Position Summary: The Operations Specialist will oversee the execution of all tender orders and Value X-ray orders, ensuring compliance with business policies and the order-to-cash process. Manage bid participation, prepare economic offers for private and public customers, and handle the Government e-Marketplace (GeM) portal, allocating tenders as per the defined process. Collaborate with Business Development and Finance to ensure process quality and execution for country Operations, enhancing business growth. Improve forecast accuracy, support estimation, and sales effectiveness initiatives. Interface with various teams and support the implementation of operating mechanisms, policies, and guidelines. Additionally, the Operations Specialist will handle specific projects identified by the Operations Manager to drive business growth. Position Responsibilities: Tender and Order Management: Access the GeM portal daily and allocate tenders as per the defined process. Collaborate with Channel Partners to ensure accurate pricing updates for media on GeM. Track, analyze, and publish tender analytics for all products. Support the creation of BMI quotes for Shop Carestream bundles. Partner with Finance, Controlling, Supply Chain Logistics (SCL), Business Verticals, and Service teams to ensure smooth tender and channel and corporate order execution. Forecasting and Business Growth: Operate the monthly forecasting mechanism in coordination with relevant departments, focusing on improving forecast accuracy and driving business growth. Support cadence operations, funnel management, and strategic alignment. Compliance and Documentation: Manage all tender-related documentation and accounts receivable (AR) collection. Ensure strict adherence to company policies, business guidelines, and federal laws governing government business in India. Maintain an updated repository of all necessary documents for tender submissions and corporate orders. Turnkey Project Coordination: Collaborate with the procurement team and external turnkey vendors to manage turnkey activities, including required documentation. Work with the service team to oversee site preparedness, measurements, equipment installation, and handover processes. Coordinate with the finance and credit teams to ensure all required documentation is submitted for timely payment collection. Liaise with Carestream Regulatory for AERB approvals, licenses, and updates. Facilitate Quality Assurance (QA) processes for equipment. General Admin support Distributor contract management Pricing administration C4C/SAP data maintenance (masterdata, account creation, E-shop) Required Skills Education: Qualifications Skills: Minimum 6-8 years of previous work experience in the relevant field Strong understanding of tender management and order execution processes. Experience in handling Government e-Marketplace (GeM) portal operations. Proficiency in data analysis, forecasting, and reporting. Excellent coordination and communication skills to liaise with internal teams and external stakeholders. Ability to manage multiple projects efficiently while ensuring compliance with regulatory and business requirements. Must be resourceful in seeking out information, sales tools, and documentation from many internal and external sources. Able to work without close supervision Good interpersonal skills - team working, networking and influencing Pro-active problem solver with capability to manage corrective actions rigorously, results oriented Strong analytical skills and ability to convert data into management information with focus on changes in business environment and key performance indicators measurement Education: Bachelor s degree in Business, Finance or Science. MBA will be preferable. Desired Skills: Work Environment: Physical Requirements:

Position Summary: Ability to place orders in the SAP system Strong problem-solving skills and ability to follow-up on issues Expertise in working with SAP and other related tools Collaboration with other departments within the company Position Responsibilities: Placing orders in the SAP system Identifying and resolving issues related to orders Utilizing SAP and other system tools to manage orders Collaborating with other departments within the company to ensure timely and accurate order fulfillment Communicating effectively with customers to understand their needs and provide accurate information Following up on orders and providing tracking and status updates Adhering to company policies and objectives Self-motivated and able to take ownership of responsibilities. Required Skills Education: Education - Bachelor s Degree Schedule - On Call Monday through Friday - 9hrs.Shift window 5:30pm - 5:30 am IST Experience - 2 years experience in Order fulfillment / Order to Cash process. International voice calling Skills Strong customer service orientation Attention to detail and ability to multitask Strong communication skills, both verbal and written Team player with a positive attitude Ability to handle technical product orders Strong problem-solving and critical thinking skills Able to work in a fast-paced and high-stress environment Sense of urgency and ability to prioritize tasks effectively Knowledge - SAP Desired Skills: Work Environment: Physical Requirements:

Position Summary: We are seeking a Regional Service Manager to oversee the entire Asia cluster service team. This role would be responsible for the direct management of the existing Asia country service managers as well the direct service teams in the region (SG, MY, TH). As a great deal of the ASIA cluster is also indirect, this would also involve extensive service channel management working closely with Sales management and Business Operations teams. Position Responsibilities: Main responsibilities would managing the direct service managers and service channels in the ASIA Cluster also with direct management of the field service teams. Working with global training management to standardise and facilitate training across the ASIA cluster. Being responsible for and driving the service revenue, containing costs and overall owner of the service PL for ASIA. Being a point of contact for customers and service channels in the ASIA Cluster. Deliver the agreed KPI s and financial targets set by the company. Ensuring the direct service team and the channel engineers are trained and equipped to service all products in the Carestream portfolio sold in ASIA. Ensure service is carried out in a compliant way adhering to standard local and global SOP s and compliant company processes to deliver service in a compliant professional manner. Promote a team environment where all members are encouraged to share knowledge and skills and integrate as one unit. Drive customer satisfaction through the delivery of high-quality, cost-effective service. Required Skills Education: Tertiary qualifications in Engineering or related fields or equivalent Health Industry and / or service management experience. Demonstrated service management experience Sound technical knowledge of Health Imaging equipment and experience in managing a culturally diverse and highly skilled workforce in providing service to customers. Demonstrated ability to lead and implement organisational change and provide clear direction to staff. Willingness to travel overseas and within ASIA when required. The successful applicant will have: Demonstrated ability to supervise and lead a team of technical field staff Demonstrated channel management experience preferably in healthcare. Must be results driven with a strong ability to drive outstanding customer service Excellent written and verbal communication skills. Strong Technical Knowledge of Carestream products The ability to travel within APAC as required. Desired Skills: Work Environment: Physical Requirements:

Position Summary: The position shall perform the statutory activities required by a Company Secretary and some support for the legal department. Position Responsibilities: Company Secretary: Play a vital link between the company and its Board of Directors, shareholders, government and regulatory authorities Handle end to end secretarial matters of company. To effectively take care of routine Company Law Compliance, Board and Sub Committee meetings, Filing returns monthly MIS and overall functions of the Secretarial Department of to handle the entire gamut of company secretarial work independently. He/She should be fully conversant with The Companies Act, ROC (e-ROC) Compliance. Managing the Corporate Social Responsibility (CSR) activities of the Company under the guidance of the Board of Directors. Advising on good governance practices and compliance of Corporate Governance norms as prescribed under various Corporate, Securities and Other Business Laws and regulations and guidelines made thereunder. Filing, registering any document including forms, returns and applications by and on behalf of the company as an authorized representative Maintenance of secretarial records, statutory books and registers Arranging board/general meetings and preparing minutes thereof Position Responsibilities (Continued) Company Secretary: All work relating to shares and their transfer and transmission Loan Documentation, registration of charges, status and search reports Advisory services to companies on tax management and tax planning under Income Tax, Excise and Customs Laws Preparing/reviewing various returns and reports required for compliance with tax laws and regulations Keep up to date on developments in corporate secretarial matters Taking the lead for all company secretary work and related duties and managing Secretarial Department work in general. Position Responsibilities (Continued) Legal: Provide support and assistance to APAC/EMEA Legal Director. Closely monitor and facilitate resolution of disputes and litigation together with the help of outside counsel, including maintaining a database of on-going litigation. Monitoring all legal work and associated fees associated with outside legal counsel retained to support the organization in any way, to ensure high-quality work performed within budget. Monitor business activities for potential disputes, claims and litigation. Assist in monitoring outside counsel legal expenditure. Initial review of basic legal documents. Assisting with department work in general Desired Skills: Education: Company Secretary (CS), Member of ICSI Additional Qualification in Paralegal Practices/ company law is desired LLB a plus but not required Relevant Experience: Must have at least two years experience as company secretary in an MNC (preferred) or large local company. Experience in healthcare, medical devices, pharma companies would be an added advantage Critical Skills Competencies: Critical Skills: Communication Interpersonal Planning Skills Analytical Skills Problem Solving Detail Orientation Sound Judgement Behavioral Technical Competencies: Research orientation Multitasking Perseverance

Date: May 31, 2025 Location: Mumbai, IN Company: Carestream Health Position Summary: As the Team Lead for BOC US&C you will oversee the daily operations of US&C order management teams, ensuring a smooth workflow. Your primary focus is to consistently meet Key Performance Indicators and Service Level Agreements, ensuring high-quality service for end-users and customers. You will apply industry best practices to maintain high standards and drive excellent customer service. In your role, you will lead the team through effective management techniques, which include hiring, onboarding, training, development, recognition, and coaching. Additionally, you are responsible for initiating automation and optimization projects to improve operational efficiency, ultimately leading to better turnaround times and service quality. Your leadership will play a crucial role in enhancing the team's performance and customer satisfaction. Position Responsibilities: Process management - Maintaining Service Level Agreements (SLAs) Manage the process of order entry ensuring that the team meets or exceed the Perfect Order Fulfillment (POF) goals for the organization. Monitor status of orders basis the priority and ensure completion of the deliveries as per agreed terms with customers. Oversee and ensure adherence to established SLAs for efficient customer service delivery, including Turnaround Time (TAT) requirements. Arrange, as required, same day shipments or any other special shipments with carrier and/or 3rd Party Logistics partner. Obtain required approval as needed. Solve issues with logistics and transportation partners to ensure timely and quality delivery to internal and external customers. Understand activity variability for the warehouse and take appropriate actions to ensure all shipments happen on time. Responsible to measure quality and volume of transactions performed by the team based on SAP data. Credit approvals - Follow matrix to approve credits for returns, damaged shipments, price overrides. Collaborate closely with parts planning team / warehouse / logistics / credit controllers / sales to fulfill customer requirements. Perform quality checks for the calls handled by team members and sample orders processed. Weekly/Monthly review mechanism with stake holders to gage team's performance and discuss issues / process gaps if any. Acts as the primary escalation contact for the team resolving issues with a sense of urgency to mitigate potential risks, with a discerning ability to escalate issues to the appropriate managerial level. Team / people management - Responsible for annual goals setting for the US&C Parts, Analog, Export and Digital order entry team, mandatory performances reviews, annual evaluation and career path development Responsible for coaching team members against findings based on quality and personal feedback. Identifies areas of concerns and opportunities for performance improvements for the team members Understand the business needs and drive the team to present meaningful and accurate reports and dashboards. Extract, control and analyze data. Recognize trends and form conclusions. Format and present data graphically in charts / tables. Interpret and report on operational performance to management. Conduct regular 1:1’s with the team members, evaluating their performance and addressing criticalities. Provide timely responses to requests from the management team and other support functions. Able to organize and present data relevant to area of responsibility and group performance. Ensure proper organization of the working hours as well as presence of the Team Members at the office. Automation initiatives - Spearhead automation and optimization projects to enhance operational efficiency within the customer service function, ultimately improving TAT / quality. Actively engage as functional lead in Global / regional transformation projects / initiatives for BOT / EDI implementation & actively support in defining requirements, testing, roll-out support, and training for new users. Required Skills & Education: Education : Bachelor’s degree in commerce or a college degree with 3-4 years of equivalent work experience in a related field is required. Knowledge of Import/Export compliance rules and regulations is a plus. Certification in Project Mgt, Operations Mgt, Analytics, ISO, Lean, Quality or Six Sigma is added advantage. Experience : Over 6 years of experience leading teams responsible for order management, order fulfillment, or similar operations. Proven track record in managing and supervising team members effectively. Working knowledge of any ERP system (SAP / Oracle / SIEBEL/Salesforce) Schedule : Shift window 5:30pm – 5:30 am IST Skills: Proficient in collaborating with diverse teams and stakeholders. Possesses strong analytical skills. Ability to engage with individuals at all organizational levels. Adept at resolving workplace conflicts. Skilled in making data-driven decisions and managing workload fluctuations effectively. Diligent, detail-oriented, and committed to identifying root causes. Maintains high ethical standards and is trusted to prioritize employee well-being while encouraging a collaborative work environment Desired Skills: Work Environment: Physical Requirements:

Position Summary: As the Team Lead for BOC US&C you will oversee the daily operations of US&C order management teams, ensuring a smooth workflow. Your primary focus is to consistently meet Key Performance Indicators and Service Level Agreements, ensuring high-quality service for end-users and customers. You will apply industry best practices to maintain high standards and drive excellent customer service. In your role, you will lead the team through effective management techniques, which include hiring, onboarding, training, development, recognition, and coaching. Additionally, you are responsible for initiating automation and optimization projects to improve operational efficiency, ultimately leading to better turnaround times and service quality. Your leadership will play a crucial role in enhancing the teams performance and customer satisfaction. Position Responsibilities: Process management - Maintaining Service Level Agreements (SLAs) Manage the process of order entry ensuring that the team meets or exceed the Perfect Order Fulfillment (POF) goals for the organization. Monitor status of orders basis the priority and ensure completion of the deliveries as per agreed terms with customers. Oversee and ensure adherence to established SLAs for efficient customer service delivery, including Turnaround Time (TAT) requirements. Arrange, as required, same day shipments or any other special shipments with carrier and/or 3rd Party Logistics partner. Obtain required approval as needed. Solve issues with logistics and transportation partners to ensure timely and quality delivery to internal and external customers. Understand activity variability for the warehouse and take appropriate actions to ensure all shipments happen on time. Responsible to measure quality and volume of transactions performed by the team based on SAP data. Credit approvals - Follow matrix to approve credits for returns, damaged shipments, price overrides. Collaborate closely with parts planning team / warehouse / logistics / credit controllers / sales to fulfill customer requirements. Perform quality checks for the calls handled by team members and sample orders processed. Weekly/Monthly review mechanism with stake holders to gage teams performance and discuss issues / process gaps if any. Acts as the primary escalation contact for the team resolving issues with a sense of urgency to mitigate potential risks, with a discerning ability to escalate issues to the appropriate managerial level. Team / people management - Responsible for annual goals setting for the US&C Parts, Analog, Export and Digital order entry team, mandatory performances reviews, annual evaluation and career path development Responsible for coaching team members against findings based on quality and personal feedback. Identifies areas of concerns and opportunities for performance improvements for the team members Understand the business needs and drive the team to present meaningful and accurate reports and dashboards. Extract, control and analyze data. Recognize trends and form conclusions. Format and present data graphically in charts / tables. Interpret and report on operational performance to management. Conduct regular 1:1 s with the team members, evaluating their performance and addressing criticalities. Provide timely responses to requests from the management team and other support functions. Able to organize and present data relevant to area of responsibility and group performance. Ensure proper organization of the working hours as well as presence of the Team Members at the office. Automation initiatives - Spearhead automation and optimization projects to enhance operational efficiency within the customer service function, ultimately improving TAT / quality. Actively engage as functional lead in Global / regional transformation projects / initiatives for BOT / EDI implementation & actively support in defining requirements, testing, roll-out support, and training for new users. Required Skills & Education: Education : Bachelor s degree in commerce or a college degree with 3-4 years of equivalent work experience in a related field is required. Knowledge of Import/Export compliance rules and regulations is a plus. Certification in Project Mgt, Operations Mgt, Analytics, ISO, Lean, Quality or Six Sigma is added advantage. Experience : Over 6 years of experience leading teams responsible for order management, order fulfillment, or similar operations. Proven track record in managing and supervising team members effectively. Working knowledge of any ERP system (SAP / Oracle / SIEBEL/Salesforce) Schedule : Shift window 5:30pm - 5:30 am IST Skills: -Proficient in collaborating with diverse teams and stakeholders. -Possesses strong analytical skills. -Ability to engage with individuals at all organizational levels. -Adept at resolving workplace conflicts. -Skilled in making data-driven decisions and managing workload fluctuations effectively. -Diligent, detail-oriented, and committed to identifying root causes. -Maintains high ethical standards and is trusted to prioritize employee well-being while encouraging a collaborative work environment Desired Skills: Work Environment: Physical Requirements:

Position Summary: Customer Care Dispatch (CCD) Analyst has a fundamental role in providing support to customers within the defined time window. Responsibilities include creating service calls, directing inquiries to specialized support groups or field engineers, and facilitating immediate solutions for Digital or Analog equipment issues as well as consumables. The CCE will also support Field Engineers who need to update cases, create invoices (feedback) specifying time and materials used to resolve customer issues. Update and maintain the database of service equipment (install base). As Service Contracts Administrator (SCA) this role will also support Contracts and billing for the respective regions assigned. These are high impact, revenue generating activities, directly impacting revenue realization for the region supported. Position Responsibilities: Provide support to external and internal customers by resolving issues related to their equipment, answering account inquiries through email, phone, or other electronic means. Understand and interpret customer needs, identifying problems, and determining the best course of action to resolve issues within department guidelines. Input customer account or equipment data into our system (C4C). Create, document, assign, and follow up on service reports for internal and external customers. Strive continuously to improve the delivery of our services/products to provide satisfaction to both internal and external customers. Efficiently manage multiple activities or tasks. Respond to inquiries about the status of service calls, accounts, or spare parts. Assist the logistics and WH team to "Dispatch" service parts. Administer coverage for equipment Direct and indirect customers. Handle contract creation, invoice/renewal, cancellation, and modification in SAP/C4C. Process account changes in C4C as requested by the Service Team. Create credit notes upon request and maintain records. Coordinates with the service/sales team and customers for installation site readiness (India). Update and maintain the Install base (equipment details) in the CRM systems. Create quotes for acquisition of spare parts and service calls based on existing data in the system. Required Skills & Education: Experience 1-5 years in Order Management, Order Fulfillment, Service Contract Administration, or related / similar functions. Schedule Monday to Friday 8.5 hours shift between 0600 hrs. and 2000 hrs. Mumbai time. Flexibility to work shift schedules including rotational/occasional Saturday/Sunday support as per business needs/roster Skills Attention to Detail: Ensure accuracy in data entry, documentation, and contract management tasks. Customer Focus: Maintain a customer-centric mindset and prioritize customer satisfaction. Team Collaboration: Work effectively with cross-functional teams to achieve common goals. Time Management: Prioritize tasks and manage workload efficiently to meet deadlines. Adaptability: Flexibility to handle changing priorities and situations in a fast-paced environment. Problem-Solving: Strong problem-solving and critical thinking skills. Desired Skills: Work Environment: Physical Requirements: