Role Description
Job Title: Senior Functional Consultant / Business Analyst – COTS, Process Consulting, Change Management
Location:
Bangalore,Trivandrum,Chennai
Employment Type:
Full-time
Experience Level:
9–14 years
Job Summary
We are seeking a highly skilled and proactive
Senior Functional Consultant / Business Analyst
with experience in
COTS implementations
,
process consulting
, and
change management
. The ideal candidate will possess a strong understanding of industry-specific domains, technical concepts, and project delivery frameworks. You will be responsible for
analyzing business requirements
,
structuring solutions
,
coordinating change initiatives
, and
bridging the gap between business and technology teams
to ensure successful solution delivery and adoption.
Key Responsibilities
- Domain & Solution Consulting
- Apply industry/domain knowledge to contextualize and validate solutions, assess domain-specific risks, and align with client expectations.
- Participate in requirement workshops, identify gaps, and recommend solutions aligned with KPIs and reporting frameworks.
- Assess the completeness of business requirements and translate them into functional specifications.
- COTS Product Implementation
- Leverage working knowledge of COTS product features and customizations to design and configure modules or develop custom solutions.
- Perform fit-gap analysis, analyze customization needs, and apply product best practices.
- Provide training and knowledge transfer on functional modules and custom components to users and internal teams.
- Cross-Product and Implementation Expertise
- Use knowledge of competitive products and previous implementations to advise clients on best-fit solutions.
- Relate own area of work to the overall project architecture, identifying potential gaps, risks, and integration concerns.
- Technical & Process Consulting
- Identify technical risks during coding and recommend mitigation strategies.
- Develop HLD and guide LLD creation for junior team members; build POCs to validate tools/solutions.
- Support process harmonization, roadmap definition, and lead client workshops independently.
- Change Management & Adoption
- Support the development and execution of change management strategies aligned with project goals.
- Identify and segment stakeholders, facilitate engagement through interviews, surveys, and workshops.
- Draft communication materials and support communication planning.
- Track training effectiveness, user adoption, and change readiness using KPIs and feedback tools.
- Project & Delivery Support
- Utilize project management tools and governance frameworks to manage small to medium-sized projects or modules.
- Identify critical paths, manage dependencies, and develop escalation and communication protocols.
- Track project metrics, risks, and resourcing estimates using standard estimation and planning models.
- Knowledge Management
- Create and enhance knowledge artifacts, reusable assets, and documentation per project needs.
- Conduct knowledge transfer (KT), prepare training content, and contribute to internal blogs, whitepapers, and wikis.
- Reporting & Tools Management
- Use tools such as MS Teams, SharePoint, Miro, and KyoFlow to support collaboration, documentation, and insights generation.
- Assist in the preparation of reports, dashboards, and data visualizations for leadership and project teams.
Required Skills & Qualifications
- Bachelor’s or Master’s degree in Business, Information Technology, or a related field.
- 6–10 years of relevant experience in business analysis, solution design, COTS implementation, or process consulting.
- Strong knowledge of at least one industry vertical (e.g., BFSI, Healthcare, Retail, Manufacturing).
- Demonstrated experience with COTS products and implementation models (e.g., upgrades, migrations, enhancements).
- Hands-on experience with requirement gathering, estimation techniques, solution structuring, and stakeholder management.
- Understanding of technical concepts, HLD/LLD creation, and technical documentation.
- Working knowledge of project management tools (e.g., MS Project, Excel) and estimation models (e.g., FP, UCP).
- Familiarity with change management frameworks like ADKAR and tools for change readiness and resistance monitoring.
- Proficiency in tools such as Visio, Jira, Confluence, SharePoint, Miro, MS Teams, etc.
Nice To Have
- Certifications in CBAP, PMP, PROSCI, ITIL, or domain-specific tools/products.
- Experience in Value Stream Mapping, BPM, or process harmonization engagements.
- Exposure to GenAI tools, knowledge management platforms, and automation solutions.
- Knowledge of pricing and licensing models, especially in FP / value-based pricing projects.
Skills
Ocm,ocm knowledge,GenAI
