Job Summary: The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Essential Duties Responsabilities: Setup/breakdown of conference spaces to meet the customers event needs. Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components. Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. Responsible for job site documentation as needed. Perform support tasks in a timely and quality conscious manner including but not limited to:meeting support, installing connectors, video/audio recording support. Work with internal/external teams in a professional manner that reflects the values of AVI-SPL Provide client training as needed. Adhere to and understand local safety standards for all site duties. Setup, operate and troubleshoot various audio/video systems. Travel to various job sites as required Other duties assigned as needed. Skills and Abilities: Effectively communicate with employees, customers and colleagues. Ability to use hand and power tools in a safe and efficient manner. Ability to work and think independently and ensuring to meet deadlines. Basic computer knowledge. Knowledge of basic signal flow for audio, video and control. Valid Driver s License and a Motor Vehicle Record that meets AVI-SPL driving standards. Education and/or Experience: Minimum of 1 - 2 years of audiovisual support experience preferred. Formal education in Electronics or related field preferred. Minimum of a High School Diploma or equivalent preferred Working enviroment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites. Physical Requirements: The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or listen. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Work Hours: 40 hours - Mon Fri, be flexible to work after hours and weekends when required. AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. Essential Duties and Responsibilities Answer incoming support calls from Symphony customers, enter case information in the Jira Case Management System, and provide basic troubleshooting Review Jira cases entered directly by Symphony customers, perform basic troubleshooting, and assign the case to a support team member as needed Maintain a positive, empathetic, and professional attitude towards customers Ensure that customers receive prompt and efficient technical support Respond promptly to customer inquiries and document interactions in the Symphony Jira Case Management System Maintain a case load while managing other common tasks, including but not limited to: assisting with triage/root cause analysis and escalating cases to other support resources as needed Participate as needed in prescribed training curricula Follow up on open issues with escalation groups to provide feedback to customer Assist senior Technical Support Engineers with administrative tasks Other duties assigned as needed Skills and Abilities Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and meeting deadlines Excellent verbal and written communication and interpersonal skills Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Time management skills and attention to detail GOALS / OUTLOOK OF THE POSITION Become familiar with SYaaS processes, documentation, troubleshooting guides, and systems Obtain a general understanding of key technology components Develop an understanding of Symphony measured CSAT and other metrics and how the role impacts these measures Contribute to identifying improvements for troubleshooting and training materials Education and/or Experience High school diploma or equivalent; college degree preferred Customer service experience preferred AV/teleconferencing experience preferred Knowledge of video teleconferencing endpoints and infrastructure is desired Knowledge of AV control systems and integrated room peripherals is desired WHY YOU LL LIKE WORKING HERE Medical benefits Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Essential Duties and Responsibilities Read and interpret electronic schematics and architectural blueprints Perform preventative maintenance visits to help maintain a stable client-based system Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans Take responsibility to accurately complete job documentation as needed Field installation of control programs (AMX / Crestron/Firmware) upload and download capability Field service support of networked devices (Routers, IP Protocols, etc.) Perform service tasks in a timely and quality conscious manner including but not limited to: pulling cable, installing connectors, mounting projectors and hanging ceiling mounts Provide necessary training and support for next level service technicians Provide end-user client training as needed Adhere to and understand OSHA standards for all phases of the job Setup and troubleshoot various video codecs/video teleconferencing systems Travel to various job sites required Effectively communicate with employees, customers and colleagues Ability to use hand and power tools in a safe and efficient manner Ability to work and think independently and ensuring to meet deadlines Basic computer knowledge Knowledge of basic signal flow for audio, video and control Ability to manage small to medium projects Ability to solder & crimp connectors Valid Driver s License and a Motor Vehicle Record that meets AVI-SPL driving standards Education and/or Experience Minimum of 1 3 years of audiovisual integration experience preferred Formal education in Electronics or related field preferred Minimum of a High School Diploma or equivalent preferred Preferred external training: o OSHA 30-Hour Construction Course o Avixa (InfoComm) Quick Start to the Audio-Visual Industry o Avixa (InfoComm) CTS General Certification o AMX Intro to Networking for AV Professionals o Crestron Professional Installation o Exton AV Associate Certification

Essential Duties and Responsibilities: Define, document and direct Project Management team development of office and corporate goals through action plans and timelines, providing metrics of plan performance - all in coordination with local Operations Management and the VP, Project Management. Provide leadership and guidance to local Project Management team to ensure projects are well planned, well organized and well communicated from kickoff through delivery. Share, teach and reinforce the use of AVI-SPL standard practice across the team. Assist the Project Management team in proper project planning and forecasting, schedule development and resource needs Review ongoing project financial metrics and initiate appropriate tactics to bring project budgetary goals into alignment. Assist the Project Management team with appropriate project change management strategies Drive the Project Management team to elicit project results to satisfy customer requirements to obtain AVI-SPL Net Promoter Score goals. Ensure efficient and effective Project Management training direction where deficiencies exist. Act as an escalation point for the team to help resolve project issues. Provide individual PM performance feedback to Operations Management as requested. Interface directly with clients on projects as required to ensure positive project outcome and customer experience. Execute team development strategies targeted to ensure skill enhancement, collaboration and success of the Project Management team. Assign projects to Project Management team members, matching skill set and project complexity. Participate in bid interview process and peer review of Project Management budget estimation. Conduct ongoing performance reviews of team members and make staffing/hiring recommendations based on the outcomes of these reviews. Promote leadership through collaboration, cooperation and communication across functions within the office to strengthen Project Management outcomes. Other duties assigned as needed Skills and Abilities: Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach Ability to mentor, educate, and develop members of the team Advanced knowledge and application of Project Management skills and techniques Ability to understand the team and provide solutions for optimal performance Demonstrate leadership and management skills in a team-oriented, collaborative environment to create alignment within the Project Management team Exceptional strategic thinking and structured problem-solving skills Ability to balance multiple tasks with changing priorities Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization Excellent communication and interpersonal skills, both verbal and written Education and/or Experience Demonstrated experience managing Project Management teams in the Audio Visual, Construction, Technology (Structured Cabling / Security) or related industry is required. Minimum 3 to 5 years of experience as a Project Manager in the Audio Visual industry required. Project Management Professional (PMI-PMP) or PRINCE2-Practitioner Certification is preferred. Formal education in Audio Visual, Construction, Technology or related field is preferred. Working Environment The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment as well as client or construction sites. This role uses standard office equipment such as computers, phones, photocopiers and filing cabinets. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Personal Protective Equipment (PPE) will be provided as needed when construction site visits are required.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU LL DO Generate sales for Audio Visual systems through developing and maintaining client relationships and expanding the companys current client base. Day-To-Day Responsibilities: Identify sales prospects within assigned territory and provide accurate forecasts and activity reports to management Analyze cross-selling and up-selling opportunities ensuring that all company products and services have been thoroughly presented and the sales cycle successfully executed Exhibit a consultative sales approach to determine a customers visual collaboration needs. Develop price quotations and bid responses that are complete accurate and profitable. Prepare contracts and pricing strategies for targets accounts and submit all required documentation Work with the installation team to ensure a smooth transition from sale to installation Responsible for developing and executing quarterly sales plans to expand existing client base and generate new business to meet established quota Attend and participate in weekly office sales meetings Meet or exceed aggressive monthly GP quota Design and implement focused prospecting tools such as webinars seminars and email campaigns to increase sales and expand our customer base in the designated territory Establish professional relationships with manufacturer sales and sales engineering personnel. Actively use internal databases to complete client contact information provide detailed notes and track pending activities Follow up on leads within 24 hours of client inquiry Represent company at technological briefings and trade shows as assigned Participate in training and professional development activities as prescribed by management Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month WHAT WE RE LOOKING FOR Must-Haves: Ability to understand present and demonstrate visual collaboration products and services to end user customers Ability to balance multiple tasks with changing priorities Ability to work and think independently and ensuring to meet deadlines Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion Excellent attention to detail and organizational skills Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word Excel Outlook) Effective communication and interaction with employees clients and colleagues and the ability to work effectively with all levels of the organization Education and/or Experience: Minimum High school diploma or equivalent A four-year degree is preferred At least 5-7 years experience of direct selling in the AV/VTC area is a preferred WHY YOU LL LIKE WORKING HERE Medical benefits, including vision Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU LL DO Generate sales for Audio Visual systems through developing and maintaining client relationships and expanding the companys current client base. Day-To-Day Responsibilities: Identify sales prospects within assigned territory and provide accurate forecasts and activity reports to management Analyze cross-selling and up-selling opportunities ensuring that all company products and services have been thoroughly presented and the sales cycle successfully executed Exhibit a consultative sales approach to determine a customers visual collaboration needs. Develop price quotations and bid responses that are complete accurate and profitable. Prepare contracts and pricing strategies for targets accounts and submit all required documentation Work with the installation team to ensure a smooth transition from sale to installation Responsible for developing and executing quarterly sales plans to expand existing client base and generate new business to meet established quota Attend and participate in weekly office sales meetings Meet or exceed aggressive monthly GP quota Design and implement focused prospecting tools such as webinars seminars and email campaigns to increase sales and expand our customer base in the designated territory Establish professional relationships with manufacturer sales and sales engineering personnel. Actively use internal databases to complete client contact information provide detailed notes and track pending activities Follow up on leads within 24 hours of client inquiry Represent company at technological briefings and trade shows as assigned Participate in training and professional development activities as prescribed by management Monitor non-installed product commissions on a weekly basis to ensure timely completion by the end of the month WHAT WE RE LOOKING FOR Must-Haves: Ability to understand present and demonstrate visual collaboration products and services to end user customers Ability to balance multiple tasks with changing priorities Ability to work and think independently and ensuring to meet deadlines Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion Excellent attention to detail and organizational skills Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word Excel Outlook) Effective communication and interaction with employees clients and colleagues and the ability to work effectively with all levels of the organization Education and/or Experience: Minimum High school diploma or equivalent A four-year degree is preferred At least 5-7 years experience of direct selling in the AV/VTC area is a preferred WHY YOU LL LIKE WORKING HERE Medical benefits, including vision Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU LL DO The Installation Manager is responsible for managing, leading and coordinating the fabrication and installation department, to ensure deliverables are on time, budget and meet AVI-SPL s quality standards and best practices. The Installation Manager is also responsible for coordinating with Project Management and other department heads to ensure all internal engineering, CAD and programming deliverables are prepared for field engineering, shop, and installation activities. This role will also manage and coordinate external activities including all outsourced or sub-contract work in support of project installation activities. As an Installation Manager, you will mentor all technical staff. Day-To-Day Responsibilities: Build, manage and lead fabrication and installation workforce through recruiting, training, resource scheduling and best practices techniques Coordinate with Project Manager and other department heads to ensure necessary project documentation and deliverables are prepared for fabrication and installation activities and work with direct lead technicians assigned to project Oversee installation budget for department and make recommendations to upper management as needed Drive adoption and compliance of AVI-SPL Installation & Fabrication standards and best practices Oversee quality control of shop fabrication and onsite installation activities Monitor and ensure labor expenditures to not exceed budget Coordinate fleet vehicle maintenance, equipment delivery and associated responsibilities, field install and trouble-shooting support as needed Act as customer liaison in absence of Project Manager Coordinate control system programming and field testing of integrated systems and training client on use Read and interpret electronic schematics and architectural blueprints Use hand and power tools to solder and crimp connectors along with various other AV systems related tasks Perform installation tasks for audio visual projects including but not limited to pulling cable, installing connectors, mounting displays and metal fabrication when needed Assist with turn-over of project to service department at completion of each project and with project sign off when needed Travel to various job sites when needed WHAT WE RE LOOKING FOR Must-Haves: Experience with planning, implementing and managing the activities of an installation workforce through recruiting, training, resource scheduling and best practices techniques Experience developing and implementing business processes and streamlining operations Ability to manage and direct projects to completion Ability to lead with confidence and create alignment among management Ability to attract and develop staff Ability to direct a team towards a cohesive set of strategic objectives and maintain efficient timelines in the completion of tasks Proven ability to significantly contribute toward or lead operation initiatives with a results-oriented approach Knowledge of basic signal flow for audio, video and control Exceptional strategic thinking and structured problem-solving skills Excellent communication and interpersonal skills, both verbal and written Excellent capability to switch tasks while adapting to changing priorities Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization Enthusiastic self-starter capable of working independently and ensuring to meet deadlines Ability to use hand and power tools in a safe and efficient manner Ability to manage small to medium projects Valid Driver s License and a Motor Vehicle Record that meets AVI-SPL driving standards Minimum High School Diploma or equivalent Nice-To-Haves: Bachelor s Degree in Business, or related field (MBA or master s degree is preferred) Minimum 4 6 years installation management experience managing a diverse operation with multiple business units preferably in the Audio Visual or Construction industry Demonstrated knowledge and experience with construction or project management theory and practices preferred Familiarity with AV or other electro mechanical systems a plus Minor programming capability (AMX/Creston) changes and troubleshooting WHY YOU LL LIKE WORKING HERE Medical benefits, including vision Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities

WHO WE ARE Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. Essential Duties and Responsibilities Develop and generate all necessary drawings for integrated AVI-SPL customer projects Coordinate with Design Engineers, Project Engineers and Project Managers to complete drawings accurately and timely Provide high-level customer service to internal and external customers daily Research components as needed to create an accurate depiction Act as customer liaison in absence of the Senior CAD Technician Utilize and test calibration of equipment Responsible for contributing to job documentation as needed Assist with projector and Screen Support Structure installations Operate small and large scale office printers/plotters Utilize labeling software for rack and field wiring purposes Skills and Abilities Proven proficiency in AutoDesk AutoCAD Ability to read and interpret electronic schematics and architectural blueprints Ability to successfully handle multiple projects simultaneously Knowledge of signal flow for audio, video and control systems Understanding of site survey s Familiarity of Audio Visual, Mechanical, and Electrical facilities drawings. PC proficient Education and/or Experience Minimum High school diploma or equivalent Minimum of 1 year CAD experience preferred 1 year of customer interaction experience preferred E MORE ABOUT US

WHO WE ARE Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. Essential Duties and Responsibilities Match price quantity and item number for invoices purchase orders and receivers assuring all expenditures are properly authorized by managers Process employee expense requests and ensure compliance to division travel policies appropriate receipts approval and timely payment Contact vendors to clarify and rectify any questions/discrepancies regarding payments discounts taken quantities Key debit memos initiated by the Purchasing Department into AP system Determine whether or not debit needs to be matched online or entered without matching online Process vendor invoices in ERP system and ensure all vendor payments are valid and approved Obtain management approval for all invoices that are processed without Purchase orders Reconcile small vendor statements as needed Identifies researches and resolves items/issues impacting the accounts payable statements Contact vendors as needed to resolve any issues and respond to their inquiries Update vendor payment information (addresses contact information bank account numbers etc.) in ERP system Assist with accounts payable preparations and audit process Maintain proper documentation of monthly data and analysis Assist in special projects and process improvement Contribute to improving process workflows and maintaining system administration Assist the AP department in various projects as needed Other duties assigned as needed Skills and Abilities Demonstrate time management skills with attention to detail Detail oriented and capable of analyzing complex financial/operational data Intermediate/Advanced proficiency in PC/Microsoft applications (Excel Access Word) Demonstrated experience using pivot tables in Excel Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills both verbal and written Ability to balance multiple tasks with changing priorities Education and/or Experience High school Diploma or equivalent is required Bachelors degree in Accounting Finance Business or related field preferred Minimum of 1-2 years relevant experience in a corporate accounting organization Experience operating in a multi-state and/or complex matrix business environment Intermediate/Advanced experience with General Ledger Programs MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Job Summary The AVI-SPL Technical Support Engineer (TSE) can be the initial or secondary contact point for AVI-SPL customers contacting our Global Help Desk. The TSE Level 2 will work with the Global Help Desk to provide service support for clients, with the end goal of restoring functionality to client assets while delivering a world-class customer service experience. This position requires excellent customer service, organizational, time management, problem solving and interpersonal skills. Essential Duties and Responsibilities Adhere to client Service Level Agreement terms and conditions Maintain a positive, empathetic, and professional attitude towards customers Ensure that customers receive prompt and efficient technical support of AV and Video Conferencing solutions Respond promptly to customer inquiries and document interactions Maintain a case load while managing other common tasks, including but not limited to: triage/root cause analysis, dispatching field technicians and ordering parts/issuing return merchandise authorization Handle and respond to inbound phone calls, email inquiries, and escalations from Technical Support Representatives Participate in On-site dispatching, technical troubleshooting and case remediation Participate as needed in prescribed training curricula Follow up on open issues with escalation groups to provide feedback to customer Assist senior Technical Support Engineers with administrative tasks May need to travel to various job sites Provide client support to users in the operations and configuration of videoconferencing systems Other duties assigned as needed Skills and Abilities Communicate and interact with internal employees, clients and colleagues in a professional and timely manner Self-starter capable of working independently and meeting deadlines Excellent verbal and written communication and interpersonal skills Ability to balance multiple tasks with changing priorities Excellent structured problem-solving skills Time management skills and attention to detail Demonstrate Technical Training and Mentorship Ability to troubleshoot basic to intermediate AV and video teleconferencing issues Demonstrated understanding of AV room schematics as well as floor plans Reliable team technical resource for subject matter Proficient with workplace databases and tools GOALS / OUTLOOK OF THE POSITION Become familiar with AVI-SPL people, processes, and systems Develop an understanding of AVI-SPL measured CSAT and NPS metrics and how the role impacts these scores First 90 Days: Introduction to AVI-SPL Systems and Processes Evaluation of current AV/VTC Knowledge Customer Service Fundamentals Able to navigate AVI-SPL file structure Next 9 Months: Continued learning on AVI-SPL Systems and Processes Continued evaluation of technical skillset Ability to mentor TSR/TSE roles Obtain manufacturer training to meet industry standards (Determined by AVI-SPL) 100 hours of field labor on AVI-SPL systems (Based on technical background) Travel may be required Ability to demonstrate core values Education and/or Experience High school diploma or equivalent; college degree preferred 3-5 years customer service experience preferred Minimum 3-5 years AV/teleconferencing experience preferred with a minimum 250 hours of field work. Networking Cisco ICDN (CCNA Prerequisite) or Polycom PCVE Preferred Advanced manufacturer certifications (Crestron, AMX, Cisco, Poly, Biamp, Zoom, Teams, QSC, Extron) ITIL certification Preferred CTS Certification Proficient knowledge of video teleconferencing endpoints and infrastructure Proficient knowledge of AV control systems and integrated room peripherals Proficient Understanding of UCC Platforms- Appspace/Google Cloud/Microsoft/Zoom Field Experience Required Working Environment The work environment described here is representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment, such as computers, phones, photocopiers, filing cabinets and fax machines. The noise level is generally moderate (interoffice conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk and stand; talk and hear both in person and by telephone; and use hands repetitively to operate standard office equipment. Work Hours AVI-SPL reserves the right to alter work hours and work location as it deems necessary. AVI-SPL is an Equal Opportunity Employer/AA/Disabled/Veteran Protected VEVRAA Federal Contractor.

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU LL DO As a Site Supervisor at AVI-SPL you ll oversee the on-site installation of integrated Audio-Visual systems and equipment as an individual contributor. Acting as the primary liaison between field teams, project managers, and clients, you ll coordinate daily activities, oversee trade crews, and ensure all work meets project specifications, safety standards, and quality expectations. From project kickoff to closeout, you ll keep operations on track, resolve issues as they arise, and ensure timely, high-quality delivery. Day-To-Day Responsibilities: Provides installation oversight to onsite install crews, coordinating daily activities to ensure the project stays on schedule and on budget while maintaining safety and quality standards. Reviews scope, plans, and specifications to ensure timely and accurate execution of installation activities. Coordinates and collaborates with other contractors, trades, and vendors to maintain workflow to ensure a quality implementation occurs. Conducts site walks and inspections to monitor progress and quality; reports and addresses any quality issues or delays to management. Accountable for ensuring installation tasks meet AVI-SPL and customer quality requirements. Manages, tracks, and ensures equipment, materials and tools are stored in a secure manner until installed. Represents field team during internal and external project kick-off meetings and reviews project requirements around scope, equipment, labor, quality, schedule, and any other requirements established by the contract. Supports escalations from field teams and collaborates with other project team members for resolution. Performs installation related tasks as needed. Routinely advises and supports the Project Manager and Project Engineer on installation related tasks affecting project planning, scheduling, budgeting, and design. Ensures installation staff complete daily reports and required project documentation in a timely manner. Performs client training as needed. Travels to various jobsites as required. Performs additional tasks, responsibilities, and projects as needed to support the team and organization, ensuring flexibility in adapting to evolving priorities and objectives. Items to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary, which could vary based on client requirements. This position will generally work on customer sites and may deal with a construction site type of work environment. WHAT WE RE LOOKING FOR Must-Haves: Excellent written and verbal communication skills, including the ability to present technical information to both technical and non-technical audiences. Strong client-facing skills, including the ability to build and maintain client relationships. High level of professionalism, strong work ethic, and a commitment to delivering high-quality work. Advanced understanding and proficiency in the installation of audio-visual systems, including projectors, screens, speakers, microphones, video conferencing equipment, digital signage, control systems, and AV network infrastructure - with advanced troubleshooting and diagnostic capabilities. Ability to use hand and power tools in a safe and efficient manner. Ability to work and think independently to meet deadlines. Proven ability to lead and manage site teams on large-scale, complex projects, including allocating assigned installation resources to achieve project timelines. Advanced knowledge and application of industry installation safety codes and standards. External Training: Valid and current AVIXA CTS-I Certification Required Specific industry specific and manufacturer training / certifications to meet AVI-SPL skill/ability requirements Valid Driver s License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standards. Minimum of 6-8 years in audiovisual, electronics or related industry installation experience required. Nice-To-Haves: Formal education in Audio Visual, Electronics or related field preferred Project site lead experience Ability to obtain formal approved clearances (Government or system specific) may be required WHY YOU LL LIKE WORKING HERE Medical benefits and other core benefits Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

The Program Manager, Global Accounts is a member of AVI-SPL s senior project management organization accountable for all operations and service responsibilities for the Global Account(s) to which they are assigned. This position is responsible for coordination and communication between key client and internal AVI-SPL stakeholders to ensure the highest level of customer satisfaction attainment throughout all aspects of the sales, project & service lifecycle. This role is strategic in nature but will also lead tactical efforts within the account(s) by providing oversight, leadership and direction to ensure essential roles are properly staffed and KPI metrics are achieved. Essential Duties and Responsibilities Develop and maintain customer relationships with key decision makers and other influencers necessary to properly manage all aspects of the account Direct liaison with the customer as the primary owner of all communications related to project deployments, service level agreements, open service tickets, risks and escalations as necessary Manage and drive financial accountability throughout the various aspects of the account and ensure additional KPI metrics are achieved as necessary Drive the highest level of customer satisfaction attainment by leveraging best practices and necessary resources aligned to the customer strategy Conduct lessons learned meetings on an as needed basis with internal AVI-SPL stakeholders to drive corrective measures to retain the highest level of client satisfaction Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with customer needs and strategy Host at minimum quarterly business reviews with key customer contacts and internal AVI-SPL stakeholders to review all aspects of the account and ensure we are meeting/exceeding expectations Develop and maintain account specific playbook consisting of standard operating procedures to ensure alignment with internal AVI-SPL stakeholders for consistency in delivery model Assist the customer in managing and monitoring standards with design and deployment to promote innovation, quality and consistency of experience Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout the client organization Lead global team meetings with individual project managers to provide guidance and assemble project updates Facilitate internal project kick-off meetings that include key participants from sales, engineering, programming, fabrication and installation Create and manage project schedules and coordinate/verify appropriate resource scheduling for all required project tasks where applicable Provide direct interaction with service management to ensure smooth transition from project completion to service ownership Oversee the process of recruiting, interviewing, hiring, training & staffing key roles that will be engaged directly with the account Serve as administrator for meetings, documentation, resources and contacts while acting as an escalation point for any customer concerns Support deployment of international project and service needs with a keen understanding of regional differences Other duties assigned as needed Skills and Abilities Must have ability to lead and contribute individually, as we'll as work productively within a team and across functional disciplines Strong communication skills, both written and oral along with professional, interpersonal and relationship building skills Strong business acumen and ability to interface credibly at the CxO level Strong ability to multi-task, prioritize, manage time and work in a self-directed manner Demonstrate leadership and management skills in a team-oriented, collaborative environment Exceptional strategic thinking and structured problem-solving skills Technical aptitude and ability to be a self-driven learner with credible understanding of Audio/Visual, Collaboration and Meeting space technologies overall Must have intimate knowledge of regional differences in support of international deployments Proficient with Microsoft Office (Word, Excel, Outlook), Microsoft Project and Adobe Acrobat Education and/or Experience Minimum of a 4-year degree or comparable industry experience is required 5+ years in a project/program management or leadership role (direct or indirect) is required 5+ years of experience in IT technology service or enterprise technology management preferred Experience working with international accounts/program deployments preferred Valid and current PMP, PgMP or Prince2 certification preferred Experience in the AV industry is a plus EWorking Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone; use hands repetitively to finger, handle, feel or operate standard office equipment

WHO WE ARE AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward. WHAT YOU LL DO As an HR Generalist, you will primarily focus on supporting HR initiatives and strategies related to organizational development & change management. Day-To-Day Responsibilities: Develop and execute effective change management strategies, plans and materials to accelerate Organizational effectiveness Provide input on processes, key functions, and management that support business improvements Collaborate with internal organizations and managers to improve engagement and retention within the organization by utilizing HR programs and tools Handle payroll activities and labour compliances of different office locations Conduct employee investigations and assist managers with performance improvement plans and disciplinary actions as necessary Assist with employee onboarding, offboarding, exit interviews, and compliance reporting. Develop programs to improve retention Provide support to employees on various HR-related topics and resolve issues that may arise Assist managers and employees with performance syncs and goal setting Gather and analyze data for the purpose of improving organization performance Maintain employee files and records Create and revise job descriptions Work with Finance, Accounting, and Payroll team on job code related issues Contribute to creating solutions for best practices initiatives in such areas as employment, employee communications, career development, compensation, and HRIS delivery Respond to general inquiries about Human Resources forms, procedures and policies Provides coaching and guidance to managers on organizational development related matters, including organizational analysis, strategy, structure and key processes to support business needs Develop HR solutions by collecting and analyzing information; recommending courses of action Assists in the development, implementation and revision of policies and procedures as appropriate Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance WHAT WE RE LOOKING FOR Must-Haves: Exceptional strategic thinking and structured problem solving skills Ability to negotiate conflict and maintain constructive working relationships with people at all levels of the organization Excellent capability to switch tasks while adapting to changing priorities Energized self-starter capable of working and thinking independently and ensuring to meet deadlines Demonstrated ability to maintain strict confidentiality and handle sensitive matters with discretion Excellent attention to detail and organizational skills Must have clear and professional communication skills (written and oral) both internally and externally Proficient with Microsoft Office (Word, Excel, Outlook) Effective communication and interaction with employees, clients, and colleagues and the ability to work effectively with all levels of the organization Demonstrated customer service focus and client communication skills Nice-To-Haves: Bachelor s Degree in Business Administration, Human Resources or similar or related field preferred Minimum of 3 - 5 years HR Generalist experience with a strong focus on Organizational Development preferred PHR certification a plus Demonstrated experience with HRIS systems preferred Experience in strategic planning and execution, including diligence, acquisition and integration a plus Experience operating in a multi-state and/or complex matrix business environment is desirable WHY YOU LL LIKE WORKING HERE Medical benefits, including vision Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunities MORE ABOUT US AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor. AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Job Summary Point of contact for tracking monitoring and processing post sale service contracts. Essential Duties and Responsibilities Provide front-end data entry assistance to a full professional customer service department Set up client service contracts on our internal web templates Analyze input load-in and update service contracts on a corporate computer system Purchase sub-coverage for equipment Process a high volume of service contracts daily Scan in and upload specific support documents contact details and client profiles Validate all contract information; warranties proposals and services Investigate any errors for service contract accuracy Interface with manufacturers sites extract manufacturer warranty coverage and insert into our clients profile Enter preventive maintenance service details Other duties assigned as needed Skills and Abilities Ability to take charge of a project and see it through to completion Proficient with Microsoft Office (Word Excel Outlook) Ability to supervise and manage tasks and personnel to meet project objectives Self-starter capable of working independently and ensuring to meet deadlines Excellent communication and interpersonal skills both verbal and written Ability to balance multiple tasks with changing priorities Demonstrate time management skills with attention to detail Education and/or Experience Minimum of a high school diploma or equivalent Minimum 2-3 years similar service contract support experience preferred Demonstrated experience utilizing company intranet CRM and Salesforce a plus Working Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment. This role uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines. The work environment is generally moderate in noise (inter-office conversations and computers/printers). Physical Requirements The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. This position regularly requires employees to sit walk and stand; talk or hear both in person and by telephone; use hands repetitively to finger handle feel or operate standard office equipment Direct Reports This position does not have any direct reports Work Hours AVI-SPL reserves the right to alter work hours and work location

Job Summary: The AVI-SPL Onsite Support Technician will work in partnership with the Customer, management team, Global Helpdesk, and SIG teams to provide on premises support for AVI-SPL customers at customer site(s) with the end goals of delivering a world-class Customer Service experience. Essential Duties & Responsabilities: Setup/breakdown of conference spaces to meet the customers event needs. Perform preventative maintenance task to help maintain customer spaces including but not limited to: testing/repairing cables, testing/repairing various hardware components. Clean various AV equipment including but not limited to: camera lenses, monitors and equipment fans. Responsible for job site documentation as needed. Perform support tasks in a timely and quality conscious manner including but not limited to:meeting support, installing connectors, video/audio recording support. Work with internal/external teams in a professional manner that reflects the values of AVI-SPL Provide client training as needed. Adhere to and understand local safety standards for all site duties. Setup, operate and troubleshoot various audio/video systems. Travel to various job sites as required Other duties assigned as needed. Skills and Abilities: Effectively communicate with employees, customers and colleagues. Ability to use hand and power tools in a safe and efficient manner. Ability to work and think independently and ensuring to meet deadlines. Basic computer knowledge. Knowledge of basic signal flow for audio, video and control. Valid Driver s License and a Motor Vehicle Record that meets AVI-SPL driving standards. Education and/or Experience: Minimum of 1 - 2 years of audiovisual support experience preferred. Formal education in Electronics or related field preferred. Minimum of a High School Diploma or equivalent preferred Working enviroment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment and can occasionally be required to drive to client sites. Physical Requirements: The physical demands of this position are those that are necessary to meet the responsibilities and essential functions of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. The employee must be able to lift and/or move up to 60 pounds, be able to climb ladders up to 20 feet tall and be able to work in small spaces and on uneven surfaces. The employee is frequently required to talk or listen. The employee is frequently required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. Work Hours: 40 hours - Mon Fri, be flexible to work after hours and weekends when required. AVI-SPL reserves the right to alter work hours and work location as deems necessary AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state or local law.