Customer Relationship Management Executive

Company :

Position :

Job Location :

Job Responsibilities :

Managing the customer journey after the sale is closed. This includes ensuring smooth documentation, payment collection, coordination for registration, possession, and handling customer queries or grievances, collection of maintenance dues on time and resolving maintenance/ upkeep related issues with customers. The role bridges internal teams (legal, accounts, engineering) and customers to ensure a seamless post-sale experience.

Key Responsibilities:

• Develop and implement maintenance procedures and schedules.
• Supervise maintenance staff and coordinate with external contractors.
• Monitor and manage maintenance budgets and expenses.
• Maintain records of maintenance activities and inspection
• Constant interaction with members for various schemes to ensure timely collection of maintenance dues
• Ensuring timely reply to member’s queries and
• Prepare all maintenance related MIS and ensure timely compliance of all statutory obligations

Desired Profile & Key Skills Requirements

Any Graduate with 5 - 7 Years experience post sales process, coordination & documentation related to the same preferably from Construction / Real Estate Industry.

Should possess,

• Strong communication and interpersonal skills
• Knowledge of real estate industry and legal processes
• Basic understanding of financial/payment systems
• Conflict resolution and customer relationship management
• MS Office proficiency (Excel, Word, CRM tools)
• Attention to detail and process orientation

Salary Range: 5-6 Lacs CTC p. a.

Contact

Ansuya Satish

ansuya@uhr.co.in

+91 9824350317