Customer Engagement Associate For USHA's Haberdashery STORE at Mumbai

Expectations

• Customer Data & Communication Management
• Maintain and regularly update customer information databases.
• Handle customer queries, feedback, and follow-ups through phone calls, emails, and in- person interactions.
• Record and track recurring concerns or service requests to support experience improvement.
• Customer Response Coordination
• Respond to customer messages and comments on social media promptly and appropriately.
• Escalate unresolved issues to relevant departments while ensuring timely closures.
• Maintain a log of interactions and feedback for periodic review.
• Social Media Content Communication Support
• Manage engagement and suggest improvements to enhance audience/customer interaction.
• Ensure content aligns with the communication standards.
• Event & Experience Support
• Coordinate customer-centric activities such as workshops, demonstrations, or events at the hab.
• Support in organizing communication materials and managing RSVPs and participant engagement.
• Cross-Functional Coordination
• Work closely with the store, retail teams to ensure consistent communication.
• Collaborate with internal teams to align customer-facing communication updates with product and service information.
• Skills & Knowledge:
• Relevant Experience:
• 1-3 years of experience in customer engagement, communications, or social media communication. (Freshens can apply)
• Understanding of social media handling, customer experience, and data management.

• Technical

  Skills:

• Proficiency in social media tools and basic communication platforms.
• Working knowledge of CRM systems, Excel, and email correspondence.
• Comfort with customer call handling and written communication.

• Soft Skills:

• Excellent verbal and written communication.
• Empathy and attentiveness in customer interactions.
• Strong organizational and coordination abilities.
• Professional, calm, and proactive approach in resolving queries.
• Team-oriented mindset with adaptability to a dynamic environment.

• Website:- www.thehab-usha.com

• Location:- Bandra-Khar link road (5mins walkable from Khar railway station)

• Job Timing:- 11am to 8 PM