5 Customer-Centric Mindset Jobs

The Lead – Sales Operations and Fulfilment coordinates between sales and production teams to ensure timely, accurate order delivery by managing all technical, financial, and operational aspects.

Role & responsibilities Operational Management Oversee the day-to-day operations of the branch and ensure smooth Functioning. Opening the strong room by sharp 9.05 A.M. Manage inventory, stock levels, download the stock report and ensure proper display of jewelry. Update the staff attendance report in DC Core WhatsApp team. Reserve the minimum cash and ensure the excess cash to be deposited to the respective branch current account. Customer Service Maintain high standards of customer service and satisfaction. Handle customer bargaining queries, complaints, and resolve issues promptly. Train and motivate staff to deliver excellent customer service. Sales and Marketing Drive Sales and Marketing initiatives to achieve targets and maximize revenue. Plan and execute promotional activities and events, Mela to drive sales. Propose innovative idea to increase market share. Maintain Outstanding store condition and visual merchandising standards. Build and maintain strong relationships with existing customers through regular communication, feedback collection and personalized interactions. Gather and analyze customer feedback to identify areas for improvement and opportunities to enhance the customer delighted experience. Plan and execute retention campaigns aimed at reducing churn, increasing customer satisfaction, and maximizing customer lifetime value. Prepare marketing calendar for the month and type of activity based on the branch catchment area. Utilize market research and data analysis to identify potential customer segments and opportunities for increasing branch revenue growth. Generate leads through targeted campaigns, outreach efforts, and networking activities to increase New Customer Acquisition. Oversee the branch's social media presence across platforms such as Google Reviews, Facebook, and Instagram to increase the branch and brand visibility. Team Management Lead and manage a team of sales associates, administrative staff, and support personnel. Provide guidance, training, and motivation to ensure high performance and productivity levels. Recruit, train and supervise branch staff. Review sales executive performance providing specific feedback on their performance. Highlight notable achievements and contributions on the previous day made by each sales executive. Identify and commend each sales executive strengths and their positive attributes. Address the areas where sales executive can improve. Provide guidance and support to improve their area. Financial Management Manage the branch budget effectively, controlling expenses while maximizing profitability. Monitor branch expenses and budgets. Analyze financial reports and take corrective actions as needed. Safety and Security Ensure compliance with all relevant regulations and company policies regarding safety, security, and legal requirements. Implement security measures to safeguard assets and prevent theft or loss. Maintain a safe and secure environment for staff and customers. Implement security measures to prevent theft and ensure the safety of assets. Preferred candidate profile Minimum Experience : 5 years in retail store operations , with 2+ years in a leadership role . Maximum Experience : 1215 years , ideally in a multi-brand jewelry retail chain or premium luxury retail . Should have handled sales targets , inventory , and staff supervision . Strong advantage if experienced in managing promotions/melas , customer retention programs , and POS/ERP systems .

Roles & Responsibilities: Own the liabilities for the branch and direct all operational aspects including distribution operations, customer service, administration and sales. Responsible for working towards achieving sustainable profitability for Liabilities sales of the branch. Custodian of people, processes and documents for the branch; expected to manage the liabilities for the branch and work towards achieving sustainable profitability. Manage a team of Relationship Manager-Branch Banking, Branch Operation & Service Manager and Branch Relationship Manager to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking services. Assess and monitor portfolio quality and loan limits, Conduct field audits and customer verifications. Achieve productivity, efficiency, financial (budget and cash flow), customer service targets and ensure statutory compliance for the branch. Assess local market conditions and identify current and prospective sales opportunities. Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. Adhere to high ethical standards and comply with all regulations/applicable laws. Cultivate relationships with individual and corporate customers. Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branchs personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Spearhead manpower planning, recruitment and training processes for all employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branchs personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Managerial & Leadership Responsibilities: Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance, and integrity. Create environment for team to focus on automation and digital enablement to fulfil customers needs holistically. Attract & retain best-in class talent to meet Bank's rapid growth targets. Education Qualification: Graduation: BA / BCom / BSc / BBA / BCA / BE / BTech or any other graduate. Experience: 5 to 10 years of relevant experience in Rural Branch Banking or allied Business. Branches: Hansi, Gohana, Jhajjar, Charkhi Dadri, Jagraon, Gharaunda

Responsible for the planning, development, and implementation of marketing strategies for the Company Brand positioning, Product classification, Customer segmentation, and Pricing strategies Develop and implement processes to capture market information and change customer preferences Initiate market research studies to understand consumer behavior and determine customer personas Analyse and highlight key trends of the industry and their impact on the growth strategy of the Company Coordinate at the strategic and tactical levels within and outside the company to drive this growth strategy Identify opportunities to reach new market segments and expand market share Design and develop Brand campaigns to target the identified customer segment Ensure timely, effective implementation of marketing initiatives for launching new products Drive digital marketing to promote the e-commerce platform Coordination with the Sales Team to achieve the targeted numbers. Responsible for Market Intelligence Business Plan Development Trade Scheme Structure Drive Sales Performance as per the Business Plan.

Key Responsibilities: Customer Journey Mapping: Analyze and map the customer journey to identify pain points and improve touchpoints. Process Improvement: Develop strategies to enhance customer interactions across all channels (calls, emails, chat, etc.). Feedback Management: Collect, analyze, and act on customer feedback to improve satisfaction and retention. Escalation Handling: Oversee complex customer issues and provide solutions to ensure resolution. Performance Tracking: Monitor key metrics like CSAT, NPS, and resolution time to identify improvement areas. Collaboration: Work with sales, marketing, and product teams to align customer experience goals. Training & Development: Conduct regular training sessions to upskill teams on customer interaction best practices. Key Skills & Qualifications: Proven experience as a Customer Experience Manager , Customer Support Manager , or similar role. Strong understanding of customer journey mapping and service design principles . Excellent communication, problem-solving, and conflict resolution skills. Proficient in CRM tools like Zendesk , Freshdesk , or similar platforms. Analytical mindset with experience in data-driven decision-making. Ability to manage teams and lead cross-functional collaboration. Preferred Qualifications: Experience in the stock market , financial services , or SaaS industry . Familiarity with customer engagement platforms and feedback tools. Success Metrics: Improvement in CSAT (Customer Satisfaction Score). Reduction in average resolution time . Increase in customer retention and renewals .