2940 Conflict Resolution Jobs - Page 18

Develop and implement HR strategies, policies, and procedures aligned with overall business objectives. Manage end-to-end recruitment, onboarding, and employee engagement processes. Oversee performance management systems and employee development programs. Ensure compliance with labor laws, company policies, and regulatory requirements. Handle conflict resolution, grievance redressal, and disciplinary procedures effectively. Promote a positive work environment and support organizational culture. Leverage HR digital tools for effective HR operations and data-driven decision-making. Provide guidance and support to management and staff on HR-related issues. Drive learning & development initiatives, training programs, and career growth opportunities. Monitor HR metrics and generate reports to support strategic decision-making. Collaborate with leadership to design competitive compensation and benefits structures. Develop and implement strategies to improve employee retention and satisfaction. Foster diversity, equity, and inclusion within the workplace. Organize team-building activities, workshops, and engagement programs. Manage HR budgets and optimize resource allocation. Act as a trusted advisor to senior management on workforce planning and organizational development. Qualifications & Requirements Master s degree in Human Resource Management or a related field. Minimum 8 years of proven experience in HR management or leadership roles. Strong communication and presentation skills with the ability to influence and engage stakeholders. Excellent problem-solving skills and decision-making abilities. Proficiency in HR digital tools and HRIS systems.

Description We are seeking a motivated and detail-oriented HR Executive to join our team. The ideal candidate will be responsible for managing various HR functions, including recruitment, onboarding, and employee relations. This role requires a proactive individual who can effectively support our HR initiatives and contribute to a positive workplace culture. Responsibilities Manage the recruitment process including job postings, screening resumes, and conducting interviews. Coordinate onboarding processes for new hires and ensure a smooth transition into the company. Assist in the development and implementation of HR policies and procedures. Maintain employee records and ensure compliance with labor laws and regulations. Support performance management processes and assist with employee training and development initiatives. Handle employee inquiries regarding HR policies, benefits, and other related issues. Skills and Qualifications Bachelor's degree in Human Resources, Business Administration, or a related field. 2-3 years of experience in HR or a similar role. Strong understanding of HR policies and best practices. Proficiency in MS Office Suite (Word, Excel, PowerPoint) and HRIS systems. Excellent communication and interpersonal skills. Ability to maintain confidentiality and handle sensitive information responsibly. Strong organizational skills with attention to detail.

A Customer Relationship Executive is responsible for building and maintaining strong, long-term relationships with customers. The primary goal is to ensure customer satisfaction and loyalty by acting as a main point of contact. This involves proactively engaging with customers to understand their needs, provide support, and resolve any issues or complaints. The executive is responsible for managing a portfolio of accounts, processing customer inquiries, and ensuring that their needs are met effectively and efficiently. The role requires a deep understanding of the company's products and services to provide expert advice and solutions. A key part of the job is identifying opportunities for upselling or cross-selling and collaborating with sales and marketing teams. The position requires excellent interpersonal skills, a customer-centric mindset, and strong problem-solving abilities.

A Customer Relationship Executive is responsible for building and maintaining strong, long-term relationships with customers. The primary goal is to ensure customer satisfaction and loyalty by acting as a main point of contact. This involves proactively engaging with customers to understand their needs, provide support, and resolve any issues or complaints. The executive is responsible for managing a portfolio of accounts, processing customer inquiries, and ensuring that their needs are met effectively and efficiently. The role requires a deep understanding of the company's products and services to provide expert advice and solutions. A key part of the job is identifying opportunities for upselling or cross-selling and collaborating with sales and marketing teams. The position requires excellent interpersonal skills, a customer-centric mindset, and strong problem-solving abilities.

To oversee the smooth functioning of the restaurant operations by supervising Captains, Stewards, and service staff, ensuring high-quality guest service, maintaining standards, and supporting the Restaurant Manager in day-to-day operations

A Customer Service Specialist is responsible for providing expert assistance and support to customers. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction through various channels, such as phone, email, or social media. This includes troubleshooting problems, providing clear and accurate information about products or services, and documenting all customer interactions. The specialist is expected to manage complex issues, handle difficult customer situations, and escalate problems to higher-level support when necessary. A key part of the job is maintaining a positive and professional demeanor while building strong customer relationships. The position requires exceptional problem-solving skills, patience, and a deep knowledge of the company's offerings to provide comprehensive support.

A Customer Care Representative is responsible for providing assistance and support to customers. This involves handling inquiries, resolving issues, and ensuring customer satisfaction via various channels such as phone, email, or social media. The representative must have a deep understanding of the company's products or services to provide accurate and helpful information. The role also includes documenting all customer interactions in a CRM or ticketing system and escalating complex issues to the appropriate teams. A key part of the job is maintaining a positive and professional demeanor while addressing customer needs. The position requires strong problem-solving skills, empathy, and the ability to work under pressure.

Description We are seeking an experienced Shop Supervisor to manage our retail operations and ensure a high standard of customer service. The ideal candidate will have a strong background in retail management, excellent leadership skills, and the ability to drive sales while maintaining a positive work environment. Responsibilities Oversee daily shop operations and ensure efficient workflow. Manage and train shop staff to deliver high-quality customer service. Maintain inventory levels and ensure timely restocking of products. Implement and enforce shop policies and procedures to ensure compliance. Monitor sales performance and prepare reports for management. Resolve customer complaints and provide effective solutions. Ensure cleanliness and organization of the shop environment. Skills and Qualifications 7-8 years of experience in retail or shop management. Strong leadership and team management skills. Excellent communication and interpersonal skills. Proficient in inventory management and sales reporting software. Ability to analyze sales data and make informed decisions. Customer-focused with a passion for enhancing customer experiences. Knowledge of retail operations, merchandising, and visual displays.

RESPONSIBILITIES: To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment

RESPONSIBILITIES: To escalate the queries of the customer via Chat/Email and Voice Resolve the customer issue for international customers. To provide the best resolution to the customers. Maintain the better relationship with the customers. Meet the customers requirements and provide them satisfaction with the best resolution of their queries. Qualification: 12th and Above Good communication skill (Verbal & Written) Computer Knowledge Flexible (24/7) environment

A Web Chat Executive is responsible for providing real-time support to customers through live chat on a company's website. The role involves handling multiple chat conversations simultaneously, responding to customer inquiries, and resolving issues in a timely and efficient manner. They are responsible for providing accurate information about products, services, and company policies. This position requires excellent written communication skills, multitasking abilities, and a strong customer service orientation. The executive is also expected to escalate complex issues to a higher-tier support team and document all customer interactions for future reference. The role is crucial for enhancing the customer experience and maintaining a positive brand image.

As a Sales Executive, you will be responsible for understanding sales processes, managing dealership operations, and enhancing product knowledge and market intelligence. Your role will involve tracking competition, developing networks, and employing negotiation and conflict resolution skills to drive sales growth. In this position, you will also be involved in providing sales training, implementing local activations, organizing below-the-line (BTL) activations, and collaborating on marketing initiatives. Your primary objective will be to achieve sales targets by working closely with channel partners in the assigned region.,

You will be representing Bhanzu, formerly known as Exploring Infinities, as the primary point of contact for customer support. Your role will involve promptly and accurately addressing customer inquiries via phone, email, or chat. Additionally, you will engage in proactive outbound calling to establish positive relationships with customers. By understanding customers" needs, you will collaborate with various teams to offer appropriate solutions efficiently. Follow-up communication with customers will be essential to ensure timely issue resolution and to cultivate lasting relationships. It is imperative to maintain a thorough understanding of Bhanzu's products and services to effectively assist customers. To excel in this position, you should hold a degree in management, marketing, communication, or a related field. Prior experience in relationship management, customer service, or a similar role is beneficial. Proficiency in Microsoft Office, CRM software, and ticketing systems is required. Strong written and verbal communication skills, along with excellent interpersonal abilities, are essential for this role. You should possess effective conflict resolution and problem-solving skills, coupled with the capacity to manage multiple tasks and demonstrate patience in challenging situations. Join Bhanzu in its mission to eliminate math phobia and promote careers in math and STEM fields globally. By bridging the gap between aspirations and capabilities, you will empower students to unlock their full potential and explore the realms of science, coding, and AI through the prism of mathematics.,

You will be joining Workspaces by Innova in Noida as a Community Manager. Your primary responsibilities will include managing day-to-day community interactions, organizing events, handling customer queries, and ensuring a lively workspace environment. Your role is crucial in fostering a sense of community among freelancers, startups, corporates, and entrepreneurs who utilize our innovative workspaces. To excel in this position, you should have experience in Community Management, Customer Relations, and Event Organization. Strong communication and interpersonal skills are essential, along with the ability to manage conflicts effectively. Proficiency in using community management tools and platforms will be advantageous. Given the dynamic nature of the role, you must be adept at multitasking and prioritizing tasks. If you hold a Bachelor's degree in Business, Communications, or a related field and have experience in customer support and engagement activities, we encourage you to apply. Prior experience in workspace solutions or a related industry will be considered a plus. If you are looking to drive community engagement, create memorable experiences, and contribute to a vibrant workspace ecosystem, we invite you to apply for this exciting opportunity. To apply, please send your resume to helpdesk@innova-amtech.com or call us at 1800-102-7233.,

Sai Amrut Murali Enterprises Pvt. Ltd. is a part of the Gondkar Group, a leading hospitality and hotel business group based in Shirdi, India. Since its inception in 1986, the group has made significant investments in the hotel and leisure industry, enhancing the overall customer experience. Known for its innovative services and quality customer experience, Gondkar Group prioritizes the talent of its employees to bring new cuisine and bright moments to its customers" lives. We value diversity and maintain a strong organizational culture. This is a full-time, on-site role for a Front Office Manager located in Rahta. As the Front Office Manager, you will be responsible for overseeing the daily operations of the front office, ensuring high levels of customer satisfaction and service. Your key tasks will include managing office administration, greeting and assisting guests, handling customer inquiries and complaints, coordinating with other departments, and maintaining smooth front desk operations. To excel in this role, you should have experience in Office Administration and Front Office management. Strong Customer Satisfaction and Customer Service skills are essential, along with excellent Communication and interpersonal skills. You should be able to handle multiple tasks efficiently and effectively, and have a proven ability to manage and resolve conflicts. Previous experience in hospitality or related fields is a plus, as well as relevant academic qualifications and certifications in hospitality management.,

As a global leader in assurance, tax, transaction, and advisory services, EY is committed to hiring and developing passionate individuals to contribute to building a better working world. At EY, the focus is not only on your current self but also on who you can become. The organization believes that your career is yours to shape, offering limitless potential and providing motivating experiences to help you grow into your best professional self. As a Senior Manager in Employee Relations (ER) at EY, you will play a strategic role in leading complex ER cases, driving proactive ER initiatives, and contributing to the development of the ER governance framework across EY India. Your responsibilities will include managing high-risk ER matters, advising leadership, mentoring ER Advisors, and spearheading various ER initiatives to foster a fair, compliant, and inclusive workplace culture. Key Responsibilities: ER Case Management & Advisory: - Lead and resolve high-risk and complex ER cases with fairness, consistency, and compliance. - Provide expert ER advisory support to HR Business Partners, leaders, and talent partners. - Ensure adherence to internal processes and legal standards while overseeing documentation. Framework & Governance Implementation: - Support the implementation of the ER operating model, policies, and tools across service lines. - Drive adherence to ER governance protocols and ensure role clarity among ER Advisors and Ops team. Capability Building & Proactive ER: - Conduct ER training and awareness programs for business leaders, HR teams, and employees. - Analyze ER trends to recommend proactive interventions and culture-enhancing initiatives. Risk Mitigation & Compliance: - Collaborate with Legal, Compliance, and Risk teams to ensure regulatory compliance in ER processes. - Participate in audits, investigations, and reviews of ER protocols. Stakeholder Engagement: - Engage closely with service line leadership, Talent consultants, and Legal as necessary. - Act as a trusted advisor in sensitive ER situations and organizational changes. Skills and Competencies: - In-depth knowledge of Indian labor laws, employment policies, and workplace compliance. - Strong investigation, analytical, conflict resolution, and people management skills. - High emotional intelligence, discretion, sound judgment, stakeholder management, and influencing skills. - Ability to work independently, handle ambiguity, and communicate effectively. Qualifications and Experience: - LLB, Postgraduate in HR, Law, or related field preferred. - 10 to 14 years of experience in Legal/HR/Employee Relations, with a focus on managing complex ER cases. - Prior experience in a Big 4, consulting, or large matrixed organization is preferred. - Exposure to ER frameworks, tools, and governance models is advantageous. What We Offer: - Leadership role in shaping EY India's ER culture and practices. - Opportunity to work on strategic initiatives with senior leadership. - Dynamic, inclusive, and high-impact work environment. - Competitive compensation and benefits. If you possess the ability to work collaboratively, solve problems effectively, and demonstrate agility, curiosity, and creativity, EY invites you to apply and join in building a better working world. Apply now to be a part of a globally renowned organization that invests in the growth and development of its people.,

I'm sorry, but I couldn't find any Job Description provided for the job at Nutzen Corporation Private Limited. Can you please provide the Job Description so that I can assist you further ,

You will be responsible for overseeing the smooth and efficient operations of our CBSE school in DINDIGUL as a Female School Coordinator for primary and Middle. Your role will involve coordinating school events, parent-teacher conferences, and maintaining accurate student, staff, and school records. Communication with teachers, staff, and families to foster a collaborative and supportive school environment will be key. Additionally, you will manage the school budget, supervise administrative staff, and ensure school safety procedures are in place. Your qualifications should include a Masters degree in Education Administration or a related field, along with at least 3 years of experience in educational administration. Strong leadership, organizational, communication, and interpersonal skills are essential. Proficiency in educational software, curriculum development, conflict resolution, and problem-solving is required. You should have a commitment to educational excellence and equity, along with knowledge of school regulatory requirements and policies. This is a full-time position that requires you to work in person at the school location in DINDIGUL. If you meet the qualifications and are passionate about making a real difference in the lives of students and staff, please send your resume to 6384446704 or hr@smbcbseschool.com.,

Blue Dart Express Ltd. is South Asia's premier express air, integrated transportation & distribution company, offering secure and reliable delivery services to over 56,000+ locations in India. As part of DHL Groups DHL eCommerce division, Blue Dart accesses a vast global network. The company drives market leadership through motivated people, cutting-edge technology, and innovative products to deliver unmatched service quality. This is a full-time on-site Team Supervisor role located in Alwar. As the Team Supervisor, your responsibilities will include overseeing and managing a team, ensuring operational efficiency, implementing strategies to meet performance targets, and maintaining a positive work environment. You will be required to coordinate with various departments to ensure seamless operations and deliver excellent service to customers. To excel in this role, you should possess leadership, communication, and problem-solving skills. Experience in team management and operations supervision is crucial. Organizational and time management skills are essential for effective performance. Knowledge of logistics and supply chain management will be beneficial. Strong decision-making and conflict resolution abilities are also desired qualities in a candidate. A Bachelor's degree in Business Administration or a relevant field is required, while previous experience in the transportation or logistics industry would be a plus.,

The Employee Experience Coordinator will play a crucial role in enhancing employee engagement and satisfaction within the organization. The key responsibilities of this role include managing timesheets, conducting employee well-being calls, and implementing initiatives to promote a positive workplace culture. The ideal candidate should possess exceptional people skills, a strong sense of empathy, and a genuine passion for supporting others. In terms of timesheet management, the Employee Experience Coordinator will oversee the collection, verification, and submission of employee timesheets. It is essential to ensure accuracy in reporting and compliance with company policies. Collaboration with finance and project managers to address any discrepancies is also a key aspect of this responsibility. Employee well-being initiatives are a significant part of the role, requiring the Coordinator to conduct regular well-being calls to check on employees" morale and work-life balance. Developing and implementing programs that promote mental health, wellness, and work satisfaction is crucial. Additionally, acting as a point of contact for employees seeking support or guidance on personal or professional issues is essential. Employee engagement is another critical area of focus for the Coordinator. This involves fostering a positive workplace culture through initiatives such as team-building activities, recognition programs, and feedback mechanisms. Organizing and facilitating workshops, training, and social events to enhance employee relationships and collaboration is also part of the role. Collecting and analyzing employee feedback to identify areas for improvement is an integral aspect of promoting employee engagement. Conflict resolution is a key responsibility, requiring the Coordinator to address employee concerns and grievances with sensitivity and professionalism. Facilitating open communication between management and employees to resolve conflicts effectively is essential for maintaining a positive work environment. Data management is also vital for the role, involving maintaining accurate employee records related to timesheets, well-being calls, and engagement initiatives. Preparing reports and presentations to communicate findings and recommendations to management is crucial for tracking progress and making informed decisions. In terms of qualifications, the ideal candidate should have a Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field. Additionally, 2+ years of experience in HR or a related role, with a focus on employee engagement and support, is preferred. Strong interpersonal and communication skills, demonstrated empathy, proficiency in HRIS systems and Microsoft Office Suite, and the ability to handle sensitive information with confidentiality and discretion are also essential for this role.,

As a School Counselor at Hustlr Staffing Services, you will play a crucial role in developing and implementing comprehensive school counseling programs. Your primary responsibilities will include providing individual and group counseling to students, assisting them in identifying and achieving personal, social, and academic goals. You will conduct assessments to evaluate students" strengths, needs, and challenges, collaborating with educators, parents, and other professionals to support student development. Additionally, you will organize workshops and training sessions on social skills and personal development, guide students in career exploration and post-secondary education planning, and maintain accurate and confidential student records and documentation. Your role will involve promoting a safe and welcoming school environment for all students, facilitating crisis intervention and conflict resolution strategies, and engaging in ongoing professional development to remain current with best practices. Furthermore, you will implement programs to address diversity and inclusion in the student body, advocate for student needs, collaborate with community resources, monitor students" academic performance, and provide necessary interventions. Your involvement in school meetings and contribution to school policy development will be crucial in ensuring the overall well-being and success of the student community. To qualify for this role, you should hold a Masters degree in School Counseling or a related field, along with a valid School Counseling certification/license in India. Previous experience in school counseling or a related role is essential, and you should possess strong knowledge of child and adolescent development. Excellent verbal and written communication skills, the ability to work well under pressure, and manage multiple tasks are key attributes required for this position. Proficiency in using counseling software and tools, strong interpersonal skills, and the ability to build rapport with students are also essential. You should demonstrate a commitment to fostering an inclusive environment, work collaboratively with diverse populations, and have knowledge of educational policies and guidelines. Experience in crisis counseling and intervention techniques, strong ethical standards, and the ability to maintain confidentiality are additional qualifications that will be beneficial in this role. If you are passionate about helping students succeed academically and personally, and possess the necessary qualifications and skills, we invite you to join us at Hustlr Staffing Services as a School Counselor. Make a positive impact on the lives of students and contribute to their overall growth and well-being. Apply now and be part of our dedicated team!,

As the ideal candidate for this role, you will be responsible for creating and implementing onboarding guidelines, materials, and training resources to ensure mentors are well-prepared. Your focus will be on providing ongoing support to mentors to resolve issues and maintain positive relationships. In addition, you will conduct market research, including competitive analysis, to identify industry trends, opportunities, and threats. Collaboration with cross-functional teams will be a key aspect of your role as you work together to create and evaluate new product ideas based on market insights. You will oversee the product life cycle, managing all stages from planning and development to launch and phase-out. Monitoring product performance and identifying areas for improvement or adjustment will also be part of your responsibilities. Ensuring that products meet quality standards and remain competitive throughout their life cycle will be crucial. You will facilitate communication between cross-functional teams to align with project goals and deadlines, organize regular meetings, resolve issues, and ensure smooth collaboration across departments. Acting as a point of contact to address and resolve conflicts, maintaining a productive workflow will be essential. Additionally, you will be responsible for managing and improving the learning management system to meet the needs of users and the organization. Regularly reviewing the system, identifying areas for improvement, and implementing updates to enhance functionality and usability will be part of your role. Collecting user feedback to inform and guide future system updates, maintaining project documentation, tracking milestones, and ensuring timely project completion will also be important tasks. About Company: Our team at "My Equation" is a tightly knit group of passionate individuals with a shared objective of achieving consistently excellent results as well as having fun in the process, welcoming, and growing. Made up of creative and enthusiastic individuals with a fusion of various backgrounds and defined futuristic ideologies, "My Equation" aims to provide top-notch products with a reliance on cutting-edge technology. It's our secret recipe for an unsolved equation. With the motto to build a community of students and provide them with resources to find their way in the world through workshops and boot camps, "My Equation" gives the next generation a platform to innovate, get inspired, and come up with ideas. We, at "My Equation also aim to provide top-notch educational facilities to students around the world so that they can learn the materials and be more knowledgeable.,

As a Soft Skills and Employability Trainer, your primary responsibility will be to deliver engaging and interactive training sessions focusing on a variety of soft skills such as communication, teamwork, time management, conflict resolution, leadership, and adaptability. Additionally, you will provide employability-focused training covering areas like resume writing, interview preparation, workplace ethics, and professional etiquette. To ensure effective training delivery, you will need to develop, update, and customize training modules and lesson plans tailored to the specific needs of the target audience. It will be crucial to incorporate real-world examples, case studies, and role-playing exercises into your sessions to enhance the learning outcomes of the participants. Assessment plays a key role in your role as a trainer, as you will be required to conduct pre- and post-training assessments to evaluate the skill levels of participants and track their progress. Providing constructive feedback to trainees will be essential in supporting their personal and professional growth. Moreover, you will be expected to guide and mentor trainees in developing a positive attitude, confidence, and effective workplace management skills. Offering one-on-one coaching sessions to address individual needs and concerns will also be part of your responsibilities. Collaboration is key in this role, as you will work closely with other trainers and program coordinators to align training content with program goals. Effective communication with placement teams will be necessary to ensure that trainees are job-ready. Maintaining accurate records of training sessions, attendance, and assessments will be important, and you will be required to prepare training reports regularly for management review. As a qualified candidate for this position, you should hold a Bachelor's degree in Education, Communication, Psychology, or a related field. Previous experience as a Soft Skills or Employability Trainer, particularly in the skill development or education sector, will be advantageous. Strong verbal and written communication skills, along with excellent interpersonal and mentoring abilities, are essential. Your proficiency in using technology and tools for both virtual and in-person training sessions will be crucial for successful training delivery. Preferred qualifications for this role include certification in soft skills training or related domains, knowledge of industry-specific skills and job market trends, and experience in designing and developing training content. Key competencies that will serve you well in this role include empathy, patience, problem-solving, critical thinking, organizational skills, time management abilities, adaptability, and creativity in delivering training. This is a full-time position with a compensation of up to 30,000. The job type is full-time, with a day shift, fixed shift, and morning shift schedule. The work location is in-person in Samalkha, Haryana. Candidates with a total of 3 years of work experience, including at least 1 year of experience in teaching soft skills, are preferred. Reliability in commuting or willingness to relocate before starting work is preferred for this role.,

As a proactive and results-driven professional based in Noida, you will be responsible for generating leads through various outreach methods, including cold calling. Your role will involve managing chat conversations, phone calls, and support tickets efficiently, with the primary goal of converting prospects into valuable business opportunities. Additionally, you will be tasked with addressing technical queries from clients and overseeing the international sales and support lifecycle. Your key responsibilities will include: - Generating leads through cold calling, emails, and other relevant channels. - Efficiently handling chat support, phone calls, and support tickets. - Converting potential leads into successful sales and business opportunities. - Addressing and resolving technical queries from clients and customers. - Managing the complete international sales and support lifecycle. To excel in this role, you must possess the following skills and qualifications: - Strong problem-solving and troubleshooting abilities. - Minimum of 1 year of relevant experience in a similar role. - Prior experience working with the international market. - Basic understanding of conflict resolution strategies. - Excellent technical and analytical skills. - Strong verbal and written communication skills. - Ability to work effectively both independently and as part of a team. - Willingness to commit to a 1-year service agreement. If you are ready to take on this exciting opportunity, please reach out to us at Plot No. 165, NSEZ, Noida (U.P.), India 201305. You can contact Neha at +91 9958180495 for further information or to express your interest in this position.,

You have 7+ years of overall experience in software development with exposure to the entire SDLC and are a Certified Scrum Master. Your strong knowledge of Agile methodologies, particularly Scrum frameworks, is essential for this role. You must have expertise in project management tools like JIRA and Confluence. Your excellent communication and facilitation skills will be key in leading and motivating teams to achieve sprint goals. Your strong conflict resolution and risk management skills will ensure smooth project execution. It would be beneficial to have knowledge of AI/ML, NodeJS, and AWS. As a Senior Scrum Master, your responsibilities will include leading and facilitating multiple Scrum teams, ensuring adherence to Agile principles and the Scrum framework. You will be responsible for facilitating Scrum team activities such as standups, backlog meetings, sprint planning, team review, and retrospectives. Adapting the Scrum framework to meet team needs and coordinating with cross-functional teams and stakeholders are crucial aspects of the role. You will resolve issues, remove impediments, and work in a fast-paced, dynamic environment. You will use empirical data to help assess the Scrum team's maturity, optimize team velocity to organizational KPIs, and identify improvement opportunities for higher team performance. Collaborating with Product Owners or Project Managers to communicate work delivery, refine backlogs, create Jira tickets, manage tasks, and provide customer support are part of your responsibilities. Additionally, you will participate in MVP approaches, release products every sprint cycle, and transform business process requirements into actionable tasks for developers. Your role also involves utilizing business process reviews to coordinate activities among functional units supporting business lines. Your collaboration with business process owners and developers to create actionable tasks using Jira will be essential for project success.,