Customer Relationship Executive

CIEL HR

1 - 3 years

2 - 3 Lacs

noida

Posted:2 months ago| Platform:

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Skills Required

customer support handling customer queries customer service coordination solving queries inbound calls convincing power customer satisfaction customer management query resolution follow ups outbound calling customer relationship customer queries customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Handle inbound calls from customers and retailers to resolve queries related to BytePes EMI schemes, upgrade offers, payment process, and app functionality.
Outbound calls to follow up with potential customers or inactive retailers and assist them through the transaction, onboarding and activation journey.
Assist retailers in document verification and registration, coordinating with Business Development Executives (BDEs) to resolve any gaps.
Maintain and update customer records, onboarding status, and call outcomes accurately in CRM systems.
Address escalations raised by field teams or customers and ensure timely resolution with proper documentation.
Clearly explain BytePes EMI offers and product features, and convince customers
Share daily or weekly reports highlighting call volumes, resolution status, escalations, and customer feedback with the Program Manager and Retail Head.

Required Skills & Experience

1-3 years of experience in customer support, telecalling, telesales, or inside sales roles.

Proven ability to handle a high volume of customer interactions with professionalism.
Strong communication and convincing skills in Hindi and English.
Prior experience with CRM tools, lead management, and documentation practices.
High ownership attitude, ability to multitask, and attention to detail

Preferred Qualifications

Experience in fintech, smartphone financing, or EMI-based sales.

Exposure to B2B customer support or telesales environments.

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