House Of Niav

We are looking for an E-commerce Operations Manager who can set up and maintain smooth day-to-day operations to support the business. The ideal candidate should be good at multitasking and working with different teams. Previous experience in e-commerce operations is a must. E-commerce Operations Manager – Responsibilities Manage the entire dispatch process including making labels, booking couriers, and ensuring delivery. Coordinate with vendors to make sure all orders are dispatched on time. Keep track of inventory and plan restocking of SKUs when needed. Solve daily operational problems as they come up. Handle courier-related issues like wrong weight, missed pickups, or problems with returned products. Buy packaging materials and place repeat orders when stock is low. Help with hiring and managing warehouse labour. Talk to suppliers and follow up on timelines, especially for repeat purchases. Qualifications Minimum 2 years of experience in e-commerce operations or a similar role Strong organizational and communication skills Ability to manage multiple tasks and work across different teams Hands-on experience with day-to-day e-commerce logistics and dispatches Salary: ₹20,000 – ₹25,000 per month

The role involves handling various aspects related to order dispatch management, inventory and stock control, courier and logistics handling, procurement and supplies, operations and issue resolution, as well as team coordination in a dynamic work environment. You will be responsible for managing the end-to-end dispatch process, which includes labeling, courier bookings, delivery coordination, and tracking. Effective coordination with vendors to ensure timely and accurate dispatches is crucial for this role. Monitoring and maintaining inventory levels across all SKUs, estimating restock requirements, and planning replenishment accordingly will be part of your key responsibilities. Maintaining clear records of stock movement and storage is essential for efficient inventory management. Handling courier-related issues such as weight discrepancies, pickup delays, return QC mismatches, and delivery exceptions will be a core part of your daily tasks. You will also be required to liaise with courier partners to ensure smooth operations and timely deliveries. Managing procurement of packaging materials and other recurring warehouse essentials, as well as coordinating with suppliers for timely delivery of repeat purchase items and packaging stock, will be an integral part of your role. Addressing and resolving daily operational challenges across dispatch and warehouse functions, and providing on-ground solutions to logistics and supply chain bottlenecks will be key responsibilities. You will need to ensure seamless operations to meet daily dispatch targets. Assisting in basic labour hiring and workforce coordination, managing work schedules, and ensuring manpower availability for daily dispatch targets will also be part of your role. The ideal candidate should be well-versed with platforms like Shopify and Shiprocket. Preferred experience in a Direct-to-Consumer (D2C) clothing brand is desirable. Salary offered for this position is 18,000 INR. Female candidates are preferred for this role.,