E COMMERCE - CUSTOMER CARE. (FEMALE)

As an E-commerce Customer Care representative for the website and marketplace, your primary responsibility will be managing customer calls and emails. It is essential to ensure that all customer inquiries and concerns are attended to and addressed promptly. Customer calls should be handled within the designated customer care time on the same day, and all emails need to be replied to within 24 hours with appropriate solutions. Guiding customers seeking support on order placement and following up with them will be part of your daily tasks. Additionally, handling customer complaints promptly and efficiently is crucial. Complaints should be addressed within 3-5 hours, and coordination with the E-commerce team is necessary to ensure resolution. Keeping a record of all complaints and sharing a monthly report on frequently complained areas is also required. Communication and presentation skills are vital in this role. Active listening, gentle communication, and addressing customers in their preferred language (Tamil/English) are essential. It is important to maintain patience and composure during customer escalations and not take things personally. Developing persuasion skills to provide customers with the right information and guide them towards suitable products is key to achieving sales conversion. Maintaining a record of customer calls on a daily basis and sharing a consolidated monthly call report, including any escalations requested by customers, is part of the job. Additionally, ensuring 100% product knowledge to assist customers in choosing the right products and sharing reports on sales conversions made during the month are part of the responsibilities. This position is full-time and open to fresher candidates with at least 1 year of experience in customer support. Benefits include Provident Fund, a day shift schedule, and a yearly bonus. If you are looking to work in a dynamic environment where customer satisfaction is a top priority, this role could be the perfect fit for you.,