Roles & Responsibilities Store Management Opening and closing stock counting and reporting to the Branch Manager. Display the products to admire the customers. Customer Care Welcoming the customers and offering them beverages. Attending customers and explaining all the product lines. Getting feedback from the customers. Taking customer orders and giving regular updates to the customers regarding the orders. Making sure the customer gets a delighted experience. Sales Using Up-selling cross-selling techniques to convert the customers to buy. Interact with customers and know their needs. Understand the buying behavior, suggest the most appropriate product. Explain about the product with necessary information. Execute the promotional activities to drive the sales. Achieve daily and monthly sales & Gold Savings Plan targets. Coordinate with marketing team to support marketing activities like exhibitions, mela, canopy etc., Reporting Collecting customer data and reporting to the store manager. Every day meeting with the store manager to improve sales and suggest ideas to improve the same.

Role & responsibilities Operational Management Oversee the day-to-day operations of the branch and ensure smooth Functioning. Opening the strong room by sharp 9.05 A.M. Manage inventory, stock levels, download the stock report and ensure proper display of jewelry. Update the staff attendance report in DC Core WhatsApp team. Reserve the minimum cash and ensure the excess cash to be deposited to the respective branch current account. Customer Service Maintain high standards of customer service and satisfaction. Handle customer bargaining queries, complaints, and resolve issues promptly. Train and motivate staff to deliver excellent customer service. Sales and Marketing Drive Sales and Marketing initiatives to achieve targets and maximize revenue. Plan and execute promotional activities and events, Mela to drive sales. Propose innovative idea to increase market share. Maintain Outstanding store condition and visual merchandising standards. Build and maintain strong relationships with existing customers through regular communication, feedback collection and personalized interactions. Gather and analyze customer feedback to identify areas for improvement and opportunities to enhance the customer delighted experience. Plan and execute retention campaigns aimed at reducing churn, increasing customer satisfaction, and maximizing customer lifetime value. Prepare marketing calendar for the month and type of activity based on the branch catchment area. Utilize market research and data analysis to identify potential customer segments and opportunities for increasing branch revenue growth. Generate leads through targeted campaigns, outreach efforts, and networking activities to increase New Customer Acquisition. Oversee the branch's social media presence across platforms such as Google Reviews, Facebook, and Instagram to increase the branch and brand visibility. Team Management Lead and manage a team of sales associates, administrative staff, and support personnel. Provide guidance, training, and motivation to ensure high performance and productivity levels. Recruit, train and supervise branch staff. Review sales executive performance providing specific feedback on their performance. Highlight notable achievements and contributions on the previous day made by each sales executive. Identify and commend each sales executive strengths and their positive attributes. Address the areas where sales executive can improve. Provide guidance and support to improve their area. Financial Management Manage the branch budget effectively, controlling expenses while maximizing profitability. Monitor branch expenses and budgets. Analyze financial reports and take corrective actions as needed. Safety and Security Ensure compliance with all relevant regulations and company policies regarding safety, security, and legal requirements. Implement security measures to safeguard assets and prevent theft or loss. Maintain a safe and secure environment for staff and customers. Implement security measures to prevent theft and ensure the safety of assets. Preferred candidate profile Minimum Experience : 5 years in retail store operations , with 2+ years in a leadership role . Maximum Experience : 1215 years , ideally in a multi-brand jewelry retail chain or premium luxury retail . Should have handled sales targets , inventory , and staff supervision . Strong advantage if experienced in managing promotions/melas , customer retention programs , and POS/ERP systems .

Role & responsibilities Department Structure and System Development : Establish and streamline the structure and operational systems within the department. Provide guidance and support to store staff and managers, ensuring they understand operational goals and policies. Purchase Department Management : Define and manage Reorder Levels (ROL), Minimum Order Quantities (MOQ), and implement a green tag system for inventory control. Oversee stock levels, order processing, and inventory control to ensure product availability and prevent stockouts. Conduct regular audits and manage stock rotation to maintain inventory accuracy. Supplier Code and Management : Organize supplier KYC processes, standardize item classifications, price structures, and ensure accurate billing and calculation checks. Build and maintain strong relationships with suppliers to foster collaboration and reliability. Maintain detailed records of supplier transactions, communication for accountability and audit purposes. Identify opportunities to optimize supplier management practices and implement best practices. Corporate Purchasing Practices : Develop and implement corporate level purchasing strategies to optimize cost, quality, and delivery timelines. Adopt corporate purchasing methodologies, including design catalog creation and online order systems. Conduct market analysis to identify new suppliers, emerging trends, and innovative practices to enhance purchasing operations. Jewel Courier and Billing Oversight : Coordinate the safe and timely dispatch of jewelry through approved courier services, ensuring proper handling and documentation. Track and verify the receipt of dispatched jewelry, maintaining clear records of delivery acknowledgments. Manage the preparation, review, and verification of bills related to jewel dispatch, ensuring accuracy in payable or paid transactions. Manage the dispatch, receipt, and maintenance of records for jewel couriers, including bills on a payable or paid basis. Financial Transactions : Schedule and ensure supplier payments on time and the purchase of bank bars based on the need. Handle the procurement of gold bars from our authorised banks, ensuring competitive pricing and compliance with company policies. Conduct regular reconciliations of accounts related to purchases and payments to identify and resolve discrepancies. IIBX License : Handle IIBX license procurement and renewals. Collaborate with the procurement and accounts & finance teams to streamline processes involving IIBX. Track IIBX-related activities and provide periodic reports to management on performance and compliance. Support audits by preparing necessary documents and ensuring readiness for inspections. Budgeting : Plan and monitor departmental budgets effectively. Support budgeting processes by providing insights and accurate data on financial activities. Exhibition Coordination : (Internal & External) Lead the team in participating in exhibitions and other promotional events. Curate a selection of jewelry items that align with the exhibition theme and target customer preferences. Ensure the booth reflects the companys brand image and values, creating an appealing and professional presentation. Prepare detailed reports on exhibition outcomes, including customer feedback, sales performance, and ROI analysis. Innovation and Process Improvement : Drive innovation in jewelry design, automation, and STR support, while establishing and updating Standard Operating Procedures (SOPs). Additional Responsibilities Digital Marketing Support: Drive innovation, growth, and consistency in collaboration with the digital marketing team. E-Commerce Growth: Provide support to enhance and expand e-commerce operations. CER and Raw Material Sourcing: Oversee raw material sourcing and offer additional operational support as needed Preferred candidate profile Essential: Bachelors degree in Commerce , Business Administration , Supply Chain Management , or Jewelry Technology . Preferred: MBA (Operations, Supply Chain, or Finance) Certification in Procurement/Supply Chain (e.g., CSCP, CIPS)

Roles & Responsibilities Store Management Opening and closing stock counting and reporting to the Branch Manager. Display the products to admire the customers. Customer Care Welcoming the customers and offering them beverages. Attending customers and explaining all the product lines. Getting feedback from the customers. Taking customer orders and giving regular updates to the customers regarding the orders. Making sure the customer gets a delighted experience. Sales Using Up-selling cross-selling techniques to convert the customers to buy. Interact with customers and know their needs. Understand the buying behavior, suggest the most appropriate product. Explain about the product with necessary information. Execute the promotional activities to drive the sales. Achieve daily and monthly sales & Gold Savings Plan targets. Coordinate with marketing team to support marketing activities like exhibitions, mela, canopy etc., Reporting Collecting customer data and reporting to the store manager. Every day meeting with the store manager to improve sales and suggest ideas to improve the same. *Food & Accommodation will be provided*

Role & responsibilities Job Description 1. Talent Acquisition & Workforce Planning Drive end-to-end recruitment strategies specifically tailored for skilled artisans, experienced showroom executives, gem specialists, and back-office personnel. Partner with store leadership to identify staffing needs in anticipation of festive seasons and wedding periods key retail peaks for heritage jewellery. Cultivate a robust talent pipeline, maintaining the brands standards of integrity, hospitality, and tradition. 2. Training & Development Design and facilitate training programs focused on product knowledge (e.g., antique jewellery, temple jewellery, hallmarking), customer interaction, and brand storytelling. Conduct onboarding programs that immerse new employees in the history, vision, and values of Dhamu Chettiar Nagai Maaligai. Establish a culture of continuous learning through workshops, peer learning, and periodic upskilling. 3. Performance Management Implement performance appraisal systems that align employee goals with store-level revenue targets, customer satisfaction, and product expertise. Ensure objective and transparent performance reviews, enabling recognition and corrective development as needed. Support leadership in building high performing retail teams. 4. Employee Engagement & Relations Foster a familial work environment reflective of the brands traditional roots and customer first philosophy. Resolve interpersonal or team related issues with empathy and neutrality. Champion employee engagement through recognition programs, cultural events, and wellness initiatives. 5. Policy Compliance & Governance Ensure full compliance with all applicable labour regulations, jewellery trade specific mandates, and internal ethical guidelines. Periodically revise HR policies to align with evolving workforce expectations and legal standards. 6. Compensation, Payroll & Benefits Oversee timely and accurate disbursal of payroll and statutory contributions. Design role appropriate incentive programs for retail and sales staff during festival or promotional periods. Benchmark compensation with industry standards, maintaining fairness and competitiveness. 7. HR Systems, Reporting & Analytics Manage HR records and reporting through digital or legacy systems as required. Monitor HR metrics such as attrition, absenteeism, training impact, and staffing efficiency. Present strategic insights to management for data-driven HR decisions. Preferred candidate profile Masters Degree in Human Resource Management, Business Administration, or a relevant field. Show more Show less

Role & responsibilities Job Description 1. Talent Acquisition & Workforce Planning Drive end-to-end recruitment strategies specifically tailored for skilled artisans, experienced showroom executives, gem specialists, and back-office personnel. Partner with store leadership to identify staffing needs in anticipation of festive seasons and wedding periods key retail peaks for heritage jewellery. Cultivate a robust talent pipeline, maintaining the brands standards of integrity, hospitality, and tradition. 2. Training & Development Design and facilitate training programs focused on product knowledge (e.g., antique jewellery, temple jewellery, hallmarking), customer interaction, and brand storytelling. Conduct onboarding programs that immerse new employees in the history, vision, and values of Dhamu Chettiar Nagai Maaligai. Establish a culture of continuous learning through workshops, peer learning, and periodic upskilling. 3. Performance Management Implement performance appraisal systems that align employee goals with store-level revenue targets, customer satisfaction, and product expertise. Ensure objective and transparent performance reviews, enabling recognition and corrective development as needed. Support leadership in building high performing retail teams. 4. Employee Engagement & Relations Foster a familial work environment reflective of the brands traditional roots and customer first philosophy. Resolve interpersonal or team related issues with empathy and neutrality. Champion employee engagement through recognition programs, cultural events, and wellness initiatives. 5. Policy Compliance & Governance Ensure full compliance with all applicable labour regulations, jewellery trade specific mandates, and internal ethical guidelines. Periodically revise HR policies to align with evolving workforce expectations and legal standards. 6. Compensation, Payroll & Benefits Oversee timely and accurate disbursal of payroll and statutory contributions. Design role appropriate incentive programs for retail and sales staff during festival or promotional periods. Benchmark compensation with industry standards, maintaining fairness and competitiveness. 7. HR Systems, Reporting & Analytics Manage HR records and reporting through digital or legacy systems as required. Monitor HR metrics such as attrition, absenteeism, training impact, and staffing efficiency. Present strategic insights to management for data-driven HR decisions. Preferred candidate profile Masters Degree in Human Resource Management, Business Administration, or a relevant field.

Role & responsibilities Job Description 1. Accounting and Bookkeeping: Oversee general accounting operations by controlling and verifying our financial transaction. Verify, Allocate, Post and reconcile accounts payable and receivable. Produce error-free accounting reports and present their results. 2. GST Filing and Taxation: Prepare and File GST returns accurately and on time. Ensure compliance with all applicable tax laws and regulations. Assist with income tax, TDS, and Other Statutory filings. 3. Reconciliation: Perform periodic bank reconciliations and vendor account reconciliations. Reconcile monthly expenses and resolve any discrepancies. 4. Expense Management: Oversee monthly expense tracking and reporting. Prepare detailed expense reports for management review. 5. Audit Support: Collaborate with internal and external auditors during audits. Provide necessary documentation and resolve audit queries. Preferred candidate profile: Proficiency in Tally Prime and Microsoft Excel. Strong Knowledge of GST, TDS , and other Taxation aspects. Experience with account reconciliation and financial reporting. Excellent communication skills, including email drafting and professional correspondence. Positive attitude, strong work ethic, and attention to detail. Benefits: Food Provided Accommodation Provided Note: Time Should be 9.00 Am to 9.00 Pm