2133 Complaint Handling Jobs - Page 44

As a Quality Control Manager, your primary responsibility will be to implement methods to inspect, test, and evaluate products and production equipment. You will ensure that products adhere to quality standards by supervising inspectors, technicians, and other staff, and providing guidance and feedback. Additionally, you will oversee all product development procedures to identify deviations from quality standards and reject products that fail to meet these standards. In this role, you will be required to prepare reports by collecting, analyzing, and summarizing data, as well as engage with customers to gather product feedback. You will also be responsible for producing statistical reports on...

In this vital role, you will own and implement the end-to-end global complaint process and management system. You will supervise a team of complaint investigators, ensuring that the entire process remains compliant with quality operating standards, procedures, and regulatory requirements. This position focuses on assuring the quality of complaint records, driving continuous improvement, and using market information to enhance processes. Roles & Responsibilities Team Leadership: Lead, mentor, and supervise a team of complaint investigators, providing guidance and support as needed. You will establish performance expectations, monitor for daily improvement, and oversee the development of staff...

You will be responsible for closing sales deals via client visits and maintaining good customer relationships. An effective sales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. Your role will involve contacting potential or existing customers to inform them about a product or service, answering questions about the company's services, entering and updating customer information in the database, and taking and processing orders in an accurate manner. Additionally, you will be expected to handle grievances to preserve the company's reputation, ...

As a qualified candidate with a Bachelor's Degree in Hotel Management (BHM) or Diploma in Hotel Management (DHM) and more than 10 years of relevant experience, you will be responsible for overseeing the daily operations of all food and beverage outlets. Your primary focus will be to develop and implement strategies to enhance customer service and ensure optimal guest satisfaction. Your key duties will include monitoring inventory levels, placing supply orders as necessary, and maintaining cost control measures. You will be expected to create and manage budgets, forecasts, and financial reports pertaining to food and beverage operations. Compliance with food safety, hygiene, and health regula...

As a Complaints Handler in our organization, your primary responsibility is to support the early-stage resolution of customer complaints. You will achieve this by conducting prompt and fair investigations, ensuring accurate documentation, and delivering excellent customer service. Your role is crucial in promoting a customer-first mindset, demonstrating strong communication skills, and supporting vulnerable customers in alignment with Consumer Duty principles. Additionally, you will contribute to continuous improvement initiatives and ensure compliance with regulatory standards under the guidance of senior team members. Your core responsibilities will include acknowledging and logging compla...

Education : BCOM/BE/BTECH/BSC/BMS Experience - min 2yrs Roles and Responsibilities: Building up strong relationship with the middle & senior management of FIG clients by meeting them personally and frequently. Addressing & solving their queries in a proactive and productive manner by coordinating with KLI Operations, Claims, Underwriting, Mid office team and other departments at HO well within defined TATs. Similar coordination with FIG sales/business team to ensure seamless and flawless client servicing and account management. Maintaining and updating various business trackers and MIS from time to time. Ensure all activities pertaining to audits are executed in timely manner. Spearhead all ...

Education : BCOM/BE/BTECH/BSC/BMS Experience - min 2yrs Roles and Responsibilities: Building up strong relationship with the middle & senior management of FIG clients by meeting them personally and frequently. Addressing & solving their queries in a proactive and productive manner by coordinating with KLI Operations, Claims, Underwriting, Mid office team and other departments at HO well within defined TATs. Similar coordination with FIG sales/business team to ensure seamless and flawless client servicing and account management. Maintaining and updating various business trackers and MIS from time to time. Ensure all activities pertaining to audits are executed in timely manner. Spearhead all ...

The Senior QA Executive plays a crucial role in overseeing various aspects of quality management within the organization. This includes but is not limited to document control, compliance monitoring, internal audits, quality metrics tracking, and non-conformance management. The position also involves contributing to change control, supplier evaluation, risk management, product and process validation, complaint handling, CAPA support, and quality improvement projects. A key part of the role is to engage in data entry, analysis, and report preparation to ensure alignment with quality and compliance objectives. Responsibilities of the role include: - Document Control: Assisting in the organizati...

As a Service Engineer at our company, you will be responsible for performing installations, start-ups, maintenance, repairs, and updates of all products within your area of expertise. You will also assist with other products under supervision. It is crucial to communicate effectively and accept all operative advice from the Customer Care Center. Supporting the service process and ensuring optimal performance in all process activities related to your area of responsibility is a key part of this role. You will be required to escalate incidents according to defined parameters and inform The Customer Care Center about all escalation issues. Additionally, informing the Regional Service Center on ...

As a Sales Coordinator at JJEPL, you will play a crucial role in the Sales & Marketing Department by collaborating with design departments to ensure timely completion of inquiries and preparing quotations as per customer RFQ. Your responsibilities will include collecting commercial and technical documents from various departments such as design, quality, account, store, and logistics, and submitting them to customers based on their requirements. You will also be responsible for checking the completeness of technical and pricing details with the sales engineer or sales department head. Your stakeholders will include internal and external customers, the Sales Team (both domestic and export cus...

You will be responsible for handling incoming calls or chats to address customer queries in a professional and efficient manner. Your main tasks will include identifying customer needs, determining appropriate solutions, and providing accurate information about products and services. Additionally, you will need to respond to customer complaints promptly and work towards developing effective solutions to ensure customer satisfaction. It is essential to maintain detailed records of customer interactions, transactions, inquiries, and any other relevant information to track and improve customer service quality. This is a full-time position suitable for both experienced individuals and freshers l...

As an E-commerce Customer Care representative for the website and marketplace, your primary responsibility will be managing customer calls and emails. It is essential to ensure that all customer inquiries and concerns are attended to and addressed promptly. Customer calls should be handled within the designated customer care time on the same day, and all emails need to be replied to within 24 hours with appropriate solutions. Guiding customers seeking support on order placement and following up with them will be part of your daily tasks. Additionally, handling customer complaints promptly and efficiently is crucial. Complaints should be addressed within 3-5 hours, and coordination with the E...

As a part of this role, you will be required to visit customer sites to conduct product demonstrations and handle any customer complaints that may arise. This will involve effectively showcasing the features and benefits of the products to potential customers during the demonstrations. In addition, you will be responsible for addressing any concerns or issues raised by customers in a professional and timely manner to ensure a positive customer experience. Your ability to communicate effectively and provide solutions to customer queries will be key to success in this position.,

The role involves conducting outbound call processes, with a target of 100-120 calls per day. You will be responsible for achieving a total of 3 hours of connected call duration by the end of the day. Your primary task will be to address student help and issues over calls, including handling grievances and queries related to academics and curriculum. Additionally, you will be expected to collect feedback from students and manage escalations and cancellations by focusing on student retention. Your responsibilities will also include providing accurate, valid, and complete information using appropriate methods and tools. It will be crucial to handle student complaints effectively, offering suit...

The Senior Lead Specialist role is crucial within the dynamic and fast-paced Global Privacy Office team. You will work closely with the Chief Privacy Officer (CPO) to implement global and APAC local Data Privacy Frameworks across GGB/GRe. Your responsibilities will include providing first and second line privacy services to GGB/GRe APAC, offering hands-on privacy advice, guidance, and support, particularly in the context of mergers and acquisitions. Your role will involve identifying, articulating, guiding, and assisting GGB/GRe APAC in managing privacy risks and obligations in alignment with Gallaghers" risk appetite. You will need to develop a deep understanding of GGB/GRe APAC business ac...

As a Customer Support representative at FedEx, you will oversee all representative activities, including coaching and monitoring with the support of the QA team. Your role will involve managing escalations, auditing process compliance, and ensuring contact quality. Additionally, you will be responsible for handling bookings, ad hoc inquiries, and tracking and monitoring solutions for prevention purposes. Relationship management, account creation, basic process onboarding, providing quotes, complaint handling, issue resolution, case management, service recovery, proactive prevention, claims handling, and escalated issue resolution are also key aspects of your responsibilities. You will suppor...

You will be responsible for performing installations, start-ups, maintenance, repairs, and updates of all products within your area of expertise. Additionally, you will assist with other products under supervision. It is important to communicate effectively and accept all operative advice from the Customer Care Center. You will support the service process and ensure optimal performance in all activities related to your area of responsibility. In case of incidents, you are required to escalate them according to defined parameters and inform the Customer Care Center about all escalation issues. Similarly, any escalation issues should be reported to the Regional Service Center. Customer complai...

Designation : Operation Executive Experience Required : 2 to 4 years Job Location: Bangalore/Mumbai/Patna/Hyderabad Role & responsibilities * You will be assigned to different sites and locations (multi locations) * Will be responsible for team handling a person who delivers those services (Training, Joining formalities, Attendance etc.) * You will report to Branch Head for day-to-day work * Service Planning & Scheduling * Quality Assurance & Complaint Handling * Identifying Materials and Costing * Service Monitoring and Customer Feedback Preferred candidate profile : * Educational qualification - Graduate/ Post Graduate ( B.Sc ./ M.Sc . Agri Preferred) * Candidate should have Two wheeler * ...

As an Off Roll Employee of an Asset Management Company (AMC), your main responsibilities will include creating a network and exposure in the local market, managing a team of Relationship Managers (RMs) and Business Managers (BMs), overseeing sales activities in the designated area, and acquiring new advisors from local and nearby markets. It is essential that you are AMFI Passed and possess the ability to build strong relationships with advisors. Additionally, you should be able to motivate your team to achieve the desired output effectively. Experience in Business-to-Business (B2B) sales of financial products is highly desirable for this role. Excellent communication skills, basic knowledge...

We are seeking a Customer Relationship Executive (Female) to effectively manage our customers at Chullikal-Fortkochi, Ernakulam. As a Customer Relationship Executive, you will be responsible for calling customers and encouraging them to make purchases from Abad Foods. Your primary objective will be to meet sales targets while ensuring customer satisfaction. Your duties will include receiving orders from customers and collaborating with the operational team in Kerala branches to guarantee the prompt delivery of products. Additionally, you will be tasked with handling incoming calls, addressing complaints, and escalating issues to the relevant departments for resolution. The ideal candidate fo...

Responsibilities To create network & exposure in local market. Handling Team of RMs/BMs Handling Sales activities in given area. Acquisition of new advisors from local as well as nearby markets. Should be AMFI Passed. Ability to build good relationship with advisors. can apply- Off Roll employees of Asset Management Company (AMC) Ability to motivate team towards desired output. Skills Experience in B2B of financial Products is desirable. Excellent Communications Skills. Should have basic knowledge of excel. Ability to solve the problems and analyze the data. Can handles complaints and provide solutions. Good intra-personal relations for effective man management. Skills: complaint handling,fi...

The role involves organizing sales visits, acquiring new business, and striving to meet monthly targets. You will be responsible for conducting market research to identify selling opportunities and assess customer needs. Additionally, you will actively pursue new sales prospects through methods such as cold calling, networking, and social media. Your tasks will include arranging meetings with potential clients to understand their requirements and concerns. You must also prepare and deliver suitable presentations to clients about the services offered. Regularly reviewing and reporting sales performance to enhance results is a crucial aspect of this role. Negotiating and closing deals, as well...

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients" critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world's top innovators across industries, from mid-market players to large enterprises. Its diverse team of...

You will be responsible for managing a team of 20 to 25 Field Service Executives (FSEs) at the designated base location. It is essential to have a good understanding of the geographical layout of the base location. Your role will involve team management, providing motivation to the team, and addressing merchants" complaints on a daily basis. As part of your daily tasks, you will need to allocate complaints to the FSEs based on specific pin codes. You should ensure that the complaints are resolved within the defined Turnaround Time (TaT) of a minimum of 48 hours. Additionally, you will be required to coordinate the pickup of devices for return from the merchants by the service team (FSEs). On...

You will be responsible for identifying selling possibilities and evaluating customer needs. It will be your duty to actively seek out new sales opportunities and set up meetings with potential clients. Additionally, you will deliver appropriate presentations on products and services and ensure the availability of stock for sales and demonstrations. You may also be required to participate on behalf of the company in exhibitions or conferences. Your role will involve negotiating and closing deals, as well as handling any complaints or objections that may arise. Collaboration with team members to achieve better results will be essential, along with gathering feedback from customers or prospect...