11 Customer-Centric Mindset Jobs

Roles and Responsibilities Position: - Executive-Client Relation Management (CRM). Good Command in telephonic Communication with Fluent English and any south language , customer service and marketing experience. To look after whole gamut of CRM function, He will be responsible for post sales activities like all kinds of documentation of customer like KYC, bank documents, developing harmonious relation with customers, Candidate should possess excellent verbal and written communication skills. Regular follow-up for the payment with the customers as well as with the bank. Pleasing personality and should be able to work with a Team in good terms. The ideal candidate should be ready to accept challenges and possess excellent interpersonal skills and ability to multi-task. Desired Candidate Profile Job Benefits & Perks

Job Title : General Manager - Sales Company : Heritage Tata Motors Location : Thane Industry : Automobile Dealership (Passenger Vehicles) Experience : 10 - 15 years (Minimum 3 years in a leadership role at a car dealership) Job Summary We are seeking a dynamic and result-oriented General Manager - Sales to lead the sales operations at our Thane dealership. The ideal candidate will be responsible for driving business growth, leading the sales team, ensuring customer satisfaction, and achieving dealership targets. Key Responsibilities Lead and manage the overall sales function (retail, corporate, fleet) for the Thane dealership. Develop and implement strategic plans to achieve monthly and annual sales targets. Monitor team performance and ensure timely training, motivation, and guidance. Build strong customer relationships and oversee high standards of customer experience. Coordinate with Tata Motors for offers, schemes, reporting, and compliance. Ensure timely MIS reporting, stock management, and adherence to all sales processes. Liaise with marketing for local campaigns and brand visibility in the region. Handle team hiring, performance reviews, and discipline as per HR policies. Conduct regular competitor analysis and market intelligence. Key Skills & Qualifications Graduate / MBA preferred Proven leadership in automobile sales, preferably Tata Motors Strong team management, communication, and negotiation skills Data-driven approach with experience in CRM, DMS, and sales dashboards Customer-centric mindset with a focus on satisfaction and retention Ability to work under pressure and drive results in a competitive market Reporting To : Director Heritage Motors Salary : As per industry standards (based on experience and performance) Contact : Hamid (HR) 8655407430 Email: grouphr@heritagemotors.in

We are looking for a dynamic and presentable professional with excellent communication skills and working knowledge of Business Business Applications (BBAs) and CRM platforms. The ideal candidate will be responsible for driving CRM strategy development and implementation, fostering cross-functional collaboration, and enhancing overall customer experience and engagement. Key Responsibilities: 1. CRM Strategy Development & Execution Design, implement, and manage CRM strategies to improve customer acquisition, retention, and satisfaction. Leverage data-driven insights to personalize customer journeys and optimize engagement campaigns. Monitor CRM performance metrics and implement corrective measures where required. 2. Cross-Functional Collaboration Liaise with sales, marketing, operations, and IT teams to ensure seamless CRM integration and alignment. Act as a key point of contact between business units to support end-to-end customer experience initiatives. Coordinate with internal stakeholders to ensure strategy execution aligns with organizational goals. 3. Customer Relationship Management Build and maintain strong relationships with key clients and stakeholders. Analyze customer feedback, behavior, and trends to improve service and experience strategies. Identify opportunities for upselling, cross-selling, and improving customer lifetime value (CLV). 4. Business Business Applications (BBA) Utilize BBA tools for business analysis, performance monitoring, and decision support. Maintain a working knowledge of key BBA platforms and apply them to improve business outcomes. Support BBA configuration and reporting to enhance strategic planning and operational efficiency. Qualifications & Skills: Bachelor's degree in Business Administration, Marketing, or a related field (BBA preferred); MBA is a plus. 3 - 7 years of relevant experience in CRM, customer engagement, or strategic planning roles. Excellent verbal and written communication skills; confident and presentable in client-facing situations. Hands-on experience with CRM tools such as Salesforce, Zoho, HubSpot, or similar. Working knowledge of BBA platforms and reporting tools (e.g., Power BI, Tableau, ERP dashboards). Strong analytical, problem-solving, and project management capabilities. Ability to manage multiple stakeholders and drive cross-departmental initiatives. Preferred Attributes: Strategic mindset with customer-first orientation. Ability to translate business needs into actionable CRM strategies. Experience working in a fast-paced, collaborative environment.

Job Overview: We are seeking a dedicated and customer-focused Customer Relationship Officer (CRO) to join our team in the watch industry. The CRO will play a pivotal role in maintaining strong relationships with customers, ensuring their satisfaction with our products, and delivering exceptional service. This individual will be responsible for engaging with customers to understand their needs, addressing inquiries, and providing expertise on our wide range of watches, from luxury timepieces to everyday wear. Key Responsibilities: Customer Support : Act as the primary point of contact for customers, providing assistance via phone, email, in-person, and online chat. Address inquiries related to watch features, warranty, repairs, and product availability. Product Expertise : Offer expert guidance on watch types (luxury, mechanical, quartz, smartwatches, etc.), features, and maintenance. Help customers choose the right product based on their style and requirements. Relationship Building : Develop and nurture long-term relationships with customers, ensuring repeat business through personalized service and follow-up. Sales Support : Assist customers in making informed purchasing decisions. Upsell and cross-sell accessories such as straps, cases, and other related products to increase revenue. After-Sales Service : Coordinate and manage post-purchase services such as repairs, exchanges, and warranty claims. Ensure that customers are satisfied with the quality of their purchase. Customer Engagement : Engage with customers through social media platforms, ensuring timely responses to inquiries and addressing any concerns. Maintain positive brand representation across various channels. Feedback Collection : Gather customer feedback on products, services, and experiences to improve the overall customer journey. Problem Resolution : Address and resolve any customer complaints or issues related to products, services, or delivery with a focus on customer satisfaction and retention. Monitor Trends : Stay up-to-date on market trends in the watch industry, competitor products, and customer preferences to provide valuable insights to management. Qualifications and Skills: Education : Bachelor's degree in Business, Marketing, or related fields (preferred). Experience : Previous experience in customer service, sales, or a customer relationship management role, preferably within the retail or luxury goods industry. Product Knowledge : Strong understanding of different types of watches (mechanical, automatic, quartz, smartwatches) and watch brands (luxury or mainstream). Excellent Communication : Exceptional verbal and written communication skills to engage with customers effectively. Problem-Solving Skills : Strong ability to handle difficult situations and resolve customer complaints efficiently. Attention to Detail : Ability to provide precise information regarding watch features, maintenance, and repairs. Sales Skills : Experience in upselling and cross-selling products, with a keen ability to understand and anticipate customer needs. Technological Proficiency : Comfortable using CRM software and digital tools to manage customer interactions and track sales. Familiarity with social media platforms for customer engagement is a plus. Customer-Oriented Attitude : A passion for delivering excellent customer service and building lasting customer relationships. Multilingual (Optional) : Ability to speak additional languages is an advantage, particularly for international customers. Preferred Experience: Previous experience in the watch or luxury goods industry is a plus. Knowledge of watch servicing and repair processes is beneficial.

Key Responsibilities: Customer Training and Support: Train customers over the phone and through face-to-face sessions. Troubleshoot and provide timely solutions to customer issues. Ensure customer satisfaction by effectively addressing their needs. Provide accurate, valid, and complete information using appropriate methods and tools. Team Management: Lead and motivate the customer growth team. Conduct team meetings and monthly one-on-ones with each CG team member. Monitor and set targets for team performance and service quality. Customer Relationship and Service: Handle customer complaints and provide solutions within set timeframes. Follow up with customers to ensure their issues are resolved. Keep thorough records of customer interactions, inquiries, and concerns. Provide timely feedback to the company on service issues, bugs, or customer concerns. Collaboration and Analysis: Work closely with customer growth teams across different regions (geos) to address and solve problems collaboratively. Analyze churn and usage data to understand customer behavior and develop strategies for retention and growth. Continuous Improvement: Contribute to the development of best practices and service improvements for customers. Identify trends and insights to improve customer satisfaction and team performance. Requirements: Experience & Leadership: 2+ years of experience leading customer growth teams, ideally in technology or FMCG sectors. Proven track record of leading teams, including experience in performance management and coaching. Skills & Attributes: Combine technical know-how with empathy, patience, and strong communication skills. Experience in supporting customers using internet or mobile-based products. Strong leadership, communication, and coaching abilities. Ability to multitask, prioritize, and manage time effectively. Self-motivated with a positive attitude toward change and improvement. Customer-Centric Mindset: Deep understanding of and interest in internet, social media, and mobile platforms. Ability to adapt and respond to different customer personalities and situations. Familiarity with customer support tools and structured working methods based on KPIs. Adaptability & Growth: Open and eager to learn, with a strong drive for continuous improvement. Confidence in handling difficult conversations and managing performance. Additional Traits: Customer-centric, with the ability to align with the needs and expectations of different stakeholders. Ability to inspire and lead the team toward achieving customer satisfaction and business growth goals.

Dear Candidate, JOB DESCRIPTION Electric vehicle may require. Job Profile: Customer Relationship Executive Role Overview: As a Customer Relationship Executive (CRE) in the automobile industry, you will serve as the primary point of contact between the dealership/service center and customers. Your role will involve building strong relationships with customers, addressing their inquiries and concerns, and ensuring their satisfaction with the products and services offered by the dealership. Responsibilities: 1. Customer Interaction: Greet customers warmly and assist them with inquiries, test drives, and vehicle selection. Provide information about the features, specifications, and pricing of vehicles. Address customer concerns and resolve complaints in a timely and professional manner. 2. Service Coordination: Schedule service appointments for customers and coordinate with the service department to ensure timely completion of repairs and maintenance. Communicate service recommendations, estimates, and updates to customers in a clear and courteous manner. Follow up with customers after service visits to ensure satisfaction and address any additional concerns. 3. Customer Feedback and Surveys: Collect feedback from customers regarding their experiences with the dealership/service center. Conduct customer satisfaction surveys to identify areas for improvement and measure customer satisfaction levels. Analyze survey results and collaborate with management to implement changes and enhancements based on customer feedback. 4. Relationship Building: Build and maintain strong relationships with customers to foster loyalty and repeat business. Keep detailed records of customer interactions and preferences to personalize future interactions and offerings. Proactively reach out to customers on special occasions such as birthdays and vehicle anniversaries to strengthen relationships. 5. Product Knowledge and Training: Stay updated on the latest vehicle models, features, and technologies to provide accurate information to customers. Participate in training sessions and workshops to enhance product knowledge, sales skills, and customer service techniques. Requirements: • Bachelor's degree or masters degree in Business Administration, Marketing, or a related field (preferred). • Proven experience in customer service, sales, or a related role, preferably in the automobile industry. • Pleasant personality with a customer-centric mindset. • Excellent communication and interpersonal skills. • Strong problem-solving abilities and customer-focused mindset. • Organizational and time-management skills to handle multiple customer interactions. • Ability to multitask and prioritize tasks in a fast-paced environment. • Proficiency in MS Office applications and CRM (Customer Relationship Management) software. • Enthusiasm for automobiles and willingness to learn about new products and technologies.

Monitor and evaluate agent calls to ensure service quality, compliance, and customer satisfaction. Listen to calls for deep insights, identify gaps, provide feedback, and support performance improvement. Required Candidate profile Graduate with 1–6 years of QA experience in BPO, strong analytical and communication skills, familiar with QA tools and CRMs, and capable of giving clear feedback and working with operations teams.

Job Overview: We are seeking a dedicated and customer-focused Customer Relationship Officer (CRO) to join our team in Helios Luxury store at Hyderabad International Airport . The CRO will play a pivotal role in maintaining strong relationships with customers, ensuring their satisfaction with our products, and delivering exceptional service. This individual will be responsible for engaging with customers to understand their needs, addressing inquiries, and providing expertise on our wide range of watches, from luxury timepieces to everyday wear. Key Responsibilities: Customer Support : Act as the primary point of contact for customers, providing assistance via phone, email, in-person, and online chat. Address inquiries related to watch features, warranty, repairs, and product availability. Product Expertise : Offer expert guidance on watch types (luxury, mechanical, quartz, smartwatches, etc.), features, and maintenance. Help customers choose the right product based on their style and requirements. Relationship Building : Develop and nurture long-term relationships with customers, ensuring repeat business through personalized service and follow-up. Sales Support : Assist customers in making informed purchasing decisions. Upsell and cross-sell accessories such as straps, cases, and other related products to increase revenue. After-Sales Service : Coordinate and manage post-purchase services such as repairs, exchanges, and warranty claims. Ensure that customers are satisfied with the quality of their purchase. Customer Engagement : Engage with customers through social media platforms, ensuring timely responses to inquiries and addressing any concerns. Maintain positive brand representation across various channels. Feedback Collection : Gather customer feedback on products, services, and experiences to improve the overall customer journey. Problem Resolution : Address and resolve any customer complaints or issues related to products, services, or delivery with a focus on customer satisfaction and retention. Monitor Trends : Stay up-to-date on market trends in the watch industry, competitor products, and customer preferences to provide valuable insights to management. Qualifications and Skills: Education : Bachelor's degree in Business, Marketing, or related fields (preferred). Experience : Previous experience in customer service, sales, or a customer relationship management role, preferably within the retail or luxury goods industry. Product Knowledge : Strong understanding of different types of watches (mechanical, automatic, quartz, smartwatches) and watch brands (luxury or mainstream). Excellent Communication : Exceptional verbal and written communication skills to engage with customers effectively. Problem-Solving Skills : Strong ability to handle difficult situations and resolve customer complaints efficiently. Attention to Detail : Ability to provide precise information regarding watch features, maintenance, and repairs. Sales Skills : Experience in upselling and cross-selling products, with a keen ability to understand and anticipate customer needs. Technological Proficiency : Comfortable using CRM software and digital tools to manage customer interactions and track sales. Familiarity with social media platforms for customer engagement is a plus. Customer-Oriented Attitude : A passion for delivering excellent customer service and building lasting customer relationships. Multilingual (Optional) : Ability to speak additional languages is an advantage, particularly for international customers. Preferred Experience: Previous experience in the watch or luxury goods industry is a plus. Knowledge of watch servicing and repair processes is beneficial.

Job Overview: We are seeking a dedicated and customer-focused Customer Relationship Officer (CRO) to join our team in the watch industry. The CRO will play a pivotal role in maintaining strong relationships with customers, ensuring their satisfaction with our products, and delivering exceptional service. This individual will be responsible for engaging with customers to understand their needs, addressing inquiries, and providing expertise on our wide range of watches, from luxury timepieces to everyday wear. Key Responsibilities: Customer Support : Act as the primary point of contact for customers, providing assistance via phone, email, in-person, and online chat. Address inquiries related to watch features, warranty, repairs, and product availability. Product Expertise : Offer expert guidance on watch types (luxury, mechanical, quartz, smartwatches, etc.), features, and maintenance. Help customers choose the right product based on their style and requirements. Relationship Building : Develop and nurture long-term relationships with customers, ensuring repeat business through personalized service and follow-up. Sales Support : Assist customers in making informed purchasing decisions. Upsell and cross-sell accessories such as straps, cases, and other related products to increase revenue. After-Sales Service : Coordinate and manage post-purchase services such as repairs, exchanges, and warranty claims. Ensure that customers are satisfied with the quality of their purchase. Customer Engagement : Engage with customers through social media platforms, ensuring timely responses to inquiries and addressing any concerns. Maintain positive brand representation across various channels. Feedback Collection : Gather customer feedback on products, services, and experiences to improve the overall customer journey. Problem Resolution : Address and resolve any customer complaints or issues related to products, services, or delivery with a focus on customer satisfaction and retention. Monitor Trends : Stay up-to-date on market trends in the watch industry, competitor products, and customer preferences to provide valuable insights to management. Qualifications and Skills: Education : Bachelor's degree in Business, Marketing, or related fields (preferred). Experience : Previous experience in customer service, sales, or a customer relationship management role, preferably within the retail or luxury goods industry. Product Knowledge : Strong understanding of different types of watches (mechanical, automatic, quartz, smartwatches) and watch brands (luxury or mainstream). Excellent Communication : Exceptional verbal and written communication skills to engage with customers effectively. Problem-Solving Skills : Strong ability to handle difficult situations and resolve customer complaints efficiently. Attention to Detail : Ability to provide precise information regarding watch features, maintenance, and repairs. Sales Skills : Experience in upselling and cross-selling products, with a keen ability to understand and anticipate customer needs. Technological Proficiency : Comfortable using CRM software and digital tools to manage customer interactions and track sales. Familiarity with social media platforms for customer engagement is a plus. Customer-Oriented Attitude : A passion for delivering excellent customer service and building lasting customer relationships. Multilingual (Optional) : Ability to speak additional languages is an advantage, particularly for international customers. Preferred Experience: Previous experience in the watch or luxury goods industry is a plus. Knowledge of watch servicing and repair processes is beneficial.

The Lead – Sales Operations and Fulfilment coordinates between sales and production teams to ensure timely, accurate order delivery by managing all technical, financial, and operational aspects.

Role & responsibilities Operational Management Oversee the day-to-day operations of the branch and ensure smooth Functioning. Opening the strong room by sharp 9.05 A.M. Manage inventory, stock levels, download the stock report and ensure proper display of jewelry. Update the staff attendance report in DC Core WhatsApp team. Reserve the minimum cash and ensure the excess cash to be deposited to the respective branch current account. Customer Service Maintain high standards of customer service and satisfaction. Handle customer bargaining queries, complaints, and resolve issues promptly. Train and motivate staff to deliver excellent customer service. Sales and Marketing Drive Sales and Marketing initiatives to achieve targets and maximize revenue. Plan and execute promotional activities and events, Mela to drive sales. Propose innovative idea to increase market share. Maintain Outstanding store condition and visual merchandising standards. Build and maintain strong relationships with existing customers through regular communication, feedback collection and personalized interactions. Gather and analyze customer feedback to identify areas for improvement and opportunities to enhance the customer delighted experience. Plan and execute retention campaigns aimed at reducing churn, increasing customer satisfaction, and maximizing customer lifetime value. Prepare marketing calendar for the month and type of activity based on the branch catchment area. Utilize market research and data analysis to identify potential customer segments and opportunities for increasing branch revenue growth. Generate leads through targeted campaigns, outreach efforts, and networking activities to increase New Customer Acquisition. Oversee the branch's social media presence across platforms such as Google Reviews, Facebook, and Instagram to increase the branch and brand visibility. Team Management Lead and manage a team of sales associates, administrative staff, and support personnel. Provide guidance, training, and motivation to ensure high performance and productivity levels. Recruit, train and supervise branch staff. Review sales executive performance providing specific feedback on their performance. Highlight notable achievements and contributions on the previous day made by each sales executive. Identify and commend each sales executive strengths and their positive attributes. Address the areas where sales executive can improve. Provide guidance and support to improve their area. Financial Management Manage the branch budget effectively, controlling expenses while maximizing profitability. Monitor branch expenses and budgets. Analyze financial reports and take corrective actions as needed. Safety and Security Ensure compliance with all relevant regulations and company policies regarding safety, security, and legal requirements. Implement security measures to safeguard assets and prevent theft or loss. Maintain a safe and secure environment for staff and customers. Implement security measures to prevent theft and ensure the safety of assets. Preferred candidate profile Minimum Experience : 5 years in retail store operations , with 2+ years in a leadership role . Maximum Experience : 1215 years , ideally in a multi-brand jewelry retail chain or premium luxury retail . Should have handled sales targets , inventory , and staff supervision . Strong advantage if experienced in managing promotions/melas , customer retention programs , and POS/ERP systems .