Customer Relationship Management Executive

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About CMA Turnkey Projects Pvt. Ltd.:

CMA Turnkey Projects Pvt. Ltd. is a leading name in turnkey interior contracting, known for delivering innovative, high-quality commercial and institutional spaces. With a growing client base and nationwide project reach, we are expanding our team to further enhance our client engagement and project coordination efforts.

Position Overview:

We are seeking a motivated and client-focused CRM Executive who can serve as a communication bridge between clients, internal project teams, and the sales department. The ideal candidate will have hands-on experience in managing client relationships, coordinating project deliverables, and supporting sales processes to ensure seamless project execution and client satisfaction.

Key Responsibilities:

• Serve as the primary point of contact for clients, ensuring timely and professional communication
• Coordinate between sales, project execution, design, and procurement teams for smooth project delivery
• Maintain accurate client records and updates using CRM tools or Myntask
• Monitor ongoing project timelines and provide updates to internal teams and clients
• Follow up on client feedback, queries, and issue resolution
• Support sales coordination activities including lead follow-ups, documentation, and reporting
• Prepare client reports, meeting minutes, and project status updates
• Contribute to client satisfaction and retention through proactive service and communication

Required Skills & Qualifications:

• Graduate in Business Administration, Marketing, or related discipline
• Minimum 3 years of experience in a CRM / client coordination / project support role
• Strong interpersonal and relationship-building skills
• Excellent verbal and written communication abilities
• Experience with CRM software, Excel, and project tracking tools (Myntask preferred)
• Ability to manage multiple tasks and stakeholders simultaneously
• Organized, reliable, and client-oriented approach

What We Offer:

• Competitive compensation package
• Opportunity to work on high-end turnkey interior projects
• Exposure to cross-functional teams and leadership
• A positive and collaborative work culture focused on client success
• Professional growth and development opportunities

To Apply:

Interested candidates may send their updated resume to careers@cmaturnkey.com

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