Position Summary: The Operations Specialist will oversee the execution of all tender orders and Value X-ray orders, ensuring compliance with business policies and the order-to-cash process. Manage bid participation, prepare economic offers for private and public customers, and handle the Government e-Marketplace (GeM) portal, allocating tenders as per the defined process. Collaborate with Business Development and Finance to ensure process quality and execution for country Operations, enhancing business growth. Improve forecast accuracy, support estimation, and sales effectiveness initiatives. Interface with various teams and support the implementation of operating mechanisms, policies, and guidelines. Additionally, the Operations Specialist will handle specific projects identified by the Operations Manager to drive business growth. Position Responsibilities: Tender and Order Management: Access the GeM portal daily and allocate tenders as per the defined process. Collaborate with Channel Partners to ensure accurate pricing updates for media on GeM. Track, analyze, and publish tender analytics for all products. Support the creation of BMI quotes for Shop Carestream bundles. Partner with Finance, Controlling, Supply Chain Logistics (SCL), Business Verticals, and Service teams to ensure smooth tender and channel and corporate order execution. Forecasting and Business Growth: Operate the monthly forecasting mechanism in coordination with relevant departments, focusing on improving forecast accuracy and driving business growth. Support cadence operations, funnel management, and strategic alignment. Compliance and Documentation: Manage all tender-related documentation and accounts receivable (AR) collection. Ensure strict adherence to company policies, business guidelines, and federal laws governing government business in India. Maintain an updated repository of all necessary documents for tender submissions and corporate orders. Turnkey Project Coordination: Collaborate with the procurement team and external turnkey vendors to manage turnkey activities, including required documentation. Work with the service team to oversee site preparedness, measurements, equipment installation, and handover processes. Coordinate with the finance and credit teams to ensure all required documentation is submitted for timely payment collection. Liaise with Carestream Regulatory for AERB approvals, licenses, and updates. Facilitate Quality Assurance (QA) processes for equipment. General Admin support Distributor contract management Pricing administration C4C/SAP data maintenance (masterdata, account creation, E-shop) Required Skills Education: Qualifications Skills: Minimum 6-8 years of previous work experience in the relevant field Strong understanding of tender management and order execution processes. Experience in handling Government e-Marketplace (GeM) portal operations. Proficiency in data analysis, forecasting, and reporting. Excellent coordination and communication skills to liaise with internal teams and external stakeholders. Ability to manage multiple projects efficiently while ensuring compliance with regulatory and business requirements. Must be resourceful in seeking out information, sales tools, and documentation from many internal and external sources. Able to work without close supervision Good interpersonal skills - team working, networking and influencing Pro-active problem solver with capability to manage corrective actions rigorously, results oriented Strong analytical skills and ability to convert data into management information with focus on changes in business environment and key performance indicators measurement Education: Bachelor s degree in Business, Finance or Science. MBA will be preferable. Desired Skills: Work Environment: Physical Requirements:
Position Summary: Ability to place orders in the SAP system Strong problem-solving skills and ability to follow-up on issues Expertise in working with SAP and other related tools Collaboration with other departments within the company Position Responsibilities: Placing orders in the SAP system Identifying and resolving issues related to orders Utilizing SAP and other system tools to manage orders Collaborating with other departments within the company to ensure timely and accurate order fulfillment Communicating effectively with customers to understand their needs and provide accurate information Following up on orders and providing tracking and status updates Adhering to company policies and objectives Self-motivated and able to take ownership of responsibilities. Required Skills Education: Education - Bachelor s Degree Schedule - On Call Monday through Friday - 9hrs.Shift window 5:30pm - 5:30 am IST Experience - 2 years experience in Order fulfillment / Order to Cash process. International voice calling Skills Strong customer service orientation Attention to detail and ability to multitask Strong communication skills, both verbal and written Team player with a positive attitude Ability to handle technical product orders Strong problem-solving and critical thinking skills Able to work in a fast-paced and high-stress environment Sense of urgency and ability to prioritize tasks effectively Knowledge - SAP Desired Skills: Work Environment: Physical Requirements:
Position Summary: We are seeking a Regional Service Manager to oversee the entire Asia cluster service team. This role would be responsible for the direct management of the existing Asia country service managers as well the direct service teams in the region (SG, MY, TH). As a great deal of the ASIA cluster is also indirect, this would also involve extensive service channel management working closely with Sales management and Business Operations teams. Position Responsibilities: Main responsibilities would managing the direct service managers and service channels in the ASIA Cluster also with direct management of the field service teams. Working with global training management to standardise and facilitate training across the ASIA cluster. Being responsible for and driving the service revenue, containing costs and overall owner of the service PL for ASIA. Being a point of contact for customers and service channels in the ASIA Cluster. Deliver the agreed KPI s and financial targets set by the company. Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the Carestream portfolio sold in ASIA. Ensure service is carried out in a compliant way adhering to standard local and global SOP s and compliant company processes to deliver service in a compliant professional manner. Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit. Drive customer satisfaction through the delivery of high-quality, cost-effective service. Required Skills Education: Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience. Demonstrated service management experience Sound technical knowledge of Health Imaging equipment and experience in managing a culturally diverse and highly skilled workforce in providing service to customers. Demonstrated ability to lead and implement organisational change and provide clear direction to staff. Willingness to travel overseas and within ASIA when required. The successful applicant will have: Demonstrated ability to supervise and lead a team of technical field staff Demonstrated channel management experience preferably in healthcare. Must be results driven with a strong ability to drive outstanding customer service Excellent written and verbal communication skills. Strong Technical Knowledge of Carestream products The ability to travel within APAC as required. Desired Skills: Work Environment: Physical Requirements:
Position Summary: The position shall perform the statutory activities required by a Company Secretary and some support for the legal department. Position Responsibilities: Company Secretary: Play a vital link between the company and its Board of Directors, shareholders, government and regulatory authorities Handle end to end secretarial matters of company. To effectively take care of routine Company Law Compliance, Board and Sub Committee meetings, Filing returns monthly MIS and overall functions of the Secretarial Department of to handle the entire gamut of company secretarial work independently. He/She should be fully conversant with The Companies Act, ROC (e-ROC) Compliance. Managing the Corporate Social Responsibility (CSR) activities of the Company under the guidance of the Board of Directors. Advising on good governance practices and compliance of Corporate Governance norms as prescribed under various Corporate, Securities and Other Business Laws and regulations and guidelines made thereunder. Filing, registering any document including forms, returns and applications by and on behalf of the company as an authorized representative Maintenance of secretarial records, statutory books and registers Arranging board/general meetings and preparing minutes thereof Position Responsibilities (Continued) Company Secretary: All work relating to shares and their transfer and transmission Loan Documentation, registration of charges, status and search reports Advisory services to companies on tax management and tax planning under Income Tax, Excise and Customs Laws Preparing/reviewing various returns and reports required for compliance with tax laws and regulations Keep up to date on developments in corporate secretarial matters Taking the lead for all company secretary work and related duties and managing Secretarial Department work in general. Position Responsibilities (Continued) Legal: Provide support and assistance to APAC/EMEA Legal Director. Closely monitor and facilitate resolution of disputes and litigation together with the help of outside counsel, including maintaining a database of on-going litigation. Monitoring all legal work and associated fees associated with outside legal counsel retained to support the organization in any way, to ensure high-quality work performed within budget. Monitor business activities for potential disputes, claims and litigation. Assist in monitoring outside counsel legal expenditure. Initial review of basic legal documents. Assisting with department work in general Desired Skills: Education: Company Secretary (CS), Member of ICSI Additional Qualification in Paralegal Practices/ company law is desired LLB a plus but not required Relevant Experience: Must have at least two years experience as company secretary in an MNC (preferred) or large local company. Experience in healthcare, medical devices, pharma companies would be an added advantage Critical Skills Competencies: Critical Skills: Communication Interpersonal Planning Skills Analytical Skills Problem Solving Detail Orientation Sound Judgement Behavioral Technical Competencies: Research orientation Multitasking Perseverance
Date: May 31, 2025 Location: Mumbai, IN Company: Carestream Health Position Summary: As the Team Lead for BOC US&C you will oversee the daily operations of US&C order management teams, ensuring a smooth workflow. Your primary focus is to consistently meet Key Performance Indicators and Service Level Agreements, ensuring high-quality service for end-users and customers. You will apply industry best practices to maintain high standards and drive excellent customer service. In your role, you will lead the team through effective management techniques, which include hiring, onboarding, training, development, recognition, and coaching. Additionally, you are responsible for initiating automation and optimization projects to improve operational efficiency, ultimately leading to better turnaround times and service quality. Your leadership will play a crucial role in enhancing the team's performance and customer satisfaction. Position Responsibilities: Process management - Maintaining Service Level Agreements (SLAs) Manage the process of order entry ensuring that the team meets or exceed the Perfect Order Fulfillment (POF) goals for the organization. Monitor status of orders basis the priority and ensure completion of the deliveries as per agreed terms with customers. Oversee and ensure adherence to established SLAs for efficient customer service delivery, including Turnaround Time (TAT) requirements. Arrange, as required, same day shipments or any other special shipments with carrier and/or 3rd Party Logistics partner. Obtain required approval as needed. Solve issues with logistics and transportation partners to ensure timely and quality delivery to internal and external customers. Understand activity variability for the warehouse and take appropriate actions to ensure all shipments happen on time. Responsible to measure quality and volume of transactions performed by the team based on SAP data. Credit approvals - Follow matrix to approve credits for returns, damaged shipments, price overrides. Collaborate closely with parts planning team / warehouse / logistics / credit controllers / sales to fulfill customer requirements. Perform quality checks for the calls handled by team members and sample orders processed. Weekly/Monthly review mechanism with stake holders to gage team's performance and discuss issues / process gaps if any. Acts as the primary escalation contact for the team resolving issues with a sense of urgency to mitigate potential risks, with a discerning ability to escalate issues to the appropriate managerial level. Team / people management - Responsible for annual goals setting for the US&C Parts, Analog, Export and Digital order entry team, mandatory performances reviews, annual evaluation and career path development Responsible for coaching team members against findings based on quality and personal feedback. Identifies areas of concerns and opportunities for performance improvements for the team members Understand the business needs and drive the team to present meaningful and accurate reports and dashboards. Extract, control and analyze data. Recognize trends and form conclusions. Format and present data graphically in charts / tables. Interpret and report on operational performance to management. Conduct regular 1:1’s with the team members, evaluating their performance and addressing criticalities. Provide timely responses to requests from the management team and other support functions. Able to organize and present data relevant to area of responsibility and group performance. Ensure proper organization of the working hours as well as presence of the Team Members at the office. Automation initiatives - Spearhead automation and optimization projects to enhance operational efficiency within the customer service function, ultimately improving TAT / quality. Actively engage as functional lead in Global / regional transformation projects / initiatives for BOT / EDI implementation & actively support in defining requirements, testing, roll-out support, and training for new users. Required Skills & Education: Education : Bachelor’s degree in commerce or a college degree with 3-4 years of equivalent work experience in a related field is required. Knowledge of Import/Export compliance rules and regulations is a plus. Certification in Project Mgt, Operations Mgt, Analytics, ISO, Lean, Quality or Six Sigma is added advantage. Experience : Over 6 years of experience leading teams responsible for order management, order fulfillment, or similar operations. Proven track record in managing and supervising team members effectively. Working knowledge of any ERP system (SAP / Oracle / SIEBEL/Salesforce) Schedule : Shift window 5:30pm – 5:30 am IST Skills: Proficient in collaborating with diverse teams and stakeholders. Possesses strong analytical skills. Ability to engage with individuals at all organizational levels. Adept at resolving workplace conflicts. Skilled in making data-driven decisions and managing workload fluctuations effectively. Diligent, detail-oriented, and committed to identifying root causes. Maintains high ethical standards and is trusted to prioritize employee well-being while encouraging a collaborative work environment Desired Skills: Work Environment: Physical Requirements:
Position Summary: As the Team Lead for BOC US&C you will oversee the daily operations of US&C order management teams, ensuring a smooth workflow. Your primary focus is to consistently meet Key Performance Indicators and Service Level Agreements, ensuring high-quality service for end-users and customers. You will apply industry best practices to maintain high standards and drive excellent customer service. In your role, you will lead the team through effective management techniques, which include hiring, onboarding, training, development, recognition, and coaching. Additionally, you are responsible for initiating automation and optimization projects to improve operational efficiency, ultimately leading to better turnaround times and service quality. Your leadership will play a crucial role in enhancing the teams performance and customer satisfaction. Position Responsibilities: Process management - Maintaining Service Level Agreements (SLAs) Manage the process of order entry ensuring that the team meets or exceed the Perfect Order Fulfillment (POF) goals for the organization. Monitor status of orders basis the priority and ensure completion of the deliveries as per agreed terms with customers. Oversee and ensure adherence to established SLAs for efficient customer service delivery, including Turnaround Time (TAT) requirements. Arrange, as required, same day shipments or any other special shipments with carrier and/or 3rd Party Logistics partner. Obtain required approval as needed. Solve issues with logistics and transportation partners to ensure timely and quality delivery to internal and external customers. Understand activity variability for the warehouse and take appropriate actions to ensure all shipments happen on time. Responsible to measure quality and volume of transactions performed by the team based on SAP data. Credit approvals - Follow matrix to approve credits for returns, damaged shipments, price overrides. Collaborate closely with parts planning team / warehouse / logistics / credit controllers / sales to fulfill customer requirements. Perform quality checks for the calls handled by team members and sample orders processed. Weekly/Monthly review mechanism with stake holders to gage teams performance and discuss issues / process gaps if any. Acts as the primary escalation contact for the team resolving issues with a sense of urgency to mitigate potential risks, with a discerning ability to escalate issues to the appropriate managerial level. Team / people management - Responsible for annual goals setting for the US&C Parts, Analog, Export and Digital order entry team, mandatory performances reviews, annual evaluation and career path development Responsible for coaching team members against findings based on quality and personal feedback. Identifies areas of concerns and opportunities for performance improvements for the team members Understand the business needs and drive the team to present meaningful and accurate reports and dashboards. Extract, control and analyze data. Recognize trends and form conclusions. Format and present data graphically in charts / tables. Interpret and report on operational performance to management. Conduct regular 1:1 s with the team members, evaluating their performance and addressing criticalities. Provide timely responses to requests from the management team and other support functions. Able to organize and present data relevant to area of responsibility and group performance. Ensure proper organization of the working hours as well as presence of the Team Members at the office. Automation initiatives - Spearhead automation and optimization projects to enhance operational efficiency within the customer service function, ultimately improving TAT / quality. Actively engage as functional lead in Global / regional transformation projects / initiatives for BOT / EDI implementation & actively support in defining requirements, testing, roll-out support, and training for new users. Required Skills & Education: Education : Bachelor s degree in commerce or a college degree with 3-4 years of equivalent work experience in a related field is required. Knowledge of Import/Export compliance rules and regulations is a plus. Certification in Project Mgt, Operations Mgt, Analytics, ISO, Lean, Quality or Six Sigma is added advantage. Experience : Over 6 years of experience leading teams responsible for order management, order fulfillment, or similar operations. Proven track record in managing and supervising team members effectively. Working knowledge of any ERP system (SAP / Oracle / SIEBEL/Salesforce) Schedule : Shift window 5:30pm - 5:30 am IST Skills: -Proficient in collaborating with diverse teams and stakeholders. -Possesses strong analytical skills. -Ability to engage with individuals at all organizational levels. -Adept at resolving workplace conflicts. -Skilled in making data-driven decisions and managing workload fluctuations effectively. -Diligent, detail-oriented, and committed to identifying root causes. -Maintains high ethical standards and is trusted to prioritize employee well-being while encouraging a collaborative work environment Desired Skills: Work Environment: Physical Requirements:
Position Summary: Customer Care Dispatch (CCD) Analyst has a fundamental role in providing support to customers within the defined time window. Responsibilities include creating service calls, directing inquiries to specialized support groups or field engineers, and facilitating immediate solutions for Digital or Analog equipment issues as well as consumables. The CCE will also support Field Engineers who need to update cases, create invoices (feedback) specifying time and materials used to resolve customer issues. Update and maintain the database of service equipment (install base). As Service Contracts Administrator (SCA) this role will also support Contracts and billing for the respective regions assigned. These are high impact, revenue generating activities, directly impacting revenue realization for the region supported. Position Responsibilities: Provide support to external and internal customers by resolving issues related to their equipment, answering account inquiries through email, phone, or other electronic means. Understand and interpret customer needs, identifying problems, and determining the best course of action to resolve issues within department guidelines. Input customer account or equipment data into our system (C4C). Create, document, assign, and follow up on service reports for internal and external customers. Strive continuously to improve the delivery of our services/products to provide satisfaction to both internal and external customers. Efficiently manage multiple activities or tasks. Respond to inquiries about the status of service calls, accounts, or spare parts. Assist the logistics and WH team to "Dispatch" service parts. Administer coverage for equipment Direct and indirect customers. Handle contract creation, invoice/renewal, cancellation, and modification in SAP/C4C. Process account changes in C4C as requested by the Service Team. Create credit notes upon request and maintain records. Coordinates with the service/sales team and customers for installation site readiness (India). Update and maintain the Install base (equipment details) in the CRM systems. Create quotes for acquisition of spare parts and service calls based on existing data in the system. Required Skills & Education: Experience 1-5 years in Order Management, Order Fulfillment, Service Contract Administration, or related / similar functions. Schedule Monday to Friday 8.5 hours shift between 0600 hrs. and 2000 hrs. Mumbai time. Flexibility to work shift schedules including rotational/occasional Saturday/Sunday support as per business needs/roster Skills Attention to Detail: Ensure accuracy in data entry, documentation, and contract management tasks. Customer Focus: Maintain a customer-centric mindset and prioritize customer satisfaction. Team Collaboration: Work effectively with cross-functional teams to achieve common goals. Time Management: Prioritize tasks and manage workload efficiently to meet deadlines. Adaptability: Flexibility to handle changing priorities and situations in a fast-paced environment. Problem-Solving: Strong problem-solving and critical thinking skills. Desired Skills: Work Environment: Physical Requirements:
The Commodity Manager (CM) role at Carestream Health is a crucial position that supports the company's strategic procurement initiatives. As a CM, you will play a vital role within the purchasing organization by delivering value across assigned commodity categories. Your responsibilities will include sourcing, negotiation, and contract activities, as well as partnering with internal clients to analyze and rationalize technology and professional service deals. This position will involve providing commodity management services to both India and the Asia-Pacific regions. Your expertise as a CM should encompass knowledge and experience in various indirect commodity categories such as Marketing, Benefits, Logistics, Warehousing & Transportation, Professional Services, Travel, Fleet, Contract Labor, IT/IS/Telecom, OEM, Capital, Non-capital Services, MRO, and Real Estate. You will be expected to continually enhance your experience in these categories through rotations for employee development and cross-training. Additionally, you will serve as the primary point of contact for internal clients and external suppliers related to the assigned commodity categories, while tracking spend and productivity savings on a monthly and annual basis. Strategic sourcing will be a key aspect of your role, requiring you to utilize your functional knowledge in Strategic Sourcing, Commodity & Category Management, Supply Chain Management, Procurement Market Analysis, Commercial Terms & Conditions, and OEM Manufacturing. You will collaborate with internal clients to generate and evaluate RFIs, RFQs, RFPs, SOWs, and other sourcing documents. Negotiation skills will be essential as you define and establish the strategic sourcing process, manage supplier relationships, and drive ongoing cost reductions and improvements. Your ability to work effectively with internal clients, external suppliers, and senior management will be crucial in translating client requirements into actionable sourcing plans and building strong supplier relationships. You will also be responsible for analyzing supplier capabilities, financial stability, reputation, compliance, and cost, quality, delivery, and risk track record. Strong analytical skills will be required to evaluate suppliers, analyze data, and make informed decisions to drive the success of the organization. To qualify for this position, you should have a Bachelor's degree in any stream, a minimum of 2 years of procurement, sourcing, or commodity management experience, and be fluent in both Hindi and English. Additionally, you should be willing to travel domestically and internationally, possess effective computer skills, and demonstrate innovation, results orientation, and a high degree of professional and ethical behavior. Desired skills for this role include a strong business and financial acumen, the ability to function as a business partner, and sensitivity to different cultures and global practices. If you are a self-motivated individual with excellent communication and interpersonal skills, and a track record of delivering or exceeding expectations, we encourage you to apply for this exciting opportunity at Carestream Health.,
Date: Aug 3, 2025 Location: Mumbai, IN Company: Carestream Health Position Summary: As a senior executive you will manage the end-to-end lifecycle of service parts orders, ensuring accuracy, timeliness, and customer satisfaction. You will take ownership of complex order handling, coordinate with cross-functional teams, and contribute to process improvement initiatives. Position Responsibilities: Order Management Process service parts orders accurately using ERP systems (e.g., SAP SD). Validate and verify order details: part numbers, pricing, delivery terms, and customer requirements. Monitor open orders, backlogs, and coordinate follow-ups to ensure on-time delivery. Customer & Internal Stakeholder Coordination Serve as a point of contact for escalated customer queries related to order status, delays, or special handling. Collaborate with logistics, planning, warehouse, and customer service teams to resolve order and delivery issues. Co-ordination & Issue Resolution Investigate and resolve complex problems related to inventory mismatches, part availability, blocked deliveries, and urgent shipment requests. Provide root cause analysis and recommend preventive measures. Reporting & Documentation Generate daily/weekly order fulfillment reports and performance dashboards. Maintain accurate documentation of customer interactions, order changes, and exceptions. Support Process Improvement Identify gaps in the order processing lifecycle and contribute to workflow enhancements and automation. Participate in system testing, SOP updates, and training sessions for junior staff. Required Skills & Education: Bachelors degree in any related field. 4-7 years experience in order management or supply chain operations. Strong understanding of order-to-cash (O2C) processes and aftermarket supply chains Hands-on experience with ERP systems (SAP SD/MM preferred); working knowledge of MS Excel (pivot tables, VLOOKUP). Good understanding of inventory, logistics coordination, and SLA compliance. Desired Skills: Work Environment: Physical Requirements:
Position Summary: As a Senior Associate, you will play a key role in ensuring accurate and efficient order fulfilment for Valued Tier products. Manage the entire order lifecycle, collaborate with internal teams to resolve issues and ensure timely delivery to meet the organisations Perfect Order Fulfilment goals. Focus on maintaining customer satisfaction through clear communication and proactive problem-solving. Position Responsibilities: Ensure end to end order processing and delivery for accurate invoicing and revenue recognition. Collaborate closely with Sales teams, Install coordinators, Field Service Engineers, and Management. Process orders for Value Tier products including DRX Rooms, DRX Systems, Direct View Printers, Direct View CR, Service Upgrades, and Software refresh. Resolve complex GOP issues, validate BMI quotes, and ensure compliance with customer POs and contract terms. Create CRM opportunities and book Service Agreements. Follow quality measures for BOC Agents and manage equipment returns for Service Refresh programs. Responsible to Maintain accurate data in the Service CRM database for warranty entitlement and order phase updates. Close out all order phases with appropriate POF requirements. Monitor daily reports to proactively address order issues and avoid delays to customers. Ensure compliance with Carestream policies, legal regulations, and audit requirements. Identifying and resolving issues related to orders Utilizing SAP and other system tools to manage orders Collaborating with other departments within the company to ensure timely and accurate order fulfilment Communicating effectively with customers to understand their needs and provide accurate information Following up on orders and providing tracking and status updates Self-motivated and able to take ownership of responsibilities. Required Skills & Education: Bachelor s Degree Excellent verbal skills / Accent neutral spoken English / Excellent written English International voice calling experience. 3-4 years experience in Order fulfilment / Order to Cash (O2C) processes. Export and import knowledge (incoterms, duties, export invoices, etc). Experience with int l shipping logistics and freight forwarding operations Knowledge of different payment terms (Net 30, 60), Letter of Credit etc., transit routes, transportation modes - and how they impact invoicing and revenue recognition. Strong customer service orientation Attention to detail and ability to multitask Strong communication skills, both verbal and written Team player with a positive attitude Strong problem-solving and critical thinking SAP.MS Office (Outlook, Excel, PPT, Word) International voice calling experience. Desired Skills: Work Environment: Physical Requirements:
Date: Sep 17, 2025 Location: Mumbai, IN Company: Carestream Health Position Summary: As a Customer Order Service (COS) Executive, you will be responsible for processing Equipment, Media and / or consumables orders, received via manual or online platforms, in defined ERP systems. You will need to interface with internal teams like Sales, Sales Ops, Supply Chain, Planners, Credit / Finance etc. to ensure product or service delivery, while ensuring the integrity, accuracy, and consistency of communication of status information to the dealers or customers, while trying to meet or exceed the Perfect Order Fulfillment (POF) goals for the organization. Position Responsibilities: Creation of Manual or Shop Carestream Orders in SAP / C4C. Check all defined parameters for accurate invoicing. Handle 1st level Customer/ Stakeholder queries / complaints. Timely escalate to SME / TL for complex issues needing intervention. Ensure all Orders have accurate inputs (Customer code, Pricing, Quantity, products, ship-to, bill-to etc.) Responsible for maintaining Perfect Order Fulfilment (POF) in every Order and follow process for accurate RDD. To monitor invoicing and timely delivery at Customer site. Responsible to release Orders from Credit hold in Collaboration with Credit Team (Finance) Removal of Order blocks of varied nature, needing close coordination with cross functional teams. Creation of Internal / demo orders by closely co-ordinating with Channel partners / Sales Team. Interact closely with Sales Ops, Supply Chain, WH teams for availability of Products and inform customers on order status. Create Financial Documents in SAP (eg: Deferrals, Adjustments, rebate agreements for Equipment) as per business case in SAP. Collect relevant documents from Logistics (POD) & Customer’s acceptance to trigger Invoicing process. To work closely with Field teams and / or Sales operations to resolve issues not within BOCs immediate scope (eg: escalate pricing issues, non-receipt of Customer PO or other customer related issues) Manage Customer claims on defective products in SAP. Co-ordinate with Customer, Manufacturing, Logistics, Transportation to understand the root cause analysis. Seek appropriate approvals as per approval matrix before raising claims in SAP. Maintenance of all relevant documentation for submission as per audit needs. Participation in Morning Market, monthly cadence calls (Region specific), Governance Calls with internal & external stakeholders. Meticulously & consistently logging in complaints in the designated database to ensure visibility to stakeholders. To support other functions in closure of complaints. Raising CIMR request to update customer Master or pricing. Generating proforma invoice, preparing Export Documentation for Drop and Direct shipments Required Skills & Education: Education - Min bachelor’s Degree Skills Creation and Follow-through of Equipment, Media, Consumables Orders in SAP Strong coordination and communication skills Must be able to work effectively with teams across different countries / cultures. Sense of urgency and ability to prioritize tasks effectively. Strong problem-solving and critical thinking skills Sense of Sense of urgency and ability to prioritize tasks effectivelyExcellent verbal skills: Experience 1-3 years in Order Management, Order Fulfillment, or related / similar functions. Schedule Monday to Friday 8.5 hours with a shift window from 0800 hrs – 2000 hrs. Flexibility to adjust schedule to business needs. Desired Skills: Work Environment: Physical Requirements:
Position Summary: As a Customer Order Service (COS) Executive, you will be responsible for processing Equipment, Media and / or consumables orders, received via manual or online platforms, in defined ERP systems. You will need to interface with internal teams like Sales, Sales Ops, Supply Chain, Planners, Credit / Finance etc. to ensure product or service delivery, while ensuring the integrity, accuracy, and consistency of communication of status information to the dealers or customers, while trying to meet or exceed the Perfect Order Fulfillment (POF) goals for the organization. Position Responsibilities: Creation of Manual or Shop Carestream Orders in SAP / C4C. Check all defined parameters for accurate invoicing. Handle 1st level Customer/ Stakeholder queries / complaints. Timely escalate to SME / TL for complex issues needing intervention. Ensure all Orders have accurate inputs (Customer code, Pricing, Quantity, products, ship-to, bill-to etc.) Responsible for maintaining Perfect Order Fulfilment (POF) in every Order and follow process for accurate RDD. To monitor invoicing and timely delivery at Customer site. Responsible to release Orders from Credit hold in Collaboration with Credit Team (Finance) Removal of Order blocks of varied nature, needing close coordination with cross functional teams. Creation of Internal / demo orders by closely co-ordinating with Channel partners / Sales Team. Interact closely with Sales Ops, Supply Chain, WH teams for availability of Products and inform customers on order status. Create Financial Documents in SAP (eg: Deferrals, Adjustments, rebate agreements for Equipment) as per business case in SAP. Collect relevant documents from Logistics (POD) & Customer s acceptance to trigger Invoicing process. To work closely with Field teams and / or Sales operations to resolve issues not within BOCs immediate scope (eg: escalate pricing issues, non-receipt of Customer PO or other customer related issues) Manage Customer claims on defective products in SAP. Co-ordinate with Customer, Manufacturing, Logistics, Transportation to understand the root cause analysis. Seek appropriate approvals as per approval matrix before raising claims in SAP. Maintenance of all relevant documentation for submission as per audit needs. Participation in Morning Market, monthly cadence calls (Region specific), Governance Calls with internal & external stakeholders. Meticulously & consistently logging in complaints in the designated database to ensure visibility to stakeholders. To support other functions in closure of complaints. Raising CIMR request to update customer Master or pricing. Generating proforma invoice, preparing Export Documentation for Drop and Direct shipments Required Skills & Education: Education - Min bachelor s Degree Skills Creation and Follow-through of Equipment, Media, Consumables Orders in SAP Strong coordination and communication skills Must be able to work effectively with teams across different countries / cultures. Sense of urgency and ability to prioritize tasks effectively. Strong problem-solving and critical thinking skills Sense of Sense of urgency and ability to prioritize tasks effectivelyExcellent verbal skills: Experience 1-3 years in Order Management, Order Fulfillment, or related / similar functions. Schedule Monday to Friday 8.5 hours with a shift window from 0800 hrs 2000 hrs. Flexibility to adjust schedule to business needs. Desired Skills: Work Environment: Physical Requirements:
Carestream Health India Pvt Ltd is looking for Area Business Manager to join our dynamic team and embark on a rewarding career journey Develop and implement sales and marketing strategies to achieve business goals and objectives within a specific geographic area Manage and lead a team of sales representatives to achieve sales targets and objectives Develop and maintain strong relationships with key customers, healthcare professionals, and other stakeholders in the healthcare industry Conduct market research to identify new business opportunities and stay up-to-date with industry trends and best practices Provide training and coaching to sales representatives on sales techniques, product knowledge, and market trends Monitor sales performance and provide regular feedback and performance evaluations to sales representatives Collaborate with other functional teams, such as marketing and product development, to ensure that sales and marketing activities are aligned with business goals and objectives Strong leadership and networking skills Excellent interpersonal and communication skills Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.
Date: Oct 15, 2025 Location: Mumbai, IN Company: Carestream Health Position Responsibilities: Responsible for the following Master Data domains in scope: Material, Customer & Vendor master. Support the business with completing and processing their business master data entry requests utilizing the World Wide Master Data Operations’ request processes, forms and systems. Confirm that data changes are submitted by the appropriate business requester and approved by the correct decision authorities. Provide backup operational support as required for the WW Master Data Operations. Processing master data requests and tasks when other members of the organization are not available. Responsible for master data incident management when data defects are detected. Take ownership for a master data incident and act as the primary level of escalation. Provide prompt recovery of the affected business functions while assuring that the focus on the incident resolution is not taken away by other activities. Facilitate incident communications as the central interface with all affected parties, support resources and stakeholders. Provide master data reports to business resources as requested. Ensure adherence to company data management policies and standards. Assist in data related audit activities as required. Lead the associated master data operations to achieve request cycle time and data quality goals. Maintain strong liaison with global Master Data Teams to ensure performance goals are met, work instructions are written, no unauthorized master data updates are made. Maintain close working relationship with IT-Master Data Team. Recommend and lead process improvement opportunities and other initiatives. Communicate data standards and promote quality data management practices. Act as escalation point for unresolved issues and queries. Responsible for data collection tools (i.e. Customer Master Requester – CMR) Run SAP reports as necessary Audit price overrides in orders entered in SAP Send notifications about price changes to internal customers Required Skills & Education: Education - Min Bachelor’s degree. Language - Excellent verbal skills: Accent neutral spoken English. Excellent written English Experience - 3+ years of SAP knowledge. Database management. Schedule - Monday to Friday 8 hours between 11:30 AM and 8:00 PM Mumbai time. Flexibility to adjust schedule to business needs. Abilities Strong data entry skills and experience with maintaining business data. Prior experience with, or a proven understanding of the business operations for which you will be interfacing with, such as product line management, procurement, pricing, account/record provisioning Emphasize results not effort, goal oriented Detail oriented without losing focus of the ‘big picture’ Excellent analytical skills Effective communicator in both oral and written presentations Client focused. Ability to work in a multi-cultural and virtual environment Ability to multi-task numerous diverse activities Self motivated with solid analytical and data interpretation skills. Strong interpersonal skills and a good team player. Ability to multi-task and prioritize activities Continuous improvement mindset, seeking to identify and drive continuous improvement ideas and projects across all business processes Desired Skills: Work Environment: Physical Requirements:
Position Responsibilities: Responsible for the following Master Data domains in scope: Material, Customer & Vendor master. Support the business with completing and processing their business master data entry requests utilizing the World Wide Master Data Operations request processes, forms and systems. Confirm that data changes are submitted by the appropriate business requester and approved by the correct decision authorities. Provide backup operational support as required for the WW Master Data Operations. Processing master data requests and tasks when other members of the organization are not available. Responsible for master data incident management when data defects are detected. Take ownership for a master data incident and act as the primary level of escalation. Provide prompt recovery of the affected business functions while assuring that the focus on the incident resolution is not taken away by other activities. Facilitate incident communications as the central interface with all affected parties, support resources and stakeholders. Provide master data reports to business resources as requested. Ensure adherence to company data management policies and standards. Assist in data related audit activities as required. Lead the associated master data operations to achieve request cycle time and data quality goals. Maintain strong liaison with global Master Data Teams to ensure performance goals are met, work instructions are written, no unauthorized master data updates are made. Maintain close working relationship with IT-Master Data Team. Recommend and lead process improvement opportunities and other initiatives. Communicate data standards and promote quality data management practices. Act as escalation point for unresolved issues and queries. Responsible for data collection tools (i.e. Customer Master Requester CMR) Run SAP reports as necessary Audit price overrides in orders entered in SAP Send notifications about price changes to internal customers Required Skills & Education: Education - Min Bachelor s degree. Language - Excellent verbal skills: Accent neutral spoken English. Excellent written English Experience - 3+ years of SAP knowledge. Database management. Schedule - Monday to Friday 8 hours between 11:30 AM and 8:00 PM Mumbai time. Flexibility to adjust schedule to business needs. Abilities Strong data entry skills and experience with maintaining business data. Prior experience with, or a proven understanding of the business operations for which you will be interfacing with, such as product line management, procurement, pricing, account/record provisioning Emphasize results not effort, goal oriented Detail oriented without losing focus of the big picture Excellent analytical skills Effective communicator in both oral and written presentations Client focused. Ability to work in a multi-cultural and virtual environment Ability to multi-task numerous diverse activities Self motivated with solid analytical and data interpretation skills. Strong interpersonal skills and a good team player. Ability to multi-task and prioritize activities Continuous improvement mindset, seeking to identify and drive continuous improvement ideas and projects across all business processes Desired Skills: Work Environment: Physical Requirements:
Position Summary: The main objective of this role is to manage a group of government and private customers to achieve designated sales target levels. To identify new business opportunities, while maintaining and expanding upon existing customer business for the assigned area. ABMs own the relationship with direct and indirect business partners. Also drive the performance of channel partners to increase the market reach; ABMs are also responsible for account receivable collections within the stipulated credit period. Also, they are responsible as first line assessors of Credit worthiness of direct and indirect customers. Regular in-person follow ups for business and maintaining relationships. Comply with all Carestream Health policies and demonstrate highest levels of ethics & integrity. Drive compliance to policies & processes amongst team members Position Responsibilities: Direct Sales Responsible for developing new methods for mapping prospects, generate leads & drive sales deals with customers in Govt and Private. To promote the use of core products within prospective customer accounts. Direct the product demonstration process for qualified target accounts. To conduct Training workshops for the Radiographers CROP to enhance the skills of the Radiographers To attend Key Conferences in the field of Radiology/Orthopedics and Veterinary in their Territory representing the company with the products. To generate tenders and facilitate the Govt tendering process Indirect (Channel) Sales To appoint and manage distributors/ channels for product range. To plan and implement market coverage strategies based upon business potential & growth along with Regional General Manager. Will also be responsible for planning and achievement of distributor performance review and targets achievement. To ensure development & engagement of channel partners throughout the year. To conduct QBR/Performance review every quarter and highlight to the RGM and Vertical , Key critical issues what the channels face. To conduct Sales Training Workshop for the Channel partners every 6 months. Account Management Develop and maintain strategic long-term business relationships with existing customers to promote brand awareness and profitable business relationships. Recommend products & solutions that fit well with customers business needs and act Follow the processes laid by organization on the compliance front e.g. updating C4C /Sales Database Platform on daily basis for regular tracking & monitoring of all business leads. Provide weekly, monthly sales forecasts to RGM & Country Business Manager. as a business consultant to the customers. Support in bringing up voice of customers to the Regional General Manager, ensure any customer issues are resolved satisfactorily, if not escalate to management immediately. To ensure that the accounts receivable is maintained to the desired Nil or lowest level and constant follow up is taken up to close any non-payment issue. Regular updates on competition activity and report back to immediate manager. Identify potentials for new business including new products and new channels to market. Alignment with product verticals & other functions Improve the alignment with verticals such as Medical Films and XRS business to ensure the understanding of new and existing product range. Proactively highlight disconnect between sales & other business functions such as Service, Finance, Marketing & Supply chain & Logistic team, etc and work with them for process standardizing. Compliance Compliance of Carestream Policies are adhered too at the highest levels and no compromise shown. Required Skills & Education: Graduation or Equivalent educational qualification- BE /B Tech & MBA is desired ( not mandatory ) 4 6 years plus experience in ideally radiology or medical devices (Equipment and consumable combination sales or service) Work Experience in the field of Radiology or Healthcare/Medical Devices /Relevant Industry Should have managed/delivered minimum INR 10-15 crores or more. Desired Skills: Business Growth & Strategy Develop and implement short- and long-term strategies for profitable growth. Establish and implement regional business plans on a quarterly and annual basis. Market & Customer Focus Analyze market trends, competition, and customer segmentation to shape strategy. Build strategic relationships with key customers for sustained revenue and partnerships. Channel & Customer Management Expand and optimize distributor networks based on geographic presence and business potential. Maintain high Customer Allegiance Scores through strong processes and service excellence Must have demonstrated successful track record in sales management Adequate product knowledge Consultative sales ability & refined negotiation skills Financial Fluency Ability to manage multiple tasks, work under pressure Flexibility to work in an ever-changing environment Strategic thinking Good interpersonal skills Excellent communication skills Proactive & self-organized Team Player Excellent Presentation skills PPT and able to conduct Workshops IT skills (MS office) Strong problem-solving ability Work Environment: Physical Requirements:
Date: Oct 16, 2025 Location: Chennai, IN Company: Carestream Health Position Summary: The main objective of this role is to manage a group of government and private customers to achieve designated sales target levels. To identify new business opportunities, while maintaining and expanding upon existing customer business for the assigned area. ABMs own the relationship with direct and indirect business partners. Also drive the performance of channel partners to increase the market reach; ABMs are also responsible for account receivable collections within the stipulated credit period. Also, they are responsible as first line assessors of Credit worthiness of direct and indirect customers. Regular in-person follow ups for business and maintaining relationships. Comply with all Carestream Health policies and demonstrate highest levels of ethics & integrity. Drive compliance to policies & processes amongst team members Position Responsibilities: Direct Sales Responsible for developing new methods for mapping prospects, generate leads & drive sales deals with customers in Govt and Private. To promote the use of core products within prospective customer accounts. Direct the product demonstration process for qualified target accounts. To conduct Training workshops for the Radiographers – CROP to enhance the skills of the Radiographers To attend Key Conferences in the field of Radiology/Orthopedics and Veterinary in their Territory representing the company with the products. To generate tenders and facilitate the Govt tendering process Indirect (Channel) Sales To appoint and manage distributors/ channels for product range. To plan and implement market coverage strategies based upon business potential & growth along with Regional General Manager. Will also be responsible for planning and achievement of distributor performance review and targets achievement. To ensure development & engagement of channel partners throughout the year. To conduct QBR/Performance review every quarter and highlight to the RGM and Vertical , Key critical issues what the channels face. To conduct Sales Training Workshop for the Channel partners every 6 months. Account Management Develop and maintain strategic long-term business relationships with existing customers to promote brand awareness and profitable business relationships. Recommend products & solutions that fit well with customers business needs and act Follow the processes laid by organization on the compliance front e.g. updating C4C /Sales Database Platform on daily basis for regular tracking & monitoring of all business leads. Provide weekly, monthly sales forecasts to RGM & Country Business Manager. as a business consultant to the customers. Support in bringing up voice of customers to the Regional General Manager, ensure any customer issues are resolved satisfactorily, if not escalate to management immediately. To ensure that the accounts receivable is maintained to the desired Nil or lowest level and constant follow up is taken up to close any non-payment issue. Regular updates on competition activity and report back to immediate manager. Identify potentials for new business including new products and new channels to market. Alignment with product verticals & other functions Improve the alignment with verticals such as Medical Films and XRS business to ensure the understanding of new and existing product range. Proactively highlight disconnect between sales & other business functions such as Service, Finance, Marketing & Supply chain & Logistic team, etc and work with them for process standardizing. Compliance Compliance of Carestream Policies are adhered too at the highest levels and no compromise shown. Required Skills & Education: Graduation or Equivalent educational qualification- BE /B Tech & MBA is desired ( not mandatory ) 4 – 6 years plus experience in ideally radiology or medical devices (Equipment and consumable combination sales or service) Work Experience in the field of Radiology or Healthcare/Medical Devices /Relevant Industry Should have managed/delivered minimum INR 10-15 crores or more. Desired Skills: Business Growth & Strategy Develop and implement short- and long-term strategies for profitable growth. Establish and implement regional business plans on a quarterly and annual basis. Market & Customer Focus Analyze market trends, competition, and customer segmentation to shape strategy. Build strategic relationships with key customers for sustained revenue and partnerships. Channel & Customer Management Expand and optimize distributor networks based on geographic presence and business potential. Maintain high Customer Allegiance Scores through strong processes and service excellence Must have demonstrated successful track record in sales management Adequate product knowledge Consultative sales ability & refined negotiation skills Financial Fluency Ability to manage multiple tasks, work under pressure Flexibility to work in an ever-changing environment Strategic thinking Good interpersonal skills Excellent communication skills Proactive & self-organized Team Player Excellent Presentation skills – PPT and able to conduct Workshops IT skills (MS office) Strong problem-solving ability Work Environment: Physical Requirements:
Date: Oct 23, 2025 Location: Mumbai, IN Company: Carestream Health Position Summary: Ability to place orders in the SAP system Strong problem-solving skills and ability to follow-up on issues Expertise in working with SAP and other related tools Collaboration with other departments within the company Position Responsibilities: Placing orders in the SAP system Identifying and resolving issues related to orders Utilizing SAP and other system tools to manage orders Collaborating with other departments within the company to ensure timely and accurate order fulfillment Communicating effectively with customers to understand their needs and provide accurate information Following up on orders and providing tracking and status updates Adhering to company policies and objectives Self-motivated and able to take ownership of responsibilities. Required Skills & Education: Education - Bachelor’s Degree Language - Strong proficiency in English, both oral and writtenR Schedule - On Call Monday through Friday – 9hrs. Shift window 5:30pm – 5:30 am IST Experience 2 years experience in Order fulfillment / Order to Cash process International voice calling Skills Strong customer service orientation Attention to detail and ability to multitask Strong communication skills, both verbal and written Team player with a positive attitude Ability to handle technical product orders Strong problem-solving and critical thinking skills Able to work in a fast-paced and high-stress environment Sense of urgency and ability to prioritize tasks effectively Desired Skills: Work Environment: Physical Requirements:
Position Summary: Ability to place orders in the SAP system Strong problem-solving skills and ability to follow-up on issues Expertise in working with SAP and other related tools Collaboration with other departments within the company Position Responsibilities: Placing orders in the SAP system Identifying and resolving issues related to orders Utilizing SAP and other system tools to manage orders Collaborating with other departments within the company to ensure timely and accurate order fulfillment Communicating effectively with customers to understand their needs and provide accurate information Following up on orders and providing tracking and status updates Adhering to company policies and objectives Self-motivated and able to take ownership of responsibilities. Required Skills & Education: Education - Bachelor s Degree Language - Strong proficiency in English, both oral and writtenR Schedule - On Call Monday through Friday 9hrs. Shift window 5:30pm 5:30 am IST Experience 2 years experience in Order fulfillment / Order to Cash process International voice calling Skills Strong customer service orientation Attention to detail and ability to multitask Strong communication skills, both verbal and written Team player with a positive attitude Ability to handle technical product orders Strong problem-solving and critical thinking skills Able to work in a fast-paced and high-stress environment Sense of urgency and ability to prioritize tasks effectively Desired Skills: Work Environment: Physical Requirements:
Date: Oct 23, 2025 Location: Mumbai, IN Company: Carestream Health Position Summary: Ability to place orders in the SAP system Strong problem-solving skills and ability to follow-up on issues Expertise in working with SAP and other related tools Collaboration with other departments within the company Position Responsibilities: Placing orders in the SAP system Identifying and resolving issues related to orders Utilizing SAP and other system tools to manage orders Collaborating with other departments within the company to ensure timely and accurate order fulfillment Communicating effectively with customers to understand their needs and provide accurate information Following up on orders and providing tracking and status updates Adhering to company policies and objectives Self-motivated and able to take ownership of responsibilities. Required Skills & Education: Education - Bachelor’s Degree Language - Strong proficiency in English, both oral and writtenR Schedule - On Call Monday through Friday – 9hrs. Shift window 5:30pm – 5:30 am IST Experience 2 years experience in Order fulfillment / Order to Cash process International voice calling Skills Strong customer service orientation Attention to detail and ability to multitask Strong communication skills, both verbal and written Team player with a positive attitude Ability to handle technical product orders Strong problem-solving and critical thinking skills Able to work in a fast-paced and high-stress environment Sense of urgency and ability to prioritize tasks effectively Desired Skills: Work Environment: Physical Requirements: