1589 Customer Management Jobs - Page 22

We are seeking a highly skilled CRM with at least 10 years of experience in the Housing Finance industry. Position : Customer Relationship Manager Job Location : Chennai Experience : 07-10years experience in Customer Relationship roles in finance industry with 4-5 years in managerial role. Qualification : Bachelors degree. Lingusitic skill : Hindi,Kannada, Telugu speaking will be preferred. Job description : Develop and implement customer relationship management and to provide Seamless Customer interactions and build long term relationship. Work closely with IT and other departments to ensure that CRM systems and Contact center are integrated and optimized to meet business needs. Ensure compliance with all relevant policies and regulations, including those related to risk management and fraud prevention. Responsible for managing audit events by internal and external agencies and for addressing the queries and completing the audit requirements. Preparing and reviewing the SOP for all critical activities applicable under the function and ensuring the adherence of the same by stake holders. Handling regulatory requirements on Customer Grievance Redressal and reporting. Interested candidates can share resume to hrrecruitment@unicohousingfinance.com

Responsibilities: Assisting with Customer Queries Customer Communication Support Supporting Pickups and Drops Logistics Tracker Maintenance Health insurance Provident fund

About the Role As a Manager in Experience at Meesho, you will play a pivotal role in crafting exceptional and memorable shopping journeys. Your primary focus will involve establishing robust partnerships with the Business, Product, Tech, and Data teams along with collaborating closely with program managers and leaders overseeing fulfillment and user experience initiatives to redefine the experience for our ecosystem. In this capacity, you will spearhead key initiatives and impactful projects aimed at overhauling our approach to user satisfaction. Your central guiding principle will be to ascertain whether Meesho is the preferred e-commerce channel for all our customers. You will address this question daily by implementing user and seller-centric, cost-effective designs and processes. Additionally, you will take ownership of performance metrics for Fulfillment and Experience within your domain. What you will do Build best in class post order communication and support experiences for our users Ensure seamless flow of order related information to users across multiple channels (Off-app, In-app) Build robust mechanisms to ensure prompt and effective resolutions for users enquires Foster strong collaborations with cross-functional teams including Business, Product, Design, Tech, and Analytics Lead strategic initiatives and projects to transform our user engagement approach Evaluate and ensure Meesho's status as the preferred e-commerce channel for diverse customer segments Implement user-centric, cost-effective designs and processes for long term sustainable improvements Own performance metrics related to User Experience within your designated domain What you will need Premium MBA degree coupled with over 3 years of hands-on experience in start-ups, consumer internet companies or management consulting Demonstrate a robust data-driven mindset, adept at solving complex problems through analytical approaches Exhibit a proven capability to articulate informed perspectives on business implications and strategies Showcase a track record of successfully defining and executing initiatives with minimal supervision, reflecting a commitment to extreme ownership Display expertise in managing multiple stakeholders across various fronts, showcasing adaptability in fast-paced environments

Responsibilities: * Develop & implement CRM strategies * Manage customer relationships through effective communication & issue resolution * Ensure high levels of customer satisfaction & retention Travel allowance

1. Collecting and analysing customer data 2. Using CRM systems to manage relationships 3. Developing new ways to meet customers’ needs Required Candidate profile Handling customer & stakeholder complaints Overseeing the interactions between customers and key team members. Developing marketing campaigns to attract new customers

Desired Candidate Profile 18 months of experience is Mandatory(international voice process) Graduates only Shift:UK,US shift Language:ENGLISH, work location: whitefield Bangalore call hr pooja@9886112704 call hr Anusha@7815982900 call suman@7848820047

Hiring for fresher in International BPO in Gurgaon Excellent growth opportunity with good Internal Job Promotions Both side cabs International process Immediately joining No charges WhatsApp details on HR 88266 73317 Required Candidate profile Good interpersonal skills Perks and benefits Excellent growth opportunity with good job p

Area Sales Manager Sone India is seeking a dynamic Area Sales Manager to drive sales of our printers for Control Point within an assigned territory. This role focuses on increasing sales for IB business , cultivating strong customer relationships, and achieving ambitious sales targets. Core Responsibilities: Drive sales of printers for Control Point in the assigned territory. Focus on increasing sales for IB business. Conduct training/seminars for customers on existing and new products/features. Regular visits to medium and large-size customer accounts. Convert competitor accounts to CPL accounts and ensure repeat orders. Achieve sales targets in terms of printers booked, sectors covered, price realization, and customer satisfaction. Handle payment collections, regulatory compliance, and after-sales support, including assisting in the installation process. Update knowledge about products, markets, and competitors regularly. Qualifications: BE in Electrical/Electronic , MBA, or any graduation. Skills & Requirements: 4-7 years in technical sales or industrial equipment direct sales. Excellent communication , selling skills, customer management, and business acumen. Must own a vehicle .

PFB the address: Key responsibilities: New and Existing Clients Visits/Onboarding Understanding of clients' processes, cut-offs, Potential (Overall/CWH SOW), SKU Type, Shipment Handlings analysis, Palletization etc (Complete FCX Report to all stakeholders Leadership of - Ops/Regulatory Compliance/Fire & Safety/NE for approval before starting pickups and their sign off to start the client). Focussed pickup monitoring for the first 15 days to provide a smooth client experience Customization in FM & sign off from internal & external stakeholders to drive through SOP. Visiting existing clients to review the FM performance, take overall service feedback or there are some operational challenges to execute the pickups. Pickup success rate% monitoring Ensuring daily Successful Pickup 95% Pickup review meetings with the internal ops team on the ops failure and seller failure cases. Proactive approach for executing Pickups on the same day, timely dispatches, slot adherence, Load confirmations, Escalations from Shipper/Ops and rescue Purr at risk. Reviewing previous day performance and sharing the gaps and inefficiencies with the operations team to take the appropriate actions, Additionally having meetings with internal stakeholders to review the trend and enhancement of FM client experience. Ensure the datasets are clean and authentic through regular data scrutiny(Capturing correct contact details and address, also cleaning junk PURs in the system). Process Optimization and Root Cause Analysis: Conduct root cause analysis of recurring issues and propose data-driven solutions to prevent future escalations. Continuously optimize pickup processes to improve efficiency and reduce coordination-related missed pickups. Flexibility in Deployment: Can be temporarily deployed to underrepresented locations during periods of high demand or operational need. Skill Sets: Good & effective communication skills along with proficiency in English/Hindi and regional language Strong problem-solving skills and analytical skills with proficiency in Data analysis (especially Excel) Ability to create, establish, and maintain strong business relationships with clients and internal stakeholders Tenacity to work in stressful & fast paced environment

Greetings, Shaadi.com is hiring for (Customer Service + Renewals) - Thane Location Number of positions- 30 Need fluent Hindi & English Need Hind + Gujarati communication. Min. 1 year outbound customer service experience Qualification- HSC passed. Salary: 20 IH + Incentives + PF (Onroll) Offs: 2 rotational (MonFri) Address - People Interactive, Dosti Pinnacle, 4th Floor, Wagle Estate, Thane (W) Interview Time - 11 AM to 4 PM Interested Candidates can call or Whatsapp on 9967865442 (Bushra)

Job Title - GN - SONG - MT - Workforce Intelligence - Senior Manager/Manager Management Level: 06/ Senior Manager or 07/ Manager Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai Must have skills: Workforce Management (WFM) Good to have skills: Project Management Job Summary : You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance. Areas of Work :Advance Customer Engagement, Workforce Optimization Roles & Responsibilities: As part of the team, you will drive the following Help our clients to create the workforce optimization strategy Work with clients to drive migration of workforce management platforms to new age technologies based on AI/ML Build target operating model for workforce management practice Assist clients in driving operational efficiencies through leading operational practices within the contact center/customer service organization Provide an impartial assessment of workforce management solutions Design & create strategic plans for WFO (Project & Programme) Design & create the solution architecture for workforce management transformation with best practices (across platforms) Lead large scale transformations on AI enabled contact center / customer service opportunities with clear focus on workforce optimization Build and influence relationships, grow collaborative partnerships with clients Experience using industry enterprise frameworks and methodologies to deliver business capabilities through whole systems design and architecture Work with pre-sales teams to support the solutioning of workforce optimization opportunities Manage performance of teams and identify performance improvement plans when required Develop both thought leadership points of view and new service offerings to differentiate us in the marketplace Professional & Technical Skills: Understand market and customer challenges, ability to address these challenges in a differentiated manner vs. the competition. Includes similar level of understanding with regards to all the workforce management vendor technologies Help the team to be able to solution, sell, deliver workforce optimization solutions to clients. Readiness includes ,Product overview, Partner readiness support, pricing, documentation, first call presentations Ability to drive Partner support activities which includes a strong focus on nurturing deeper, more strategic relationships with key parties Excellent communications & presentation skills Ability to develop requirements based on leadership input Ability to work effectively in a remote, virtual, global environment Strong project management skills:ability to mobilize and organize across multiple stakeholders (client and internal) and projects Additional Information: Minimum 8+ years for Manager and Minimum 12-15 years for Senior Manager of experience in delivering workforce optimization programmes across multiple opportunities Exceptional customer management & people management skills Cross domain experience includes Insurance & Financial Services, Manufacturing, Media & Entertainment and Technology based companies. Experience in handling different kinds of Contact Center process like inbound, outbound, sales & marketing campaigns, handling employee queries, customer support desk Experience in communicating with users, other technical teams, and senior management to collect requirements, describe software product features, technical designs, and product strategy. Practical knowledge on WFM platforms like Nice, Verint, Calabrio, Aspect, Genesys with focus on cloud solutions Practical knowledge of AI powered WFM solutions from similar providers Aware of quality and reporting platforms with the same providers as above Experience in building integration with other contact center platforms Good to have certification in any of the above mentioned platforms WFM solution Qualification Experience: Minimum 10+ year(s) of experience is required Educational Qualification: MBA/PGDM from a tier 1 or 2

Female Candidate having 2Yr+ Exp, good English Communication and PPT Knowledge, can only apply. Company deals with Big Brands (Pantaloons, Zudio, Westside etc) for their leasing Solutions. You will coordinate with existing Clients call @ 8000044060 Required Candidate profile Female Candidate having 2Yr+ Exp, good English Communication and PPT Knowledge, can only apply. You will handle team of CRO for proper Powerpoint preparation and Coordinate with existing cleints.

Key Responsibilities: >> Manage daily store operations. >> Deliver exceptional customer service & retail experiences. >> Ensure smooth store functioning and maintenance. (Non-Sales role) Requirements: >> 1-3 years of experience in retail, sales, or similar fields. >> Excellent communication and pleasing personality. >> Passion for retail experiences and customer service. >> Proven track record in customer experience & KPIs. >> Graduation mandatory. Interested candidate can share their resume via: 7907074855 (WhatsApp only) / surjish.suresh@livspace.com

Key Responsibilities: >> Manage daily store operations. >> Deliver exceptional customer service & retail experiences. >> Ensure smooth store functioning and maintenance. (Non-Sales role) Requirements: >> 1-3 years of experience in retail, sales, or similar fields. >> Excellent communication and pleasing personality. >> Passion for retail experiences and customer service. >> Proven track record in customer experience & KPIs. >> Graduation mandatory. Interested candidate can share their resume via: 7907074855 (WhatsApp only) / surjish.suresh@livspace.com

1. Customer Management 2. Sales Achievement & Revenue Management 3. Training & Expertise on Beauty Services like Piercing, Nails 4. Management of Retail Counter/Shop/Kiosk 5. Reporting regularly 6. Handling grievances, complaints & converting it in opportunities 7. Sales Target Achievement

As a Sr Channel Sales Rep here at Honeywell, you will be instrumental in driving the companys sales growth through effective channel management. Your expertise in building and nurturing relationships with channel partners will enable you to identify new business opportunities and deliver value-added solutions. By leading contract negotiations and ensuring customer satisfaction, you will play a pivotal role in driving revenue success and positioning the company as a leader in the industry. In this role, you will impact the companys success significantly. By developing and executing channel sales strategies, you will drive revenue growth and expand the companys market presence through effective collaboration with channel partners. Your ability to build strong relationships, identify new business opportunities, and deliver value-added solutions will contribute to the companys overall success and solidify its position as a leader in the industry. Engineer Degree/Graduate along with MBA preferably. Good communication skills Technical analytical. Presentation skills Negotiation skills Commercial Acumen Minimum 7 years of experience of similar field. Engineer Degree/Graduate along with MBA preferably. Good communication skills Technical analytical. Presentation skills Negotiation skills Commercial Acumen Minimum 7 years of experience of similar field. To generate demand for SMB Fire & Security business and drive strong specification and Distribution in the market. Achieve revenue and margin above set quota in support of Annual Operating Plan. Experience of working with LV consultants, End Users, Govt. departments, PMCs, Electrical contractors, System Integrators to engage and do seminars and related activities for getting brand approved and generate revenue in preferred list. CUSTOMER MANAGEMENT Meet new customers and expand Opportunities funnel. To maintain and develop relationships with existing customers and managing Key accounts. Responsible for Accurate forecast of revenue and growth opportunities in territory / segment SALES & COMMERCIAL ACTIVITIES Ensure Order closure and drive strong Sale In & sale out Responsible for the achievement of AOP To provide accurate order and sales forecasts monthly basis. Identify and pursue new business opportunities in selected geographic regions Do SMB events and Training programs for customer with help of Marcom. Mapping of complete territory LOCAL PROMOTIONS Ensure Local Promotion Plan is executed as per schedule with adherence to Brand Guidelines. Conduct periodical meets with Influencers such as Consultants, End Users, GCs and other Key Influencers. To generate demand for SMB Fire & Security business and drive strong specification and Distribution in the market. Achieve revenue and margin above set quota in support of Annual Operating Plan. Experience of working with LV consultants, End Users, Govt. departments, PMCs, Electrical contractors, System Integrators to engage and do seminars and related activities for getting brand approved and generate revenue in preferred list. CUSTOMER MANAGEMENT Meet new customers and expand Opportunities funnel. To maintain and develop relationships with existing customers and managing Key accounts. Responsible for Accurate forecast of revenue and growth opportunities in territory / segment SALES & COMMERCIAL ACTIVITIES Ensure Order closure and drive strong Sale In & sale out Responsible for the achievement of AOP To provide accurate order and sales forecasts monthly basis. Identify and pursue new business opportunities in selected geographic regions Do SMB events and Training programs for customer with help of Marcom. Mapping of complete territory LOCAL PROMOTIONS Ensure Local Promotion Plan is executed as per schedule with adherence to Brand Guidelines. Conduct periodical meets with Influencers such as Consultants, End Users, GCs and other Key Influencers.

Manage customer inquiries and resolve complaints in a timely and professional manner. Collaborate with the team to maintain high support standards and contribute to a positive customer experience.

We are looking for a Customer Support Executive to manage customer inquiries, assist with billing, and reduce time in resolving resident issues for our co-living properties. The role involves using inhouse proprietary tools, Zoho CRM and Zoho Desk.

Reports To: Showroom Manager / Sales Manager Job Summary: We are looking for a dynamic, Presentable and customer-oriented Showroom Sales Incharge to join our team. You will be responsible for promoting and selling a range of interior and exterior design products such as cladding, wallpapers, wooden flooring, laminates, veneers, and wall panels etc. . Your main goal is to assist customers in finding the right products for their spaces and ensure a smooth and satisfying buying experience. Key Responsibilities: Welcome and assist customers visiting the showroom Understand customer needs and recommend suitable design products Explain product features, materials, pricing, and installation options Prepare quotations and follow up on customer inquiries and leads Work towards achieving individual and team sales targets Maintain the showrooms appearance and ensure products are well displayed Coordinate with the back-office team for stock, orders, and deliveries Build strong relationships with customers, architects, and designers Keep records of customer interactions and sales activity. Requirements: FRESHERS ARE ALSO CONSIDERED. 0-5 years of experience in showroom or retail sales (preferably in interior or building materials) Strong communication and interpersonal skills Interest in home dcor, interior design, or architectural products Basic knowledge of MS Office and sales software (CRM is a plus) Positive attitude, team player, and sales-driven approach.

Job Title: Customer Success Manager Enterprise Location: Gurgaon Department: Customer Success (Exp-2-8 years) Employment Type: Full-time About Pazcare At Pazcare , we are transforming how modern businesses manage employee benefits. Our all-in-one platform enables HR teams to digitize, manage, and optimize group health insurance, wellness programs, and employee engagement. We work closely with HR leaders to deliver a seamless experience that benefits employees and organizations alike. As we scale rapidly, we are looking for passionate professionals who can deliver a best-in-class customer experience to our enterprise clients. Role Overview As a Customer Success Manager – Enterprise , you will manage and nurture relationships with our largest and most strategic clients. You will ensure smooth onboarding, maintain high levels of satisfaction and retention, and work closely with internal teams to continuously deliver value. You’ll be the primary point of contact for HR leaders and CXOs, acting as their trusted partner to maximize the impact of Pazcare’s offerings. Key Responsibilities Own end-to-end relationship management for enterprise accounts post-sales. Lead onboarding and implementation in close coordination with internal teams. Build and maintain strong relationships with key decision-makers (CHROs, HR Heads, Admins, etc.). Conduct Quarterly Business Reviews (QBRs) and proactive check-ins to assess product adoption, benefit utilization, and client satisfaction. Monitor client health metrics, identify churn risks early, and work towards proactive resolution. Collaborate with Claims, Support, Product, and Ops teams to resolve client concerns and drive service excellence. Ensure 100% renewal and identify upsell opportunities aligned with client needs. Share client feedback and data-backed insights internally to improve product and processes. What We’re Looking For 2–8 years of experience in Customer Success, Account Management, or Enterprise Client Relationship roles. Preferred industry experience: – Banking, Insurance, Financial Services (BFSI) – HRTech, InsurTech, or SaaS platforms – Consulting or IT/ITES working with enterprise clients Strong stakeholder management skills, especially with HR/Admin/CXO levels. Analytical mindset with comfort working with claims, utilization reports, and client engagement data. Excellent verbal and written communication skills. High ownership, problem-solving attitude, and ability to thrive in a fast-paced environment. Hands-on experience with tools like Google Sheets, CRM platforms, and customer success dashboards. Why Join Pazcare? Join a high-growth company that’s redefining employee healthcare and benefits in India. Work with top enterprise brands and decision-makers. Transparent, inclusive, and fast-paced work culture. Opportunities to grow across roles and teams as we scale.

Coordinate with the sales team and internal departments to ensure smooth order processing and customer satisfaction. Handle customer inquiries, provide product information, quotations, and follow-up for orders. Maintain and update sales records, Required Candidate profile Bachelor’s degree in Business Administration, Marketing, or a related field. 1–2 years of experience as a Sales Coordinator or in a similar role. Proficient in MS Office (Word, Excel, PowerPoint)

Hi, Warm Greetings! We are looking for Manager - Sales & Marketing Head position to handle East region with good experience as a Regional / branch manager & good exposure in Gear/Gearbox/Transmission selling experience to Steel/Cement/Power or mining Industries. This Opportunity for a reputed Organization based at Kolkata Location. Roles & Responsibilities: Identify opportunities by industry, region based on the strategic plan, applications that SGL can cater to and exhaustive data mining in order to reach out to the potential customer. This includes visiting customers. demonstrating product offerings, participating in exhibitions/trade-fairs. This also aims at improving order booking repeat orders from existing customers 1 Monitor customer Contribution % and review the pricing for key customers/orders in conjunction with the CEO to 2 finalise price agreements through negotiations with customers, to ensure that the product is appropriately priced and SGL does not loose orders Increase visibility/recall for SGL among customers/dealers by developing marketing collateral, website Search 3 engine optimisation, identifying and developing content (based on new applications, success stories etc...) and placing it appropriately Identify, evaluate and appoint dealers in the various countries in order to increase dealer network, improve availability of SGL's products for existing customers and thereby achieve the sales figures (volume of sales through dealer network). This includes training the dealers, creating awareness of SGL's products/product lines. This is done with the support of the Service team. Monitor the order execution process and coordinate on a day to day basis with the various teams for resolving any issues, answering queries, ensuring products are sent out as per agreed timelines If you are interested, please share your cv to gowsalya@bvrpc.com Thanks & Regards, Gowsalya 9037883022

Key Responsibilities: At OP: Greet customers with warmth & politeness. Guide them to the area they are required to go. Attend to all guests promptly and courteously; coordinate services as per their requirements. Be aware of customers names, their appointment time and greet repeat customers with recognition and warmth. Help customers fill the registration forms and any related documents. Complete the Registration Process and generate UHID Cards for patients. Handle VIP customers with special attention; ensure all departments are alert and services are smooth. Ensure that customers are comfortable; keep track of them and in case of any changes to their schedule, update them at the earliest. While talking to customers, pay full attention, understand their specific queries and respond appropriately. If you are unable to resolve the query, seek assistance from a senior. Communicate updates of the patients to their relatives time to time. Coordinate patient movement into Consultant chambers; be alert and track waiting patients. Be aware of open slots for walk-in patients; schedule them as per availability. Make bookings (reservations) for the beds if required; book appropriate bed type. Admissions: Receive admission request form from patient. Conduct the admission process smoothly, ensure all documents are duly filled and signed by patient/attendant; all fields are filled in the admission portal; appropriate Bed is blocked Collect deposit. Escort patient to the floor and assigned room. Nursing station and concerned consultant is informed about the admission Administrative: Understand Hospital Information System for carrying out billing jobs. Prepare bills by entering all lab orders, medications, and services given to patients. Ensure day to day report of all the floors |areas reach the concerned authority without fail. Maintain Daily New Registration Tracker , OPD count, Daily Collection & Submission. Ensure general cleanliness of the floor. Ensure magazine stands, Value cards stand , pamphlets are fully stocked and displayed correctly. Ensure music is playing and OP area looks fresh and inviting. Communicate clearly between the clinical & administration teams to ensure smooth operations. Fulfilling the Service Vision & Inter-department Coordination: Responsible for the implementation of the Service Vision ensures personalized care while delivering service. Engages well with Clinicians and colleagues, builds respect and rapport. Coordinates with support departments to ensure customers are comfortable and services are as per standard.

Greetings from Ignites Human Capital Services Experience into 1 year health care is mandatory Soumya@8088720040 call Suman@7848820047 Only Graduates can apply work location:Marathalli location salary:35k

Greetings from Ignites Human Capital Services Freshers-35k Experienced Experienced:50k call kavya@7849020010 call suman@7848820047 call hr Anusha@7815982900