ECOMMERCE - CUSTOMER CARE. WEBSITE + MARKET PLACE · Manage Customer Calls and Mails · All customer calls within the customer care time to be attended and addressed on the same day. · All Mails to be replied with 24 hours providing customer solution. · Customer who seek support on order placement to be guided and follow up with customer. HANDLE CUSTOMER COMPLAINTS · Customer complaints to be addressed with 3 -5 hours. · Coordinate with E-com team to ensure customer complaint is resolved. Follow up with customer to ensure the same. · All complaints to be recorded and on a Monthly basis share report of frequently complaint area. COMMUNICATION AND PRESENTATION · Listening Skill - Listening to Customer concern or request and address the same diligently · Communication Skill - Ensuring a gentle tone and good communication while addressing to customer. Address customers with their comfortable language, Tamil / English. · Ensuring patience and ability to stay composed during customer escalation. · Resilience—and the ability not to take things personally- developing an understanding that our customers do not mean it personally · Persuasion Skills - Providing customer right information when required stating facts of what they want may not actually meet their needs. CUSTOMER RECORD REPORT · Customer call to be recorded on daily basis and shared. · Consolidated Monthly Call Record to be shared - Mention against calls if any escalation requested by customer SALES CONVERSION · Ensure 100% product knowledge to guide customer the right product. Update oneself with all the new product features and benefits to communicate to customers. · Learn and understand the products listed in website and other market place to guide customers. · When potential customer is identified, persuade to have smooth customer buying experience. It should not be like forcing customers to buy, it should be understanding their requirement and converting the opportunity to sales. · Share reports of Sale conversion made during the Month. Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Customer support: 1 year (Required)
ECOMMERCE - CUSTOMER CARE. WEBSITE + MARKET PLACE · Manage Customer Calls and Mails · All customer calls within the customer care time to be attended and addressed on the same day. · All Mails to be replied with 24 hours providing customer solution. · Customer who seek support on order placement to be guided and follow up with customer. HANDLE CUSTOMER COMPLAINTS · Customer complaints to be addressed with 3 -5 hours. · Coordinate with E-com team to ensure customer complaint is resolved. Follow up with customer to ensure the same. · All complaints to be recorded and on a Monthly basis share report of frequently complaint area. COMMUNICATION AND PRESENTATION · Listening Skill - Listening to Customer concern or request and address the same diligently · Communication Skill - Ensuring a gentle tone and good communication while addressing to customer. Address customers with their comfortable language, Tamil / English. · Ensuring patience and ability to stay composed during customer escalation. · Resilience—and the ability not to take things personally- developing an understanding that our customers do not mean it personally · Persuasion Skills - Providing customer right information when required stating facts of what they want may not actually meet their needs. CUSTOMER RECORD REPORT · Customer call to be recorded on daily basis and shared. · Consolidated Monthly Call Record to be shared - Mention against calls if any escalation requested by customer SALES CONVERSION · Ensure 100% product knowledge to guide customer the right product. Update oneself with all the new product features and benefits to communicate to customers. · Learn and understand the products listed in website and other market place to guide customers. · When potential customer is identified, persuade to have smooth customer buying experience. It should not be like forcing customers to buy, it should be understanding their requirement and converting the opportunity to sales. · Share reports of Sale conversion made during the Month. Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Customer support: 1 year (Required)
Job Description for a Graphic designer: The graphic designer role includes the entire process of defining requirements, visualizing, and creating graphics including illustrations and tech packs. you will be the one to shape the visual aspects of products( apparels). Your graphics should capture the attention of those who see them and communicate the right message of trend/ concept. For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, would like to meet you. The goal is to inspire and attract the target audience. Responsibilities: Study design briefs and determine requirements Conceptualize visuals based on requirements Prepare rough drafts and present ideas Develop illustrations, Prints, and graphics using Adobe software and by hand. Use the appropriate colors and layouts for each graphic. Work with team to produce the final design Test graphics across various media Amend designs after feedback Ensure final graphics and layouts are visually appealing as per brand signature. Timeline to be meet Basic Requirements: Proven graphic design experience A strong portfolio of illustrations, Apparel design knowledge Familiarity with design, software, and technologies (such as Illustrator, Indesign, Photoshop) A keen eye for aesthetics and details Excellent communication skills Ability to work methodically and meet deadlines Graduate degree in Design ( Fashion/ Textile) Work location Chennai and immediate joiners are preferred. Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Yearly bonus Education: Diploma (Preferred) Work Location: In person
As an E-commerce Customer Care representative for the website and marketplace, your primary responsibility is to manage customer calls and emails efficiently. You must ensure that all customer calls are attended to and addressed on the same day within the customer care time. Additionally, all emails should be replied to within 24 hours, providing effective solutions to customers. When customers seek support with order placement, it is crucial to guide them through the process and follow up to ensure customer satisfaction. Handling customer complaints promptly is another essential aspect of your role. Customer complaints should be addressed within 3-5 hours and coordinated with the E-commerce team to ensure a resolution. Keeping a record of complaints and sharing a monthly report on frequently complained areas is also part of your responsibilities. Your communication and presentation skills are vital in this role. You should actively listen to customer concerns, communicate with a gentle tone, and address customers in their preferred language, be it Tamil or English. It is essential to remain patient and composed during customer escalations, developing resilience and not taking things personally. Persuasion skills are also necessary to provide customers with the right information and guide them effectively. Maintaining customer call records on a daily basis and sharing consolidated monthly call records, including any customer escalations, is part of your duties. Ensuring a 100% product knowledge to assist customers in choosing the right products and updating yourself with new product features and benefits are essential. When dealing with potential customers, focus on providing a smooth buying experience based on understanding their needs rather than forcing a sale. As part of the job, you will need to share reports on sales conversions made during the month. This position is full-time and open to fresher candidates. The benefits include Provident Fund, yearly bonus, and day shift schedule. Previous experience in customer support for at least 1 year is required for this role.,
As an E-commerce Customer Care representative for the website and marketplace, your primary responsibility will be managing customer calls and emails. It is essential to ensure that all customer inquiries and concerns are attended to and addressed promptly. Customer calls should be handled within the designated customer care time on the same day, and all emails need to be replied to within 24 hours with appropriate solutions. Guiding customers seeking support on order placement and following up with them will be part of your daily tasks. Additionally, handling customer complaints promptly and efficiently is crucial. Complaints should be addressed within 3-5 hours, and coordination with the E-commerce team is necessary to ensure resolution. Keeping a record of all complaints and sharing a monthly report on frequently complained areas is also required. Communication and presentation skills are vital in this role. Active listening, gentle communication, and addressing customers in their preferred language (Tamil/English) are essential. It is important to maintain patience and composure during customer escalations and not take things personally. Developing persuasion skills to provide customers with the right information and guide them towards suitable products is key to achieving sales conversion. Maintaining a record of customer calls on a daily basis and sharing a consolidated monthly call report, including any escalations requested by customers, is part of the job. Additionally, ensuring 100% product knowledge to assist customers in choosing the right products and sharing reports on sales conversions made during the month are part of the responsibilities. This position is full-time and open to fresher candidates with at least 1 year of experience in customer support. Benefits include Provident Fund, a day shift schedule, and a yearly bonus. If you are looking to work in a dynamic environment where customer satisfaction is a top priority, this role could be the perfect fit for you.,
Company Description. With a remarkable 8 decades legacy, VNH Naidu hall stands as one of the earliest and visionary brands in the lingerie industry. Our journey started from a single-room shop and has blossomed into an empire of 20+ stores catering for the needs of families, offering quality products at affordable prices. Each product is knitted with utmost consideration and outstanding quality. We are available both online and offline showroom. We cater to the customer through our website https://vnhnaiduhall.com/ and established partnerships with Ajio, Zivame, Shopify, Amazon India, Flipkart and Myntra. We have a strong presence in Tamil Nadu, Pondicherry, and one store at Andhra Pradesh, with a widespread network of retail stores. As we continue to grow, we have successfully established over 3000 distribution channels and are continuously expanding our reach to serve better to our customers. We take pride in understanding our customers' needs, catering to their preferences with a diverse range of 10 in-house brands. Our lingerie boasts an outstanding functional design, empowering women to feel confident and comfortable. At VNH Naidu hall, we believe in giving back. Our Corporate Social Responsibility initiatives empower communities and champion women's empowerment. We've created a thriving work environment, fostering innovation and growth for our 3000+ members. From the past to the future, VNH Naidu hall continues to make its mark as a brand that not only celebrates women but also contributes positively to society. Role Overview We are seeking a highly organized and results-driven Retail Project Manager to oversee the planning, execution, and delivery of retail projects including new store openings, renovations, and rollouts. The role requires strong project management skills, stakeholder coordination, and an in-depth understanding of retail operations, design, and construction. The Retail Project Manager will ensure projects are completed on time, within budget, and aligned with brand standards. Key Responsibilities Manage end-to-end retail projects, from concept through to store opening/renovation. Develop detailed project plans, timelines, and budgets. Coordinate with internal teams (design, procurement, merchandising, IT, operations) and external vendors (contractors, architects, consultants). Ensure compliance with brand guidelines, quality standards, and regulatory requirements. Monitor project progress, identify risks, and implement mitigation strategies. Track and report on project milestones, budgets, and deliverables. Lead regular project meetings with stakeholders and provide status updates to senior management. Negotiate contracts and manage vendor relationships to ensure cost efficiency and timely delivery. Oversee site readiness, fixture installations, technology setup, and final handover. Continuously improve project processes and maintain best practices for efficienc. Qualifications & Skills Bachelor’s degree in Project Management, Business, Engineering, Architecture, or related field. 5+ years’ experience in project management, preferably in the retail sector. Proven track record of managing multiple retail projects simultaneously. Strong knowledge of retail design, construction, and operations. Excellent organizational, problem-solving, and decision-making skills. Key Competencies Leadership & team coordination Budgeting & cost control Attention to detail & quality orientation Adaptability & flexibility Negotiation & vendor management Strategic thinking & execution Job Type: Full-time Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: T Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 2 years (Required) Work Location: In person
Company Description. With a remarkable 8 decades legacy, VNH Naidu hall stands as one of the earliest and visionary brands in the lingerie industry. Our journey started from a single-room shop and has blossomed into an empire of 20+ stores catering for the needs of families, offering quality products at affordable prices. Each product is knitted with utmost consideration and outstanding quality. We are available both online and offline showroom. We cater to the customer through our website https://vnhnaiduhall.com/ and established partnerships with Ajio, Zivame, Shopify, Amazon India, Flipkart and Myntra. We have a strong presence in Tamil Nadu, Pondicherry, and one store at Andhra Pradesh, with a widespread network of retail stores. As we continue to grow, we have successfully established over 3000 distribution channels and are continuously expanding our reach to serve better to our customers. We take pride in understanding our customers' needs, catering to their preferences with a diverse range of 10 in-house brands. Our lingerie boasts an outstanding functional design, empowering women to feel confident and comfortable. At VNH Naidu hall, we believe in giving back. Our Corporate Social Responsibility initiatives empower communities and champion women's empowerment. We've created a thriving work environment, fostering innovation and growth for our 3000+ members. From the past to the future, VNH Naidu hall continues to make its mark as a brand that not only celebrates women but also contributes positively to society. Role Overview We are seeking a highly organized and results-driven Retail Project Manager to oversee the planning, execution, and delivery of retail projects including new store openings, renovations, and rollouts. The role requires strong project management skills, stakeholder coordination, and an in-depth understanding of retail operations, design, and construction. The Retail Project Manager will ensure projects are completed on time, within budget, and aligned with brand standards. Key Responsibilities Manage end-to-end retail projects, from concept through to store opening/renovation. Develop detailed project plans, timelines, and budgets. Coordinate with internal teams (design, procurement, merchandising, IT, operations) and external vendors (contractors, architects, consultants). Ensure compliance with brand guidelines, quality standards, and regulatory requirements. Monitor project progress, identify risks, and implement mitigation strategies. Track and report on project milestones, budgets, and deliverables. Lead regular project meetings with stakeholders and provide status updates to senior management. Negotiate contracts and manage vendor relationships to ensure cost efficiency and timely delivery. Oversee site readiness, fixture installations, technology setup, and final handover. Continuously improve project processes and maintain best practices for efficienc. Qualifications & Skills Bachelor’s degree in Project Management, Business, Engineering, Architecture, or related field. 5+ years’ experience in project management, preferably in the retail sector. Proven track record of managing multiple retail projects simultaneously. Strong knowledge of retail design, construction, and operations. Excellent organizational, problem-solving, and decision-making skills. Key Competencies Leadership & team coordination Budgeting & cost control Attention to detail & quality orientation Adaptability & flexibility Negotiation & vendor management Strategic thinking & execution Job Type: Full-time Pay: ₹45,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Ability to commute/relocate: T Nagar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 2 years (Required) Work Location: In person
Role and Responsibilities: Accurately implement all brand Visual Merchandising directions. Use the appropriate product handling techniques to build an effective customer journey. Implement well-styled mannequins in line with the styling guidelines Implement best quality windows and in- store décor as per seasonal guidelines Access key business information e.g., sales information, store and company best sellers, weekly selling and marketing news and identify potential sales opportunities. Have a good understanding of the brand customer profile to implement yet consistent brand presentation across stores. Demonstrate a comprehensive knowledge of using equipment and VM assets. Work effectively and communicate regularly with area / regional VM to deliver brand consistency. Ensure adherence of VM processes. Liaise with the Store Management team for daily and weekly updates on visual presentations. Conduct weekly Floor walks with Store Managers to identify business opportunities and feedback to improve sell. Requirements: 4-6 years' of VM experience, preferably from large format business. Ability to manage big teams. Strong communication and interpersonal skills. Should be able to travel for work to different cities Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹50,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Experience: total work: 3 years (Preferred) Work Location: On the road
Role and Responsibilities: Accurately implement all brand Visual Merchandising directions. Use the appropriate product handling techniques to build an effective customer journey. Implement well-styled mannequins in line with the styling guidelines Implement best quality windows and in- store décor as per seasonal guidelines Access key business information e.g., sales information, store and company best sellers, weekly selling and marketing news and identify potential sales opportunities. Have a good understanding of the brand customer profile to implement yet consistent brand presentation across stores. Demonstrate a comprehensive knowledge of using equipment and VM assets. Work effectively and communicate regularly with area / regional VM to deliver brand consistency. Ensure adherence of VM processes. Liaise with the Store Management team for daily and weekly updates on visual presentations. Conduct weekly Floor walks with Store Managers to identify business opportunities and feedback to improve sell. Requirements: 4-6 years' of VM experience, preferably from large format business. Ability to manage big teams. Strong communication and interpersonal skills. Should be able to travel for work to different cities Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹50,000.00 per month Benefits: Health insurance Paid sick time Paid time off Provident Fund Experience: total work: 3 years (Preferred) Work Location: On the road
As a Procurement Manager, your main responsibilities will include identifying customer preferences and forecasting consumer trends. You will be evaluating supplier options based on various factors such as prices and quality to determine the best choices for our company. It will also be part of your role to discover and purchase new products while ensuring to check the quality and popularity of those already on our shelves. Negotiating terms of agreements with suppliers to secure the best deals and ensuring the timely delivery of products as per the contracts will be crucial. Monitoring stock levels, making purchasing plans within budget, and creating reports on sales, budgets, and customer satisfaction will also be part of your daily tasks. It is important to adjust your strategies based on the reports generated. Building and maintaining trust relationships with suppliers to promote fair dealing is essential for this role. Additionally, attending events, fairs, and exhibitions to stay up-to-date with market trends will be required. We are looking for candidates who can join immediately or have a notice period of 1 month. If you are interested in this position, please share your CV to tas@naiduhall.co.in. This is a full-time, permanent position that requires working during day shifts. The job does not offer remote work options. Benefits include life insurance, provident fund, and a yearly bonus.,
Roles and responsibilities. Strong ability to meet and deal tactfully and courteously with fellow employees and vendors/contractors. Vast experience with common industry tools and products. Exceptional ability to install inspects, repair and maintain the electrical, plumbing and other related systems. In-depth ability to perform various clean-up and maintenance tasks as needed. Substantial communications skills. Immense ability to understand complex written and oral instructions. Thorough knowledge of the occupation hazards and corresponding safety precautions necessary for the safe performance of assigned duties. Coordinate and Supervise the work assigned Electrical, plumbing, civil, interior, install, Must have experience in project handling. Maintenance, project coordinator, new store opening. Determine material, equipment, and supplies to be used. civil, Tiles, painting, carpentry. Assisting in a project for installation of switchgears and also provided technical support in wiring Installing of Poly phase circuits and responsible for wiring. Responsible for correcting emergency breakdown in Service Workshop. Experience: 4-8 yrs. Educational qualification: BE Job Type: Full-time Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Leave encashment Life insurance Paid sick time Provident Fund Work Location: In person