Roles & Responsibilities Store Management Opening and closing stock counting and reporting to the Branch Manager. Display the products to admire the customers. Customer Care Welcoming the customers and offering them beverages. Attending customers and explaining all the product lines. Getting feedback from the customers. Taking customer orders and giving regular updates to the customers regarding the orders. Making sure the customer gets a delighted experience. Sales Using Up-selling cross-selling techniques to convert the customers to buy. Interact with customers and know their needs. Understand the buying behavior, suggest the most appropriate product. Explain about the product with necessary information. Execute the promotional activities to drive the sales. Achieve daily and monthly sales & Gold Savings Plan targets. Coordinate with marketing team to support marketing activities like exhibitions, mela, canopy etc., Reporting Collecting customer data and reporting to the store manager. Every day meeting with the store manager to improve sales and suggest ideas to improve the same.
Role & responsibilities Operational Management Oversee the day-to-day operations of the branch and ensure smooth Functioning. Opening the strong room by sharp 9.05 A.M. Manage inventory, stock levels, download the stock report and ensure proper display of jewelry. Update the staff attendance report in DC Core WhatsApp team. Reserve the minimum cash and ensure the excess cash to be deposited to the respective branch current account. Customer Service Maintain high standards of customer service and satisfaction. Handle customer bargaining queries, complaints, and resolve issues promptly. Train and motivate staff to deliver excellent customer service. Sales and Marketing Drive Sales and Marketing initiatives to achieve targets and maximize revenue. Plan and execute promotional activities and events, Mela to drive sales. Propose innovative idea to increase market share. Maintain Outstanding store condition and visual merchandising standards. Build and maintain strong relationships with existing customers through regular communication, feedback collection and personalized interactions. Gather and analyze customer feedback to identify areas for improvement and opportunities to enhance the customer delighted experience. Plan and execute retention campaigns aimed at reducing churn, increasing customer satisfaction, and maximizing customer lifetime value. Prepare marketing calendar for the month and type of activity based on the branch catchment area. Utilize market research and data analysis to identify potential customer segments and opportunities for increasing branch revenue growth. Generate leads through targeted campaigns, outreach efforts, and networking activities to increase New Customer Acquisition. Oversee the branch's social media presence across platforms such as Google Reviews, Facebook, and Instagram to increase the branch and brand visibility. Team Management Lead and manage a team of sales associates, administrative staff, and support personnel. Provide guidance, training, and motivation to ensure high performance and productivity levels. Recruit, train and supervise branch staff. Review sales executive performance providing specific feedback on their performance. Highlight notable achievements and contributions on the previous day made by each sales executive. Identify and commend each sales executive strengths and their positive attributes. Address the areas where sales executive can improve. Provide guidance and support to improve their area. Financial Management Manage the branch budget effectively, controlling expenses while maximizing profitability. Monitor branch expenses and budgets. Analyze financial reports and take corrective actions as needed. Safety and Security Ensure compliance with all relevant regulations and company policies regarding safety, security, and legal requirements. Implement security measures to safeguard assets and prevent theft or loss. Maintain a safe and secure environment for staff and customers. Implement security measures to prevent theft and ensure the safety of assets. Preferred candidate profile Minimum Experience : 5 years in retail store operations , with 2+ years in a leadership role . Maximum Experience : 1215 years , ideally in a multi-brand jewelry retail chain or premium luxury retail . Should have handled sales targets , inventory , and staff supervision . Strong advantage if experienced in managing promotions/melas , customer retention programs , and POS/ERP systems .
Role & responsibilities Department Structure and System Development : Establish and streamline the structure and operational systems within the department. Provide guidance and support to store staff and managers, ensuring they understand operational goals and policies. Purchase Department Management : Define and manage Reorder Levels (ROL), Minimum Order Quantities (MOQ), and implement a green tag system for inventory control. Oversee stock levels, order processing, and inventory control to ensure product availability and prevent stockouts. Conduct regular audits and manage stock rotation to maintain inventory accuracy. Supplier Code and Management : Organize supplier KYC processes, standardize item classifications, price structures, and ensure accurate billing and calculation checks. Build and maintain strong relationships with suppliers to foster collaboration and reliability. Maintain detailed records of supplier transactions, communication for accountability and audit purposes. Identify opportunities to optimize supplier management practices and implement best practices. Corporate Purchasing Practices : Develop and implement corporate level purchasing strategies to optimize cost, quality, and delivery timelines. Adopt corporate purchasing methodologies, including design catalog creation and online order systems. Conduct market analysis to identify new suppliers, emerging trends, and innovative practices to enhance purchasing operations. Jewel Courier and Billing Oversight : Coordinate the safe and timely dispatch of jewelry through approved courier services, ensuring proper handling and documentation. Track and verify the receipt of dispatched jewelry, maintaining clear records of delivery acknowledgments. Manage the preparation, review, and verification of bills related to jewel dispatch, ensuring accuracy in payable or paid transactions. Manage the dispatch, receipt, and maintenance of records for jewel couriers, including bills on a payable or paid basis. Financial Transactions : Schedule and ensure supplier payments on time and the purchase of bank bars based on the need. Handle the procurement of gold bars from our authorised banks, ensuring competitive pricing and compliance with company policies. Conduct regular reconciliations of accounts related to purchases and payments to identify and resolve discrepancies. IIBX License : Handle IIBX license procurement and renewals. Collaborate with the procurement and accounts & finance teams to streamline processes involving IIBX. Track IIBX-related activities and provide periodic reports to management on performance and compliance. Support audits by preparing necessary documents and ensuring readiness for inspections. Budgeting : Plan and monitor departmental budgets effectively. Support budgeting processes by providing insights and accurate data on financial activities. Exhibition Coordination : (Internal & External) Lead the team in participating in exhibitions and other promotional events. Curate a selection of jewelry items that align with the exhibition theme and target customer preferences. Ensure the booth reflects the companys brand image and values, creating an appealing and professional presentation. Prepare detailed reports on exhibition outcomes, including customer feedback, sales performance, and ROI analysis. Innovation and Process Improvement : Drive innovation in jewelry design, automation, and STR support, while establishing and updating Standard Operating Procedures (SOPs). Additional Responsibilities Digital Marketing Support: Drive innovation, growth, and consistency in collaboration with the digital marketing team. E-Commerce Growth: Provide support to enhance and expand e-commerce operations. CER and Raw Material Sourcing: Oversee raw material sourcing and offer additional operational support as needed Preferred candidate profile Essential: Bachelors degree in Commerce , Business Administration , Supply Chain Management , or Jewelry Technology . Preferred: MBA (Operations, Supply Chain, or Finance) Certification in Procurement/Supply Chain (e.g., CSCP, CIPS)
Roles & Responsibilities Store Management Opening and closing stock counting and reporting to the Branch Manager. Display the products to admire the customers. Customer Care Welcoming the customers and offering them beverages. Attending customers and explaining all the product lines. Getting feedback from the customers. Taking customer orders and giving regular updates to the customers regarding the orders. Making sure the customer gets a delighted experience. Sales Using Up-selling cross-selling techniques to convert the customers to buy. Interact with customers and know their needs. Understand the buying behavior, suggest the most appropriate product. Explain about the product with necessary information. Execute the promotional activities to drive the sales. Achieve daily and monthly sales & Gold Savings Plan targets. Coordinate with marketing team to support marketing activities like exhibitions, mela, canopy etc., Reporting Collecting customer data and reporting to the store manager. Every day meeting with the store manager to improve sales and suggest ideas to improve the same. *Food & Accommodation will be provided*
Role & responsibilities Job Description 1. Talent Acquisition & Workforce Planning Drive end-to-end recruitment strategies specifically tailored for skilled artisans, experienced showroom executives, gem specialists, and back-office personnel. Partner with store leadership to identify staffing needs in anticipation of festive seasons and wedding periods key retail peaks for heritage jewellery. Cultivate a robust talent pipeline, maintaining the brands standards of integrity, hospitality, and tradition. 2. Training & Development Design and facilitate training programs focused on product knowledge (e.g., antique jewellery, temple jewellery, hallmarking), customer interaction, and brand storytelling. Conduct onboarding programs that immerse new employees in the history, vision, and values of Dhamu Chettiar Nagai Maaligai. Establish a culture of continuous learning through workshops, peer learning, and periodic upskilling. 3. Performance Management Implement performance appraisal systems that align employee goals with store-level revenue targets, customer satisfaction, and product expertise. Ensure objective and transparent performance reviews, enabling recognition and corrective development as needed. Support leadership in building high performing retail teams. 4. Employee Engagement & Relations Foster a familial work environment reflective of the brands traditional roots and customer first philosophy. Resolve interpersonal or team related issues with empathy and neutrality. Champion employee engagement through recognition programs, cultural events, and wellness initiatives. 5. Policy Compliance & Governance Ensure full compliance with all applicable labour regulations, jewellery trade specific mandates, and internal ethical guidelines. Periodically revise HR policies to align with evolving workforce expectations and legal standards. 6. Compensation, Payroll & Benefits Oversee timely and accurate disbursal of payroll and statutory contributions. Design role appropriate incentive programs for retail and sales staff during festival or promotional periods. Benchmark compensation with industry standards, maintaining fairness and competitiveness. 7. HR Systems, Reporting & Analytics Manage HR records and reporting through digital or legacy systems as required. Monitor HR metrics such as attrition, absenteeism, training impact, and staffing efficiency. Present strategic insights to management for data-driven HR decisions. Preferred candidate profile Masters Degree in Human Resource Management, Business Administration, or a relevant field. Show more Show less
Role & responsibilities Job Description 1. Talent Acquisition & Workforce Planning Drive end-to-end recruitment strategies specifically tailored for skilled artisans, experienced showroom executives, gem specialists, and back-office personnel. Partner with store leadership to identify staffing needs in anticipation of festive seasons and wedding periods key retail peaks for heritage jewellery. Cultivate a robust talent pipeline, maintaining the brands standards of integrity, hospitality, and tradition. 2. Training & Development Design and facilitate training programs focused on product knowledge (e.g., antique jewellery, temple jewellery, hallmarking), customer interaction, and brand storytelling. Conduct onboarding programs that immerse new employees in the history, vision, and values of Dhamu Chettiar Nagai Maaligai. Establish a culture of continuous learning through workshops, peer learning, and periodic upskilling. 3. Performance Management Implement performance appraisal systems that align employee goals with store-level revenue targets, customer satisfaction, and product expertise. Ensure objective and transparent performance reviews, enabling recognition and corrective development as needed. Support leadership in building high performing retail teams. 4. Employee Engagement & Relations Foster a familial work environment reflective of the brands traditional roots and customer first philosophy. Resolve interpersonal or team related issues with empathy and neutrality. Champion employee engagement through recognition programs, cultural events, and wellness initiatives. 5. Policy Compliance & Governance Ensure full compliance with all applicable labour regulations, jewellery trade specific mandates, and internal ethical guidelines. Periodically revise HR policies to align with evolving workforce expectations and legal standards. 6. Compensation, Payroll & Benefits Oversee timely and accurate disbursal of payroll and statutory contributions. Design role appropriate incentive programs for retail and sales staff during festival or promotional periods. Benchmark compensation with industry standards, maintaining fairness and competitiveness. 7. HR Systems, Reporting & Analytics Manage HR records and reporting through digital or legacy systems as required. Monitor HR metrics such as attrition, absenteeism, training impact, and staffing efficiency. Present strategic insights to management for data-driven HR decisions. Preferred candidate profile Masters Degree in Human Resource Management, Business Administration, or a relevant field.
Role & responsibilities Job Description 1. Accounting and Bookkeeping: Oversee general accounting operations by controlling and verifying our financial transaction. Verify, Allocate, Post and reconcile accounts payable and receivable. Produce error-free accounting reports and present their results. 2. GST Filing and Taxation: Prepare and File GST returns accurately and on time. Ensure compliance with all applicable tax laws and regulations. Assist with income tax, TDS, and Other Statutory filings. 3. Reconciliation: Perform periodic bank reconciliations and vendor account reconciliations. Reconcile monthly expenses and resolve any discrepancies. 4. Expense Management: Oversee monthly expense tracking and reporting. Prepare detailed expense reports for management review. 5. Audit Support: Collaborate with internal and external auditors during audits. Provide necessary documentation and resolve audit queries. Preferred candidate profile: Proficiency in Tally Prime and Microsoft Excel. Strong Knowledge of GST, TDS , and other Taxation aspects. Experience with account reconciliation and financial reporting. Excellent communication skills, including email drafting and professional correspondence. Positive attitude, strong work ethic, and attention to detail. Benefits: Food Provided Accommodation Provided Note: Time Should be 9.00 Am to 9.00 Pm
Role & responsibilities Job Description 1. Talent Acquisition & Workforce Planning Drive end-to-end recruitment strategies specifically tailored for skilled artisans, experienced showroom executives, gem specialists, and back-office personnel. Partner with store leadership to identify staffing needs in anticipation of festive seasons and wedding periods key retail peaks for heritage jewellery. Cultivate a robust talent pipeline, maintaining the brands standards of integrity, hospitality, and tradition. 2. Training & Development Design and facilitate training programs focused on product knowledge (e.g., antique jewellery, temple jewellery, hallmarking), customer interaction, and brand storytelling. Conduct onboarding programs that immerse new employees in the history, vision, and values of Dhamu Chettiar Nagai Maaligai. Establish a culture of continuous learning through workshops, peer learning, and periodic upskilling. 3. Performance Management Implement performance appraisal systems that align employee goals with store-level revenue targets, customer satisfaction, and product expertise. Ensure objective and transparent performance reviews, enabling recognition and corrective development as needed. Support leadership in building high performing retail teams. 4. Employee Engagement & Relations Foster a familial work environment reflective of the brands traditional roots and customer first philosophy. Resolve interpersonal or team related issues with empathy and neutrality. Champion employee engagement through recognition programs, cultural events, and wellness initiatives. 5. Policy Compliance & Governance Ensure full compliance with all applicable labour regulations, jewellery trade specific mandates, and internal ethical guidelines. Periodically revise HR policies to align with evolving workforce expectations and legal standards. 6. Compensation, Payroll & Benefits Oversee timely and accurate disbursal of payroll and statutory contributions. Design role appropriate incentive programs for retail and sales staff during festival or promotional periods. Benchmark compensation with industry standards, maintaining fairness and competitiveness. 7. HR Systems, Reporting & Analytics Manage HR records and reporting through digital or legacy systems as required. Monitor HR metrics such as attrition, absenteeism, training impact, and staffing efficiency. Present strategic insights to management for data-driven HR decisions. Preferred candidate profile Masters Degree in Human Resource Management, Business Administration, or a relevant field.
Job description Role & responsibilities Job Description Team Leadership Lead and motivate the sales executives to meet and exceed their sales commitment. Provide guidance, coaching, and training to team members on customer service, product knowledge, and sales skills. Monitor and evaluate team KPI performance, offering feedback and support to them for their performance improvement. Encourage employees to work in a happy and customer-focused environment. Sales & Customer Service Provide personalized customer service to all clients, offering expert advice on jewelry products. (e.g., diamonds, gemstones, metals). Assist customers in making purchasing decisions based on their needs and preferences. Drive sales through effective customer engagement and upselling techniques. Handle customer queries, complaints, and returns in a professional manner. Store Operations Ensure the store is visually appealing, with displays and stock presented to a high standard. Assist with stock management, including inventory counts, daily stock replenishment. Maintain a high standard of security and educate sales executives within the store to protect valuable products. Oversee daily store operations, including opening and closing procedures, cash handling, closing stock reconciliation. Oversee product displays to ensure they are appealing and well-organized. Training & Development Conduct training sessions on new products, promotions, and jewelry industry trends. Keep the team updated on company policies, procedures, and standards. Mentor and support new team members, ensuring they adapt quickly to our organization culture. Reporting & Analysis Monitor sales performance and provide reports to the branch manager and the management. Analyze customer buying patterns to identify opportunities for sales growth. Help to implement promotion all campaigns (Diamond Mela, Bangle Mela, etc.) and monitor the effectiveness. To know competitor pricing and their key activities through field visits and mystery shopping every 3 months once. Preferred candidate profile: Strong experience in retail jewellery sales with proven ability in customer relationship management and achieving sales targets. Proficiency in store operations management including inventory control and team supervision. In-depth knowledge of gold, diamond, and hallmark jewellery products , along with current market trends. Excellent leadership, communication, and interpersonal skills to manage staff and ensure high customer satisfaction. Ability to handle daily reports, MIS updates, and compliance with company policies and procedures. Benefits: Food Provided Accommodation Provided Note: Time Should be 9.00 Am to 9.00 Pm
Role & responsibilities Company Secretary Functions: Compliance and Governance: Ensuring the company adheres to all relevant laws, regulations, and corporate governance best practices. Statutory Filings: Preparing and filing necessary documents with regulatory bodies (e.g., ROC filings). Record Keeping: Maintaining statutory registers, minutes of meetings, and other company records. Board and Shareholder Meetings: Coordinating and preparing for board and committee meetings, including drafting agendas and minutes. Liaison: Interacting with external regulators, lawyers, and auditors. Advisory: Providing advice to the board and senior management on governance matters. Accounts Manager Functions: Financial Accounting: Managing the company's day-to-day accounting, including maintaining ledgers, preparing financial statements, and performing reconciliations. Taxation: Ensuring timely and accurate preparation and filing of tax returns (GST, income tax, etc.). Budgeting and Forecasting: Assisting in the preparation of budgets and financial forecasts. Financial Reporting: Preparing financial reports and statements for management and other stakeholders. Cash Management: Monitoring cash flow, accounts payable, and accounts receivable. In essence, this role requires a combination of strong legal and financial expertise to manage the company's legal obligations and financial health.
Role & responsibilities Job Description Daily Market Rate Updates: Update the daily market rates of gold, silver, and diamonds in the designated Google Sheet. Compare the current day's rates with the previous day's closing values and highlight significant changes for management review. The closing stock quantity details from the previous day must be accurately carried forward and recorded as the opening balance for the following day. Branch Voucher Management: Verify and ensure timely entry of daily vouchers from all designated branches on a daily basis. Cross-check the accuracy and completeness of each entry to maintain financial consistency across locations on a daily basis. Support to Sales Operations: Provide operational assistance to sales support functions, including Billing, GSS (Gold Saving Scheme), and Cash Counter, during their absence or peak hours. Purchase Bill Accounting: Record and account for all purchase invoices accurately in the Tally ERP system on a daily basis. Coordinate with the purchase team to collect the invoices and ensure the same in Tally ERP Software. Goldsmith & Hallmark Movement Tracking: Monitor and maintain a log of goldsmith issues and receipts. Track hallmarking movements with clear documentation for inward and outward transactions. Vendor Bill Management: Ensure timely accounting of all vendor invoices in the Tally ERP software. Follow up with respective departments or vendors in case of discrepancies or missing documentation. Statutory Compliances : Generate GST-compliant E-Invoices as and when required, in accordance with statutory guidelines. Ensure all invoices are uploaded correctly on the GST portal without delay. Ensure accurate calculation of TDS eligibility for all suppliers, vendors, and service providers in compliance with statutory requirements. Perform calculation and reconciliation of GSTR-2A and GSTR-2B on or before the 15th of every month, ensuring alignment with input tax credit claims. Ensure timely preparation and filing of GSTR-1B calculations on or before the 5th of every month, with complete and accurate sales data. Payment Gateway Reconciliation: Perform daily reconciliation of payment gateway transactions with recorded sales and bank credits. Resolve any mismatches or pending settlements in coordination with the concerned teams. Monthly Review Presentation: Prepare data-driven PowerPoint presentations for monthly review meetings. Ensure accuracy and presentation of figures, trends, and actionable insights. Branch Data Validation for Reviews: Validate and cross-verify data submitted by all branches for review meetings. Ensure consistency in data reporting format, accuracy, and alignment with central records. Invoice Tracking: Monitor and maintain a register for all issued invoices on a daily basis. Highlight and escalate any inconsistencies or delays to the reporting authority. Day-End Closure: Ensure proper day-end closure in all three instances of Tally software used across branches. Validate that no discrepancies or unrecorded entries remain pending before daily system shutdown. Stock Audit: Ensure the monthly stock audit is conducted in coordination with the internal audit team, following the defined audit schedule and procedures Cost Efficiency & Internal Control Systems: Regularly provide feedback to management on opportunities to streamline routine processes and identify potential areas for cost reduction Preferred candidate profile: Proficiency in Tally Prime and Microsoft Excel. Strong Knowledge of GST, TDS , and other Taxation aspects. Experience with account reconciliation and financial reporting. Excellent communication skills, including email drafting and professional correspondence. Positive attitude, strong work ethic, and attention to detail. Benefits: Food Provided Accommodation Provided Note: Time Should be 9.00 Am to 9.00 Pm