Core Responsibilities Provide Data Testing & Validation against an assigned workstream within the OSB Group, through activities including but not limited to: Designing and executing tests to validate the accuracy, completeness, and integrity of data across various systems and databases. Developing tailored test plans, cases, and scripts for data validation. Delivering Data Quality Assurance by implementing processes and methodologies to ensure adherence to data standards and best practices. Conducting data mapping and integration testing to ensure seamless data flow between systems. Validating data transformations, mappings, and business rules with data engineers and developers. Identifying, documenting and managing data-related defects using a defect tracking system. Collaborating with stakeholders and technical teams to resolve data issues. Conducting root cause analysis and recommending solutions for long-term data integrity. Documenting test plans, results, reports. Presenting data test findings, metrics[DEL: . :DEL] Working with cross-functional teams to understand data requirements and validate data accuracy. Communicating test progress, risks, and issues to senior team members Developing engagement skills through project work. Adhering to data governance policies and industry standards to ensure data security and privacy. Maintaining the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Ensuring that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you put customers at the heart of everything you do; Ensuring that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed; Experience Requirements Proven experience as a Data Test Analyst/ Data Quality Analyst or in a related role, with a minimum 3 years (or equivalent) experience of data testing concepts and methodologies is essential. Proficiency in designing and executing data tests, profiling, quality assessment, and validation is essential. Strong analytical and reporting skills to identify and analyse data issues is essential. Proficiency in SQL query writing and data manipulation from relational databases is essential. Familiarity with data governance principles and regulatory requirements (e.g., GDPR, CCPA) is desirable. Understanding of data integration, ETL processes, and transformation validation is essential. Experience in managing and tracking data-related defects is desirable. Experience of Mortgage and Savings, products and domain services are desirable. Experience in Datawarehouse concepts is essential. Experience in Microsoft SQL Server Database language is essential. Experience in Test Management tools like JIRA, Zephyr, ADO is desirable. Knowledge Requirements In-depth knowledge of the software development lifecycle and defect resolution process is essential. Comprehensive understanding of testing methodologies and frameworks is essential. Experience in system integration, regression testing, and user acceptance testing is essential. Knowledge of manual and automated testing processes is essential. Experience with Azure Data Fundamentals is desirable. Familiarity with financial services, banking services domains is desirable. Detailed knowledge of Microsoft Word, PowerPoint, Excel is essential. Excellent analytical, mathematical and creative problem-solving skills is essential. Knowledge of savings and mortgage products is desirable. Knowledge on Stored Procedure, Views, Indexes, Triggers is essential. Knowledge on Data pipelines is desirable. Knowledge on Knowledge on ETL tools like SSIS is desirable. experience with Azure or any cloud technology is desirable Skill and Competency Requirements Proficiency with SQL tools, including Microsoft SQL Management Studio is essential. Intermediate skills in testing tools are essential. Attention to detail and ability to learn and adapt quickly is essential. Intermediate level skills in respect of verbal & written communication are essential. Intermediate level skills in respect of the ability to self-manage are essential. Ability to work within diverse, highly technical development teams Required Qualifications/Certifications Degree (or equivalent) qualifications are desirable. Bachelor’s degree in computer science, Data Science, Information Systems, or a related field is desirable. Relevant certifications in software testing (e.g., ISTQB) is desirable. Microsoft Azure Data Fundamental (DP 900) is desirable. Core Responsibilities Provide Data Testing & Validation against an assigned workstream within the OSB Group, through activities including but not limited to: Designing and executing tests to validate the accuracy, completeness, and integrity of data across various systems and databases. Developing tailored test plans, cases, and scripts for data validation. Delivering Data Quality Assurance by implementing processes and methodologies to ensure adherence to data standards and best practices. Conducting data mapping and integration testing to ensure seamless data flow between systems. Validating data transformations, mappings, and business rules with data engineers and developers. Identifying, documenting and managing data-related defects using a defect tracking system. Collaborating with stakeholders and technical teams to resolve data issues. Conducting root cause analysis and recommending solutions for long-term data integrity. Documenting t

Job Purpose The purpose of the Problem Manager role will be to prevent incidents from occurring, minimising the impact of unavoidable incidents, publishing workarounds, developing the concept of known errors and utilising incident data to identify trends. The role will be pivotal to continuing to drive improved stability and future continued improvement across OSB technologies. Core Responsibilities Oversee day-to-day process execution for the Problem Management process Gathering data on incident trends, hardware and software failures, and resource utilisation and capacity issues. Analysing these trends to identify potential problems and/or recurring incidents. Identifying potential solutions, assessing the impact of each, and evaluating alternatives. Putting strategies and processes in place to solve problems permanently. Identifying resolved problems as candidates for inclusion in the Known Error Database and helping the teams to develop workarounds to problems with no permanent fix. Implement mechanisms for proactive problem management by analysing historical data to identify and eliminate potential incidents before they occur. Responsible for improving and protecting the availability and resilience of the company’s IT infrastructure. Developing, implementing and improving the problem management process Integrating the process into the ITSM toolset Schedule and chair Problem Review / Problem Board & Problem Task review meetings, delivering regular and consistent reports enabling management Information critical for decision making. Escalating issue’s to senior management when traction is not happening on tasks assigned to technicians. Deliver a risk based problem scoring metric Work with technicians for submitting change requests as required for eliminating known problems or problem prevention for problem resolution. Contributing to continuous service improvement of technologies, process, people and tools. Communication of problems to various stakeholders of varying degrees of seniority, this could include 3rd parties. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Experience Requirements Equivalent to 6-8 years of overall experience in the IT industry Equivalent to 2 + years previous experience undertaking analytical problem solving within an IT environment is essential Equivalent to 2 + years’ Experience working within a complex technology environment is essential Equivalent to 2 + years’ Experience in an IT Service Management environment is essential Minimum 2 years’ experience with Service Now ITSM tooling is essential Equivalent to 2+ Years or more demonstrated experience in working with diverse teams across on and offshore including line and performance managed is essential. Knowledge Requirements Basic knowledge of UK mortgage and/or savings products is desirable. Excellent knowledge of problem management principles and the processes required for supporting them is essential. Knowledge of Service Desk and Incident Management Systems and disciplines is essential. Excellent knowledge of IT Infrastructure technologies used in a banking domain is essential. Detailed knowledge of the ISO 20K, 27K, 9K is desirable Skill and Competency Requirements Excellent skills in respect of documentation, strong problem solving, analytical and time management are essential Excellent skills in analysis, communication, emotional intelligence, resilience, creativity, adaptability, attention to detail , accuracy, organisational and teamwork are essential Expert skills in respect of stakeholder management are essential Expert skills in respect of written and oral communication are essential Proficiency in Microsoft Office / O365 (Word, Excel, and PowerPoint) are desirable Required Qualifications/Certifications Bachelor’s degree in Computer Science or related field is essential. Technical IT training qualifications is beneficial ITIL v4 Foundation certification is essential Problem management qualification is beneficial Quality & Process related certifications are desirable

Core Responsibilities Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the company’s products Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the company’s mandated trainings. Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.. To ensure the timely communication of information to first line manager. Follow basic behaviours and expectations of maintaining schedule adherence Follow and respect company values and act and support accordingly Experience Requirements 1 to 3 experience working in an international call centre environment, undertaking a voice process is essential 12 months previous experience working within the financial services industry is desirable Qualification SSLC qualification is essential PUC qualification is essential Graduation in commerce stream is desirable Knowledge Requirements Intermediate level skills in Microsoft Word and Excel are essential Basic knowledge of UK mortgage and/or savings products is desirable Skill and Competency Requirements Strong communication skills both written and verbal Understanding of risks and internal controls Attention to detail and organisational skills Problem solving and analytical skills Good people management skills Responsibilities re Information Security Management System (as per ISO 27001 Certification Requirements) Ensure strict adherence to company’s security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.) Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standard implemented in the company. Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard). Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,. Responsible to supervise in ensuring that all personnel reporting to you shall observe all Security requirements and be appropriately trained in Security.

1. Core Responsibilities Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the company’s products Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the company’s mandated trainings. Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.. To ensure the timely communication of information to first line manager. Follow basic behaviours and expectations of maintaining schedule adherence Follow and respect company values and act and support accordingly 2. Experience Requirements 1 to 3 experience working in an international call centre environment, undertaking a voice process is essential 12 months previous experience working within the financial services industry is desirable 3. Qualification SSLC qualification is essential PUC qualification is essential Graduation in commerce stream is desirable 4. Knowledge Requirements Intermediate level skills in Microsoft Word and Excel are essential Basic knowledge of UK mortgage and/or savings products is desirable 5. Skill and Competency Requirements Strong communication skills both written and verbal Understanding of risks and internal controls Attention to detail and organisational skills Problem solving and analytical skills Good people management skills 6. Responsibilities re Information Security Management System (as per ISO 27001 Certification Requirements) Ensure strict adherence to company’s security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.) Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standard implemented in the company. Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard). Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,. Responsible to supervise in ensuring that all personnel reporting to you shall observe all Security requirements and be appropriately trained in Security.

1. Core Responsibilities Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the company’s products Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the company’s mandated trainings. Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.. To ensure the timely communication of information to first line manager. Follow basic behaviours and expectations of maintaining schedule adherence Follow and respect company values and act and support accordingly 2. Experience Requirements 1 to 3 experience working in an international call centre environment, undertaking a voice process is essential 12 months previous experience working within the financial services industry is desirable 3. Qualification SSLC qualification is essential PUC qualification is essential Graduation in commerce stream is desirable 4. Knowledge Requirements Intermediate level skills in Microsoft Word and Excel are essential Basic knowledge of UK mortgage and/or savings products is desirable 5. Skill and Competency Requirements Strong communication skills both written and verbal Understanding of risks and internal controls Attention to detail and organisational skills Problem solving and analytical skills Good people management skills 6. Responsibilities re Information Security Management System (as per ISO 27001 Certification Requirements) Ensure strict adherence to company’s security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.) Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standard implemented in the company. Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard). Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,. Responsible to supervise in ensuring that all personnel reporting to you shall observe all Security requirements and be appropriately trained in Security.

Job Purpose The role holder will be responsible for supporting Credit Risk ad hoc analytical requests, made by the UK based risk and compliance functions and wider business stakeholders as required. The group is currently in the process of enhancing its risk analytics capability and the creation of this new role will facilitate acceleration in the enhancement of insights provided to Senior Management and internal and Board risk committees. The role holder will also be responsible for periodic 2nd line thematic (deep dive) reviews (e.g. lending exceptions performance analysis), and periodic testing of the quality assurance / controls implemented and executed by the 1^st line business functions (i.e. lending underwriting assurance process). The risk team at OneSavings Bank PLC plays a central role in achieving the Bank’s ambitious growth plans and the successful candidate will have a unique opportunity to liaise with other parts of the Risk and Compliance team and the wider business functions and achieve personal development goals. Core Responsibilities Ad hoc risk analysis. Thematic risk specific deep dive reviews and controls testing across the business risk functions as required. As nominated Risk Champion for your function, work alongside the Risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations Experience Requirements 4+ years’ experience of owning and running regular ad hoc risk analysis. 4+ years previous experience using SAS/SQL and PowerBI. Advanced excel user (i.e. proficient user with respect to Vlookups, VBA, other excel formulas) essential. Proficient user of Microsoft PowerPoint, creating presentations for senior management. 4+ years’ experience of undertaking a risk related role within a retail consumer finance business is desirable Knowledge Requirements Knowledge of risk management within the banking / financial services sector. Required Qualifications/Certifications A university degree in a quantitative field (i.e. Engineering or Mathematics) is essential. Responsibilities re Information Security Management System (as per ISO 27001 Certification Requirements) Ensure strict adherence to company’s security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.) Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standard implemented in the company. Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard). Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,. Responsible to supervise in ensuring that all personnel reporting to you shall observe all Security requirements and be appropriately trained in Security.

1. Core Responsibilities Ensure all materials align with brand and corporate guidelines and instructional design best practices Collaborate with the Learning teams Develop infographics, e-learning visuals, animations, videos and interactive content, maintaining standards and quality Produce high quality design output across various learning formats including facilitator lead training and e-learning Maintain consistency across all design assets, ensuring accessibility, usability and best practices Participate in agile ceremonies to help the Product Owners maintain visibility of flow, work in progress and blockers Regularly evaluate the effectiveness of training content and format to track their performance against desired outcomes, and deploy a continuous improvement culture Support the Group’s Diversity, Equity & Inclusion Specialist in identifying and implementing related initiatives to create a truly inclusive and equitable work environment Ensure that you and your team fully understand and comply with the organisation’s Risk Management Policies and Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed 2. Experience Requirements 2+ year experience in developing e-learning through Articulate, Adobe, Vyond or equivalent tools 2+ years experience in UX/ UI principles including web design and accessibility standards Experience in motion graphics, Photoshop, InDesign, XD, and Illustrator Experience with SCORM, xAPI, HTML/CSS within an LMS 3. Knowledge Requirements Knowledge of User Testing practices 4. Skill and Competency Requirements Good communication skills are essential (verbal and written), with the ability to effectively convey complex concepts to diverse audiences Resilience and tenacity to lead through ambiguity and change with impact Advanced skills in PowerPoint Intermediate skills in the use of Microsoft Excel and Word is essential 5. Required Qualifications/Certifications GSCE/GCE qualifications in both maths and English are essential Degree or equivalent in graphic design is desirable

Job Purpose The key purpose of this role is to support the Head of Regulatory Governance to incorporate change into prudential and regulatory reporting working files, including the Pillar 3 mapping file, produce the stand-alone parts of the capital calculations for individual banks and group, produce disclosure templated for upload into RegData, as well as supporting the implementation of the new regulatory reporting initiatives. The nature of the role allows for continued development of your technical knowledge and expertise, in a supportive and ever changing environment. The Group has offices in Wolverhampton, Chatham, London, Farnham and India and fosters a collaborative working culture environment. This is a first line role within Regulatory Reporting in Finance and has one direct report who is shared with specialists in the Chatham and Wolverhampton team. Core Responsibilities Implement change into regulatory reporting and Pillar 3 workbooks. Provide input on relevant regulatory reporting project work, pro-actively supporting the MI and Projects Team with building and testing new reports Provide support in testing of new Regulatory reporting system and validating input data to source system. Provide ad hoc cover within BAU regulatory reporting activities. Produce aspects of the capital calculations, reconciling the input data to the General Ledger, for incorporation into individual banks and Group Regulatory Reporting workbooks Produce disclosure templates, reconciling the output data to the General Ledger for upload into RegData. Maintain a close relationship with stakeholders across Finance, Treasury, Capital markets, Risk, Credit risk and Change. Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility and demonstrate in your day to day work that you put customers at the heart of everything you do. Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility and demonstrate in your day to day work that you treat data as an important corporate asset which must be protected and managed. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Experience Requirements Overall 10+ years of experience in regulatory world. 5 years previous experience working in Treasury, Finance or Risk within retail banking is essential 5 years previous experience understanding and interpreting regulatory policy is essential 5 years previous experience of analysing and processing large volumes of data is essential Previous experience of interacting with senior stakeholders is essential Previous experience of carrying out detailed testing activity and carrying out technical validation is essential Previous experience of implementing regulatory change is essential Experience of writing policy and framework documents is essential Previous experience of delivering Pillar 3 disclosures is desirable Experience in change management processes is desirable Knowledge Requirements Familiarity with elements of the PRA/EBA regulatory framework is essential Advanced knowledge of Excel is essential and knowledge of VBA is desirable Wide range of technical understanding, including retail, treasury and accounting is essential Specialist regulatory knowledge regarding IRB and IFRS9 is desirable Specialist regulatory knowledge regarding the retail banking industry is desirable Skill and Competency Requirements Strong analytical skills with an ability to process, collate and present large volumes of data/findings in a clear and consistent manner is essential Ability to work in a collaborative and consensus building manner with excellent interpersonal skills and ability to maintain constructive internal relationships is essential Ability to work flexibly in a fast-paced environment in order to meet urgent requests from stakeholders is essential Enthusiasm and curiosity about regulatory policy environment and how it affects the Group is essential Ability to write reports in a clear and succinct manner, with the ability to communicate complex technical information to a senior audiences is essential Required Qualifications/Certifications An accounting or treasury professional qualification is essential. This Job Description defines the role as it exists now. It is not meant to represent an exclusive description of the job holder’s responsibilities as these may vary from time to time in line with the needs of the business. As such, Job Descriptions should be subject to regular review and updates as necessary.

Core Responsibilities Assist with technical control design, implementation and monitoring, support incident responses and assist with providing root cause analysis support for incidents. Monitor for attacks, intrusions, and un-usual, unauthorised or illegal activities when the Security Analysts are finding the instance challenging. Keep an eye on the alerts from systems including SEIM solutions and vulnerability monitoring services and check if the Analysts are able to handle the flow appropriately, if not then jump in and investigate if there are any abnormality in the inflow. Monitor identity and access management, including monitoring for abuse of permissions by authorised systems users if the stats are fluctuating or when you see a spike in the alerts. Assist with Information Security Reporting and metrics, providing input into improving information security reporting and metrics. Identify/recommend improvements on internal investigation capabilities via tool and process building/automation. Provide support to recovering from security breaches; participate in investigation and remediation of security incidents, which may include working as part of a team Assist in perform deep-dive incident analysis, determining if critical systems or data sets has been impacted. Assist with the definition and configuration of compliance policies for security technologies. Conduct research on emerging threats in support of security enhancement and development efforts; recommend security improvements, upgrades, and/or purchases. Support the incident response of minor incidents by advising on remediation actions, escalating major incidents to the designated parties. Recording lessons learnt whilst supporting on improving existing processes and procedures. Providing support of new analytic methods for detecting threats. Continuously seeking to identify potential service and process improvements. Participate in the implementation of technologies and platforms supporting the corporate infrastructure. Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility. Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Monitoring technical controls that are in place Addressing quires raised by the Security Analysts during investigation or other BAU. Assist Security Analysts in decision making and help in setting up standards. Will be responsible to suggest new fine tunings in the environment to the vendor or to the technical counterparts. Process review and upgradation recommendation when required. Setting up simplified and effective steps in BAU that in turn improves the quality of the work Implementation of new process based on business requirements and communicating the same with the team Team building and team management activities will be one of the key responsibility.

1. Core Responsibilities Assist with technical control design, implementation and monitoring, support incident responses and assist with providing root cause analysis support for incidents. Monitor for attacks, intrusions, and un-usual, unauthorised or illegal activities when the Security Analysts are finding the instance challenging. Keep an eye on the alerts from systems including SEIM solutions and vulnerability monitoring services and check if the Analysts are able to handle the flow appropriately, if not then jump in and investigate if there are any abnormality in the inflow. Monitor identity and access management, including monitoring for abuse of permissions by authorised systems users if the stats are fluctuating or when you see a spike in the alerts. Assist with Information Security Reporting and metrics, providing input into improving information security reporting and metrics. Identify/recommend improvements on internal investigation capabilities via tool and process building/automation. Provide support to recovering from security breaches; participate in investigation and remediation of security incidents, which may include working as part of a team Assist in perform deep-dive incident analysis, determining if critical systems or data sets has been impacted. Assist with the definition and configuration of compliance policies for security technologies. Conduct research on emerging threats in support of security enhancement and development efforts; recommend security improvements, upgrades, and/or purchases. Support the incident response of minor incidents by advising on remediation actions, escalating major incidents to the designated parties. Recording lessons learnt whilst supporting on improving existing processes and procedures. Providing support of new analytic methods for detecting threats. Continuously seeking to identify potential service and process improvements. Participate in the implementation of technologies and platforms supporting the corporate infrastructure. Ensure that you fully understand and comply with the organisation’s Risk Management Policies as they relate to your area of responsibility. Ensure that you fully understand and comply with the organisation’s Data Governance Policies as they relate to your area of responsibility. Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations. Monitoring technical controls that are in place Addressing quires raised by the Security Analysts during investigation or other BAU. Assist Security Analysts in decision making and help in setting up standards. Will be responsible to suggest new fine tunings in the environment to the vendor or to the technical counterparts. Process review and upgradation recommendation when required. Setting up simplified and effective steps in BAU that in turn improves the quality of the work Implementation of new process based on business requirements and communicating the same with the team Team building and team management activities will be one of the key responsibility.

Core Responsibilities Ensure all materials align with brand and corporate guidelines and instructional design best practices Collaborate with the Learning teams Develop infographics, e-learning visuals, animations, videos and interactive content, maintaining standards and quality Produce high quality design output across various learning formats including facilitator lead training and e-learning Maintain consistency across all design assets, ensuring accessibility, usability and best practices Participate in agile ceremonies to help the Product Owners maintain visibility of flow, work in progress and blockers Regularly evaluate the effectiveness of training content and format to track their performance against desired outcomes, and deploy a continuous improvement culture Support the Group’s Diversity, Equity & Inclusion Specialist in identifying and implementing related initiatives to create a truly inclusive and equitable work environment Ensure that you and your team fully understand and comply with the organisation’s Risk Management Policies and Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed Experience Requirements 2+ years’ experience in motion graphics, layout design and creative design 2+ years’ experience using Adobe Suite (specifically Illustrator, After Effects, InDesign, Premier Pro & Photoshop) 1+ years’ experience using Figma Experience in developing e-learning through Articulate 360 or equivalent tools is desirable Experience in UX/ UI principles including accessibility standards is desirable Experience with SCORM, xAPI, HTML/CSS within an LMS is desirable Knowledge Requirements Knowledge of User Testing practices Knowledge of design and UX principles Skill and Competency Requirements Good communication skills are essential (verbal and written), with the ability to effectively convey complex concepts to diverse audiences Resilience and tenacity to lead through ambiguity and change with impact Advanced skills in PowerPoint Intermediate skills in the use of Microsoft Excel and Word is essential Required Qualifications/Certifications GSCE/GCE qualifications in both maths and English are essential Degree or equivalent in graphic design is desirable

1. Core Responsibilities Ensure all materials align with brand and corporate guidelines and instructional design best practices Collaborate with the Learning teams Develop infographics, e-learning visuals, animations, videos and interactive content, maintaining standards and quality Produce high quality design output across various learning formats including facilitator lead training and e-learning Maintain consistency across all design assets, ensuring accessibility, usability and best practices Participate in agile ceremonies to help the Product Owners maintain visibility of flow, work in progress and blockers Regularly evaluate the effectiveness of training content and format to track their performance against desired outcomes, and deploy a continuous improvement culture Support the Group’s Diversity, Equity & Inclusion Specialist in identifying and implementing related initiatives to create a truly inclusive and equitable work environment Ensure that you and your team fully understand and comply with the organisation’s Risk Management Policies and Data Governance Policies as they relate to your area of responsibility and demonstrate in your day-to-day work that you treat data as an important corporate asset which must be protected and managed 2. Experience Requirements 2+ years’ experience in motion graphics, layout design and creative design 2+ years’ experience using Adobe Suite (specifically Illustrator, After Effects, InDesign, Premier Pro & Photoshop) 1+ years’ experience using Figma Experience in developing e-learning through Articulate 360 or equivalent tools is desirable Experience in UX/ UI principles including accessibility standards is desirable Experience with SCORM, xAPI, HTML/CSS within an LMS is desirable Knowledge Requirements Knowledge of User Testing practices Knowledge of design and UX principles Skill and Competency Requirements Good communication skills are essential (verbal and written), with the ability to effectively convey complex concepts to diverse audiences Resilience and tenacity to lead through ambiguity and change with impact Advanced skills in PowerPoint Intermediate skills in the use of Microsoft Excel and Word is essential Required Qualifications/Certifications GSCE/GCE qualifications in both maths and English are essential Degree or equivalent in graphic design is desirable

• Investigation of complex tickets or Triage of all incidents reported on the servicing application and resolve where possible with in SLA along with providing work arounds to minimise impact of MI or prolonged issue • Incident Management: All support requests raised to support team to be managed within agreed service levels, Monitoring of the environment ensuring we stay on top of all major issues and escalating to manager where appropriate. Ensuring we meet SLA requirements or renegotiate where SLA is not achievable. • Problem Management: Ensuring recurring issues are addressed by the right process to prevent reoccurrence and ensuring they are timeline driven. • Maintain service desk tickets with updated and communications among application support team, business stakeholders and supplier • Lead / co-ordinate all resolutions and closure of application support tickets within agreed SLA’s. • Raise any Operations issues with Vendor/Supplier for any tickets that require the third party software suppliers input and follow up till fixed. Ensure CR is supported for fix till the end or escalate delays to leads and managers. • Responsible to document any critical issue with step by step and create a knowledge articles. • Handling customers, following up on the customer issues and clarifications, carry out second and third line of troubleshooting, work with development/testing teams to get the customer issues resolved. • Escalate tickets and coordinate resolution where the issues resolved at first level and provide suggestions & ideas to Junior /Seniors System Support Analyst and help them to progress on their tickets. • Contribute to personal performance and development reviews and planning. Fully engage in any personal training and development activity that is agreed. • Ensure all Treating Customer Fairly requirements are met. •Produce all necessary documents, analytical / statistical reports etc. and report any breach to Line Managers. • Provide support to IT systems end users and related software, applications and services through service desk software, phone or by any electronic methods with in the agreed SLAs. Provide technical support of the application hosted over cloud/onpremise. • Monitor and maintain automated processes, systems etc. and report and resolve any issues reported or liaise with service owners and other technical support teams. •Communicate any training requirements to your line manager. •Responsible for taking the queue ownership for respective set of applications supported. • Maintaining and enhancing practical and operational relationships with third party suppliers. •Work alongside the risk function in developing and maintaining a risk management agenda, acting both to ensure the necessary levels of transparency for potential risks and promoting a positive culture of awareness and accountability throughout your function. • Flexible to work in any shifts as per business requirements and Available MI or On call for critical applications (Probably no US Shifts) • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. • Ability to have strong mortgage or savings application knowledge and expert in at least one application and back up for other small or medium sized applications with ability to train other team members on the same and manage the queue. • Able to work on Process Migrations for one or two application and provide training to the business as part of migration. • Ability to handle at least one big application and one small or medium sized application independently. • Lead process improvements and documentation/Run books •Manage and lead Audit work and application upgrades

1. Core Responsibilities Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner. To manage non voice tasks, like working on mail, secure messages and manual letters. To demonstrate an all-round knowledge of the company’s products Follow up to ensure that appropriate actions were taken on customers' requests. Refer unresolved customer grievances or special requests to designated departments for further investigation. Contributes to team effort by accomplishing related results as needed. To ensure the timely communication of information to colleagues and line management To maintain timelines and work as expected to fill and complete tasks Adherence to legislative regulatory and compliance standards. 100% attendance on all the company’s mandated trainings. Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above. To respond to all enquiries, whether received by telephone, in writing, by e-mail or made in person efficiently, professionally and within any specified timescales. Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues. To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.. To ensure the timely communication of information to first line manager. Follow basic behaviours and expectations of maintaining schedule adherence Follow and respect company values and act and support accordingly 2. Experience Requirements 1 to 3 experience working in an international call centre environment, undertaking a voice process is essential 12 months previous experience working within the financial services industry is desirable 3. Qualification SSLC qualification is essential PUC qualification is essential Graduation in commerce stream is desirable 4. Knowledge Requirements Intermediate level skills in Microsoft Word and Excel are essential Basic knowledge of UK mortgage and/or savings products is desirable 5. Skill and Competency Requirements Strong communication skills both written and verbal Understanding of risks and internal controls Attention to detail and organisational skills Problem solving and analytical skills Good people management skills 6. Responsibilities re Information Security Management System (as per ISO 27001 Certification Requirements) Ensure strict adherence to company’s security policies and procedures (for ex: Password policy, clear screen and clear desk policy, etc.) Take ownership of all the assets/information assigned and secure it in compliance with ISO 27001 standard implemented in the company. Co-operate and co-ordinate for the internal audits conducted in the company (complying to ISO 27001 standard). Report to the Incident Response Manager, any incidents you come across in the office with regard to Security threats like threats to physical asset & stored information or any risks detrimental to the Security Policies of the company, etc.,. Responsible to supervise in ensuring that all personnel reporting to you shall observe all Security requirements and be appropriately trained in Security.