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Carestream Health
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Executive - Customer Service

Executive - Customer Service

Carestream Health

4 - 7 years

0 Lacs

Mumbai Maharashtra

Posted:2 months ago| Platform: SimplyHired logo

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Skills Required

Microsoft Excel ERP systems Bachelor's degree

Work Mode

On-site

Job Description

Date: Aug 3, 2025

Location: Mumbai, IN

Company: Carestream Health

Position Summary:

As a senior executive you will manage the end-to-end lifecycle of service parts orders, ensuring accuracy, timeliness, and customer satisfaction. You will take ownership of complex order handling, coordinate with cross-functional teams, and contribute to process improvement initiatives.

Position Responsibilities:

Order Management

Process service parts orders accurately using ERP systems (e.g., SAP SD).
Validate and verify order details: part numbers, pricing, delivery terms, and customer requirements.
Monitor open orders, backlogs, and coordinate follow-ups to ensure on-time delivery.

Customer & Internal Stakeholder Coordination

Serve as a point of contact for escalated customer queries related to order status, delays, or special handling.
Collaborate with logistics, planning, warehouse, and customer service teams to resolve order and delivery issues.

Co-ordination & Issue Resolution

Investigate and resolve complex problems related to inventory mismatches, part availability, blocked deliveries, and urgent shipment requests.
Provide root cause analysis and recommend preventive measures.

Reporting & Documentation

Generate daily/weekly order fulfillment reports and performance dashboards.
Maintain accurate documentation of customer interactions, order changes, and exceptions.

Support Process Improvement

Identify gaps in the order processing lifecycle and contribute to workflow enhancements and automation.
Participate in system testing, SOP updates, and training sessions for junior staff.

Required Skills & Education:

Bachelors degree in any related field.
4-7 years experience in order management or supply chain operations.
Strong understanding of order-to-cash (O2C) processes and aftermarket supply chains
Hands-on experience with ERP systems (SAP SD/MM preferred); working knowledge of MS Excel (pivot tables, VLOOKUP).
Good understanding of inventory, logistics coordination, and SLA compliance.

Desired Skills:

Work Environment:

Physical Requirements:

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