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Hike Education
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Sales Support Specialist

Sales Support Specialist

Hike Education

1 - 5 years

0 Lacs

jaipur rajasthan

Posted:1 day ago| Platform: Shine logo

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Skills Required

grievance handling feedback retention complaint handling outbound call process student help escalation handling information accuracy communication procedures email response

Work Mode

On-site

Job Type

Full Time

Job Description

The role involves conducting outbound call processes, with a target of 100-120 calls per day. You will be responsible for achieving a total of 3 hours of connected call duration by the end of the day. Your primary task will be to address student help and issues over calls, including handling grievances and queries related to academics and curriculum. Additionally, you will be expected to collect feedback from students and manage escalations and cancellations by focusing on student retention. Your responsibilities will also include providing accurate, valid, and complete information using appropriate methods and tools. It will be crucial to handle student complaints effectively, offering suitable solutions and alternatives within specified time limits, and following up to ensure resolution. Adherence to communication procedures, guidelines, and policies is essential. Moreover, you will be required to respond to emails and requests promptly based on the program requirements. Preference will be given to female candidates for this position.,

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Sales Support Specialist