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Jobs in chennai
>
Nivi's find
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Customer Service Manager

Customer Service Manager

0 - 3 years

|

0 - 1 Lacs

Posted:4 hours ago| Platform:

Apply

Skills Required

customer service customer service management

Work Mode

Remote

Job Type

Full Time

Job Description

Manage guest inquiries and bookings through
Airbnb, Booking.com
, and direct channels.
Provide prompt and professional
customer support
before, during, and after stays.
Coordinate
guest check-in/check-out
procedures for a smooth arrival experience.
Handle
building/community entry permissions
(security gate passes, visitor registration, etc.).
Record and update all
guest details in the DET system
in line with Dubai Tourismregulations.
Liaise with
cleaning and maintenance teams
to ensure properties are guest-ready.
Address guest issues or complaints with empathy and professionalism.
Maintain
accurate communication logs, guest feedback, and booking details
.
Support administrative tasks related to
operations, invoicing, and guest documentation
.
Prepare reports
on bookings, guest feedback, occupancy, and other operational metrics.

Preferred candidate profile

Previous experience in
customer service
or
hospitality
is preferred but not mandatory.
Familiarity with
Airbnb, Booking.com
, or
DET guest registration
is an advantage.
Excellent
communication, coordination, and problem-solving
skills.
Fresh graduates or beginners are encouraged to apply.
Strong
attention to detail
and ability to multitask independently.
Proficiency in English
.
Basic computer literacy (
Google Sheets, Excel, property management tools
).

More Jobs at Nivi's find

Customer Service Manager

chennai

Experience: Not specified

INR 0 - 1 Lacs

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