25 Customer-Centric Mindset Jobs

Introduction The Onboarding Specialist is a key member of the HR Operations team, responsible for delivering a seamless and engaging onboarding experience for new hires. This role ensures that employees feel welcomed, informed, and supported as they begin their journey with our organization. Your Role And Responsibilities Onboarding Specialist is responsible for ensuring a seamless, engaging, and efficient transition of new hires into the organization. This role bridges HR, IT, hiring managers, and new employees to deliver a smooth onboarding experience from offer acceptance to full integration into the company culture. Key Responsibilities Pre-Onboarding Coordination Send welcome emails and...

About Pickyourtrail Pickyourtrail is the Indian millennial's most loved leisure travel brand. Our mission is to make a positive impact on people by delivering meaningful & memorable experiences through travel. We take pride in having built India's biggest b2c product company in travel which is also a Do-It-Yourself vacation builder platform. Over 100,000 travellers from 14 countries have picked their trail with us and have rated us exceptional across TrustPilot, Facebook and Google. In fact, Google in its travel survey had cited Pickyourtrail's model of combination of expert-led advice and tech platform as the desired solution for the vacation industry. With an NPS score of 60+, We continue ...

: JD Product Owner Job Title: Product Owner Location: Remote (Preferably full EST overlap: 6:30 PM - 3:30 AM IST) Experience Level: 5+ Years Job type: Contract 6 months with extension We are looking for an experienced Product Owner with a strong background in Agile and SAFe (Scaled Agile Framework) methodologies to join our dynamic team. As a Product Owner, you will work closely with stakeholders, development teams, and Scrum Masters to ensure our product vision is translated into a successful product roadmap and deliverables. This role requires full EST overlap, ensuring seamless collaboration with our global team. Key Responsibilities: Act as the primary liaison between stakeholders and de...

Handle inbound/outbound calls & emails to engage leads Counsel prospects on courses aligned with career goals Convert leads into enrolments and meet sales targets Update and manage lead data in CRM Collaborate with teams to enhance user experience

Roles & Responsibilities: Own the liabilities for the branch and direct all operational aspects including distribution operations, customer service, administration and sales. Responsible for working towards achieving sustainable profitability for Liabilities sales of the branch. Custodian of people, processes and documents for the branch; expected to manage the liabilities for the branch and work towards achieving sustainable profitability. Manage a team of Relationship Manager-Branch Banking, Branch Operation & Service Manager and Branch Relationship Manager to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking s...

Roles & Responsibilities: Own the liabilities for the branch and direct all operational aspects including distribution operations, customer service, administration and sales. Responsible for working towards achieving sustainable profitability for Liabilities sales of the branch. Custodian of people, processes and documents for the branch; expected to manage the liabilities for the branch and work towards achieving sustainable profitability. Manage a team of Relationship Manager-Branch Banking, Branch Operation & Service Manager and Branch Relationship Manager to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking s...

Roles & Responsibilities: Own the liabilities for the branch and direct all operational aspects including distribution operations, customer service, administration and sales. Responsible for working towards achieving sustainable profitability for Liabilities sales of the branch. Custodian of people, processes and documents for the branch; expected to manage the liabilities for the branch and work towards achieving sustainable profitability. Manage a team of Relationship Manager-Branch Banking, Branch Operation & Service Manager and Branch Relationship Manager to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking s...

Handle inbound/outbound calls & emails to engage leads Counsel prospects on courses aligned with career goals Convert leads into enrolments and meet sales targets Update and manage lead data in CRM Collaborate with teams to enhance user experience

We are seeking a proactive Telesales Representative to serve as the first point of contact for customer inquiries and service requests. This role is ideal for a highly communicative individual who can resolve issues with professionalism and a customer-centric mindset, ensuring all interactions are meticulously documented. Roles and Responsibilities Serve as the primary point of contact for customer inquiries and service requests via phone. Resolve issues with accuracy, empathy, and professionalism. Maintain thorough documentation of all interactions in line with bank protocols. Collaborate with team members to continuously improve service quality. Skills Required Graduation in any stream is ...

We are seeking a proactive Telesales Representative to serve as the first point of contact for customer inquiries and service requests. This role is ideal for a highly communicative individual who can resolve issues with professionalism and a customer-centric mindset, ensuring all interactions are meticulously documented. Roles and Responsibilities Serve as the primary point of contact for customer inquiries and service requests via phone. Resolve issues with accuracy, empathy, and professionalism. Maintain thorough documentation of all interactions in line with bank protocols. Collaborate with team members to continuously improve service quality. Skills Required Graduation in any stream is ...

We are seeking a proactive Telesales Representative to serve as the first point of contact for customer inquiries and service requests. This role is ideal for a highly communicative individual who can resolve issues with professionalism and a customer-centric mindset, ensuring all interactions are meticulously documented. Roles and Responsibilities Serve as the primary point of contact for customer inquiries and service requests via phone. Resolve issues with accuracy, empathy, and professionalism. Maintain thorough documentation of all interactions in line with bank protocols. Collaborate with team members to continuously improve service quality. Skills Required Graduation in any stream is ...

We are seeking a proactive Telesales Representative to serve as the first point of contact for customer inquiries and service requests. This role is ideal for a highly communicative individual who can resolve issues with professionalism and a customer-centric mindset, ensuring all interactions are meticulously documented. Roles and Responsibilities Serve as the primary point of contact for customer inquiries and service requests via phone. Resolve issues with accuracy, empathy, and professionalism. Maintain thorough documentation of all interactions in line with bank protocols. Collaborate with team members to continuously improve service quality. Skills Required Graduation in any stream is ...

About the job: - About Client: This opening is for a top-tier BEVERAGE MANUFRACTING company with a pan-India presence. - A Key Accounts Manager (KAM) is a professional responsible for managing and nurturing the most important and strategic relationships with a company's key clients or customers. - These accounts are typically high-value clients that generate a significant portion of the business's revenue or are critical to the company's long-term success. Key Responsibilities Of a Key Accounts Manager: - Client Relationship Management: The KAM works closely with key clients to ensure their needs are met and maintain long-term, mutually beneficial relationships. - They often serve as the pri...

Roles and Responsibilities Position: - Executive-Client Relation Management (CRM). Good Command in telephonic Communication with Fluent English and any south language , customer service and marketing experience. To look after whole gamut of CRM function, He will be responsible for post sales activities like all kinds of documentation of customer like KYC, bank documents, developing harmonious relation with customers, Candidate should possess excellent verbal and written communication skills. Regular follow-up for the payment with the customers as well as with the bank. Pleasing personality and should be able to work with a Team in good terms. The ideal candidate should be ready to accept cha...

Job Title : General Manager - Sales Company : Heritage Tata Motors Location : Thane Industry : Automobile Dealership (Passenger Vehicles) Experience : 10 - 15 years (Minimum 3 years in a leadership role at a car dealership) Job Summary We are seeking a dynamic and result-oriented General Manager - Sales to lead the sales operations at our Thane dealership. The ideal candidate will be responsible for driving business growth, leading the sales team, ensuring customer satisfaction, and achieving dealership targets. Key Responsibilities Lead and manage the overall sales function (retail, corporate, fleet) for the Thane dealership. Develop and implement strategic plans to achieve monthly and annu...

We are looking for a dynamic and presentable professional with excellent communication skills and working knowledge of Business Business Applications (BBAs) and CRM platforms. The ideal candidate will be responsible for driving CRM strategy development and implementation, fostering cross-functional collaboration, and enhancing overall customer experience and engagement. Key Responsibilities: 1. CRM Strategy Development & Execution Design, implement, and manage CRM strategies to improve customer acquisition, retention, and satisfaction. Leverage data-driven insights to personalize customer journeys and optimize engagement campaigns. Monitor CRM performance metrics and implement corrective mea...

Job Overview: We are seeking a dedicated and customer-focused Customer Relationship Officer (CRO) to join our team in the watch industry. The CRO will play a pivotal role in maintaining strong relationships with customers, ensuring their satisfaction with our products, and delivering exceptional service. This individual will be responsible for engaging with customers to understand their needs, addressing inquiries, and providing expertise on our wide range of watches, from luxury timepieces to everyday wear. Key Responsibilities: Customer Support : Act as the primary point of contact for customers, providing assistance via phone, email, in-person, and online chat. Address inquiries related t...

Key Responsibilities: Customer Training and Support: Train customers over the phone and through face-to-face sessions. Troubleshoot and provide timely solutions to customer issues. Ensure customer satisfaction by effectively addressing their needs. Provide accurate, valid, and complete information using appropriate methods and tools. Team Management: Lead and motivate the customer growth team. Conduct team meetings and monthly one-on-ones with each CG team member. Monitor and set targets for team performance and service quality. Customer Relationship and Service: Handle customer complaints and provide solutions within set timeframes. Follow up with customers to ensure their issues are resolv...

Dear Candidate, JOB DESCRIPTION Electric vehicle may require. Job Profile: Customer Relationship Executive Role Overview: As a Customer Relationship Executive (CRE) in the automobile industry, you will serve as the primary point of contact between the dealership/service center and customers. Your role will involve building strong relationships with customers, addressing their inquiries and concerns, and ensuring their satisfaction with the products and services offered by the dealership. Responsibilities: 1. Customer Interaction: Greet customers warmly and assist them with inquiries, test drives, and vehicle selection. Provide information about the features, specifications, and pricing of ve...

Monitor and evaluate agent calls to ensure service quality, compliance, and customer satisfaction. Listen to calls for deep insights, identify gaps, provide feedback, and support performance improvement. Required Candidate profile Graduate with 1–6 years of QA experience in BPO, strong analytical and communication skills, familiar with QA tools and CRMs, and capable of giving clear feedback and working with operations teams.

Job Overview: We are seeking a dedicated and customer-focused Customer Relationship Officer (CRO) to join our team in Helios Luxury store at Hyderabad International Airport . The CRO will play a pivotal role in maintaining strong relationships with customers, ensuring their satisfaction with our products, and delivering exceptional service. This individual will be responsible for engaging with customers to understand their needs, addressing inquiries, and providing expertise on our wide range of watches, from luxury timepieces to everyday wear. Key Responsibilities: Customer Support : Act as the primary point of contact for customers, providing assistance via phone, email, in-person, and onl...

Job Overview: We are seeking a dedicated and customer-focused Customer Relationship Officer (CRO) to join our team in the watch industry. The CRO will play a pivotal role in maintaining strong relationships with customers, ensuring their satisfaction with our products, and delivering exceptional service. This individual will be responsible for engaging with customers to understand their needs, addressing inquiries, and providing expertise on our wide range of watches, from luxury timepieces to everyday wear. Key Responsibilities: Customer Support : Act as the primary point of contact for customers, providing assistance via phone, email, in-person, and online chat. Address inquiries related t...

The Lead – Sales Operations and Fulfilment coordinates between sales and production teams to ensure timely, accurate order delivery by managing all technical, financial, and operational aspects.

Role & responsibilities Operational Management Oversee the day-to-day operations of the branch and ensure smooth Functioning. Opening the strong room by sharp 9.05 A.M. Manage inventory, stock levels, download the stock report and ensure proper display of jewelry. Update the staff attendance report in DC Core WhatsApp team. Reserve the minimum cash and ensure the excess cash to be deposited to the respective branch current account. Customer Service Maintain high standards of customer service and satisfaction. Handle customer bargaining queries, complaints, and resolve issues promptly. Train and motivate staff to deliver excellent customer service. Sales and Marketing Drive Sales and Marketin...

Oversee customer service operations. Develop and implement customer service policies. Monitor KPI & CSAT. Manage customer support tool & CRM software. Ensure company policies and industry regulations. analysing customer data and implementing