16 Updates Jobs

The Helpdesk Engineer role based in Mumbai (Fort CST) within the IT Support department is responsible for providing technical support and assistance to end-users for various hardware and software issues. Your primary tasks will involve troubleshooting, diagnosing, and resolving technical problems while ensuring exceptional customer service and user satisfaction. Additionally, you will document issues and solutions, as well as escalate more complex problems to higher-level IT staff when necessary. You will be expected to provide first-line support to end-users through phone, email, and chat, troubleshooting hardware and software issues including operating systems, applications, and networking problems. Diagnosing and resolving technical problems related to desktops, laptops, printers, and peripherals, assisting with system configurations, installations, and updates, and maintaining accurate records of support requests, solutions, and user interactions using a ticketing system are crucial aspects of this role. Guiding users through problem-solving processes, offering clear instructions, and escalating complex issues to senior IT staff or specialized teams for resolution are also key responsibilities. Furthermore, you will provide basic training and support to users on new systems and software applications, assist with onboarding new employees, monitor system performance, manage IT inventory, stay updated with industry trends, and focus on continuous improvement in support processes and technical skills enhancement. To qualify for this position, you should hold a Bachelor's degree in Information Technology, Computer Science, or a related field, or have equivalent experience. Proven experience in a helpdesk or technical support role with a solid understanding of computer systems, networks, and software applications is required. Proficiency in Windows and Mac OS environments, along with experience in common productivity software, is essential. Relevant certifications such as CompTIA A+ and ITIL Foundation are preferred. Excellent communication skills, strong problem-solving abilities, and a customer-centric approach are also necessary for this role. This full-time, permanent position offers opportunities for career growth, a dynamic work environment, competitive compensation, and a collaborative culture. Interested candidates should submit their resume and a cover letter to the provided email address with the subject line "Helpdesk Engineer Application." Benefits include commuter assistance and health insurance, with the role requiring occasional after-hours support and the ability to work in a fast-paced environment. Preferred skills include knowledge in hardware, Windows desktop OS level issues, printer troubleshooting, basic network knowledge, and troubleshooting skills, as well as optimizing operational processes and procedures for efficiency while maintaining quality standards.,

As an Intern at Webosphere, you will be responsible for providing technical assistance with computer hardware and software. This includes resolving issues for staff members through phone, in person, or electronically, as well as logging bugs and enhancement requests. Additionally, you will perform hardware and software installations, configurations, and updates as required. Your role will also involve creating and maintaining tips and tricks solutions for the online database and website. Furthermore, you will be conducting introductory online and classroom training sessions for company products. Webosphere is a prominent company with its corporate office in Gujarat, India, and a development center in Vancouver, Canada. It has established a strong market presence and is known as a leading solution provider for various industry verticals such as regulatory, education, lubricant, and manufacturing sectors. The company takes pride in its team of in-house IT professionals who are highly skilled in methodologies and different aspects of the field. The IT department has a proven track record of successfully completing niche projects and delivering solutions to both local and multinational companies.,

Job Description: Looking for self-motivated, goal oriented and customer focus FSE for South region, the person will be responsible for managing customer service with designated region. Ensuring smooth customer service operation at designated area with highest level of customer satisfaction. Role and Responsibilities: Perform installations, start-ups, maintenance, repairs and updates of all Siemens healthcare POC products. Ability to handle South Region Business Partner Service Team to perform day to day work. Collaboration requires with Regional Business partner and their service team to execute service operations efficiently. Reviewing Service Provider Engineer competency and seeking customer feedback for evalution. Communicating and accept all operative requests from the Customer Care Centre. Ensure the proper use of tool & test equipment. All responsibilities and jobs must be performed as cost-effectively as possible, taking profitability into account. Maintain highest customer satisfaction, within the framework of Siemens Healthcare, Customer Services Escalate as appropriate situations where customer satisfaction is compromised, or contractual obligations are unlikely to be met. Role needs to work with Sales and Clinical Application team to successfully implement complex solutions. Interact with the Technical Solution Centre and Regional Support Centre to ensure proper issue. resolution. Show more Show less

As a Service Engineer at our company, you will be responsible for performing installations, start-ups, maintenance, repairs, and updates of all products within your area of expertise. You will also assist with other products under supervision. It is crucial to communicate effectively and accept all operative advice from the Customer Care Center. Supporting the service process and ensuring optimal performance in all process activities related to your area of responsibility is a key part of this role. You will be required to escalate incidents according to defined parameters and inform The Customer Care Center about all escalation issues. Additionally, informing the Regional Service Center on any escalation issues is part of your responsibilities. Reporting any customer complaints with proper documentation to the CCC is essential. You must also ensure the proper use of tools and test equipment and report the usage on any related service report. Compliance with national and local regulations, safety standards, as well as technical and operational guidelines from Siemens Healthcare, is mandatory. Maintaining the highest level of customer satisfaction, especially within the framework of Siemens Healthcare Customer Services, is a top priority. All responsibilities and tasks must be performed as cost-effectively as possible, with profitability in mind.,

You will be responsible for performing installations, start-ups, maintenance, repairs, and updates of all products within your area of expertise. Additionally, you will assist with other products under supervision. It is important to communicate effectively and accept all operative advice from the Customer Care Center. You will support the service process and ensure optimal performance in all activities related to your area of responsibility. In case of incidents, you are required to escalate them according to defined parameters and inform the Customer Care Center about all escalation issues. Similarly, any escalation issues should be reported to the Regional Service Center. Customer complaints must be documented properly and reported to the CCC. It is essential to ensure the correct use of tools and test equipment and report their usage in any related service report. You must adhere to national and local regulations, safety standards, as well as technical and operational guidelines from Siemens Healthcare. Customer satisfaction should be maintained at the highest level, especially within the framework of Siemens Healthcare Customer Services. All responsibilities and tasks should be carried out as cost-effectively as possible, considering profitability.,

You will be responsible for troubleshooting hardware, software, network, and system issues across Windows, MacOS, and mobile platforms. Your duties will include diagnosing and resolving hardware and software issues promptly, monitoring network infrastructure to address connectivity problems, and installing, configuring, and maintaining desktops, laptops, printers, and other IT equipment. Routine system maintenance, updates, backups, as well as management of antivirus software and endpoint security tools will be part of your daily tasks. Maintaining IT asset inventory and documentation will be crucial, along with documenting solutions, procedures, and FAQs to enhance support workflows. You will need to prepare detailed diagnostic reports that clearly outline the issue, the steps taken, and whether a solution was implemented. If an issue remains unresolved, you must report it accordingly and collaborate with the software team when necessary. Reporting daily work updates to the Management is a mandatory requirement. Additionally, monitoring system alerts to ensure system uptime and performance, as well as compliance with security policies and data protection standards, will be essential aspects of your role. As the point of contact for the HR Department, you will need to communicate effectively and maintain the following contact numbers: +91 9778826530 and +91 9778826531. This is a full-time position with day shift hours and an in-person work location.,

You should have hands-on experience in mobile application development for a minimum of 7 years. Additionally, working experience in Swift, React-Native/Objective-C would be advantageous. It is essential to possess expertise in multithreaded programming, memory optimization, and a deep understanding of SDK internals to optimize for performance and data usage, including async operations and thread safety. A strong comprehension of SOLID principles and CLEAN architectures is crucial. Your responsibilities will involve developing and debugging complex UI layouts and interactions at an expert level and a basic understanding of RDBMS and SQL queries. Furthermore, you must have a robust knowledge of security practices related to data storage, data protection, keychain, data transportation, and end-to-end encryptions. Your key responsibilities will include developing SDKs that seamlessly integrate into iOS applications, creating reusable components and frameworks for scalability and performance, and designing libraries and tools for interacting with RESTful APIs, WebSockets, and backend services. You will be responsible for ensuring effective communication between the SDK and backend systems, providing comprehensive documentation, code samples, and integration guides for SDKs, as well as supporting developers in integrating the SDK by troubleshooting and resolving issues. You will also be involved in creating unit tests, integration tests, and UI tests to ensure SDK reliability, testing SDKs on various devices, screen sizes, and iOS versions for compatibility, optimizing SDK performance for low memory and CPU usage, and ensuring the SDK is lightweight without negatively impacting app performance. Moreover, you will need to ensure compliance with Apple's guidelines, privacy policies, and security standards, collaborate with cross-functional teams such as backend engineers, QA, and product managers to align SDK features with business requirements, work with the product team to define SDK functionality and updates, regularly update the SDK to include new features, fix bugs, and support the latest iOS versions, and monitor and enhance SDK stability and crash reporting.,

As an SAP IT Administrator at Orion, a global conglomerate with a strong presence in the confectionery industry and beyond, headquartered in Seoul, South Korea, you will be entrusted with the critical responsibility of overseeing the administration, configuration, and maintenance of SAP systems within the organization. Your role will be pivotal in ensuring the seamless operation of SAP software (BYD) and its associated components. Your responsibilities will encompass a range of key tasks, including but not limited to: - Demonstrating a fundamental understanding of SAP systems, specifically SAP SD, FICO, SCM, and MM, PP modules. - Monitoring and safeguarding the performance, availability, and reliability of SAP systems. - Handling master data maintenance, encompassing activities such as customer master, supplier master, and material master creation/modification. - Collaborating with end users for training and providing support for any new implementations or changes in SAP. - Planning and executing system backups, disaster recovery procedures, and system refreshes. - Applying patches, updates, and service packs to SAP systems while ensuring minimal downtime. - Developing and maintaining documentation, including SOPs, system configurations, and standard operating procedures. - Staying abreast of the latest SAP technologies, trends, and best practices to recommend and implement enhancements. - Supporting the configuration and customization of SAP modules to align with business requirements and enhance system functionality. To excel in this role, you are required to meet the following qualifications: - Possess a Master's degree in computer science, information technology, or a related field. - Demonstrate proven experience as an SAP executive or in a similar role, with hands-on expertise in SAP system administration and maintenance. - Exhibit in-depth knowledge of SAP system architecture, components, and integration points. - Provide IT support to the team, including hardware, network, and other software-related assistance. - Be proficient in SAP administration tasks such as system installations, upgrades, performance tuning, and troubleshooting. - Have experience with SAP system monitoring tools and performance optimization techniques. - Showcase excellent problem-solving and analytical skills, with the ability to diagnose and resolve technical issues. - Possess strong communication and collaboration skills to effectively engage with cross-functional teams. - Hold SAP certification(s) in system administration or related areas (preferred). - Immediate joiners are required for this position. Join us at Orion and be a part of our dynamic team, contributing to the continued success and growth of our global operations.,

As an Insurance Claims Specialist at We Assist, you will be responsible for managing the Insurance Desk at a Multi-Specialty Hospital. Your role will involve acting as a liaison between the hospital, patients, and insurance companies to ensure smooth processing of insurance claims. You will work closely with various stakeholders including hospital management, doctors, medical and non-medical staff to facilitate the insurance claim process efficiently. Your primary responsibilities will include serving as a point of contact for insurance-related inquiries, creating awareness about insurance claims procedures, and collecting necessary claim support documents from patients and hospitals. You will be required to interact with insurance companies and third-party administrators to coordinate the transfer of data and ensure timely processing of claims. To excel in this role, you must possess a Bachelor's Degree or Diploma (or equivalent experience) and have excellent written and spoken English communication skills. Strong analytical skills will be essential for effective planning, forecasting, and execution of insurance claim processes. You should also demonstrate a positive attitude, strong interpersonal skills, and the ability to build rapport with stakeholders at all levels. Additionally, you will be expected to work independently, demonstrate excellent time management skills, and be proactive in handling grievance or issues raised by hospital staff and patients. Your role will play a crucial part in providing complete insurance solutions to patients and contribute to the continuous improvement of internal processes within our organization. If you are a dynamic and innovative professional who thrives in a fast-paced environment and enjoys interacting with diverse stakeholders, we invite you to join our team at We Assist and contribute to our ambitious growth plans.,

You will be joining Operation Blessing (OB) India as a Tech Support Engineer, where your primary responsibilities will include installing and maintaining computer hardware and software systems. Your role will involve resolving technical requests and problems efficiently to ensure smooth productivity within the organization. Additionally, you will provide support to users by identifying and fulfilling their hardware and software requirements. As a Tech Support Engineer, you will be responsible for installing necessary software and applications to facilitate workflow processes. You will also play a key role in training users on new software and technologies to enhance their efficiency and effectiveness. Furthermore, you will be involved in designing and implementing networks to support the organization's operations. Your duties will encompass performing hardware, software, and network performance tuning, as well as conducting updates and backups regularly to ensure data integrity and security. To excel in this role, you must have a strong knowledge of Windows operating systems, MS Office suite, and basic understanding of Cloud-based applications. Proficiency in programming languages such as HTML, JavaScript, and Python would be advantageous and beneficial for this position. If you have 1-2 years of IT experience and possess the required skills and knowledge mentioned above, we encourage you to apply for this exciting opportunity at Operation Blessing (OB) India.,

You should have excellent follow-up skills, proficiency in MS Office (especially Excel and Word), and a strong command of English (both spoken and written). Familiarity with tools like To-Do List for task management and shorthand knowledge would be advantageous. You should possess exceptional multitasking and organizational skills to effectively manage scheduling, calendar, phone calls, emails, and correspondence. Your responsibilities will include managing accountability sheets, delegation sheets, and follow-ups, coordinating meetings (both executive and operational), preparing agendas, and taking minutes. You will also be responsible for managing leave applications, accident reports, and employee/vendor records, tracking sales data, customer records, and enquiry capture, and ensuring timely reporting and updates to the Business Development team. This position is only open to female candidates and is a Full-time role with a Day shift schedule. Proficiency in English is required for this in-person work location.,

You will be working as a Desktop Engineer on a full-time on-site basis in Navsari. Your responsibilities will include installing, maintaining, and repairing desktop computers, peripherals, and software. You will be required to troubleshoot hardware and software issues, provide technical support to end-users, and ensure optimal workstation performance. Additionally, you may need to manage software installations and updates, conduct regular system maintenance, and collaborate with other IT team members for system improvements. To excel in this role, you should have experience in installing, maintaining, and repairing desktop computers and peripherals. Proficiency in troubleshooting hardware and software issues, technical and end-user support skills, and the ability to manage software installations and updates are essential. Strong communication and teamwork skills are also necessary. Additionally, familiarity with relevant operating systems and software applications, experience in system maintenance, and performance optimization will be beneficial. This role requires you to work on-site and promptly address issues as they arise. While a Bachelor's degree in Computer Science, Information Technology, or a related field is preferred, relevant experience and skills will also be considered.,

As a Senior Scientific Content Strategist, you will be leading digital content marketing efforts with a focus on scientific content creation. Your role will involve developing and executing comprehensive content strategies to drive engagement, enhance brand visibility, and support overall digital marketing goals. Your responsibilities will include leading the creation and implementation of innovative scientific content strategies across various digital platforms, overseeing the development, writing, and editing of high-quality scientific content, and collaborating with cross-functional teams to ensure cohesive content strategies. You will also be optimizing content for search engines, analyzing data to measure performance, staying current with industry trends, and mentoring junior content associates. To excel in this role, you should have a master's or bachelor's degree in a pharmacy-related field, proven experience as a scientific content writer, and 3-5 years of experience in digital marketing teams. Preferred knowledge and skills include expertise in digital marketing concepts, strong analytical abilities, proficiency in digital marketing tools, excellent communication skills, creative thinking, leadership qualities, attention to detail, and a collaborative mindset. This position may involve up to 10% travel (up to 26 business days per year) and requires sedentary physical exertion. If you are a seasoned professional looking to leverage your expertise in scientific content creation to drive digital marketing success, this role offers an exciting opportunity to lead content strategies, engage with diverse teams, and contribute to the growth and development of the team.,

As a Customer Service Representative, your primary responsibility is to interact with customers in a professional and timely manner through phone, email, and live chat. You will be expected to address and resolve customer inquiries related to shipping, delivery, tracking, and billing to ensure a positive outcome for the customer. Your role will also involve assisting customers with placing orders, making changes to orders, and providing updates on the status of their shipments. It is essential to provide accurate and up-to-date information on shipment status, delays, and any other related queries that customers may have. In situations where customer issues require higher-level intervention, you should be able to identify and escalate them while maintaining ownership until a resolution is reached. Additionally, gathering and documenting customer feedback will be crucial in improving service quality and identifying areas for enhancement. You will play a key role in contributing to the development and maintenance of the company's knowledge base and FAQ resources. Collaboration with the operations, sales, and logistics teams is essential to ensure smooth coordination and overall customer satisfaction. Furthermore, your responsibilities will include generating and analyzing customer service reports to track performance metrics and identify trends that can help enhance the customer service experience. Your dedication to providing excellent customer service and your ability to work effectively with cross-functional teams will be critical to your success in this role.,

Checkpoint, Fortinet, Palo Alto and Cloud Firewalls Enterprise Security/advanced Networking Cloud Updates, Migrations, New Implementation, maintenance scripting languages, such as Python, Ansible, Terraform or any cloud automation language

Job Summary: We are seeking a skilled System Administrator with strong hands-on experience in macOS systems (MacBooks), Wi-Fi Access Points, and basic firewall configurations. The ideal candidate should be capable of handling user device management, network troubleshooting, and Level 1 to 2 support for security and connectivity issues across various enterprise environments. Key Responsibilities: Manage, configure, and troubleshoot MacBook devices including software installations, updates, security policies, and user access. Handle Wi-Fi Access Point configuration, monitoring, and optimization (Cisco, Aruba, Ubiquiti, or similar). Perform basic firewall administration such as port forwarding, policy review, URL filtering, and troubleshooting. Provide end-user IT support for desktops, laptops, printers, and mobile devices. Manage asset inventory, patch updates, system backups, and endpoint compliance. Monitor and resolve network connectivity issues across wired and wireless infrastructure. Maintain user accounts, permissions, and profiles in Active Directory or similar systems. Assist in onboarding/offboarding IT setups for employees. Work closely with L3/Network Security team for escalated firewall and network tasks. Maintain documentation for system procedures, network diagrams, and access logs. Required Skills & Qualifications: 2 years of proven experience in macOS system administration. Hands-on with Enterprise Access Points deployment, troubleshooting, and user connectivity. Knowledge of basic firewall functions (FortiGate, Sophos, Cisco ASA, or similar). Familiarity with VPNs, IP address management, and DNS/DHCP troubleshooting. Good understanding of security best practices for endpoints and networks. Strong problem-solving and communication skills. Experience with remote tools like JAMF, TeamViewer, AnyDesk, or MDM solutions is a plus.