Customer Success Manager

Role Overview: Relinns Technologies is looking for an experienced and proactive Customer Success Manager to lead customer success efforts in Mohali. As a Customer Success Manager, you will be responsible for providing expert-level support and guidance to customers, leading a team of customer success associates, and conducting product demos to enhance adoption and satisfaction. Key Responsibilities: - Serve as the primary point of contact for escalated customer inquiries, complex issues, and strategic accounts. - Lead and mentor a team of customer success associates to deliver exceptional customer service. - Conduct product demos and presentations to showcase features, benefits, and capabilities to prospective and existing customers. - Collaborate with cross-functional teams to address customer needs, resolve issues, and drive product improvements. - Develop and implement customer success strategies to enhance retention, satisfaction, and adoption of Relinns" products and services. - Gather and analyze customer feedback to identify trends, opportunities, and areas for improvement. - Maintain accurate records of customer interactions and resolutions using CRM software. - Stay updated with industry trends and best practices in customer success and relationship management. Qualifications Required: - Masters degree in Business Administration, Marketing, or related field (preferred). - 3-5 years of experience in customer success, account management, or related roles within the technology industry. - Proven leadership experience with the ability to mentor and develop a customer success team. - Strong interpersonal, communication, and presentation skills. - Proficiency in CRM software, MS Office suite, and other customer management tools. - Strategic mindset focused on driving customer satisfaction, retention, and growth. Top reasons to work with us: - Relinns Technologies is led by Rohit, an IIM alumnus who built the organization on a strong set of values, offering a continuation of your IIM journey. - Join a fast-paced team of like-minded individuals who share your passion, tackling new challenges daily. - Work alongside an exceptionally talented team, gaining exposure to new concepts and technologies. - Enjoy a friendly and high-growth work environment that fosters learning and development. Note: Job types include Full-time, Fresher. Benefits include Cell phone reimbursement and Provident Fund. Experience in direct sales for 3 years is required. The work location is in-person in Mohali, Punjab.,