ECOMMERCE - CUSTOMER CARE. WEBSITE + MARKET PLACE · Manage Customer Calls and Mails · All customer calls within the customer care time to be attended and addressed on the same day. · All Mails to be replied with 24 hours providing customer solution. · Customer who seek support on order placement to be guided and follow up with customer. HANDLE CUSTOMER COMPLAINTS · Customer complaints to be addressed with 3 -5 hours. · Coordinate with E-com team to ensure customer complaint is resolved. Follow up with customer to ensure the same. · All complaints to be recorded and on a Monthly basis share report of frequently complaint area. COMMUNICATION AND PRESENTATION · Listening Skill - Listening to Customer concern or request and address the same diligently · Communication Skill - Ensuring a gentle tone and good communication while addressing to customer. Address customers with their comfortable language, Tamil / English. · Ensuring patience and ability to stay composed during customer escalation. · Resilience—and the ability not to take things personally- developing an understanding that our customers do not mean it personally · Persuasion Skills - Providing customer right information when required stating facts of what they want may not actually meet their needs. CUSTOMER RECORD REPORT · Customer call to be recorded on daily basis and shared. · Consolidated Monthly Call Record to be shared - Mention against calls if any escalation requested by customer SALES CONVERSION · Ensure 100% product knowledge to guide customer the right product. Update oneself with all the new product features and benefits to communicate to customers. · Learn and understand the products listed in website and other market place to guide customers. · When potential customer is identified, persuade to have smooth customer buying experience. It should not be like forcing customers to buy, it should be understanding their requirement and converting the opportunity to sales. · Share reports of Sale conversion made during the Month. Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Customer support: 1 year (Required)

ECOMMERCE - CUSTOMER CARE. WEBSITE + MARKET PLACE · Manage Customer Calls and Mails · All customer calls within the customer care time to be attended and addressed on the same day. · All Mails to be replied with 24 hours providing customer solution. · Customer who seek support on order placement to be guided and follow up with customer. HANDLE CUSTOMER COMPLAINTS · Customer complaints to be addressed with 3 -5 hours. · Coordinate with E-com team to ensure customer complaint is resolved. Follow up with customer to ensure the same. · All complaints to be recorded and on a Monthly basis share report of frequently complaint area. COMMUNICATION AND PRESENTATION · Listening Skill - Listening to Customer concern or request and address the same diligently · Communication Skill - Ensuring a gentle tone and good communication while addressing to customer. Address customers with their comfortable language, Tamil / English. · Ensuring patience and ability to stay composed during customer escalation. · Resilience—and the ability not to take things personally- developing an understanding that our customers do not mean it personally · Persuasion Skills - Providing customer right information when required stating facts of what they want may not actually meet their needs. CUSTOMER RECORD REPORT · Customer call to be recorded on daily basis and shared. · Consolidated Monthly Call Record to be shared - Mention against calls if any escalation requested by customer SALES CONVERSION · Ensure 100% product knowledge to guide customer the right product. Update oneself with all the new product features and benefits to communicate to customers. · Learn and understand the products listed in website and other market place to guide customers. · When potential customer is identified, persuade to have smooth customer buying experience. It should not be like forcing customers to buy, it should be understanding their requirement and converting the opportunity to sales. · Share reports of Sale conversion made during the Month. Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Provident Fund Schedule: Day shift Supplemental Pay: Yearly bonus Experience: Customer support: 1 year (Required)

Job Description for a Graphic designer: The graphic designer role includes the entire process of defining requirements, visualizing, and creating graphics including illustrations and tech packs. you will be the one to shape the visual aspects of products( apparels). Your graphics should capture the attention of those who see them and communicate the right message of trend/ concept. For this, you need to have a creative flair and a strong ability to translate requirements into design. If you can communicate well and work methodically as part of a team, would like to meet you. The goal is to inspire and attract the target audience. Responsibilities: Study design briefs and determine requirements Conceptualize visuals based on requirements Prepare rough drafts and present ideas Develop illustrations, Prints, and graphics using Adobe software and by hand. Use the appropriate colors and layouts for each graphic. Work with team to produce the final design Test graphics across various media Amend designs after feedback Ensure final graphics and layouts are visually appealing as per brand signature. Timeline to be meet Basic Requirements: Proven graphic design experience A strong portfolio of illustrations, Apparel design knowledge Familiarity with design, software, and technologies (such as Illustrator, Indesign, Photoshop) A keen eye for aesthetics and details Excellent communication skills Ability to work methodically and meet deadlines Graduate degree in Design ( Fashion/ Textile) Work location Chennai and immediate joiners are preferred. Job Type: Full-time Pay: ₹18,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Yearly bonus Education: Diploma (Preferred) Work Location: In person

As an E-commerce Customer Care representative for the website and marketplace, your primary responsibility is to manage customer calls and emails efficiently. You must ensure that all customer calls are attended to and addressed on the same day within the customer care time. Additionally, all emails should be replied to within 24 hours, providing effective solutions to customers. When customers seek support with order placement, it is crucial to guide them through the process and follow up to ensure customer satisfaction. Handling customer complaints promptly is another essential aspect of your role. Customer complaints should be addressed within 3-5 hours and coordinated with the E-commerce team to ensure a resolution. Keeping a record of complaints and sharing a monthly report on frequently complained areas is also part of your responsibilities. Your communication and presentation skills are vital in this role. You should actively listen to customer concerns, communicate with a gentle tone, and address customers in their preferred language, be it Tamil or English. It is essential to remain patient and composed during customer escalations, developing resilience and not taking things personally. Persuasion skills are also necessary to provide customers with the right information and guide them effectively. Maintaining customer call records on a daily basis and sharing consolidated monthly call records, including any customer escalations, is part of your duties. Ensuring a 100% product knowledge to assist customers in choosing the right products and updating yourself with new product features and benefits are essential. When dealing with potential customers, focus on providing a smooth buying experience based on understanding their needs rather than forcing a sale. As part of the job, you will need to share reports on sales conversions made during the month. This position is full-time and open to fresher candidates. The benefits include Provident Fund, yearly bonus, and day shift schedule. Previous experience in customer support for at least 1 year is required for this role.,

As an E-commerce Customer Care representative for the website and marketplace, your primary responsibility will be managing customer calls and emails. It is essential to ensure that all customer inquiries and concerns are attended to and addressed promptly. Customer calls should be handled within the designated customer care time on the same day, and all emails need to be replied to within 24 hours with appropriate solutions. Guiding customers seeking support on order placement and following up with them will be part of your daily tasks. Additionally, handling customer complaints promptly and efficiently is crucial. Complaints should be addressed within 3-5 hours, and coordination with the E-commerce team is necessary to ensure resolution. Keeping a record of all complaints and sharing a monthly report on frequently complained areas is also required. Communication and presentation skills are vital in this role. Active listening, gentle communication, and addressing customers in their preferred language (Tamil/English) are essential. It is important to maintain patience and composure during customer escalations and not take things personally. Developing persuasion skills to provide customers with the right information and guide them towards suitable products is key to achieving sales conversion. Maintaining a record of customer calls on a daily basis and sharing a consolidated monthly call report, including any escalations requested by customers, is part of the job. Additionally, ensuring 100% product knowledge to assist customers in choosing the right products and sharing reports on sales conversions made during the month are part of the responsibilities. This position is full-time and open to fresher candidates with at least 1 year of experience in customer support. Benefits include Provident Fund, a day shift schedule, and a yearly bonus. If you are looking to work in a dynamic environment where customer satisfaction is a top priority, this role could be the perfect fit for you.,