1589 Customer Management Jobs - Page 19

Main opportunities/challenges for this role Specific Accountabilities, responsibilities and main duties Customer Experience and Sales: Welcome all customers and visitors in a friendly and professional manner, Answer, all first level enquiries received in person, by mail, email, telephone, social media and web as per global Customer management & sales standards . The quality of customer interaction is proactive, customer friendly and compliant to British Council brand guidelines and Customer Service standards. Provide accurate information, promotional & registration material on all services offered by the British Council. Guide customers on the registration process and make all reasonable efforts to provide resolution at first contact and meet or exceed income / conversion targets . Build rapport with the prospect in order to find out the objectives, needs and requi.rements of the customer, and take their interest forward. Promote self-access solutions to customers and facilitate their journey across channels Contribute to customer service indicators like customer feedback and net promoter score customer effort assessment scores for the centre. All opportunities are recorded on CRM, databases and records, and information files are kept up[1]to-date in line with requirements outlined by Customer Services Manager. All feedback and customer comments are passed on to the Duty Manager, within one working day and recorded in writing. Using the appropriate systems, to register and obtain payments from all customers, while adhering to the procedures in place.Effectively resolve and record customer enquiry, reason for contact and contact details on CRM or appropriate system. Handle first level complaints promptly and escalate serious and sensitive complaints in a timely manner Business delivery: Acquire and maintain an excellent level of product knowledge at all times. As duty officer ensure that designated tasks for the relevant shifts are completed accurately. Specific projects and responsibilities given to each member of staff (eg: product leadership or information management) are carried out in line with objectives. Flexibility to rotate between work stations, ie Call centre, villa reception, meet and greet, and integrated customer service desk. Flexibility to work extra hours during registration period in order to achieve the service level agreements on access and quality. Make sure that information brochures/ leaflets are replenished and are always available and standard responses and online resources are updated.Supports all aspects of the operation on the ground and offsite as per business and operational requirements. Make reasonable adjustments to support team in business continuity situations. Recording income accurately and managing end of day reconciliation Responding to more complex enquiries such as refunds and transfer postponements class credits etc in line with process agreed with the business team Sales and Product Promotion: Cross sell and upsell British Council services to deepen the customer engagement with the British Council using a soft sell approach. Handling consultations and turning enquiries into sales thereby achieve defined conversion and income targets. Make outbound calls to support customers dropping out at different stages of the customer journey. 3 Support re-registration drives and focus on maximising income by selling longer packages Be accountable for agreed individual income and conversion targets on a monthly basis Make outbound calls to support customers dropping out at different stages of the customer journey and track conversions. Capture all opportunities on CRM and send proactive communication to candidates to nurture leads as per process agreed with business

Fresher's can also apply 1-2 years of experience (preferably in handling calls , feedbacks) Basic command of English with regional language known in telugu. Interviews are conducted Face - to - Face. Required Candidate profile Work from office. Shifts ; Day shifts, workings depends CTC depends on candidates profile, and Qualification too We need Immediate joiners, or atleast 15 days Notice period.

Hiring For Work from Home: Customer Support for Voice Process We are hiring for Customer support role for voice process. Freshers and Candidates with 6 months of experience in voice process can apply for this role. Job Details: Languages: English + Hindi Qualification: Graduation is a mandatory CTC: 18400 (Take Home: 14000) Working Days: 6 days working & 1 Rotational off Contract Duration: 3 Months Mandatory Requirements for Work from Home Setup System with Intel i5 processor or above Minimum 8GB RAM & Windows 10 or above USB Noise Cancellation Headset Power backup Stable Wi-Fi Connection Interested candidates can walk-in directly to the below mentioned venue Interview Location : Legend platinum building, Teleperformance, 2nd floor, opp CII, beside rainbow birth right hospital, Kondapur, Hyderabad Note: No interviews on Sunday

Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across various inbound channels, often simultaneously. The Customer Success Rep must stay collected and prioritize most pressing needs first Troubleshooting questions such as How do I activate my service? and How do I get a better signal? and When will my payment be processed?. You'll resolve issues thoughtfully and efficiently because your time and the customers time is valuable! Staying in the know about various digital tools and keeping up to date on technology that our customers may be using. You'll also have access to amazing technology that makes doing your job easier and more enjoyable Our Ideal Candidate : Communication comes easy to you in all forms. Customer service is your passion, and you love the bragging rights. Meeting new people has always been a breeze and helping is even easier. Awesome organizational skills with the talent to juggle multiple priorities. Learning new things and growing is something you cant get enough of. You thrive in a fast-paced environment and can keep your cool under pressure. Avid technology user and a great problem solver. Honest, trustworthy and people know they can rely on you Requirements: High School diploma or above • At least 3 years of work experience in a customer-facing role Fluent English speaker; bilingual Spanish speaker is a plus Expected Hours: This requirement is for US day time as India team supports US operations 24/7. This means the shift timing would be between 6:30 pm IST (or 7:30 pm IST when daylight savings are on in US) to 6:30 am IST (or 7:30 am IST during US daylight savings) for a budgeted 40 hours per week, with approximately 8 hours each day on an average. The person should be flexible to work during these hours, with possibilities of working even between 12 am IST (midnight) to 7:30 am IST. The shift timing can change on a day to day basis, as per the schedules and requirements of the Company. About Reach Care: Not your average call center by a long stretch, the Reach Care team delivers world-class experiences for agents and customers. We believe the key to amazing customer service is empowering our agents with a positive, fulfilling workplace and world-class technology.

Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9831388551 | 9147047910 | 9147047911 (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive

Skill required: Commercial Banking Operations - Core Banking Designation: Banking Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management. What are we looking for Responsibilities/Authorities Should be able to review the US financial statements of the borrowers/guarantors, calculate/interpret the financial ratios.Understand and Analyze the company / borrower performance based on financials, cashflow, and other secondary informationUnderstand the type of facilities and exposure of the borrower to asses the Loss Given Default and the Probability of Default. Should have knowledge of financials ratios impact on the overall performance.Ability to summarize borrower, financials, cashflow. Industry performance details in a clear and crisp wayIdentify the Risk associated with the borrower / company and mention it accordingly in the review along with the possible mitigants with justification. Performing assignments/deals/tasks of moderate complexityWorking with limited supervision, Performing tasks with some degree of independent decision making, Ability to take judgment callsContributes to cycle time improvement and efficiency of the teamCommunicating in correct English with clients, both orally and written. Analytically sound to take decisions on effectiveness of Controls. Advanced Proficiency required in English Language to create documentation.Responsibilities/Authorities Should be able to review the US financial statements of the borrowers/guarantors, calculate/interpret the financial ratios.Understand and Analyze the company / borrower performance based on financials, cashflow, and other secondary informationUnderstand the type of facilities and exposure of the borrower to asses the Loss Given Default and the Probability of Default. Should have knowledge of financials ratios impact on the overall performance.Ability to summarize borrower, financials, cashflow. Industry performance details in a clear and crisp wayIdentify the Risk associated with the borrower / company and mention it accordingly in the review along with the possible mitigants with justification. Performing assignments/deals/tasks of moderate complexityWorking with limited supervision, Performing tasks with some degree of independent decision making, Ability to take judgment callsContributes to cycle time improvement and efficiency of the teamPerform assignments/deals/tasks of high complexity and resolving queriesAbility to interact with Clients on weekly calls and explain Issue Management process Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Hindi - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a voice Support Agent, you will be responsible for providing high-quality, real-time customer service via voice. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future referencMaintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Collections Sole responsibility of targets basis allocated base on: I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations

Skill required: Commercial Banking Operations - Core Banking Designation: Banking Operations Specialist Qualifications: BCom Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help clients address quality and productivity issues, keep pace with customer expectations, navigate regulatory and operational pressures and ensure business sustainability by transforming their banking operations into an agile, resilient operating model.The Corporate banking /Wholesale banking team is responsible for helping clients and organizations processes trade finance transactions by providing superior service delivery to trade customers whilst safeguarding the bank from risks associated with this business.Develop and deliver core banking solutions for the applications that process the essential functions of banks, including account management, interest calculations, cash deposits and withdrawals processing, customer management and product management. What are we looking for Good CommunciationGood Communciation Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems May create new solutions, leveraging and, where needed, adapting existing methods and procedures The person would require understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor May interact with peers and/or management levels at a client and/or within Accenture Guidance would be provided when determining methods and procedures on new assignments Decisions made by you will often impact the team in which they reside Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification BCom

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years Language - Ability: Arabic - Expert About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently.Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively. What are we looking for oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference.Maintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge. Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shiftsSkills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Collections Sole responsibility of targets basis allocated base on: I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations

Collections Sole responsibility of targets basis allocated base on: I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations

Collections Sole responsibility of targets basis allocated base on: I. Renewal collection and persistency targets through customer calling or physical visits to customer residences with prior appointment II. Ensure maintenance and sharing of daily customers trackers and conversion thereof, including review with Manager-Collections III. Convince customers and get renewal premium and policy continuation to continue insurance and giving retention tools like mode change/Partial withdrawal/PUA surrender/Loan etc. IV. Timely depositing the cheque at the nearest MLI branch/ bank branch within 24 hours of the cheque collection V. Effectively handling customer escalations, 100% resolution of customer queries & concerns including tracking of service requests raised, providing clarity to required customers on special revival scheme, change in term, short premium bucket to resolve financial constraint and retain customers VI. Ensuring follow up on critical document like Health Declaration Form / tele underwriting/home visits medical/ ECS Mandate/ complaint letters on silent grief and obtaining new contact details getting update through branch operations

We are looking forward to hire Power Apps Professionals in the following areas : Experience 8-10 Years Design and develop RPA solutions, ensuring efficiency and effectiveness in automation processes. Drive process design and improvement initiatives, ensuring efficiency and effectiveness in automation implementations. Prepare work breakdown structures and accurate estimations for project planning and execution. Demonstrate strong problem-solving abilities and adept troubleshooting skills, exercising mature judgment in resolving technical issues. Demonstrate adeptness in business process modeling and implementing technical solutions tailored to RPA requirements. Stay updated with the latest features and advancements in RPA technologies relevant to the automation platform in use. Lead process design sessions, validation rule establishment, and report generation to ensure alignment with project objectives. Implement performance tuning, exception handling, and notification frameworks to enhance automation platform capabilities. Integrate automation tools seamlessly with external applications, ensuring smooth interoperability. Possess a deep understanding of various business processes within relevant domains. Proficiently apply industry-standard project management methodologies such as SDLC, Agile, and Scrum to project execution. Conduct code reviews and provide technical guidance through informative team sessions. Modularize automation processes to enhance scalability and maintainability. Assign tasks effectively and monitor progress to ensure timely project completion. Capable of functioning as an individual contributor, contributing expertise to project deliverables. Navigate the automation development lifecycle with proficiency and precision. Keep abreast of the latest technology trends, integrating relevant advancements into automation processes. Required Technical/ Functional Competencies Application Design: Ability to design applications and database (create high level or low-level design) using right design patterns as required, that address functional and non-functional requirements. Ability to decide on document templates, standards and best practices and tools and frameworks to be used. Architecture tools and frameworks: Familiarity with industry tools /frameworks, ability to analyse, use them based on customer requirements. Work with SMEs to explore new tools /frameworks for implementation. Customer Management: Working knowledge of customers business domain and technology suite. Use latest technology, suggest solutions to increase business, understand customers business. Domain/ Industry Knowledge: Application of industry standards /practices, creation of complex business models as per customer requirements. Analysis of current-state and define to-be processes in collaboration with SME, present recommendations with tangible benefits. Drive process improvement initiatives, ROI analysis through innovation. Estimation and Resource Planning: Identify/assign the resources to complete the task. Use appropriate estimation models based on project scope for medium-high complexity scenarios. Track /report gaps between budgeted and actual spend. Project Management: Execute complex projects effectively, identify ways to improve efficiency, define QA processes/plan, tailor organizations quality guidelines and benchmarks to meet specific project quality requirements and processes, review project processes and deliverables. Manage functional areas within small/medium project, plan and monitor environment setup required for development, QA/UAT, production, and disaster recovery management; review plan and scope, review project goals, prioritize and actionize items, and manage stakeholder expectation during project execution. Requirement Gathering and Analysis: Extract functional and non-functional requirements for medium to complex scenarios. Analyse impact of changes, identify dependencies and transition requirements. Platform/ Technology Knowledge: Review various product-specific solutions for specific project/ client/ organization. Conduct product demos, walkthrough and presentations to prospects if required. Leverage the best practices already followed within the product. Solution Design: Understand and design processes, translating key business drivers into solution building blocks and designing a modular, flexible solution that meets business requirements. Create diagrams /specifications, design application behaviour/business rules, provide input for technical design. Create solution options based on research of system capabilities, standard processes, and high-performing companies. Coordinate process playbacks/prototype reviews with stakeholders, internal teams and configure packaged/ custom applications to realize business solutions. Service Support and Maintenance: Plan/execute transition activities for small projects. Define scope for a release in discussions with various stakeholders, plan the release schedule and requirements, devise back-out plans as well as oversee the release process. Design maintenance processes /systems for the solution and review/mentor team. Track plans on multiple parameters to ensure adherence to SLAs. Required Behavioral Competencies Accountability: Takes responsibility for and ensures accuracy of results and deadlines of the function and/or team and in completing own work. Collaboration: Reaches out to others in team to ensure connections are made and team members are working together. Looks for ways to integrate work with other teams, identifying similarities and opportunities, making necessary changes in work to ensure successful integration. Agility: Demonstrates openness to the possibilities that change presents and begins to plan for how role may change. Works with others to prepare for change. Customer Focus: Identifies trends and patterns emerging from customer preferences and works towards customizing/ refining existing services to exceed customer needs and expectations. Communication: Communicates well-organized ideas, information, and data to broad and diverse audiences across the Organization (through formal and informal presentations). Helps others identify their appropriate audience. Drives Results: Sets realistic stretch goals for self & others and perseveres to follow through with resilience and remains calm in a crisis or stressful situation to exceed organization/client expectation. Resolves Conflict: Identifies and understands the source of conflict, addresses, and overcomes. Certifications RPA Advanced Professional Certification Our Hyperlearning workplace is grounded upon four principles Flexible work arrangements, Free spirit, and emotional positivity Agile self-determination, trust, transparency, and open collaboration All Support needed for the realization of business goals, Stable employment with a great atmosphere and ethical corporate culture

As a Therapy Business Manager you will be responsible for the development and performance of all sales strategies in assigned market. Further you will drive primary sales, secondary sales and ensuring brand presence in defined markets. You will supervise/manage the distributor network to achieve desired sales objectives thereby ensuring achievement of financial and ethical objectives of the division as per the business strategy. To achieve this you will have authority to develop your customer management plan, approve expiry products issue credit note for distributors under your control, recommending appointment and credit limits of distributors, develop, execute & plan your resource utilization and participate in Strategy Execution review meetings to ensure alignment. You have a very important role to play in Divisions success. Roles and Responsibilities in detail Area Business Planning: Plan for monthly and quarterly business. Plan for Trade activation business and over all sales Plan demand generation and fulfillment Monitor actual Sales and mid course corrections and inputs to reduce variance against expectations Prescription audit for Abbott brands and other competitors brands To create and update customer list having specified number of doctors / chemist (Trade) as per the therapy / product requirement and maintain the same in physical / electronic format. Identifying potential town and appointing distributor and customers (trade) in line with business philosophy Business generation & development: Achieve monthly, quarterly, half yearly and yearly Sales target by promoting companies product ethically to customers as per the business plan Having science base discussion with Doctor and chemist for promotion of product in clinic and at chemist place Organizing Camps (CME) as per the division strategy and customers need To carry out activations across trade and clinics for brand visibility To plan and conduct merchandising and sampling activity as per Division strategy. Facilitate the process of successful new product / products launch in the territory by undertaking correct identification and targeting customers for the new product, meet them at pre determined intervals, effective in clinic / trade promotion and feed back to the company Execute the customer management plan to ensure that all the customers are covered as per the plan and meet minimum KPIs as follows: a. 100% coverage of Doctors. b . Customer Call average as per the customer management plan of the division / therapy. c. Market intelligence collection, retailer level inventory management calls as per the product profile and marketing strategy of the therapy / division. Brand Management: Ensuring the visibility of Abbott brands on retailers outlet as a part of brand promotion strategy To plan and attend Retail meets, Market Blitz etc for sales growth LOCATION: India > Mumbai : BKC Building t

- Location: Ghansoli, Mahape - Salary: 15,000/- in-hand - Shift: 10am-7pm (Fixed) - Week off: Sunday (Fixed) - Experience: Fresher/6+ months - Qualification: HSC (Min) - Rounds: HR, OPS & Client Interviews - Contact Hr Rahul: 92093 07213

Job Title: Shift Manager Location: Bangalore Department : Retail Operations Reports To: Store Manager/ Cluster Business Manager We have opening in our Printo retail store based out of Bel road and white field. Job Summary: The Shift Manager is responsible for overseeing daily operations, ensuring smooth workflow, maintaining quality standards, and managing staff performance during their shift. The role requires leadership, problem-solving skills, and the ability to handle customer interactions while meeting operational targets. Key Responsibilities: Supervise and coordinate shift activities to ensure smooth store operations. Monitor and manage staff performance, assign tasks, and provide training as needed. Ensure adherence to company policies, safety guidelines, and operational standards. Oversee production, inventory, and quality control processes. Handle customer queries, escalations, and ensure excellent service. Track shift performance, generate reports, and communicate with management. Maintain discipline, resolve conflicts, and promote a positive work environment. Ensure all statutory and compliance requirements are met. Optimize workforce efficiency and reduce operational costs. Requirements: Bachelors degree or relevant experience in retail. 2-5 years in a supervisory role, preferably in a production or retail environment. Strong leadership, problem-solving, and decision-making skills. Ability to handle pressure and multitask in a fast-paced environment. Knowledge of inventory management and quality control is a plus. Proficiency in MS Office and familiarity with ERP systems is an advantage. Willingness to work in shifts, including weekends and holidays if required.

Key Objective of the Job: Timely recovery of dues, maintaining customer relationships, monitoring accounts, and ensuring compliance with legal and company policies to meet collection targets and mitigate financial risks.Top of FormBottom of Form Key Deliverables: a)Collection Activity Achieve assigned collection targets for SLCV&PV (in the 0-3 range) b)Customer Management Ensure that the daily visit and the customer target is met Ensuring regular contact with existing clients to maintain company's presence c)Adherence to the Process Should adhere to the laid down processes Accept Challenges Should be able to work under challenging environment d)Document management Ensure all collection documents are submitted correctly and on-time

Roles and Responsibilities Provide technical services to customers, including troubleshooting and resolving issues with equipment. Manage customer relationships, ensuring excellent customer support and handling. Ensure safety compliance and maintain a clean work environment. Collaborate with team members to achieve store operations goals. Troubleshoot complex problems using problem-solving skills. Desired Candidate Profile 1-15 years of experience in automobile service engineering or related field. Strong knowledge of equipment maintenance, repair, and servicing procedures. Excellent communication skills for effective customer interaction. Ability to work independently as well as part of a team. Salary : Depends upon the candidate's experience.

Position Title : - Cluster InCharge -Retail Sales (Female Candidates only) Opened location: Reporting to: RSM Business Unit: Baby Care Department / Function: Retail Marketing Working Days: Mon-Sat (Sunday Holiday) Interested Immediate Connect- 7892648654 (Call/wtsapp)24*7 Mandatory to apply to this below link- https://foeurope.my.salesforce-sites.com/jobboard/JobRegister?JobId=a1hKA0000001damYAA The ideal candidate will be responsible for sales performance, customer satisfaction, and staff training and development. You will work to foster client loyalty and expand our brand presence. The ideal candidate will spearhead these efforts with a customer-centric attitude. Responsibilities :- Oversee daily store operations including opening/closing, inventory checks, and supply management. Set and execute sales performance goals to drive revenue and profitability. Hire, train, and assess employee performance and productivity. Lead, motivate, and manage the store team to ensure high service standards. Maintain an orderly, clean, and presentable store environment in compliance with hospital and hygiene standards. Manage stock levels, oversee timely ordering, and minimize wastage. Handle cash management, monitor transactions, and ensure accurate record-keeping. Plan and implement promotional activities to boost sales and customer engagement. Ensure effective product placement for maximum visibility and accessibility. Participate actively in all store-related activities and initiatives. Coordinate with hospital teams on events, promotions, and health-awareness campaigns. Meet with doctors and healthcare professionals to strengthen relationships and generate business opportunities. Resolve customer issues promptly to ensure a positive experience. Maintain accurate records of sales, inventory, and staff attendance. Conduct regular staff training on product knowledge, customer service, and safety protocols. Candidate Profiles Graduation or equivalent experience 4+Years of Team leading experiences in Retail, Hospitality, Pharma,FMCG Two-wheeler is Required Travelling is a must. Age limit 35 Max Travelling is Compulsory for all assigned Stores across territory Psychometrics/ Behavioral Traits: - Demonstrates high energy. Strong ability to influence, drive change amongst ambiguity. Goal driven and result oriented. Clear and fact-based decision making. Diverse and able to work well in teams and across functions. Language: - Proficiency in English and local language. Multilingual will be an advantage. Geographical Experience: - Must have locality market experience. Management Experience: - Team Management, Sales, Business Development, Stakeholder Management Range: - Interview Round: - 1st Round - Manager Round 2nd Round- Business Round 3rd Round- RSM Round

Coordinate with Latin America team, expand customer base in LATAM region. Support the team - identify new customers, market info and insights, lead generation, monitor competition activities. Handle direct key accounts. Identify industry trends. Required Candidate profile MBA with 2-4 years exp in sales of essential oils. Competent at quantitative & qualitative analysis, customer management, MS Office. Entrepreneurial and adaptability skills.

Analysis of defective Part (Why- Why Analysis) A3/5W/8D Knowledge ,Customer Handling Process Audit , IATF/VSA Knowledge Rejection Analysis ,Customer Complains , Customer Audit,Warranty

Are you interested in helping the farmers Society? Do you have at least one year of sales experience? Responsibility: Handling customer inquiries. Seek out new sales opportunities.Meeting the sales targets.Excellent communication skills in Tamil .

Responsibilities: 1.Respond to customer inquiries via phone, email, chat, or social media promptly and professionally 2. Ensure a high level of customer satisfaction through excellent service. 3. Stay up-to-date with product knowledge to provide accurate information and assistance to customers. Proficient in Vietnamese- B2 level Certified Empathy & Patience Attention to Details Teamwork & Professionalism. Responsibilities: Promptly and professionally respond to customer inquiries across multiple channels, including phone, email, chat, and social media. Ensure a high level of customer satisfaction by delivering excellent service and resolving issues effectively. Maintain up-to-date knowledge of our products/services to provide accurate information and comprehensive assistance to customers. Demonstrate empathy and patience when interacting with customers, understanding their needs and concerns. Exhibit strong attention to detail in all interactions and documentation. Collaborate effectively within a team environment, contributing to a positive and professional work atmosphere.