Customer Service Manager

University Living is a global student housing marketplace that assists international students in finding suitable accommodations near university campuses worldwide. With a platform offering 1.75 million beds across 35,000 properties in 265+ international education hubs, including the UK, Ireland, USA, Canada, Europe, Australia, New Zealand, Singapore & UAE, students can avail round-the-clock support from accommodation experts to book value-for-money stays matching their budget and preferences. **Key Responsibilities:** - **Pre-Sales Support:** Address inquiries from prospective students and families, provide accommodation information, and assist in the booking process for seamless transitions into the properties. - **Escalation Management:** Professionally handle and resolve escalated issues and complaints, liaising with relevant teams for timely solutions. - **Customer Query Resolution:** Respond to and resolve customer queries regarding services, policies, and procedures while maintaining detailed records and ensuring clear communication. - **Operational Support:** Collaborate with sales and operations teams to streamline processes, identify recurring issues, and enhance the overall customer experience. **Qualifications:** - Fluent and excellent communication skills - Freshers - Graduate / Postgraduate University Living offers full-time, permanent opportunities for freshers with the ability to commute or relocate to Noida, Uttar Pradesh. Applicants must possess proven customer support experience, strong written and verbal communication skills, multitasking abilities in a fast-paced environment, an empathetic approach to customer interactions, proficiency in CRM software and Microsoft Office, and willingness to work in rotational shifts. Additional questions will be asked during the application process. *Note: No additional details about the company were mentioned in the job description.*,