4090 Customer Management Jobs - Page 20

Senior Analyst, Supplier Data Management Mandarin Language Reviewing approved Supplier add request and create supplier record in accordance with Oracles Global Purchasing/Finance policy. Action on notifications for Supplier profile change request Analyze and resolve invoices on bank detail invalid and Installment holds Assist requesters in Oracle Procurement Cloud Assist supplier on Supplier portal issues Collaborate with the strategic team, requesters and support processes for end to end solutions Identify, propose and initiate implementation of process efficiencies/improvements. Provide first level functional support for system and process issues. Assist in training of new analyst and end ...

Kotak Mahindra Bank Limited is looking for Product Manager - Product - Support - Customer Service to join our dynamic team and embark on a rewarding career journey. Conducting market research and analysis to identify opportunities and understand customer needsDefining product vision, strategy, and roadmap, in alignment with company goalsCollaborating with cross - functional teams, such as engineering, design, and sales, to bring products to marketManaging the product lifecycle, from ideation to launch and post - launch evaluationMonitoring product performance and making data - driven decisions to drive growth and profitability. Strong leadership and decision - making skills. Excellent strate...

Role & responsibilities You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s. a transformation from a necessary function for resolving customer problems into a value- generating service that is a strategic differentiator in the market. Platform and software contact centers use to provide customer support. The quality and capabilities of the technology have a significant impact on both customer and agent experience, as well as contact center performance. What are we look...

Language Proficiency - Tamil and Malyalam** Role & responsibilities Responsible for managing large volume of calls/emails/chats Should have good experience in emails/chat process. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents Take the extra mile to engage customers Engaging in act...

Analyst, Supplier Data Management Spanish Language Reviewing approved Supplier add request and create supplier record in accordance with Oracles Global Purchasing/Finance policy. Action on notifications for Supplier profile change request Analyze and resolve invoices on bank detail invalid and Installment holds Assist requesters in Oracle Procurement Cloud Assist supplier on Supplier portal issues Collaborate with the strategic team, requesters and support processes for end to end solutions Identify, propose and initiate implementation of process efficiencies/improvements. Provide first level functional support for system and process issues. Assist in training of new analyst and end users Ac...

Addressing customer queries and concerns promptly Clear communication about services and products Consultative selling, cross selling and upselling of products and services. Documentation, inventory management and transaction processing Health insurance Provident fund Annual bonus Over time allowance Maternity policy Performance bonus Referral bonus Maternity leaves

Expectations from the Role / Job : Customer Data & Communication Management Maintain and regularly update customer information databases. Handle customer queries, feedback, and follow-ups through phone calls, emails, and in- person interactions. Record and track recurring concerns or service requests to support experience improvement. Customer Response Coordination Respond to customer messages and comments on social media promptly and appropriately. Escalate unresolved issues to relevant departments while ensuring timely closures. Maintain a log of interactions and feedback for periodic review. Social Media Content Communication Support Manage engagement and suggest improvements to enhance a...

Responsibilities: * Manage customer queries via phone, email & chat * Collaborate with teams for issue resolution * Maintain high customer satisfaction ratings * Build strong relationships with customers

About The Role Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countr...

As Technical Account Manager you will develop a deep understanding about the customer business/technical needs that will be used to provide technical support solutions tailored to their needs and challenges. Your proactive guidance will help keeping the customers mission critical environments healthy by identifying potential issues before they become problems and improving the overall customer experience via best practices and technical recommendations that will optimize their return of investment. If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products then come and join our team. Key Responsibilities: Develop a deep understa...

We are hiring For TOP COMPANIES Profile - Tele Sales/Customer care Executive/ Inside sales Executive LOCATION - ANDHERI (E) / Thane (W) INTERNATIONAL & DOMESTIC PROCESS ( ONLY EXPERIENCE CAN APPLY) Qualification- 12th passed . Salary- 25k - 35K In Hand 2 Rotational week off/ Rotational day shift Age - 24 years to 37 years Need Excellent English communication. Experience- Minimum 1+ yrs of experience in Sales or Customer service + Sales/upsell/renewals. Languages required- English + Hindi FRESHER / EXPERIENCED CAN APPLY * Language- Excellent English and Hindi/Marathi Call / WhatsApp * Sonal- 7037224020

About Us:- My Holidays is a leading travel solutions provider specializing in international holiday packages. We are committed to delivering world-class experiences and seamless service to our global travelers. Key Responsibilities Handle customer queries related to international holiday packages. Provide detailed information about destinations, itineraries, visa requirements, pricing, and package inclusions. Assist customers with bookings, modifications, cancellations, and payment concerns. Ensure smooth resolution of customer issues with empathy and accuracy. Maintain data and prepare reports using MS Excel. Coordinate with internal teams and international partners for flawless travel arra...

Key Roles & Responsibility : Planning and supervising changes and managing the daily operations of customer service. Setting up and meeting performance goals and targets. Maintaining current knowledge of industry new developments, productions, and involvement in network. Recording statistics, performance levels and feedback of clients and preparing the reports. Motivating, coaching, and retaining staff as well as coordinating reward, bonus, and incentive scheme. Reviewing the staffs performance, determining training needs and scheduling training sessions. Responsible for the efficient functioning of CRM by ensuring that the Team attends to customer calls & Networking with the concerned depar...

Supervise and support to Money Officer in performing his duties regarding cash management and contribute to verify transactions in real time. Promotes and cross sell the bank's products and services Ensuring high level of customer service to enhance the banking experience of customers Spots opportunities for cross-sales and monitors leads from staff to maximize sales Responsible for all Money Officer activities being done on daily basis Assist to BOSM to fulfil and carry out necessary Branch and Bank objects and goals Counsels Money Officer staff on personnel issues and encourages empowerment to enhance their skills Monitors authenticity of instruments and safeguards the bank from fraudulent...

Supervise and support to Money Officer in performing his duties regarding cash management and contribute to verify transactions in real time Promotes and cross sell the banks products and services Ensuring high level of customer service to enhance the banking experience of customers Spots opportunities for cross-sales and monitors leads from staff to maximize sales Responsible for all Money Officer activities being done on daily basis Assist to BOSM to fulfil and carry out necessary Branch and Bank objects and goals Counsels Money Officer staff on personnel issues and encourages empowerment to enhance their skills Monitors authenticity of instruments and safeguards the bank from fraudulent p...

Supervise and support to Money Officer in performing his duties regarding cash management and contribute to verify transactions in real time. Promotes and cross sell the bank's products and services Ensuring high level of customer service to enhance the banking experience of customers Spots opportunities for cross-sales and monitors leads from staff to maximize sales Responsible for all Money Officer activities being done on daily basis Assist to BOSM to fulfil and carry out necessary Branch and Bank objects and goals Counsels Money Officer staff on personnel issues and encourages empowerment to enhance their skills Monitors authenticity of instruments and safeguards the bank from fraudulent...

Supervise and support to Money Officer in performing his duties regarding cash management and contribute to verify transactions in real time. Promotes and cross sell the bank's products and services Ensuring high level of customer service to enhance the banking experience of customers Spots opportunities for cross-sales and monitors leads from staff to maximize sales Responsible for all Money Officer activities being done on daily basis Assist to BOSM to fulfil and carry out necessary Branch and Bank objects and goals Counsels Money Officer staff on personnel issues and encourages empowerment to enhance their skills Monitors authenticity of instruments and safeguards the bank from fraudulent...

Supervise and support to Money Officer in performing his duties regarding cash management and contribute to verify transactions in real time. Promotes and cross sell the bank's products and services Ensuring high level of customer service to enhance the banking experience of customers Spots opportunities for cross-sales and monitors leads from staff to maximize sales Responsible for all Money Officer activities being done on daily basis Assist to BOSM to fulfil and carry out necessary Branch and Bank objects and goals Counsels Money Officer staff on personnel issues and encourages empowerment to enhance their skills Monitors authenticity of instruments and safeguards the bank from fraudulent...

Responsible for growing and supporting our Wire and Cablebusiness by delivering Product Engineering, preparing BOM and product designsheets. A. General 1. Understand the technical requirement byanalysing the competitors product. 2. Participate in product development programme andestablishing time schedules with engineering and manufacturing. 3. Desire to gain technical knowledge by attendingtraining and workshops, Reviewing publications and journals. 4. Conduct Product evaluation and comparison with competitorsproduct. 5. Prepare and deliver presentation to internal andexternal customers 6. Create and deliver technical product datasheetand brochure 7. Develop USPs of the product in coordinat...

Desired Candidate Profile 1 year of experience voice domestic and international Graduates,undergradutes Shift:Day shift Language:ENGLISH/hindi work location: whitefield Call Hr pooja@9886112704 call mayur@9343402211 call hr muthamma@9886112583

Greetings from Ignites Human Capital Services SPOT OFFERS WITH INFOSYS(UK SHIFT) salary 45k SPOT OFFERS with ACCENTURE salary 7lks Concs-salary 50k Hi, Your interview has been scheduled @ ignites Human capital services. 4Th Floor, Axis Samriddhi, JP Nagar 4th Phase, Dollar Layout, J P Nagar Phase 4, J. P. Nagar, Bengaluru, Karnataka 560078. Near to LEVELS PUB JP NAGAR 4th phase Meet kavya call harshitha@7848820045 call Aishwarya@7795311104 call manish@7848820049 call aditi@7795311459

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English l...

As a Java Professional at YASH Technologies, you will be responsible for providing technical leadership and guidance to a team of software developers. This includes setting technical direction, reviewing and approving technical designs and code changes, and mentoring team members. You will interact with clients to understand their requirements, provide technical expertise, and build strong customer relationships to ensure customer satisfaction and repeat business. Additionally, you will manage and coordinate multiple projects simultaneously, set priorities, track progress, and meet project deadlines. Key Responsibilities: - Provide technical leadership and guidance to a team of software deve...

As a Sales Manager, your role involves developing and executing zonal sales strategies that are in line with the organization's goals. You will be responsible for ensuring the achievement of sales targets, revenue growth, and market share by monitoring competitor activity and market trends to adapt strategies accordingly. Your key responsibilities will include leading, training, and motivating Area Sales Managers, Sales Officers, and Channel Partners. You will set clear performance targets and KPIs for your team, regularly reviewing their performance to foster a culture of accountability, learning, and continuous improvement. In terms of customer and channel management, you will build and ma...

Role Overview: You will be responsible for dealing with all issues arising from staff or customers, such as complaints and grievances. Additionally, you will need to implement strategies for customer loyalty and focus on customer retention. Analyzing sales trends and working with the merchandising and inventory teams to procure the right stocks based on customer requirements will also be a key part of your role. Your duties will also include understanding customer feedback, managing inventory levels, and ensuring product availability while minimizing stock shrinkage. Key Responsibilities: - Deal with all issues arising from staff or customers, including complaints and grievances - Implement ...