1589 Customer Management Jobs - Page 21

Candidate has to work from either Hyderabad or Pune location from office for all 5 days and 8.8 hours per day. It is strict mandate from client. ECMS# 532013 Start Date 15-Jul-2025 Project Code(any 1 as primary pls mention) FDFEDIDT Skill Set Ab Initio JD MUST HAVE - Minimum of 7+ yrs. At least 5 year of experience in Abinito development SQL, Oracle and Unix script, experience in any Job scheduler like Autosys Strong analytical and communication skills Experience in Agile development methodology Excellent communication and problem-solving skills Ability to work independently and collaborate with team Work from only Infosys ODC in Hyderabad/Pune for all 5 days and 8.8 hours per day Role & Band Technology Lead, JL5 Work Location with Zip Code Hyderabad, Pune Vendor rate 9500 INR/day BGC Post or Before Onboarding Before Onboarding Drug Test - Yes/No No 3 must Skills Ab Initio, Oracle, SQL 3 Responsibilities Analyze, Customer management, Team co-ordination Manager Name

Responsibilities: * Manage customer relationships using CRM software * Collaborate with sales team on lead generation * Analyze data to identify trends & opportunities * Provide exceptional customer support via phone/email

Role Overview We are seeking a dynamic, empathetic, and charismatic professional to lead our Relationship Management function. This individual will be the face and voice of Organo to our community members, building lasting bonds, resolving concerns with care, conducting meaningful engagements, and cultivating trust throughout the customer journey. This is not just a CRM role its a leadership position that blends PR, event management, hospitality, and emotional intelligence to create extraordinary customer experiences. Key Responsibilities Customer Engagement: Build strong, personal relationships with Organo residents and buyers. Be the first point of contact for addressing queries, concerns, and feedback. Follow through on all issues until closure and ensure timely communication throughout. Community Management: Design and implement community-building initiatives, events, and forums that foster trust, joy, and connection among residents. Celebrate milestones, festivals, and special occasions with the community in culturally inclusive and thoughtful ways. Customer Advocacy: Serve as the voice of the customer within Organo, presenting actionable insights to product, delivery, and service teams. Maintain a log of recurring concerns to help improve systemic service quality. Public Relations & Representation: Represent Organo in community meetings, social platforms, and external events. Handle sensitive situations with tact, diplomacy, and discretion. Team Leadership: Build and lead a customer relationship team as the company scales. Instill a culture of empathy, promptness, and excellence in service delivery. Required Skills & Qualifications 712 years of experience in customer relationship management, hospitality, PR, or community engagement roles. Excellent communication skills in English and Telugu (spoken and written). Ability to listen deeply, communicate with empathy, and resolve issues calmly. Confident event host and planner able to handle logistics, guest management, and on-ground coordination. Warm, approachable, and emotionally intelligent personality. Experience in high-value customer segments (luxury real estate, hospitality, lifestyle, or wellness brands preferred). Preferred Traits Background in hospitality, premium real estate, or luxury lifestyle brands. A peoples person who naturally makes others feel heard, appreciated, and included. High integrity and trustworthiness in handling confidential or sensitive issues.

Finance Executive Job Description: 1. Customer Management: o Verify the accuracy of daily invoice data within the CRM system. o Issue invoices to customers promptly and accurately. o Manage customer refunds, including obtaining necessary approvals. 2. Supplier Management: o Process Note for Approval (NFA) and supplier invoices. o Follow up with vendors to reconcile GST and TDS. o Obtain secretarial approvals for transactions involving related parties. o Draft and review supplier agreements. 3. MIS Reporting: o Prepare and provide customer and employee matrices. o Track and manage financial provisions. o Ensure compliance with statutory requirements, including timely filing of returns and payments. o Update the invoice tracking Google Sheet daily, including invoice details and bank mapping. Experience Range: 3 - 6 years Educational Qualifications: Any graduation Skills Required: Accounts Payable

Req ID: 314003 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP SD CS consultant with HANA experience to join our team in Bangalore, Karn taka (IN-KA), India (IN). Sr. SAP SD CS consultant with HANA experience. Consultant needs to work in 6am to 4pm or 12pm to 10pm & 3.30pm to 1.30am shift needs to have a good communication skill. Needs to have 6+ yrs of experience in implementation & Support of SAP SD and CS module with HANA Experience. Should be able to work on SLAs, should have experience to handle multiple clients and ability to sync with different clients and different process simultaneously. At least 6 years of SAP SD and CS experience with 3 years in Support; Strong knowledge and experience in in house repairs, field service repairs Good knowledge and experience in Service notifications, Service orders, Warranties , Contracts, Repair orders, DIP profile, Equipment and serial numbers In depth knowledge of After Market business processes including Service, Warranty processing and Dealer Management Extensive knowledge of replacement processing including scrap and refurbishment processing. Concepts of Notifications & Service Order Configurations are must. Drive Functional and technical discussions with the client project & Business team during discovery/design sessions. Proficient understanding of SD developments, customizations including Reports, Smart forms, Custom Z transactions, and processing. Strong SAP technical, configuration, and business area knowledge in SD module. Sound SAP SD skills like Pricing / Credit Management / Rebates / Consignment/ Batch Management/ Sales Order / Sales Return / STO Configuration / Warranty Concepts / Deliveries and Billing. Equipment master setup, Serialization, tracking, and integration with warranty tracking and coordination with SD MM and FI modules for reporting of warranty recognition. Knowledge of service labour posting and integration. Self-starter with the ability to acquire new skills autonomously and identify problems and opportunities for improvements within SD modules. Must be capable of working flexible hours sometimes under pressure of aggressive deadlines. Ability to collaborate with other team members working remotely from various locations. Ability to work on Customer-specific integrated applications to SAP. Must have a strong technical foundation and strong problem-solving skills. Ability to research and resolve issues. S/4 Hana exposure on customer management preferably. Proficient understanding of SAP technologies and applications. #LI-INPAS

SBM BANK (INDIA) LIMITED is looking for Retail Liability Sales to join our dynamic team and embark on a rewarding career journey Selling products or services to customers and clients Identifying and cultivating new business opportunities Building and maintaining relationships with clients and customers Participating in sales and marketing activities to promote the company's products or services Researching and gathering information on competitors and market trends Developing and delivering presentations to potential clients Negotiating contracts and closing sales Maintaining detailed records of sales activities and results Staying up-to-date with the latest products and industry developments Providing excellent customer service and addressing any issues or concerns that may arise.

Prayatna-Centre for Child Development-Cochin is looking for Customer Relations Executive to join our dynamic team and embark on a rewarding career journey Build and maintain strong relationships with customers Serve as a point of contact for customers and manage customer accounts Respond to customer inquiries and provide support and assistance as needed Collaborate with other departments to resolve customer issues and ensure customer satisfaction Provide required information to customers Prepare reports on customer account activity and performance Adhere to all customer service standards and protocols Excellent communication and interpersonal skills Ability to build and maintain strong relationships with customers Strong problem-solving and analytical skills

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification: Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Branch Manager Industry: Retail Industry Age:35 Below Experience: 3 Year Location : Mumbai Willing To Relocate Can Apply Retail Sales And Operation Branch Head Language:Tamil/ Any South Language Mumbai( Matunga,Mulund West), Navi Mumbai Immediate

As an Associate at IBM, you'll work with clients to co-create solutions to major real-world challenges by using best practice technologies, tools, techniques, and products to translate system requirements into the design and development of customized systems. Your primary responsibilities include: Working on the end-to-end feature development and solving challenges faced in the implementation. Collaborate with key stakeholders, internal and external, to understand the problems, issues with the product and features and solve the issues as per SLAs defined. Being eager to learn new technologies and implementing the same in feature development Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application Preferred technical and professional experience Experience in Implementation, and design ServiceNow CSM solutions Experience in CSM Application related integration use cases Excellent in client stakeholder and customers management and ServiceNow Certifications will have added advantage Deep understanding and solutioning capabilities in ServiceNow Global scope and foundational data such as Location, Organization, CMDB In-depth experience and solutioning capabilities using Scoped Application

Title Sales Associate Reporting to Store Manager Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score: Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score: Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Title Sales Associate Reporting to Store Manager Responsibilities Area Activities expected to be performed by a Lenskart Sales Associate Customer focus: Driving Net Promoter Score: Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Product recommendation Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions Achieving sales vs. Plan & SOP adherence Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage. Store upkeep & maintenance Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store Personal attributes & competencies Minimum qualification: 12th pass; Graduates preferred Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification : Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification : Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

About the Role The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience. Responsibilities Area Activities expected to be performed by a Lenskart Optometrist Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has Customer focus: Driving Net. Personal attributes & competencies Minimum qualification : Diploma/ Bachelors in Optometry Freshers are eligible to apply- no minimum work experience required Ability to build rapport and trusting relationships Ability to understand unstated needs of the customer and offer solutions Clear communication and active listening skills Ability to adapt to changing environment and openness to learn Proactive task ownership, result-orientation, and customer-orientation Ability to multitask and organize activities based on priority

Role & responsibilities 1. Responsible for establishing the Piramal brand and managing the sales and business development activities for high value LAP segment 2. Responsible for overall sales and cross sell targets through building and development of external channels (DSA, micro - connectors, micro campaigns and centralised leads) and also maintain adherence to customer satisfaction and profitability metrics 3. Monitor the leads and check for the quality of sourcing and ensure quick conversion of prospects as per the targets set 4. Implement and engage in branch promotion activities for establishing the brand and increasing market coverage 5.The incumbent is required to have a good knowledge and understanding of the local LAP market 6. Responsible for customer management including all the customer related queries, issues, grievances and focus on resolving them at the earliest along with other cross functional teams in the branch 7. Ensure that all customer documentation is maintained in the prescribed format and transfer of documents is done safely and seamlessly 8. Provide market feedback on product offerings, channels & processes to senior levels to improve the same 9. Deploy and ensure adherence by team to effective controls and processes to ensure risks are measured, monitored and controlled on an on-going basis

Act as the on-ground SPOC for assigned dealers, ensuring smooth daily coordination. Oversee and follow up on EV charger installations, ensuring timelines (TAT) and quality standards are met. Coordinate with vendors, technicians, and internal teams. Required Candidate profile 2+ years of experience in Customer relationship management. Experience in Automotive, EV, Mobility, or Dealer-facing industries is a plus. Strong communication skills in Hindi and local regional.

Key Responsibilities: Build and maintain strong relationships with existing and potential customers. Handle customer inquiries, feedback, complaints, and ensure timely resolution. Maintain accurate customer records and update CRM software regularly. Collaborate with sales and marketing teams to improve customer experience. Follow up with customers post-sale to ensure satisfaction and build loyalty. Identify customer needs and suggest suitable products or services. Monitor customer satisfaction scores and suggest improvement plans. Provide weekly reports on customer engagement and feedback to management. Key Skills Required: Excellent verbal and written communication in English, Tamil (or local language). Strong problem-solving and interpersonal skills. Ability to multitask and manage time efficiently. Proficiency in CRM software and MS Office tools. Patience and ability to handle difficult situations calmly.

Key Responsibilities: - Plans, prioritizes, and schedules the teams activities to ensure continuity of service and achievement of KPIs. - Reviews team progress and evaluates results to drive continuous improvement. - Leads, directs, evaluates, and develops Customer Order Management staff, ensuring effective resource utilization and goal attainment. - Ensures excellence in customer support across all interactions and communications. - Monitors and improves Customer Order Management processes and procedures. - Investigates and leads cross-functional problem-resolution initiatives. - Handles complex customer inquiries promptly and accurately. - Collaborates with other business functions to integrate order management activities. - Identifies recurring issues and recommends process improvements. - Owns local metrics, reporting, and analysis; participates in global projects. - Coordinates team input for proactive customer communications. - Leads local continuous improvement and participates in global projects. - Primarily work during night shifts (5 PM IST to 2 AM IST), with flexibility based on business needs. - Work-from-home options available two days a week, with the remaining days in the office. - Transport facility provided for office commutes. Qualifications and Experience: - Bachelors degree or equivalent required. - Intermediate level of relevant work experience required; 5-8 years preferred. - Background in customer-facing roles, supply chain/logistics, or international trade preferred. - Excellent communication and interpersonal skills. - Strong analytical and problem-solving abilities. - Ability to thrive in a fast-paced environment and adapt to changing priorities. - Collaborative mindset with the ability to work effectively with diverse teams and stakeholders.

The Demand Planning Manager will coordinate the creation of the Demand Plans for use in Integrated Business Planning within each mid-size to large business and/or Line of Business. Leads the development of the rolling 36-month forecast and supports the 5-year demand forecast to facilitate Strategic and Aggregate Planning. This role will liaise and consult with Sales, Marketing, Brand/Product Organizations, Finance, and Supply Chain to facilitate the Demand Planning Process. Works with the Demand Control Leader to understand near-term order trends and potential impacts on longer-term forecasts. Key Responsibilities: Maintain the integrity of the Demand Plan and take corrective actions promptly to ensure Demand Plan stability; escalate as appropriate. Manage cross-functional and cross-BU interactions to ensure dependable and efficient demand management, including daily operations. Work closely with GOEMs to manage and level-load demand to the plants. Lead Integrated Business Planning (IBP) for Powergen India both internal and external (Short-term, Medium-term demand forecasting) and lead the Demand Review for India Powergen. Participate in the global Demand Review and submit forecasts for regional and global needs. Conduct analytics of GOEM CRMs for engine inventory, primary shipments, order board, and secondary shipment trends. Use knowledge of Business, Customers, Markets, and Products to efficiently challenge Demand Plan assumptions to improve forecast quality and robustness. Drive assumption management in demand planning. Lead continuous improvement projects aligned with Cummins Operating System and Functional Excellence direction and leverage common processes, tools, and information systems. Support Corporate Demand Management initiatives and lead the global business unit demand planning process to ensure global alignment. Manage consolidated sales projections for volumes and financial implications in both the monthly demand planning process and strategic planning processes. Establish collaborative business partner relationships to create common demand management processes and procedures. Strategically and tactically address daily problem-solving and continuous improvement opportunities to achieve performance targets. Develop, track, and improve key performance indicators (KPIs). Manage, coach, and develop staff; work with employees to set goals in training and development, performance, and career planning. Serve as Chief of Staff and MSFE lead for Powergen India, providing additional leadership and strategic guidance. External Qualifications and Competencies Experience: Essential: Strong understanding of Demand Management & Forecasting,Supply Chain Experience, Sales & Marketing. 6S Green Belt Certified preferred or willingness to train. 5-7 years of relevant experience. Customer Management Experience Desirable: Project Management skills. Knowledge and understanding of Supply Chain principles. Competencies: Balances Stakeholders Anticipating and balancing the needs of multiple stakeholders. Builds Effective Teams Building strong-identity teams that apply diverse skills and perspectives to achieve common goals. Business Insight Applying knowledge of business and the marketplace to advance the organizations goals. Communicates Effectively Developing and delivering multi-mode communications that convey a clear understanding of different audience needs. Manages Ambiguity Operating effectively even when things are uncertain or unclear. Manages Complexity Making sense of complex, high-volume, and sometimes contradictory information to effectively solve problems. Organizational Savvy Maneuvering comfortably through complex policy, process, and people-related organizational dynamics. Strategic Mindset Seeing ahead to future possibilities and translating them into breakthrough strategies. Data Analytics Discovering, interpreting, and communicating qualitative and quantitative data to extract meaningful patterns and business insights. Problem Management Controlling the life cycle of problems to proactively prevent incidents and minimize their impact on the organization. Market Analysis Researching information to expand knowledge of markets, identifying trends, and summarizing relevant insights for business impact. Market Forecasting Analyzing and interpreting market data from various sources to create unbiased market projections for business segments. Integrated Business Planning Leading the IBP preparation cycle(s) and IBP Review(s) to ensure informed business decision-making. Values Differences Recognizing and leveraging the value of diverse perspectives and cultures within an organization. Education, Licenses, and Certifications: MBA, Undergraduate degree required. Green Belt certification preferred. This position may require licensing for compliance with export controls or sanctions regulations.

Key Responsibilities: With minimal supervision, manage first-call resolution for customer orders and enquiries: Ability to manage a high volume of incoming routine customer communications (via phone and/or email) for order entry, respond to frequently asked questions (FAQs) and resolve common enquiries Process customer orders within the order management system, accurately and within the required deadline Compile and distribute export and shipping documentation to enable customer orders to be processed in a timely manner Publish confirmations and notifications to customers (for example: order acknowledgements, shipment notifications, shipment tracking details and/or invoices) Respond to customer enquiries by referring them to published materials, secondary sources, or transfer the enquiry to the next appropriate level of customer support Collaborate with the next appropriate level of customer support to seek resolution to challenging enquiries/complaints, providing documentation and continual communication to customer throughout the process Maintain accurate records of all internal and external interactions in the appropriate database/system Prepare and distribute standard internal and customer reports Support order management team goals and initiatives to become a more proactive customer support organization Identify and communicate areas for process improvement to Supervisor External Qualifications and Competencies Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Drives results - Consistently achieving results, even under tough circumstances. Self-development - Actively seeking new ways to grow and be challenged using both formal and informal development channels. Customer Support - Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction; describes how customer support and the order life cycle are interconnected to ensure an overall positive customer experience. Order Life Cycle - Demonstrates the phases of the end-to-end order life cycle, terminology and functional collaboration that enable customer orders to be fulfilled; describes how the order life cycle and customer support are interconnected to ensure an overall positive customer experience Order Life Cycle Systems Knowledge - Demonstrates the steps within each system screen to process customer orders, order modifications and respond to customer queries to ensure accurate and timely order processing and query resolution. Order Processing - Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification and resolution to ensure orders are fulfilled to customer requirements Values differences - Recognizing the value that different perspectives and cultures bring to an organization. Education, Licenses, Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations. Experience: Minimal or no work experience required. Skills Required:- Advance Excel required. Good Communication Skills.

- Training existing clients regarding the features & functions of software - Troubleshoot and resolve client issues - Ensuring customer satisfaction by providing expert support to users - Opportunity to learn about technical analysis of stockmarket Required Candidate profile - Excellent Communication & Presentation Skills - Knowledge regarding sharemarket would be an added advantage - Languages known : Tamil, Hindi & English - Freshers can apply