1589 Customer Management Jobs - Page 18

Job Description Job Title: Senior Technical Engineer - EMCS Customer Projects 7-8 years of experience About the Position: We are excited to offer a Senior Technical Engineering role in Digital Power, focusing on the Oil & Gas, Electro Intensive, Energies, Power & Grid, Micro-Grid, and Transport sectors. This position is based in Gurgaon, India, within our Regional Execution Platform, where we collaborate closely with major industry leaders. You will have the chance to interact with various internal and external business leaders, including key customers in these segments. Your Mission: You will be responsible for providing technical solutions, driving innovation, and planning execution strategies. You will lead the EMCS Automation Engineers and manage automation activities for complex projects. You will foster a culture of innovation within the team, encouraging members to take risks and pursue technical excellence. Additionally, you will play a critical role in developing our product offerings, exploring new solution options, and collaborating with the Line of Business and R&D teams. Supporting the Project Manager and Tendering team with technical insights during project execution and bidding processes is also part of your responsibilities. You will assist both internal and external customers, as well as sales representatives, with technical inquiries. Key Responsibilities: Develop your skills and those of your team through new technologies, solutions, and activities. Analyze and identify risks and opportunities related to project specifications during the bidding/tendering stage. Ensure compliance with project objectives, timelines, and schedules. Plan team activities based on workload and solution complexity, while identifying required competencies. Collaborate with your line manager and other project stakeholders to create a positive and engaging work environment. Maintain technical quality and service levels for engineering documents (such as network architecture, technical descriptions, BOM, etc. ). Act as a coordinator for complex projects, ensuring targets for deliverables, quality, and efficiency are met. Ensure adherence to quality, safety, and environmental procedures, actively participating in their development to meet service needs. Drive continuous improvement by setting productivity targets and implementing related actions. Lead subcontractors (when applicable), ensuring proper competence, assessment, and relationship management. Engage in ongoing improvement of engineering competency and capacity for both you and your team to meet project execution requirements. Support the line of business in developing and deploying new products and innovations. Qualifications: A bachelor s or master s degree (or equivalent) in Electrical/Electronics, Computer Science, or Instrumentation Engineering. 7-8 years of experience in energy automation project execution, team leadership, and customer management. Strong knowledge and understanding of the industry. Versatile customer experience is a plus. Leadership , interpersonal, and team-building skills. Excellent soft skills and communication abilities. Self-motivated and proactive. Qualifications Qualifications: A bachelor s or master s degree (or equivalent) in Electrical/Electronics, Computer Science, or Instrumentation Engineering. 7-8 years of experience in energy automation project execution, team leadership, and customer management. Strong knowledge and understanding of the industry. Versatile customer experience is a plus. Leadership , interpersonal, and team-building skills. Excellent soft skills and communication abilities. Self-motivated and proactive. Schedule: Full-time Req: 009HD0

Product Advisor, you will be responsible for making sales calls and closing sales pitches with our members. Advisor is the one who follows sales scripts and demonstrate exceptional communication, negotiation skills, and deliver customer experience. Required Candidate profile Qualification: Any degree Languages: Tamil,English Experience: Minimum 6 months experience in telesales. Age Limit: Up to 30 years old Timing - 10 AM to 7PM RAJESHKUMAR-HR 9345794523 Perks and benefits Day Shift, Incentives available.

Product Advisor, you will be responsible for making sales calls and closing sales pitches with our members. Advisor is the one who follows sales scripts and demonstrate exceptional communication, negotiation skills, and deliver customer experience. Required Candidate profile Minimum 6 months experience in telesales candidates preferred Good Communication must Immediate joiners preferred Perks and benefits PF, ESI, Day Shift, Incentives available.

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers through various channels (phone, email, chat). Maintain records of all interactions with customers using CRM software. Identify opportunities for upselling/cross-selling relevant products/services based on customer needs. Escalate complex issues to senior team members or supervisors when necessary. Desired Candidate Profile 0-4 years of experience in BPO/call center environment handling international voice process. Excellent English verbal and written communication skills is a must. Strong customer handling skills with ability to handle multiple tasks simultaneously.

Role & responsibilities : Acts with integrity, honesty, and knowledge that promote the culture and values of TATA Starbucks. Anticipates customer and store needs by constantly evaluating environment and customers for cues. Maintains a calm demeanour during periods of high volume or unusual events to keep store operating to the prescribed standard so as to set a positive example for the shift team. Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift. Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager. Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance. Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs. Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns. Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned. Follows TATA Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift. Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team. Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers. Maintains regular and consistent attendance and punctuality. Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products. Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition. Preferred candidate profile : Minimum 12th Completed Age Criteria : 18 years At least 1 year experience of team handling into any retail or QSR Perks and benefits 5 days work week Accidental and Life insurance support|Emotional & Mental counselling Opportunity to become a Coffee Master Starbucks Meal & Beverages| 30% brand discount Parental Medical Insurance

Role & responsibilities Co-ordinating the activities of all Departments (Production, QC, Accounts, Sales, Warehouse and Transport) involved in the order fulfilment process. Ensuring the order is accurately entered in the SAP system/relevant IT business system and progressed. Providing timely and accurate information about the order to the customer. Checking product availability and liaising with factories to ensure fulfilment of the order on the customer's required delivery date. Creatively identifying possible solutions in the event of insufficient product availability. Ensuring compliance with Croda's credit control policy. Promptly, firmly but politely informing customers of any credit or account issues that are preventing acceptance or progression of an order. Keeping customers informed of any changes in the timing of their orders due to production or other problems. Helping to reduce slow moving stock and working capital by regularly reviewing concessionable stock and persuasively offering this stock to suitable customers. Helping to maximise revenue collection by regularly reviewing blocked and outstanding orders. Supporting improvement of the order fulfilment process by raising issues and contributing suggestions at Team and Department meetings. Promptly dealing with any complaints a customer may raise. Deputizes when required, coaching and advising fellow team members to solve problems, liaising with the allocated manufacturing site as necessary to resolve supply issues Super User for one or more elements of the SAP-SD module/relevant IT business system, provides training to other employees as needed as well as being the first level of user support. In some locations performs system testing as required by the SAP team and liaises with the SAP team concerning new configuration, functionality, and system improvements.

Role & responsibilities Put customer needs first, be energetic and provide first call resolution (FCR) to all the customers. Be a first point of contact to handle and resolve customer enquiries with accurate information. Evaluate problems of the customers and provide logical lasting solutions. Identify and escalate issues appropriately and ensure a timely response. Ensure best in class customer satisfaction (CSAT) Support customer on multiple channels (Voice, Email, Chat) and verifying information as per process. Educate customers on procedures, and processes to ensure the interaction is valuable to the customer. Ensure escalations are followed up within specified timeline. Go the extra mile to WOW each Customer you connect with Build customer loyalty by follow-up of customer calls. Enhances the customer experience by providing sales information assistance, through use of up/cross-selling, sales techniques. Generate customer interest in the services or products offered by the company. Schedule adherence as per business requirements Works effectively within the team and contributes to a healthy team-oriented environment. Completes assigned tasks within given deadlines. Preferred candidate profile Minimum 1 years of Contact Centre experience in a Soft Skill driven environment Good English language skills required. Excellent communication skills both written (Email/Chat) and verbal (Voice) Good problem-solving skills Strong interpersonal and organizational skill Good computer skills in all MS Office packages Comfortable to work within an agile team.

Key Purpose of the Job : The Customer Care Associate is responsible for attending calls and handling customer interactions in the customer service toll free number. This includes logging of customer complaints, assigning technicians, addressing service requirements / queries, conducting service evaluations and documentation of calls. Educational Qualification / Experience required : - Graduate degree in any discipline - Experience of 3 to 5 years in call centre - Should possess multilingual skills - Must possess knowledge of spoken Hindi Key Responsibilities : 1. Responsible for attending calls on toll free number and ensuring action is taken to resolve complaints 2. Responsible for attending to enquiries made by potential customers on Toll Free Number 3. Handle calls for feedback and evaluation of aftermarket service 4. Handle After Call Work (ACW) including MIS, documentation Task Analysis: Indicative Tasks 1. Responsible for attending calls on toll free number and ensuring action is taken to resolve complaints Attend to incoming calls on toll free number and log calls in Customer Care System (CCS). Ensure breakdowns calls are immediately assigned and action is taken. Use and adhere prepared / set script while receiving calls and during interaction with customers, dealers. Ensure adherence to call answer timeframes, call hold time, calls in queue as per defined procedures. Provide initial level inputs / guidance to customers to resolve issues based on checklists, quick reference guides and other support materials. Provide customers with tracking numbers to be used as reference till issues are resolved and closed. Assign and direct calls / complaints to aftermarket service based on product range, customer locations and other parameters. Track and monitor progress made by aftermarket service technicians including dealer technicians. Escalate unresolved customer complaints / issues / complications to higher levels, as necessary. Seek confirmation from customers on resolution of complaints and complete closure documentation. 2. Responsible for attending to enquiries made by potential customers on Toll Free Number Use and adhere to prepared / set script while receiving calls and communicating with customer. Provide basic / first level information to potential customers with inputs from product documentation, user manuals, quick reference guides and other support materials. Based on product range, customer, location, direct the enquiry to concerned Sales Engineer / Area Sales Manager. Provide support to AMC enquiry generation by providing potential / existing customers information on AMCs. 3. Handle calls for feedback and evaluation of aftermarket service Use and adhere to prepared / set script while making calls and communicating with customer. Use appropriate questionnaire based on customer stage in customer life cycle (for example, post commission, post installation, post resolution of complaint). Escalate any issues / queries raised by customer to appropriate teams. Record responses made by customers in the database and ensure accurate documentation. 4. Handle After Call Work (ACW) including MIS, documentation Prepare complaint register, update records as and when action is taken. Keep accurate records of enquiries, discussions, correspondence with customers in database. Provide support in other activities in aftermarket (for example, identify discrepancy in dealer e- reimbursement settlement by studying the difference in batch wise amounts). Extract recorded information from database and prepare reports for periodical reviews. Provide ad hoc reports / information as and when required by business.

Roles and Responsibilities Handle customer queries via phone calls, emails, or chats with a focus on resolving issues efficiently. Provide excellent customer service by understanding their needs and concerns, and offering solutions accordingly. Manage escalated cases from other teams to ensure timely resolution and maintain high levels of customer satisfaction. Collaborate with internal stakeholders to resolve complex issues that require technical expertise. Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate. Desired Candidate Profile 0-5 years of experience in BPO/Call Centre environment. Excellent communication skills in English language (written & spoken). Ability to work rotational shifts including night shifts (UK shift). Strong problem-solving skills with ability to handle multiple tasks simultaneously. Basic computer knowledge with proficiency in Microsoft Office applications. Greetings From Ignites Human Capital Services Freshers Experienced Freshers 25k Experienced 7.5lks Two way transport call ruth@7848820046 call aditi@7795311459 call pooja@9886112704

Responsibilities: Lead showroom operations & staff Manage inventory & sales targets Ensure Customer engagement, Closure of business & Customer Happiness Oversee store maintenance & merchandising Collaborate with marketing team on promotions Annual bonus Provident fund

Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047911 | 9007152957 | 9831388551 | 9147047910 | (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive

Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047911 | 9007152957 | 9831388551 | 9147047910 | (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive

Mega Walk in Drive is Going From Monday to Friday Interview Venue: HBR, DN2, Signet Tower Unit 804 8th Floor College More Sector 5, Saltlake Kolkata - 700091 We are looking for enthusiastic professionals for blended process who possess flawless communication and expertise in customer centric skills. If you have excellent customer handling skills, are tech-savvy, love learning and implementing new technology, with the passion to guide to customers, we would love to talk to you. Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot. Call & WhatsApp No: 9147047911 | 9831388551 | 9147047910 | (10AM- 7PM ) Eligibility: Under Graduates and Graduates can apply. ( regular students are not eligible) Excellent English communication is mandatory. Mindset Required Good written & Verbal communication Interested to work in BPO Blended & Chat Process Basic computer knowledge 5 working days Flexible to work in Night shifts Ready to work from Office Perks and Benefits. Permanent and full time opportunity One way cab facility Incentives and allowances Promotion with IJP Health Insurance/ PF/ ESI/ Incentive

Note: - Suitable and Interested can apply directly to our posting on Naukri.com or email us on work@tpvindia.com with below required details for further shortlisting & interview process - Do Not call us directly ; - Shortlisted candidates will be mailed thru Naukri.com or will be contact by our HR - Below details to be mailed to work@tpvindia.com - Updated CV - Profile / Role applying for : - Full Name : - Age: - Residence Location : - Current Salary : - Expected Salary : - Notice period : - Reason for change : Job Details as per below : Roles and Responsibilities: - Customer Service executive - Attend incoming customer calls for any queries or any requirements - Our Customer base is B2B segment like Real estate developers and contractors, Contractors for government infrastructure projects, Industries, Sub dealers, etc... - Products we deal in Cement & other building materials used in construction - Quotation & follow up - Order processing - Monitoring Orders continuity - Receivables follow up - Mailing of Statements, etc... - Other back office & admin work Desired Candidate Profile : - Residence: in the radius of 30 kms of Panvel - Good Communication & Convincing skills - Good drafting in English - Good knowledge of Excel / Word - Good typing speed Salary : 25,000 to 30,000 per month Work timing : Monday to Saturday - 10 am to 7 pm

Ensure that customer information is communicated to the respective customer only Ensure that upon written request and verification of the signature the account information is provided Ensure that the customer query are attended to and resolved in an efficient manner and within stipulated Turn Around Time (TAT) Recording complaints as per the specified process Ensure that complaints are resolved quickly and avoid the situation where it may get escalated Improve customer communication on closures through scripts & mails Preventive complaint management Asking for feedback from customers, who may not be complaining Understand and comply with requirements of all relevant policies of the bank including full compliance with Know Your Customer (KYC) and Anti Money Laundering (AML) requirements Ensure that customer contact details are updated PAN Address, Phone and email Any other pending documents/information are to be updated Ensure that correct product information is disseminated Responsibility of processing customer instructions within the said TAT Ensure that the schedule of fees and services are followed and ensuring no revenue leakage to the Bank To handle balance enquiries/ brief transaction queries/ statement or balance confirmation certificate issuance to customers (however to ensure customers are migrated to DBC) To process stop payment Passbook printing as and when required Ensure NTB lead generation as per productivity targets provided by the Bank Deepening of mapped customer portfolio as per benchmarks provided by the Bank. Preferred candidate profile Minimum a Bachelor's degree Basic banking product knowledge will be essential Those having previous work experience may be preferred Strong listening skills and patience to work with customers and understand their needs Ability to demonstrate positive attitude, adaptability, flexibility and punctuality Highly professional and positive attitude and ability to deliver customer-focused service Should be good team player with proper interpersonal skills Should possess sales and influencing skills Good communication skill in Hindi, English and a local language Knowledge of competition will be an advantage

Post: Customer Care Executive - Female Job Location: Gurugram / Gurgaon Company Brand: Savvyy (Ladies Inner Wear) Whatsapp/Mobile: 9899546490 • Customer Support • Order Assistance • Product Guidance • Issue Resolution • CRM Management Required Candidate profile 1-3 years of experience in customer service, preferably in e-commerce, fashion, or lingerie retail Excellent communication skills in English Ensure smooth order fulfillment & customer satisfaction

Requirements for International voice Process: *Excellent Communication skills *5 Days Working *Rotational shift *HSC- 6 month experience required *Graduate - Fresher/Experienced * immediate joiners HR Arti 9522754537 Required Candidate profile Excellent communication is required 6 months experience is mandate undergraduate or graduate both can apply

* Experience in Trust & Safety domain * Excellent stakeholder management skills * Excellent Customer Management skills * Strong organizational skills and ability to multitask and prioritize work * Proven ability to work independently in a fast-paced environment * Excellent communication skills to share findings in an understandable and actionable manner * Broad understanding of training and development * Handy with Google Spreadsheets/MS Excel, Google Slides & Powerpoint * Experience in Trust & Safety domain * Excellent stakeholder management skills * Excellent Customer Management skills * Strong organizational skills and ability to multitask and prioritize work * Proven ability to work independently in a fast-paced environment * Excellent communication skills to share findings in an understandable and actionable manner * Broad understanding of training and development * Handy with Google Spreadsheets/MS Excel, Google Slides & Powerpoint Applications from people with disabilities are explicitly welcome.

Key Objective of the Job: Timely recovery of dues, maintaining customer relationships, monitoring accounts, and ensuring compliance with legal and company policies to meet collection targets and mitigate financial risks.Top of FormBottom of Form Key Deliverables: a)Collection Activity Achieve assigned collection targets for SLCV&PV (in the 0-3 range) b)Customer Management Ensure that the daily visit and the customer target is met Ensuring regular contact with existing clients to maintain company's presence c)Adherence to the Process Should adhere to the laid down processes Accept Challenges Should be able to work under challenging environment d)Document management Ensure all collection documents are submitted correctly and on-time Education Qualification: 12th Pass/ Graduate Specialized job competencies: Functional Competencies 1) Communication Skill 2) Negotiation Skill 3) Market/Industry Knowledge 4) Knowledge of Collections (Policy, Procedures & Scheme) Behavioral Competencies Execution Excellence Customer Centricity Fostering Synergy Hiring Parameters: Should have patience Should be comfortable in moving in fields Prefer local candidate Should have two wheeler license Location - mumbai,delhi,pune,bangalore,hyderabad,chennai.

Customer Success Executive Company name - AccioJob Job location - Gurugram, Haryana, India (On-site) CTC - Upto 5 LPA fixed Working days - 5 (Monday to Friday) Timing - 10am (9 hours) Join Our Team as a Customer Success Executive! Are you passionate about providing top-notch support and guidance to students (our primary customers)? Do you thrive in dynamic environments where every day brings new challenges and opportunities to make a difference? If so, we want you on our team at AccioJob! As a Customer Success Executive, youll be at the forefront of ensuring our students have a seamless experience with our products. From handling inquiries and solving problems to conducting informative demo sessions, youll be the go-to person for our students needs. Heres what you’ll do: Provide real-time information and support to students Act as a liaison between AccioJob and our student community Address student queries and issues via various channels Resolve escalations promptly to maintain a stellar student experience Optimize internal processes to enhance efficiency Our Ideal Candidate: 6 months to 1 year of experience in customer support Excellent communication skills in English (written, verbal, and non-verbal) Quick learner with a proactive approach to work Positive, resilient, and open-minded attitude Experience with group sessions is a plus Proficiency in any other Indian languages is a plus (Hindi, Telugu, Marathi, Tamil etc.) Perks: Competitive salary: 3.5 LPA to 4.5 LPA Health benefits Remote work option available Join us in empowering students and shaping their futures! Apply now and be part of our mission to revolutionize education. #StudentSuccess #CareerOpportunity #RemoteWork

Generate leads & business from assigned dealership as well as the open market Maintain a healthy relationship with Dealers for sales objective. Ensuring Post Disbursal Documents (PDD) updation RC, First EMI & Non starter collection & its updation to maintain the portfolio Timely Communication to dealers staff about the scheme / HO communication about payouts/RC, etc Ensure enhanced sourcing & business at the dealer counter(s) being managed Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team Understanding of customers need and proper guidance / explanation of the finance schemes to the customers Daily sharing of MIS with case wise status of the leads given by dealership Minimum Nos. expected as per productivity matrix. Login to conversation to maintain the targeted ratio. Location: Mumbai,New Delhi,Pune,Bangalore,Hyderabad,Chennai

Greetings from THE JOB FACTORY !!! Hiring for TOP MNC Companies for International voice process - Fresher and experience voice/ non voice/semi voice sal upto 5.5LPA For more details For More Details Call : HR sangeetha N @ 9008816263 (call or whats app) Email id : thejobfactorysangeethan@gmail.com Role & Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and troubleshoot customer issues to ensure satisfaction. Assist customers with order placements, cancellations, and returns. Maintain customer records and update accounts based on interactions. Resolve complaints and escalate issues to the appropriate department when necessary. Provide product recommendations and upsell where appropriate. Maintain a positive, empathetic, and professional attitude toward customers at all times. Meet or exceed customer service metrics, including response time, customer satisfaction, and resolution rates. Stay up-to-date with product knowledge and internal processes to provide the best support possible. Preferred Candidate Profile: Proven experience in a customer service role or similar position. Excellent verbal and written communication skills. Strong problem-solving abilities and the ability to handle difficult situations with professionalism. Ability to multitask and stay organized in a fast-paced environment. Strong interpersonal skills with a friendly and positive demeanor. Basic knowledge of CRM systems or customer service platforms is a plus. High school diploma or equivalent; a degree in business or related field is preferred. Perks and Benefits: Competitive salary with performance-based bonuses. Health and wellness benefits, including medical, dental, and vision coverage. Paid time off, including vacation and sick days. Opportunity for career growth and advancement within the company. Employee discounts and special offers. Work-from-home options (if applicable). Training and development programs to enhance skills and performance. Friendly and collaborative work environment. For More Details Call : HR sangeetha N @ 9008816263 (call or whats app) Email id : thejobfactorysangeethan@gmail.com

Develop execute regional sales strategies- business goals. Lead, mentor manage a team of sales Conduct client meetings, demos follow-ups to drive conversions Build relations with architects, interior designers, builders, and consultants Zoho CRM

Answer inbound calls and respond to customer queries Provide product information, resolve complaints, and assist with orders, returns, and tracking Follow compliance and quality standards during every interaction Aarav @7827642775 / 8294897343 Required Candidate profile UG/ Graduates with 1 year of international Experience in voice-based customer service can apply. Excellent verbal communication skills in English Candidate should be comfortable working in 24*7 shifts Perks and benefits Good incentives career growth. 5 days working.

Greetings from THE JOB FACTORY !!! Hiring for TOP MNC Companies for International voice process - Fresher and experience voice/ non voice/semi voice sal upto 5.5LPA For more details Contact : HR Divyanshi @ 9972832623 (Call or whatsapp ) Email ID : divyanshithejobfactory@gmail.com Role & Responsibilities: Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Provide accurate information and troubleshoot customer issues to ensure satisfaction. Assist customers with order placements, cancellations, and returns. Maintain customer records and update accounts based on interactions. Resolve complaints and escalate issues to the appropriate department when necessary. Provide product recommendations and upsell where appropriate. Maintain a positive, empathetic, and professional attitude toward customers at all times. Meet or exceed customer service metrics, including response time, customer satisfaction, and resolution rates. Stay up-to-date with product knowledge and internal processes to provide the best support possible. Preferred Candidate Profile: Proven experience in a customer service role or similar position. Excellent verbal and written communication skills. Strong problem-solving abilities and the ability to handle difficult situations with professionalism. Ability to multitask and stay organized in a fast-paced environment. Strong interpersonal skills with a friendly and positive demeanor. Basic knowledge of CRM systems or customer service platforms is a plus. High school diploma or equivalent; a degree in business or related field is preferred. Perks and Benefits: Competitive salary with performance-based bonuses. Health and wellness benefits, including medical, dental, and vision coverage. Paid time off, including vacation and sick days. Opportunity for career growth and advancement within the company. Employee discounts and special offers. Work-from-home options (if applicable). Training and development programs to enhance skills and performance. Friendly and collaborative work environment. For more details Contact : HR Divyanshi @ 9972832623 (Call or whatsapp ) Email ID : divyanshithejobfactory@gmail.com