Customer Service Manager

AU Small Finance Bank

2 - 5 years

3 - 6 Lacs

bengaluru

Posted:10 hours ago| Platform:

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Skills Required

team management customer relationship customer management customer service cash management customer care banking operations sales customer support branch operations operations process management customer service management customer handling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Supervise and support to Money Officer in performing his duties regarding cash management and contribute to verify transactions in real time.
Promotes and cross sell the bank's products and services
Ensuring high level of customer service to enhance the banking experience of customers
Spots opportunities for cross-sales and monitors leads from staff to maximize sales
Responsible for all Money Officer activities being done on daily basis
Assist to BOSM to fulfil and carry out necessary Branch and Bank objects and goals
Counsels Money Officer staff on personnel issues and encourages empowerment to enhance their skills
Monitors authenticity of instruments and safeguards the bank from fraudulent payments
Monitors whether transactions are within the purview of operational guidelines

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