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At Genpact, we don’t just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Consultant ,PMO – Program Enablement & Governance Lead (RPA Support)
Seeking a highly organized and process-oriented PMO professional to support a distributed team of 10+ Project Managers (PMs) in an RPA Production Support environment. This role is designed to enable adherence to recurring cadences, trackers, governance rituals, and transformation initiatives—without directly owning delivery execution. The PMO will function as the orchestration layer, ensuring all reporting lines, and learning objectives stay aligned across the team.
The PMO will be responsible for helping PMs stay on track with recurring deliverables such as SLA reviews, RAG status updates, CR and Transition trackers, Project success stories, Project Self-reviews, and RCA workflows. The PMO will drive governance rhythm by managing huddles, retrospectives, and forums; maintain tracker hygiene; and provide structured follow-ups. This PMO will also ensure documentation accuracy, version control, assist with daily huddle dashboard oversight, and support stakeholder reporting preparation.
Manage the calendar of recurring PMO tasks across Service Delivery, Metrics & Cost Control, Reporting & Communication, People & Capability, and Compliance & Audit.
Coordinate and facilitate weekly huddles, retrospectives, and monthly PM forums—owning agendas, follow-ups, and outcome tracking.
Ensure all recurring tracker updates (e.g., RAG status, SLA adherence, revenue confirmation, PID allocation) are completed accurately and on time by the responsible PMs.
Act as a liaison between the AVP, Senior PMs, Tech PMs, and stakeholders for governance coordination and status reporting.
Qualifications we seek in you!
The ideal candidate will have experience in PMO, delivery governance, or program support roles—preferably within IT operations, shared services, or automation environments. Strong familiarity with tools such as Microsoft Excel, SharePoint, PowerPoint, Microsoft Teams, and basic dashboarding in Power BI is essential. The candidate should have a working knowledge of RPA concepts, ITIL terminology (Incidents, CRs), and Agile/Kanban principles. Excellent verbal and written communication skills, combined with disciplined follow-up and attention to detail, are critical. A proven ability to chase, nudge, and enable team members (without formal authority) is a key trait for success in this role.
Certifications such as PMP, PMI-ACP, ITIL, or Lean Six Sigma (Yellow or Green Belt) are desirable. Exposure to RPA tools like UiPath or Microsoft Power Automate is a bonus. The ability to transform operational inputs into compelling success stories or stakeholder presentations is highly valued. Facilitation skills for retrospectives, RCA workshops, or SIP idea generation sessions are advantageous. Candidates who demonstrate empathy toward execution-heavy PMs and comfort managing both junior and senior audiences will be preferred.
This role offers significant visibility across the entire RPA support ecosystem and is ideal for professionals aiming to grow into Program Manager, Agile Coach, or Transformation Lead roles. As the primary enabler of value delivery, reporting integrity, and execution rhythm, the PMO will sit at the center of the program’s ongoing evolution.
Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
