0.0 - 3.0 years

0 Lacs

hosur, tamil nadu

On-site

As a Customer Support Executive, your role involves handling customer complaints and providing appropriate solutions and alternatives within specified time limits. You will need to identify and assess customer needs to achieve satisfaction, build sustainable relationships with customer accounts, and manage large inbound calls. It is important to provide accurate, valid, and complete information using the right methods and tools, while following communication procedures, guidelines, and policies. Going the extra mile to engage customers will be essential in this role. Key Responsibilities: - Handle customer complaints and provide solutions within specified time limits - Identify and assess cu...

Posted 3 days ago

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Sales Support Specialist Hike Education

1.0 - 5.0 years

0 Lacs

jaipur, rajasthan

On-site

The role involves conducting outbound call processes, with a target of 100-120 calls per day. You will be responsible for achieving a total of 3 hours of connected call duration by the end of the day. Your primary task will be to address student help and issues over calls, including handling grievances and queries related to academics and curriculum. Additionally, you will be expected to collect feedback from students and manage escalations and cancellations by focusing on student retention. Your responsibilities will also include providing accurate, valid, and complete information using appropriate methods and tools. It will be crucial to handle student complaints effectively, offering suit...

Posted 1 month ago

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