1589 Customer Management Jobs - Page 20

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Title Optometrist/Sr. Optometrist Reporting to a Store Manager Skip Level Areas Operations Manager About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Title Optometrist/Sr. Optometrist Reporting to a Store Manager Skip Level Areas Operations Manager About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Title Optometrist/Sr. Optometrist Reporting to a Store Manager Skip Level Areas Operations Manager About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Role & responsibilities Dealer Management: Profitability, Claims review and accounting, Collection supervision, Reconciliation, Incentive processing, Warranty, Pre-sale and any other claim processing Month End review: Review of General Ledger, dealer ledgers, Incentive ledgers, Overhead variance analysis and reporting. Provisioning of expenses, review of provisions on monthly basis. Vendor Management: vendor supervision, claim processing and reconciliations. Customer management: Review and reporting , project and private customer outstanding, Collection of statutory forms wherever applicable Education: Bachelors, MBA Experience: Hands of Experience on handling Dealer management, Claims processing, Reconciliation, Month end activities, Customer handling Excellent Spoken and Written Communication Skills Hands on Excel / MS Office Skills Hands of experience in SAP /ERP Excellent Presentation and Analytical skills Kindly share your resume on sv7@svmanagement

Reporting to a Store Manager Skip Level Areas Operations Manager About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority .

Reporting to a Store Manager Skip Level Areas Operations Manager About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority .

Reporting to a Store Manager Skip Level Areas Operations Manager About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority .

Role & responsibilities Candidate will be handling the CRM activities generation of Sales invoice, booking of orders, Monitoring the dispatches, Preparations of MIS Preferred candidate profile Candidate Should be well versed in MS Excel, should have proficiency in English and Kannada language, should have working experience in SAP SD model.

Title Sales Associate Reporting to Store Manager Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score: Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

OPTOMETRIST Title Optometrist/Sr. Optometrist Reporting to a Store Manager Skip Level Areas Operations Manager About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Title Sales Associate Reporting to Store Manager Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score: Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Title Optometrist/Sr. Optometrist Reporting to a Store Manager Skip Level Areas Operations Manager About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Reporting to Store Manager Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score: Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Eon Infotech Limited is looking for Customer Support Technician to join our dynamic team and embark on a rewarding career journey Provide first-line technical support to customers, resolving inquiries and technical issues. Track, document, and escalate unresolved issues to the appropriate teams. Analyze customer support trends to identify common problems and propose solutions. Collaborate with product and engineering teams to improve product functionality and usability. Maintain accurate records of interactions with customers in the support database. Participate in regular training sessions to stay updated on product features and updates. Installation, Troubleshooting Maintenance of Electronic/ Electrical items like DTH, Cellular Base Stations, Vehicle electronics etc

Sai Institutes is looking for F & B Service Professional to join our dynamic team and embark on a rewarding career journey Customer Service: Providing excellent customer service by greeting guests, taking orders, and ensuring a pleasant dining experience from start to finish Menu Knowledge: Familiarity with the menu, including the ability to explain dishes, recommend specials, and accommodate dietary restrictions Order Taking: Accurately recording and conveying customer orders to the kitchen, ensuring that special requests are communicated clearly Food and Beverage Presentation: Ensuring that dishes and beverages are presented neatly and aesthetically before serving them to customers Table Setting and Maintenance: Setting tables, arranging silverware, glassware, and napkins, and maintaining a clean and organized dining area Wine and Beverage Service: Offering wine recommendations, taking beverage orders, and serving drinks, including proper wine service, pouring, and decanting Course Timing: Coordinating the timing of courses to ensure that guests receive their meals promptly and courses are synchronized Up-selling and Promotion: Promoting additional items, specials, or desserts to increase revenue Billing and Payment: Presenting bills to customers, processing payments, and ensuring accurate change or payment processing via credit card or other payment methods Problem Resolution: Addressing customer concerns or complaints promptly and professionally, seeking resolutions and ensuring customer satisfaction

Sales: To achieve monthly admission sales target of BrowMaster Permanent makeup Training courses to below segments B2C: Trainee Aspirants from Beauty Industry (Salon owners/Beauticians/Makeup artists), Tattoo artists, Cosmetologists, Dermatologists, Dentists, Graduates/Professional seeking career change/Housewives) B2B: Pan India Beauty Training Institutes Actively generate leads and sell the training programs through various platforms for beauty business/corporate clients and individual career student clients. Drive the conversion of all leads from all lead source platforms-including social media, WhatsApp, calls, e-mails. Develop and execute strategies to drive business. To conduct and manage end to end logistics of the training. To conduct seminars, pan India targeting right audience. Soft skills required : Strong sales achievement record Multitasker negotiation skills Self-Motivated with go getter attitude Excellent English verbal/written Communication skills Strategic and Analytical thinker with good business acumen Achieving sales using the consultative sale techniques and a committed and flexible approach to work Should have excellent customer management handling skills Preferred from Beauty /Aesthetics/Cosmetology Training Academies/Institutes Qualifications : Bachelors degree or equivalent experience in Business At least 3+ years of sales experience Well versed with Social Media Marketing MS Office Salary Supplemental pay types : Fixed salary : Upto 10 lacs Commission pay upto 2% on Total Sales over and above the fixed salary Retention bonus of 1.2 lacs payable after 2 years of successful employment Benefits : Flexible schedule Leave encashment Shift : Day shift Supplemental pay types : Commission pay Performance bonus Ability to commute/relocate : Mumbai 400050, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s) : Do you stay within 30 min. of commute time from Bandra west Education : Bachelors (Preferred) Experience : Business development: 3 years (Required) total work: 3 years (Preferred) Language : English (Required)

Functional Responsibilities : Sales: To achieve monthly sales target by selling Permanent make up (PMU) services directly to retail clients( B2C) over phone and at the studio eg, Microblading, Lip blushing, Ombre Powder brows, Scalp Micropigmentation, Permanent Eyeliner etc To actively use consultative sales techniques, to cross sell and upsell PMU services by forming rapport with the clients Drive the conversion of all leads from all lead source platforms-including social media, WhatsApp, calls, e-mails. Soft skills required : Strong sales achievement record Retail B2C Achieving sales using the consultative sale techniques and a committed and flexible approach to work Should have excellent customer management handling skills Multitasker negotiation skills Self-Motivated with go getter attitude Excellent English verbal/written Communication skills Strategic and Analytical thinker with good business acumen Qualifications : Bachelors degree or equivalent experience in Business At least 3+ years of STRONG RETAIL B2C sales experience Well versed with MS Office Salary Supplemental pay types : Fixed salary : Upto 10 lacs Commission pay upto 2% on Total Sales over and above the fixed salary Retention bonus of 1.2 lacs payable after 2 years of successful employment Benefits : Flexible schedule Leave encashment Schedule : Day shift Supplemental pay types: Commission pay Performance bonus Ability to commute/relocate : Mumbai 400050, Maharashtra: Reliably commute or planning to relocate before starting work (Required) Application Question(s) : Do you strictly stay within 40 min. of commute time from Bandra west Education : Bachelors (Preferred) Experience : Business development: 3 years (Required) total work: 3 years (Preferred) Language : English (Required)

Sales : To achieve monthly admission enrolments sales target of BrowMaster Permanent makeup Training courses to below segments B2C : Trainee Aspirants from Beauty Industry (Salon owners/Beauticians/Makeup artists), Tattoo artists, Cosmetologists, Dermatologists, Dentists, Graduates/Professional seeking career change/Housewives) B2B : Pan India Beauty Training Institutes Actively generate leads and sell the training programs through various platforms for beauty business/corporate clients and individual career student clients. Drive the conversion of all leads from all lead source platforms-including social media, WhatsApp, calls, e-mails. Develop and execute strategies to drive business. To conduct and manage end to end logistics of the training. To achieve monthly sales target by selling Permanent make up (PMU) services directly to retail clients in selected Indian cities Dubai,UAEeg, Microblading, Lip blushing, Ombre Powder brows, Scalp Micropigmentation, Permanent Eyeliner etc Through consultative sales techniques, cross sell and upsell PMU services by forming rapport with the clients Marketing : To represent in Beauty /fashion/Dermatology/Tattoo Industry events To conduct seminars, pan India targeting the right audience. Soft skills required : Multitasker negotiation skills Self-Motivated with go getter attitude Excellent English verbal/written Communication skills Strategic and Analytical thinker with good business acumen Strong sales achievement record Achieving sales using the consultative sale techniques and a committed and flexible approach to work Should have excellent customer management handling skills Qualifications : Bachelors degree or equivalent experience in Business At least 5+ years of sales experience Well versed with Social Media Marketing MS Office Timings : You will be having 6 days working and 1 weekly off on rotation basis or fixed as convenient to you Salary Supplemental pay types : Fixed salary : Upto 15 lacs Commission pay upto 2% on Total Sales over and above the fixed salary Retention bonus of 1.2 lacs payable after 2 years of successful employment Education : Bachelors (Preferred) Experience : Sales / Business development: Min. 5 years (Required) Language : English (Required)

Were Hiring: Customer Relationship Officer (CRO) | Immediate Joiners Only Location: Kolkata Industry: Decorative Paints | Field Sales Are you a high-energy sales professional ready to drive results in the field? Were looking for Customer Relationship Officers (CROs) to join a leading organization in the paints industry – part of a reputed Indian conglomerate known for its innovation and impact across sectors. Eligibility Criteria Education: B.E./B.Tech (any stream) or MBA Experience: 0–2 years (Field Sales / Project Sales / Channel Sales preferred) Age: 20–25 Two-wheeler and valid license are mandatory Compensation • CTC: 4.5 LPA (3.5 LPA Fixed + 1 Lakh Variable) • TA: 4 per km • DA: 250/day Key Responsibilities • Drive sales target achievement for the assigned territory • Business development and channel/influencer engagement • Execute local marketing and network expansion activities • Manage customer service, product placement, and promotional execution • Maintain strong dealer/contractor relationships • Track competitor activity and provide market intelligence Preferred Profiles – Candidates from the Beverage/FMCG Trade are highly encouraged, especially: Bengal Beverages (Coca Cola) Varun Beverages Diamond Beverages Biscuit and FMCG Trade Professionals Immediate joiners preferred | Must be ready for a Field Sales Role rutujadilip.pun@tminetwork.com or 7448227251

*Handling Customers queries and resolving problems *Quality Assurance and Process Improvement *Cross-Functional Collaboration *Maintaining Communication Standards *Customer Advocacy and query handling *Issue Resolution * Rotational Shift Required Candidate profile *Must be Graduate *01-03 Experience in International Voice process *Strong understanding of Financial Technology, Fintech, and Banking or SaaS industries. *Excellent communication skills.

Roles and Responsibilities Address Customer Complaints: Handle and resolve customer complaints promptly, providing effective solutions to ensure high levels of satisfaction. Professional Customer Management: Manage customer interactions with professionalism, ensuring issues are resolved in a timely manner through clear and effective communication. Technical Troubleshooting: Utilize problem-solving skills and product knowledge to diagnose and address technical issues efficiently. Data Analysis: Regularly analyze data to identify trends and opportunities for improvement in after-sales service operations. Vehicle Job Card Management: Oversee the opening and closing of vehicle job cards, ensuring accurate documentation and tracking. Cost and Time Estimation: Provide customers with estimated costs and timelines for vehicle service completion. Coordination: Facilitate communication and coordination between the floor supervisor, customers, and management to ensure smooth operations and customer satisfaction.

Main Responsibility : 1. Sales Coordination. 2. Follow up for dispatch and dispatch receipts for regular supply 3. Generation of RFQ (Request for quotation). 4. Follow up schedule and new purchase order. 5. Confirming order & payment collection. 6. Maintaining Customer database and customer registration form 7. Feasibility meeting arrangement 8. Invoicing 9. Supply V/s Schedule 10. Handling any query related to customer 11. Premium Freight Register 12. Payment follow up Enthusiastic, Energetic and English Well spoken

As a Therapy Business Manager you will be responsible for the development and performance of all sales strategies in assigned market. Further you will drive primary sales, secondary sales and ensuring brand presence in defined markets. You will supervise/manage the distributor network to achieve desired sales objectives thereby ensuring achievement of financial and ethical objectives of the division as per the business strategy. To achieve this you will have authority to develop your customer management plan, approve expiry products issue credit note for distributors under your control, recommending appointment and credit limits of distributors, develop, execute & plan your resource utilization and participate in Strategy Execution review meetings to ensure alignment. You have a very important role to play in Divisions success. Roles and Responsibilities in detail Territory Business Planning: Plan for the monthly and quarterly business. Plan demand generation and fulfillment Monitor actual Sales and mid-course corrections and inputs to reduce variance against expectations Prescription audit for Abbott brands and other competitors brands To create and update customer list having specified number of doctors /chemist (Trade) as per the therapy /product requirement and maintain the same in physical/electronic format. Business generation & development: Achieve monthly, quarterly, half-yearly, and yearly Sales targets by promoting companies products ethically to customers as per the business plan Having science base discussions with doctor and chemist for promotion of the product in the clinic and at the chemist place Organizing Camps (CME) as per the division strategy and customers need Execute the customer management plan to ensure that all the customers are covered as per the plan. Lead and execute strict adherence to Abbott Code of Business conduct Set examples on implementation of the code of business conduct, RCPA, Pharmacovigilance to ensure compliance Demonstrate and promote professional behavior in line with Abbott Values of Pioneering, Achieving, Caring, and Enduring Ensure a high level of customer service and manage any difficult customer situations. Division and business strategy will be shared with you on time to time base which you will have to execute to the fullest To attend and participate in Strategy meetings, briefing sessions, doctors meets, workshops, training programs, and any other programs undertaken by the company to equip you or activities for the performance of your job or promote the sales of products of the company or to improve company image. Meet minimum KPIs as follows: 100% coverage of Doctors. Customer Call average as per the customer management plan of the division /therapy. Market intelligence collection, retailer level inventory management calls as per the product profile and marketing strategy of the therapy /division. Experience/Training Required 2+ Years of experience. Candidate with prior/current experience in the same therapy. Candidates from MNC and top Indian Pharma companies will have added advantages. Fluent and confident in communication. LOCATION: India > Chennai : 147 Greams Road t

Job Purpose As an Associate, you will be responsible for developing and executing sales strategies, driving primary and secondary sales, and ensuring brand presence in your assigned market. You will manage the distributor network to achieve financial and ethical objectives in line with the business strategy. Role & Responsibilities Create and maintain an updated list of doctors and chemists, ensuring it meets the specific requirements of the therapy/product Conduct regular visits to doctors and chemists to promote Abbott s products, provide product information, engage in science-based discussions, and address any queries Achieve sales targets by effectively promoting products and driving prescription generation Conduct regular audits of prescriptions for Abbott and competitor brands to gather market intelligence and adjust strategies accordingly Organizing Camps (CME) as per the division strategy and customers need. Continuously monitor actual sales performance, making necessary adjustments to strategies to minimize variances from targets Prescription audit for Abbott brands and other competitor s brands Execute the customer management plan to ensure that all the customers are covered as per the plan Demonstrate and promote professional behavior aligned with Abbott s values of Pioneering, Achieving, Caring, and Enduring Participate in strategy meetings, briefing sessions, doctors meets, workshops, training programs, and other company activities to enhance job performance and promote product sales Adhere strictly to Abbott s Code of Business Conduct Minimum Education 1. BSc/B. Pharma Experience/Training Required 1. 4+ Years of experience in similar role 2. Self-motivated with a results-driven approach 3. Strong communication and interpersonal skills LOCATION: India > Ahmedabad : Indraprasth Corporate Park t