Consultant- Sprinklr

Brief Job Description:

We are looking for a results-driven Implementation Consultant with hands-on expertise in SaaS configuration to join our team. This role is key to driving successful onboarding, configuration, and adoption of the Sprinklr platform for our clients across multiple industries.

• Lead end-to-end implementation of Sprinklr's CCaaS solutions for complex enterprise clients across diverse industries, ensuring scalability, performance, and long-term value.
• Define implementation strategy and solution architecture aligned with customer goals, industry standards, and best practices.
• Mentor and guide junior consultants, promoting excellence in configuration, client communication, and delivery methodologies.
• Own customer engagements as the primary senior point of contact, driving platform adoption, customer satisfaction, and solution alignment.
• Proactively identify potential risks, technical challenges, and optimization opportunities, implementing solutions that pre-empt issues and maximize client ROI.
• Conduct advanced health checks and audits for key customers; design remediation and enhancement plans to improve platform performance and adoption.
• Lead client discovery workshops, requirement gathering sessions, and strategic planning for roadmap alignment and value realization.
• Drive stakeholder alignment across product, engineering, and customer success teams to ensure seamless implementation and post-go-live support.
• Deliver expert-level consultation on Sprinklr capabilities, integrations, and CCaaS best practices.
• Establish trusted advisor relationships with customer champions and executive stakeholders.

Technical Skills

• Strong expertise in Sprinklr platform architecture across multiple modules.
• Hands-on with APIs, Webhooks, Middleware (MuleSoft, Boomi, Informatica, Azure Integration Services, etc.).
• Deep understanding of enterprise CRM (Salesforce/MS Dynamics/Oracle CX) and Contact Center platforms (Genesys, Avaya, Amazon Connect).

Soft Skills

• Excellent stakeholder management & communication.
• Strong documentation skills (HLD, LLD, Data Flow Diagrams, Sequence Diagrams).
• Ability to mentor and guide module consultants and integration specialists.

Experience Level

• 5-6 years total experience in enterprise SaaS/CRM/CXM architecture.
• 5+ years specifically with Sprinklr (or similar platforms like Salesforce Service Cloud, Adobe Experience Cloud, Genesys, Hootsuite Enterprise, Zendesk, etc.).
• Prior experience leading large-scale, multi-module, multi-country implementations.

Deliverables

• Writing BRS/BRD, FRS
• Solution Design Document (SDD)
• Integration Blueprint & Data Flow Architecture
• Security & Compliance Design
• Configuration Standards & Best Practices Guide
• Module-wise Architecture Sign-off Checklists
• Transition Playbook for Post-Go-Live Teams

Qualification:

• Strong analytical and problem-solving skills.
• Desire and ability to rapidly learn a wide variety of new technical skills.
• Self-motivated, takes initiative, assumes ownership.
• Enthusiastic, professional, with a focus on customer success
• Passion for solving client challenges and commitment to client delight
• Strong customer handling skills and willingness to serve customer across various time zones

Work Experience required:

• 5+ Years of experience in implementation of SaaS products
• Proven track record in leading complex implementation projects
• Deep understanding of social media platforms (Facebook, Twitter/X, Instagram, LinkedIn, etc.).
• Strong understanding of social media ecosystems, brand reputation management, customer engagement.
• Strong leadership, mentoring, and client-facing communication skills.
• Direct experience in working with a social media management software is a plus.
• Ability to manage multiple complex projects in a fast-paced, dynamic environment.
• Strong time management skills including the ability to prioritize tasks and maintain accurate time tracking for billing purposes.
• English language business proficiency mandatory