Customer Service Engineer (CT & MRI)

As a Service Engineer at our company, you will be responsible for performing installations, start-ups, maintenance, repairs, and updates of all products within your area of expertise. You will also assist with other products under supervision. It is crucial to communicate effectively and accept all operative advice from the Customer Care Center. Supporting the service process and ensuring optimal performance in all process activities related to your area of responsibility is a key part of this role. You will be required to escalate incidents according to defined parameters and inform The Customer Care Center about all escalation issues. Additionally, informing the Regional Service Center on any escalation issues is part of your responsibilities. Reporting any customer complaints with proper documentation to the CCC is essential. You must also ensure the proper use of tools and test equipment and report the usage on any related service report. Compliance with national and local regulations, safety standards, as well as technical and operational guidelines from Siemens Healthcare, is mandatory. Maintaining the highest level of customer satisfaction, especially within the framework of Siemens Healthcare Customer Services, is a top priority. All responsibilities and tasks must be performed as cost-effectively as possible, with profitability in mind.,