Store Manager

Job Description

Role & responsibilities Operational Management Oversee the day-to-day operations of the branch and ensure smooth Functioning. Opening the strong room by sharp 9.05 A.M. Manage inventory, stock levels, download the stock report and ensure proper display of jewelry. Update the staff attendance report in DC Core WhatsApp team. Reserve the minimum cash and ensure the excess cash to be deposited to the respective branch current account. Customer Service Maintain high standards of customer service and satisfaction. Handle customer bargaining queries, complaints, and resolve issues promptly. Train and motivate staff to deliver excellent customer service. Sales and Marketing Drive Sales and Marketing initiatives to achieve targets and maximize revenue. Plan and execute promotional activities and events, Mela to drive sales. Propose innovative idea to increase market share. Maintain Outstanding store condition and visual merchandising standards. Build and maintain strong relationships with existing customers through regular communication, feedback collection and personalized interactions. Gather and analyze customer feedback to identify areas for improvement and opportunities to enhance the customer delighted experience. Plan and execute retention campaigns aimed at reducing churn, increasing customer satisfaction, and maximizing customer lifetime value. Prepare marketing calendar for the month and type of activity based on the branch catchment area. Utilize market research and data analysis to identify potential customer segments and opportunities for increasing branch revenue growth. Generate leads through targeted campaigns, outreach efforts, and networking activities to increase New Customer Acquisition. Oversee the branch's social media presence across platforms such as Google Reviews, Facebook, and Instagram to increase the branch and brand visibility. Team Management Lead and manage a team of sales associates, administrative staff, and support personnel. Provide guidance, training, and motivation to ensure high performance and productivity levels. Recruit, train and supervise branch staff. Review sales executive performance providing specific feedback on their performance. Highlight notable achievements and contributions on the previous day made by each sales executive. Identify and commend each sales executive strengths and their positive attributes. Address the areas where sales executive can improve. Provide guidance and support to improve their area. Financial Management Manage the branch budget effectively, controlling expenses while maximizing profitability. Monitor branch expenses and budgets. Analyze financial reports and take corrective actions as needed. Safety and Security Ensure compliance with all relevant regulations and company policies regarding safety, security, and legal requirements. Implement security measures to safeguard assets and prevent theft or loss. Maintain a safe and secure environment for staff and customers. Implement security measures to prevent theft and ensure the safety of assets. Preferred candidate profile Minimum Experience : 5 years in retail store operations , with 2+ years in a leadership role . Maximum Experience : 1215 years , ideally in a multi-brand jewelry retail chain or premium luxury retail . Should have handled sales targets , inventory , and staff supervision . Strong advantage if experienced in managing promotions/melas , customer retention programs , and POS/ERP systems .