0.0 - 3.0 years

0 Lacs

hosur, tamil nadu

On-site

As a Customer Support Executive, your role involves handling customer complaints and providing appropriate solutions and alternatives within specified time limits. You will need to identify and assess customer needs to achieve satisfaction, build sustainable relationships with customer accounts, and manage large inbound calls. It is important to provide accurate, valid, and complete information using the right methods and tools, while following communication procedures, guidelines, and policies. Going the extra mile to engage customers will be essential in this role. Key Responsibilities: - Handle customer complaints and provide solutions within specified time limits - Identify and assess customer needs - Build sustainable relationships with customer accounts - Manage large inbound calls - Provide accurate, valid, and complete information - Follow communication procedures, guidelines, and policies - Engage customers by going the extra mile Qualifications Required: - Graduates from any stream - Fresher or 0 to 2 years of experience in customer care - English and Hindi speaking skills are preferable - Excellent Communication in Hindi is mandatory - Strong phone contact handling skills and active listening - Ability to multi-task, prioritize, and manage time effectively - Customer orientation and ability to adapt and respond to different types of characters - Proven customer support experience is an added advantage If you are passionate about providing excellent customer support, have strong communication skills, and are able to multitask effectively, then this Customer Support Executive position in Hosur could be the right fit for you. Apply now to be a part of our team.,

Posted 1 day ago

Apply

Sales Support Specialist Hike Education

1.0 - 5.0 years

0 Lacs

jaipur, rajasthan

On-site

The role involves conducting outbound call processes, with a target of 100-120 calls per day. You will be responsible for achieving a total of 3 hours of connected call duration by the end of the day. Your primary task will be to address student help and issues over calls, including handling grievances and queries related to academics and curriculum. Additionally, you will be expected to collect feedback from students and manage escalations and cancellations by focusing on student retention. Your responsibilities will also include providing accurate, valid, and complete information using appropriate methods and tools. It will be crucial to handle student complaints effectively, offering suitable solutions and alternatives within specified time limits, and following up to ensure resolution. Adherence to communication procedures, guidelines, and policies is essential. Moreover, you will be required to respond to emails and requests promptly based on the program requirements. Preference will be given to female candidates for this position.,

Posted 1 month ago

Apply

Customer Support Executive - International BPO Linchpin Technologies

0.0 - 4.0 years

0 - 3 Lacs

Mohali, Punjab, India

On-site

Resolve client queries & assess their needs to achieve satisfaction Build sustainable relationships and trust with customer Provide accurate, valid and complete information Required Candidate profile Excellent English Communication UG/Grad/PG Fresher/Exp. Rotational Shifts ( 24*7) Work from office Immediate joiners only

Posted 3 months ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.