Customer Support Executive

Kaptune Media

0 - 3 years

1 - 3 Lacs

noida greater noida delhi / ncr

Posted:2 weeks ago| Platform:

Apply

Skills Required

customer support client success customer service saas implementation and support solving queries software implementation customer management client support communication skills product support technical support software support customer handling support services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Company Overview:

Handle customer queries via chat, email, or call in a timely and professional manner.
Assist users with
product setup, configuration, and implementation of SaaS software.
Coordinate with the technical team to resolve complex issues or custom requirements.
Guide customers through onboarding and training sessions to ensure smooth adoption.
Document customer feedback, feature requests, and recurring issues to improve user experience.
Ensure a high level of customer satisfaction through clear communication and proactive problem-solving.
Maintain accurate logs of customer interactions in CRM tools.

Requirements

Bachelor’s degree in any discipline .
Strong verbal and written communication skills.
Good problem-solving attitude and willingness to learn product workflows.
Ability to handle multiple queries efficiently.
Basic understanding of SaaS or customer support tools is a plus.

Compensation:

More Jobs at Kaptune Media

Java Developer - Fresher

Noida

Experience: Not specified

INR 1 - 5 Lacs

React.js / Native Developer (Fresher)

Noida

Experience: Not specified

INR 1 - 5 Lacs

Customer Support Executive

noida, greater noida, delhi / ncr

Experience: Not specified

INR 1 - 3 Lacs

Business Development Associate

noida, greater noida, delhi / ncr

Experience: Not specified

INR 1 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.