1589 Customer Management Jobs - Page 23

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 35k to 50k call suman@7848820047 call mayur@9343402211

Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047911 | 6296317938 (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive Call & WhatsApp No: 9147047911 | 6296317938 (10AM- 7PM ) For More job updates please follow us: www.instagram.com/hbrjobs For more 1000+ Jobs opportunities you can follow our WhatsApp Group & Channel: https://chat.whatsapp.com/HSBUMVixr1W8zLPofXpjyu https://whatsapp.com/channel/0029Va7uwmAJ93wSueS1oJ05

Position: Analyst / Sr. Analyst - Telecom Operations About: bluCognition is an AI/ML based start-up specializing in developing data products leveraging alternative data sources and providing servicing support to our clients in the financial & telecom sector. Founded in 2017, by some very named senior professionals from the financial services industry, the company is headquartered in the US, with the delivery center based in Pune. We are entering a significant growth phase and are looking for individuals with entrepreneurial mindset who want to join us in this exciting journey. https://www.blucognition.com/ Job Overview: We are seeking multiple Analysts/Senior Analysts for various back-office functions, including payments, refunds, collections, and bankruptcy, for a top-tier US-based telecom client renowned as an industry leader in the telecommunications sector. Responsibilities: Execute and complete assigned tickets to meet daily deliverables. Consistently meet or exceed target AHT (Average Handling Time) and maintain high audit scores . Ensure high occupancy rates and quality assurance standards. Identify and report process gaps for continuous improvement. Stay updated on all aspects of assigned processes. Support special projects, such as testing new applications. Assist with new hire training as required. Qualification & Skills: Bachelors degree in any field. 1 to 3 years of relevant experience in back-office operations. Prior experience in US-based telecom back-office operations is highly preferred. Proficiency in MS Office (Word, Excel, etc.). Strong attention to detail with excellent analytical skills. Good communication skills with fluency in English. Ability to work independently with minimal supervision. Location: D - 3010, Solitaire Busniess Hub, Viman Nagar, Pune - 411014, Maharashtra, India Mode of Work: Onsite / Work from Office (WFO) Working Days : 5 Days a Week - Mondays to Fridays Shift Timings: Day Shift - 11 AM to 8 PM IST with slight flexibility which could be required at times

Hiring for Customer Service Executive Location - Bengaluru Salalry - 25000/- to 30000/- Exp. - 3-8Years Qualification - Diploma Company Industry - Sports Industry Kannada and English is must, Hindi is ++ Intrested Candidates call on 9815675900

IMMEDIATE HIRING ( (Female Candidates Preferred) ) Job Title: Sales Manager Company: Satya Bizcon India Pvt Ltd Location: Belapur, Navi Mumbai Experience: 3-10+ years Salary: 3 6 LPA Department: Sales Employment Type: Full Time, Permanent About Satya Bizcon: Satya Bizcon India Pvt Ltd is a leading logistics company specializing in the transport of hazardous chemical cargo across India. Backed by a fleet of 300+ vehicles and powered by SAP S/4HANA , we serve 14+ major industrial clients and pride ourselves on real-time operational transparency, safety, and digital control. Role Summary: We are hiring a Sales Manager with SAP SD expertise to oversee the order-to-cash process, manage SAP sales operations, and lead a team for effective execution of dispatch, billing, and client handling. This role combines strategic sales management with hands-on SAP SD end user knowledge to improve operational efficiency. Key Responsibilities: Lead the sales team in managing POs, order processing, dispatches, and billing on time. Handle Order-to-Cash (OTC) process , including credit management, revenue recognition, and shipment costing Configure and manage contracts , scheduling agreements (SDSA) , consignments , third-party orders , intercompany processes , and free goods Oversee sales document types, item categories, schedule lines, delivery and billing types Coordinate with finance for credit limit, revenue account determination, debit/credit memos. Ensure accurate configuration and processing of special business processes: Cash Sales, Rush Orders, STO, MTO Support project-based order processing via Quantity Contracts and shipment planning Monitor shipment route determination , shipment output , and cost settlement Maintain master data for customers and materials; ensure clean pricing records and condition maintenance Generate reports and dashboards for sales analysis, credit exposure, and customer outstanding Candidate Requirements: Graduate/Postgraduate in Business, Supply Chain, Sales, Marketing etc. 310+ years of experience in SAP SD end user and sales operations Hands-on expertise in credit management , pricing procedures , output types , and user exits Strong understanding of logistics sales cycle , transportation planning, and dispatch handling Excellent skills in client handling, reporting, and team management Experience in the logistics, transport, or chemical sector is a plus. Key Skills: SAP SD user, Billing expertise, OTC Cycle Pricing/Quotation Handling , Output Determination Credit Management, Revenue Account Determination Shipment Processing, Contract Handling, Consignment Sales Master Data Maintenance (Customer, Material) MIS Reporting, SAP Document Flow, Order Management

Build & maintain relationships with the entire customer base assigned Responsible for Customer Satisfaction & high service quality standards Responsible in maintaining MIS & closely work for Preparation of Final work Report Resolving customer queries Required Candidate profile Must have outstanding customer service & analytical skills Must be highly detail oriented & have the ability to effectively multi-task Knowledge of the property & services offered by the company

To generate demand for EP and drive Distribution & Retail business in the market. Achieve revenue and margin above set quota in support of Annual Operating Plan. Experience of working with distributor, to engage and expand Channels in assigned geographies and track primary, secondary sales Customer Management Meet new customers and expand customer base To maintain and develop relationships with existing customers Responsible for Accurate forecast of revenue and growth opportunities in territory / segment Well conversant with Key Account Management Having Good Connect with Architects / Consultants / Builders / Govt Deptt /PMC/Electricals Contractors Sales and Commercial Activities Ensure Order log-in as per Company Policy Liaising with Logistics to check the progress of existing orders and communicate as appropriate to customer Review Statement of accounts periodically for assigned Channel partners and ensure any discrepancy is addressed immediately Channel and Dealer Management Increase presence in Trade Market through effective Channel Management Identify and appoint new Channel and Dealers in assigned territory as required Engage and Drive additional revenue from existing Channel and Dealer network Ensure all Channel Communications, reach the Channel on time Support Channels in achieving their Goals by providing retailing support Ensure adherence to agreed Commercial Requirements Appointment of new retailers in assigned geography Local Product Promotions Ensure Local Promotion Plan is executed as per schedule with adherence to Brand Guidelines Conduct periodical meets aimed at Dealers, Electrical Contractors and other Key Influencers Drive Trade Visibility by ensuring Signages, Display Boards, Brochures and Price Lists are displayed appropriately at Channel and Dealer counters Identify and drive innovative ways to improve market share WE VALUE Significant experience in a Sales/Account Management related field Excellent communication skills Ability to influence at varying levels across the organization Ability to handle multiple priorities and navigate in a highly matrixed environmentGraduate in any stream/MBA/PG Team Player, Ability to solve problems, Good communication skills Presentation skills Negotiation skills Commercial Acumen Min 5-10 yrs. of experience preferably in Electrical, Lighting, Wire Industry Location: Chandigarh WE VALUE Significant experience in a Sales/Account Management related field Excellent communication skills Ability to influence at varying levels across the organization Ability to handle multiple priorities and navigate in a highly matrixed environmentGraduate in any stream/MBA/PG Team Player, Ability to solve problems, Good communication skills Presentation skills Negotiation skills Commercial Acumen Min 5-10 yrs. of experience preferably in Electrical, Lighting, Wire Industry Location: Chandigarh

Territory Manager- Sales Full Time About Absolute: Absolute is a bioscience company founded with the idea of a shared future where both people & planet win together. The company s vision is to build a thriving future for people and the planet by harnessing the power of nature, science & exponential innovation. Today, Absolute s Bio division has evolved into a generation-defining bioscience company across Agriculture, Human Health & Sustainable Materials. Operating across 30+ countries, Absolute s Agtech businesses encompass - Climate Solutions, Soil Health testing, Crop Insurance & Tech driven commodities trade. Absolute s revolutionary businesses are backed by, Xenesis, a stellar team of 150+ scientists making breakthroughs in their fields. Absolute is backed by Sequoia, Tiger Global, and Alpha Wave, Absolutes angels include Nadir Godrej- MD of Godrej Industries, Kamal Aggarwal- Promoter of Haldiram, and Kunal Shah- founder of CRED, among others. About INERA: INERA stands at the forefront of innovation in the agricultural inputs biological domain. We are a driving force for change in the agriculture industry. At INERA, we take pride in developing agricultural biologicals that redefine the standards. What truly sets INERA apart is our unwavering commitment to regenerative agriculture. Our bio-abled farm inputs help maintain the delicate natural cycles that underpin biological activity in the soil. This isnt just important; its imperative for the future of farming. Join us in the journey towards a greener, more sustainable agriculture, where innovation meets natures wisdom. Choose INERA for a brighter and more promising farming future." Job Description: We are currently looking for Territory Manager- Sales for INERA. In this role you will be: Responsible for managing an overall business of 2-3 districts / potential pockets based on local market requirement. Drive demand generation with focus on liquidation in the assigned area with the help of MDO through field promotional activities such Farmer Training Programs, Field days and Field trips in key villages of the assigned area. Plan, track, and Manage team of Market Development Officers (MDO) and their activities. Actively manage relationships with Distributors and Retailers. Focus on accurate and timely planning, placement, liquidation, and collection of receivables. Regularly report sales and other commercial activities to Area Sales Manager his immediate linemanager Develop and maintain relationships with key influencers in the territory and as well within the organization with all stakeholder. Accountabilities: Create and execute the commercial plan and modus operandi to deliver the planned commercial activities for the responsible geography. Plan and ensure that the right product is available on the shelf at the right time and right quantity. Execute a plan for the growth of the responsible geography, increase market share and lead growth. Ensure that the right people are available to deliver the business aspiration. Have a fully motivated, engaged, and energized Field Staff. Support a strong channel engagement and campaign plan along with executing the Go-To-Market Strategy for effective business success. Responsible for gathering market insights, including assessing competition market share, analysing their promotion strategies, pricing, and other relevant information within the assigned territory. Facilitating cross-selling of products and services from other Strategic Business Units (SBUs). Suggesting and taking new disruptive / innovative measures to drive growth. Any other responsibilities as assigned by senior manager from time to time including Country/Division projects. Key Deliverable: Achieving sales revenue targets for the sales region, Collection of receivables within approved credit period. Undertake the required channel management to ensure availability of company stocks, enable prompt and efficient liquidation in line with demand and minimize saleable returns from trade. Accountable for collections from all customers in the sales region, ensure they are in line with policies and taking required action steps with errant customers. Execution of DGA activities as per annual plan. Maintain leading position of the company by creating pull for product assortment at the channel level. Work with colleagues within the territory, in the division, in the crop groups and marketing function to develop effective governance and ways of working at the critical interfaces. Why would you love this role Opportunity to work with the best strategic and research minds across the world. Be an architect with a strong business outcome focus. Collaboration across the board - with diverse teams through ideation, formulation, and deployment Immense opportunities for growth Be a part of a team that is focused on creating a strong impact and making this world a better place What we are looking for: 4 to 6 years professional experience preferably in biological Agri-inputs. Agri Graduate/Postgraduate, coupled with Agri or general MBA preferred. Experience in Agro input sales, BD, Marketing professional experience Experienced in Sales management, Customer Relation Management Large Customer management skills, Team player, Excellent communication skills (Oral & written), customer handling skills. Strong financial acumen Customer service attitude Strategic mindset to develop channel growth plan. Team working and People Management Skills Knowledge of local language /Products/Markets/ potential geographies.

As a Therapy Business Manager you will be responsible for the development and performance of all sales strategies in assigned market. Further you will drive primary sales, secondary sales and ensuring brand presence in defined markets. You will supervise/manage the distributor network to achieve desired sales objectives thereby ensuring achievement of financial and ethical objectives of the division as per the business strategy. To achieve this you will have authority to develop your customer management plan, approve expiry products issue credit note for distributors under your control, recommending appointment and credit limits of distributors, develop, execute & plan your resource utilization and participate in Strategy Execution review meetings to ensure alignment. You have a very important role to play in Divisions success. Roles and Responsibilities in detail Territory Business Planning: Plan for the monthly and quarterly business. Plan demand generation and fulfillment Monitor actual Sales and mid-course corrections and inputs to reduce variance against expectations Prescription audit for Abbott brands and other competitors brands To create and update customer list having specified number of doctors /chemist (Trade) as per the therapy /product requirement and maintain the same in physical/electronic format. Business generation & development: Achieve monthly, quarterly, half-yearly, and yearly Sales targets by promoting companies products ethically to customers as per the business plan Having science base discussions with doctor and chemist for promotion of the product in the clinic and at the chemist place Organizing Camps (CME) as per the division strategy and customers need Execute the customer management plan to ensure that all the customers are covered as per the plan. Lead and execute strict adherence to Abbott Code of Business conduct Set examples on implementation of the code of business conduct, RCPA, Pharmacovigilance to ensure compliance Demonstrate and promote professional behavior in line with Abbott Values of Pioneering, Achieving, Caring, and Enduring Ensure a high level of customer service and manage any difficult customer situations. Division and business strategy will be shared with you on time to time base which you will have to execute to the fullest To attend and participate in Strategy meetings, briefing sessions, doctors meets, workshops, training programs, and any other programs undertaken by the company to equip you or activities for the performance of your job or promote the sales of products of the company or to improve company image. Meet minimum KPIs as follows: 100% coverage of Doctors. Customer Call average as per the customer management plan of the division /therapy. Market intelligence collection, retailer level inventory management calls as per the product profile and marketing strategy of the therapy /division. Experience/Training Required 2+ Years of experience. Candidate with prior/current experience in the same therapy. Candidates from MNC and top Indian Pharma companies will have added advantages. Fluent and confident in communication. LOCATION: India > Chennai : 147 Greams Road t

As a Therapy Business Manager you will be responsible for the development and performance of all sales strategies in assigned market. Further you will drive primary sales, secondary sales and ensuring brand presence in defined markets. You will supervise/manage the distributor network to achieve desired sales objectives thereby ensuring achievement of financial and ethical objectives of the division as per the business strategy. To achieve this you will have authority to develop your customer management plan, approve expiry products issue credit note for distributors under your control, recommending appointment and credit limits of distributors, develop, execute & plan your resource utilization and participate in Strategy Execution review meetings to ensure alignment. You have a very important role to play in Divisions success. Roles and Responsibilities in detail Territory Business Planning: Plan for the monthly and quarterly business. Plan demand generation and fulfillment Monitor actual Sales and mid-course corrections and inputs to reduce variance against expectations Prescription audit for Abbott brands and other competitors brands To create and update customer list having specified number of doctors /chemist (Trade) as per the therapy /product requirement and maintain the same in physical/electronic format. Business generation & development: Achieve monthly, quarterly, half-yearly, and yearly Sales targets by promoting companies products ethically to customers as per the business plan Having science base discussions with doctor and chemist for promotion of the product in the clinic and at the chemist place Organizing Camps (CME) as per the division strategy and customers need Execute the customer management plan to ensure that all the customers are covered as per the plan. Lead and execute strict adherence to Abbott Code of Business conduct Set examples on implementation of the code of business conduct, RCPA, Pharmacovigilance to ensure compliance Demonstrate and promote professional behavior in line with Abbott Values of Pioneering, Achieving, Caring, and Enduring Ensure a high level of customer service and manage any difficult customer situations. Division and business strategy will be shared with you on time to time base which you will have to execute to the fullest To attend and participate in Strategy meetings, briefing sessions, doctors meets, workshops, training programs, and any other programs undertaken by the company to equip you or activities for the performance of your job or promote the sales of products of the company or to improve company image. Meet minimum KPIs as follows: 100% coverage of Doctors. Customer Call average as per the customer management plan of the division /therapy. Market intelligence collection, retailer level inventory management calls as per the product profile and marketing strategy of the therapy /division. Experience/Training Required 2+ Years of experience. Candidate with prior/current experience in the same therapy. Candidates from MNC and top Indian Pharma companies will have added advantages. Fluent and confident in communication. LOCATION: India > Mumbai : BKC Building t

We are looking for an experienced Program Manager with a manufacturing background to lead and manage key projects across our organization. This role is responsible for planning, executing, and delivering manufacturing projects on time and within budget. The ideal candidate should be able to manage multiple projects, coordinate with cross-functional teams, communicate clearly with stakeholders, and drive results through strong leadership and problem-solving skills. A solid understanding of manufacturing processes, product development life cycles, and risk management is essential. Key Responsibilities: Manage multiple manufacturing projects from planning to completion. Work closely with engineering, production, quality, and supply chain teams. Track project progress and provide regular updates to senior management. Ensure projects follow timelines, budgets, and quality standards. Identify risks early and implement solutions to avoid delays or issues. Support product development from design to launch. Guide and motivate cross-functional teams to achieve project goals. Drive complete project life cycle; define & manage scope, plans, costs, timelines, and resources Skills and Qualifications: Bachelors degree in Engineering, Manufacturing, or related field 8+ years of experience in project/program management within manufacturing Strong communication, time management, and organizational skills Proven ability to manage people and solve problems proactively Familiar with project management tools and manufacturing workflows Certifications like PMP or Lean Six Sigma are a plus

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: English(International) - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Responsibilities: * Manage customer queries via phone, email & chat * Maintain high client satisfaction ratings * Provide exceptional customer service * Handle complaints professionally * Collaborate with sales team on solutions

Job Description: Customer Relationship Executive (B2C Market) - Surat Position : Customer Relationship Executive Location : Surat, Gujarat, near Railway Station Industry : Courier & Cargo, Retail, E-commerce Job Type : Full-Time Female Candidate ONLY Company Description DTDC Express Ltd is a leading integrated express logistics company in India, offering domestic and international services. With a technology-enabled logistics network, DTDC serves diverse industry verticals and operates India's largest physically accessible express logistics network. The company has over 15,000 exclusive channel partners contributing to its sales and service capabilities. We are currently looking for a dedicated and dynamic Customer Relationship Executive to join our team in Surat to enhance customer satisfaction and loyalty within the B2C market. Key Responsibilities : Customer Interaction : Act as the first point of contact for customers, providing prompt and professional responses to inquiries, issues, and requests via phone, email, and in-person interactions. Relationship Building : Develop and maintain strong relationships with customers to ensure long-term loyalty and repeat business. Address customer concerns and provide personalized solutions to meet their needs. Customer Support : Assist in troubleshooting and resolving customer issues related to products, services, or orders, ensuring high levels of satisfaction. Feedback Collection : Regularly collect customer feedback to understand their needs, expectations, and experiences. Provide actionable insights to the management team to improve products and services. Product Knowledge : Stay up-to-date with the company's product and services, and be able to effectively communicate their features and benefits to customers. Sales Support : Support the sales team by identifying potential leads, offering promotions, and upselling products and services to existing customers. Complaint Handling : Manage and resolve customer complaints in a professional and timely manner, ensuring minimal disruption and a positive outcome. CRM Management : Maintain and update customer information in the CRM system, ensuring accurate records and up-to-date contact details. Cross-functional Collaboration : Work closely with other teams (e.g., marketing, sales, operations) to ensure a smooth customer experience and to address any challenges faced by customers. Required Skills and Qualifications : Education : A Bachelor's degree in Business, Marketing, or a related field. Experience : 1-3 years of experience in customer service, relationship management, or sales, preferably in the B2C sector. Communication Skills : Strong verbal and written communication skills in Hindi, Gujarati, and English, with an ability to clearly articulate solutions to customers. Preferred Skills : Experience in the B2C sector (Retail, E-commerce, FMCG, etc.). Knowledge of Surat's local market and customer preferences. Fluency in Gujarati (a plus). What We Offer : Competitive salary and performance-based incentives. Comprehensive training and development opportunities. A dynamic and collaborative work environment. Opportunities for career growth within a leading organization in the industry. How to Apply : Interested candidates are invited to send their updated resume detailing their qualifications and interest in the role to arjun.seth@dtdc.com We are looking for candidates who are from Same Industry & can join us within 15 days OR immediate joining. Join DTDC Express Ltd. and help us build strong relationships with our valued customers while driving exceptional service and business growth in the B2C market!

Territory Manager- Sales Full Time About Absolute: Absolute is a bioscience company founded with the idea of a shared future where both people & planet win together. The company s vision is to build a thriving future for people and the planet by harnessing the power of nature, science & exponential innovation. Today, Absolute s Bio division has evolved into a generation-defining bioscience company across Agriculture, Human Health & Sustainable Materials. Operating across 30+ countries, Absolute s Agtech businesses encompass - Climate Solutions, Soil Health testing, Crop Insurance & Tech driven commodities trade. Absolute s revolutionary businesses are backed by, Xenesis, a stellar team of 150+ scientists making breakthroughs in their fields. Absolute is backed by Sequoia, Tiger Global, and Alpha Wave, Absolutes angels include Nadir Godrej- MD of Godrej Industries, Kamal Aggarwal- Promoter of Haldiram, and Kunal Shah- founder of CRED, among others. About INERA: INERA stands at the forefront of innovation in the agricultural inputs biological domain. We are a driving force for change in the agriculture industry. At INERA, we take pride in developing agricultural biologicals that redefine the standards. What truly sets INERA apart is our unwavering commitment to regenerative agriculture. Our bio-abled farm inputs help maintain the delicate natural cycles that underpin biological activity in the soil. This isnt just important; its imperative for the future of farming. Join us in the journey towards a greener, more sustainable agriculture, where innovation meets natures wisdom. Choose INERA for a brighter and more promising farming future." Job Description: We are currently looking for Territory Manager- Sales for INERA. In this role you will be: Responsible for managing an overall business of 2-3 districts / potential pockets based on local market requirement. Drive demand generation with focus on liquidation in the assigned area with the help of MDO through field promotional activities such Farmer Training Programs, Field days and Field trips in key villages of the assigned area. Plan, track, and Manage team of Market Development Officers (MDO) and their activities. Actively manage relationships with Distributors and Retailers. Focus on accurate and timely planning, placement, liquidation, and collection of receivables. Regularly report sales and other commercial activities to Area Sales Manager his immediate line manager Develop and maintain relationships with key influencers in the territory and as well within the organization with all stakeholder. Accountabilities: Create and execute the commercial plan and modus operandi to deliver the planned commercial activities for the responsible geography. Plan and ensure that the right product is available on the shelf at the right time and right quantity. Execute a plan for the growth of the responsible geography, increase market share and lead growth. Ensure that the right people are available to deliver the business aspiration. Have a fully motivated, engaged, and energized Field Staff. Support a strong channel engagement and campaign plan along with executing the Go-To-Market Strategy for effective business success. Responsible for gathering market insights, including assessing competition market share, analysing their promotion strategies, pricing, and other relevant information within the assigned territory. Facilitating cross-selling of products and services from other Strategic Business Units (SBUs). Suggesting and taking new disruptive / innovative measures to drive growth. Any other responsibilities as assigned by senior manager from time to time including Country/Division projects. Key Deliverable: Achieving sales revenue targets for the sales region, Collection of receivables within approved credit period. Undertake the required channel management to ensure availability of company stocks, enable prompt and efficient liquidation in line with demand and minimize saleable returns from trade. Accountable for collections from all customers in the sales region, ensure they are in line with policies and taking required action steps with errant customers. Execution of DGA activities as per annual plan. Maintain leading position of the company by creating pull for product assortment at the channel level. Work with colleagues within the territory, in the division, in the crop groups and marketing function to develop effective governance and ways of working at the critical interfaces. Why would you love this role? Opportunity to work with the best strategic and research minds across the world. Be an architect with a strong business outcome focus. Collaboration across the board - with diverse teams through ideation, formulation, and deployment Immense opportunities for growth Be a part of a team that is focused on creating a strong impact and making this world a better place. What we are looking for: 2 to 5 years professional experience preferably in biological Agri-inputs. Agri Graduate/Postgraduate, coupled with Agri or general MBA preferred. Experience in Agro input sales, BD, Marketing professional experience Experienced in Sales management, Customer Relation Management Large Customer management skills, Team player, Excellent communication skills (Oral & written), customer handling skills. Strong financial acumen Customer service attitude Strategic mindset to develop channel growth plan. Team working and People Management Skills Knowledge of local language /Products/Markets/ potential geographies.

Key Objective of the Job: Timely recovery of dues, maintaining customer relationships, monitoring accounts, and ensuring compliance with legal and company policies to meet collection targets and mitigate financial risks.Top of FormBottom of Form a)Collection Activity Achieve assigned collection targets for SLCV&PV (in the 0-3 range) b)Customer Management Ensure that the daily visit and the customer target is met Ensuring regular contact with existing clients to maintain company's presence c)Adherence to the Process Should adhere to the laid down processes Accept Challenges Should be able to work under challenging environment d)Document management Ensure all collection documents are submitted correctly and on-time Education Qualification: 12th Pass/ Graduate Specialized job competencies: Functional Competencies 1) Communication Skill 2) Negotiation Skill 3) Market/Industry Knowledge 4) Knowledge of Collections (Policy, Procedures & Scheme) Behavioral Competencies Execution Excellence Customer Centricity Fostering Synergy Hiring Parameters: Should have patience Should be comfortable in moving in fields Prefer local candidate Should have two wheeler license

Key Deliverables: Lead Generation Generate leads through interactions with DSE or through channel partners/open market. Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with information to build their understanding of issues and capabilities. Goes beyond their day-to-day work to assist customers in a positive manner. Dealer Relationship Management Maintaining relationship with assigned dealer. Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan application. Education Qualification: Only Graduate Specialized job competencies: Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Hiring Parameters: Candidates from Finance graduate stream preferred. Should be comfortable to move in the market. Should have learning attitude

Key Objective of the Job: A CRE who effectively manage DSE interactions, channel partners and the open market. BDMs responsibilities also include to collaborate with internal stakeholders, including operations & credit teams to ensure efficient loan application processing. Key Deliverables: Lead Generation Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market. Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with information to build their understanding of issues and capabilities. Goes beyond their day-to-day work to assist customers in a positive manner. Dealer Relationship Management Maintaining relationship with assigned dealer. Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan application. Education Qualification: Undergraduate/Graduate in any stream. Commerce Graduate preferred. Specialized job competencies: Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Behavioral Competencies Execution Excellence Customer Centricity Hiring Parameters: Candidates from commerce graduate stream preferred. Should be comfortable to move in the market. Should have learning attitude. Should have bike and license. Good knowledge of RTO (UV) Should have Product Knowledge (UV)

Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio.

Act as the primary point of contact for potential and existing customers. Handle inbound and outbound calls, emails communications to follow up on leads. Coordinate and schedule property site visits. Assist customers with project details, pricing, payment plans, and documentation. Maintain and update CRM with accurate customer information and interaction history. Work closely with the Sales and Marketing teams to provide feedback and optimize customer engagement strategies. Ensure timely resolution of customer queries and escalate complex issues when necessary. Follow up with customers post-visit to enhance conversion rates. Maintain a high level of professionalism and build trust with customers. Support post-sale engagement, including updates on construction, documentation, and handover processes.

Customer Connect Team is first Point of Contact (PoC) for all customers who have completed the registration of their unit. CoreResponsibilities: Coordinate the handover of the unit to the customer post-registration. Identify and assess customers needs to achieve satisfaction. Follow up and coordinate with all the departments (CRM, CCS, Projects) to ensure the unit is ready for handover on the date chosen by the customer. Ensure all handover documents are handed over to the customer. All communications to be documented in system. Ensure handover snag rectification is done on time. Collected C-Sat survey. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers Whoare we looking for Knowledge of the Real Estate, hospitality or customer facing role Strong verbal and written communication skills.

Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio.

Major Deliverables: Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio.

Key Deliverables: Lead Generation Generate leads through interactions with DSE or through channel partners/open market. Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with information to build their understanding of issues and capabilities. Goes beyond their day-to-day work to assist customers in a positive manner. Dealer Relationship Management Maintaining relationship with assigned dealer. Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan application. Education Qualification: Only Graduate preferred. Specialized job competencies: Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Functional Competencies Communication Skill Negotiation Skill Market/Industry Knowledge Analytical Skill Product Knowledge Hiring Parameters: Candidates from Finance graduate stream preferred. Should be comfortable to move in the market. Should have learning attitude.