Voice Support Officer

You will be responsible for handling incoming calls or chats to address customer queries in a professional and efficient manner. Your main tasks will include identifying customer needs, determining appropriate solutions, and providing accurate information about products and services. Additionally, you will need to respond to customer complaints promptly and work towards developing effective solutions to ensure customer satisfaction. It is essential to maintain detailed records of customer interactions, transactions, inquiries, and any other relevant information to track and improve customer service quality. This is a full-time position suitable for both experienced individuals and freshers looking to kickstart their career. As part of the benefits package, you will receive paid sick time and access to the Provident Fund scheme. The work schedule is fixed, with shifts scheduled from Monday to Friday, providing a stable routine for work-life balance. In addition to the regular salary, you will have the opportunity to earn quarterly and yearly bonuses based on your performance and contribution to the team. The ideal candidate should have at least 1 year of total work experience, although this is preferred and not mandatory. The work location for this role is in person, which means you will be expected to work on-site to deliver the best possible customer service experience.,