1473 Complaint Handling Jobs - Page 29

Roles and Responsibilities Handle customer queries via phone calls, emails, and chats to resolve their concerns in a timely and professional manner. Manage grievances and escalate complex issues to senior team members or supervisors when necessary. Resolve customer complaints by providing effective solutions, alternatives, or refunds as per company policies. Collaborate with internal teams to ensure seamless resolution of customer issues. Life Insurance experince is mandatory.

- Develop an entrance strategy for cold calling, qualifying and effectively connecting with prospective business partners. - Setting up meetings with potential clients and listening to their wishes and concerns. - Create and drive a sales plan strategy that successfully meets sales revenue targets and initiatives. - Utilize internal tools to negotiate market freight rates for customers. - Negotiate/close deals and handle complaints or objections. - Maintain consistently positive interactions to nurture customer relationships. - Take ownership of customer issues and follow-through till resolution. - Gather feedback from customers or prospects and share with internal teams. - Follow up and monitoring customer outstanding payment. Location: Across (Chennai, Delhi, Bangalore)

Job Title: Customer Support Executive – International Voice Process Location: Bangalore Shift: US Shift (Night Shift) Working Days: 5 Days Working, 2 Days Off Package: Up to 5.75 LPA Contact: HRMayur -7357769199

Job Description ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 2 years in customer service

Hiring for Customer Support Voice Process Location: Bangalore (Work from Office) Shift: Day Shift Work Days: 6 Days Working | 1 Day Rotational Off CTC: 37,000 (Take Home: 32,000) Notice Period: Immediate Joiners Preferred Eligibility Criteria: Experience: Minimum 1 year in Customer Support – Voice Process Languages Required: Hindi and English (both mandatory) Qualification: Minimum 12th Pass Key Requirements: Strong verbal communication skills Ability to handle customer queries and resolve issues efficiently Willingness to work from office Contact: Archana – 9332827358

Hiring Only for Candidates from Mumbai Location. Company's Details & Criteria: Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat (Blended Process) Shift Timings: 6.30am to Midnight 11.30 PM (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for Immediate joining. Salary Package: Between 16,500 Up to 18,200 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Mandatory: Excellent Communication Verbal & Written in English. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Ramesh pal -7303443025 Kindly drop your resume on below mail ID ramesh.pal@foundever.com

Hiring Only for Candidates from Mumbai Location. Company's Details & Criteria: Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat (Blended Process) Shift Timings: 6am to Midnight 12am (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for Immediate joining. Salary Package: Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Mandatory: Excellent Communication Verbal & Written in English. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Job Title Risk Management Engineer Job Description Risk Management Engineer In this role, you have the opportunity to make life better But it s not just what we do, it s who we are. We are 80,000, wonderfully unique individuals, with two things in common. An unwavering sense of purpose and a relentless determination to deliver on our customers needs. It s what inspires us to create meaningful solutions - the kind that make a real difference - when it matters most. Looking at the challenges the world is facing today Philips purpose has never been more relevant. So in this role of Complaint Investigator, you share our passion for helping others, you ll be working towards improving people s live by improving product and patient safety. You are responsible for: Responsibility #1: 5+ years working knowledge of ISO 14971 and product specific regulations and standards. 3+ years working experience in a regulated industry. Ensures product safety risk management deliverables are created, maintained, and stored in the Risk Management file during product development. Ensures the appropriate safety risk assessments are performed when triggers are met and conducts product risk assessments as needed after product launch. Defend Risk Management and design quality activities during external and internal audits. Perform periodic reviews of Risk Management Files and ensure those are performed according to schedule. Evaluate process and product changes for their impact on the current Risk Management Files. Responsibility #2: Monitor post product data (e.g. Complaints, Corrective and Preventive Actions (CAPA), Non-conformance Reports (NCRs), Customer Feedback information, etc.) for impact to the Risk Management Files Coordinates with a cross functional team including Engineering and Medical Affairs in the creation and maintenance of the deliverables listed above. Introduce and implement the quality processes and tools required to ensure product quality and customer satisfaction. Ensures that all products to be released comply with all the relevant safety and environmental policies and regulations by implementing requirements, conditions and enablers in the Business. Responsibility #3: Introduce and implement complaint handling processes and tools required to ensure global regulatory compliance, quality, and patient safety. Manages compliance to FDA regulations and other Regulatory Agencies as required. Manages the oversight and review of complaint handling files, adverse event reports, regulatory inquiry responses, and safety escalations. Actively participates in inspections and questions relating to the operation of complaint handling operations, processes, and procedures in coordination with all other applicable company groups. Responsibility #4: Communicates performance feedback to individuals performing complaint handling activities, ensuring consistency, quality, and adherence to defined processes related to complaint handling, adverse event reporting, and safety escalations. Provides expert consultation to individuals responsible for the coordination and preparation of responses to regulators and competent authority inquiries when needed. Provides expert consultation and communicates decision making related to escalated issues for complaint handling activities, regulatory reporting decisions, requirements for additional investigation, and subject matter expert engagement. Engages with individuals within the Businesses, Markets, and Services organization to ensure the required information for complaint handling, regulatory reporting, and/or escalations for further investigation or action are communicated and acted upon. Responsibility #5: Develops and presents materials describing complaint handling and regulatory reporting KPIs, metrics, and/or daily management information to business, market, and leadership. Facilitates conversations with technical experts to ensure timely completion of escalations. (Technical investigations, IIAs, CAPAs) Support audits for complaint handling You will be part of You will be part of the Quality Team in Electronic Medical Records & Care Management Business. You will be able to partner with other experienced Quality team members and Leadership that will support you in the upcoming challenges and goals, and you will be able to join a very organized area where the teamwork is very much valued. To succeed in this position, you need to have the following expertise and experience: Bachelor degree in bio-medical, engineering, healthcare, or related technical degree with 8+ years of experience; OR Bachelor degree with 8+ years of experience in a medical device or regulated industry. Working knowledge of appropriate global medical device regulations, requirements, and standards, such as 21 CFR Parts 803, 806, and 820, ISO13485, ISO14971, European Medical Device Directive (93/42/EEC), EUMDR, Canadian Medical Devices Regulation (SOR/98- 282), Japanese MHLW Ordinance 169, and ISO 9001. ISO14971 Risk Management, CAPA, Previous experience in Medical device. Product Knowledge is preferred. Project Management certificates(preferred). Mandatory: Working Knowledge in the area of Complaint Handling, Vigilance reporting and its global timelines and Post Market Surveillance (PMS) for medical products. Preferable: Knowledge of software product development, knowledge in Trackwise tool and/or Service tools. Knowledge of analytics tool/KPI trackers/Daily managements etc.. Detailed oriented, work allocation and monitoring, good communication skills, mentoring, team management, conflict management, team dynamics, self-starter, results, and targets oriented, resilience. A dvanced English required (Oral and Writing)

INNOVATIVE CLEANING SYSTEMS PVT. LTD. is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Sales Lead. Cold Calling. Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Nexus pune is looking for Sales Professional to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Hi, Naukri.com is hiring for Customer Support for Noida location. As discussed, please find the mentioned JD for the said role. About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to empower our customers. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent. About BU: Naukri.com Naukri is Indias market leader in the recruitment business. It provides all the job seekers with advisory services and caters to their different needs and offer value-added features such as resume writing, highlighting and many more. With over 67 Million resumes searches daily, Naukri.com has 5 Million job listings, 59 Thousand+ unique clients and 4.9 Million recruiters connect with the job seekers via emails. Job Objective: The objective of this role is to resolve customer queries related to the business portal, its features and services. The role will also be responsible for creating a high trust value proposition and influence the clients to leverage the product in the best possible manner. Job Description: Interacting with corporate customers on calls / emails (handling already acquired corporate customers with post sales hand-holding and deliverables) Assisting recruiters and HR professionals in understanding the functionalities of Naukri portal and providing resolutions to their recruitment related queries Creating a high trust value proposition and making clients understand various service offerings and the functionalities of naukri.com website Solving queries related to optimum usage of opted services with quality inputs and providing resolution within the defined TAT Coordinating with other departments on a daily basis and following up with them diligently Working on different CRMs and reporting tools ensuring productivity and quality standards being met as expected Required Skills: Excellent verbal and written communication skills Ability to work independently and under pressure Comfortable with rotational shifts Perks: Day Shift 5 Days working

Responsibilities: * Manage customer queries via phone, email & chat * Resolve complaints promptly * Coordinate with clients on schedules & billing * Handle incoming calls, follow ups & sales * Maintain CRM system accuracy Health insurance Annual bonus Sales incentives Performance bonus

Acts as first point of contact for occupant issues, logs and tracks complaints via FM software, issues work permits, updates water consumption, coordinates team data, manages access control, supports shift engineers, and ensures timely reporting.

Designation : Service Coordinator Experience: 5+ Years Department : NDT Service Salary: Standard hike on current salary + Compliance benefits Job Location : Andheri (W) Rly products RM handling, Proactive person, meticulous in nature, able to quickly recall past instances, 5 - 8 years in industrial/after sales service support experience (handling customers), customer relation building ability, high competency in communication in English & Hindi. Job profile: 1) AMC Tender monitoring 2) Visits to customers & distributor 3) AMC / Royalty billing 4) Timely AMC actions 5) Preparation of AMC quotation 6) Revenue generation Job requirements: 1. Graduate from any stream 2. Advanced verbal and communication skills 3. Experience of business generation via AMC, spares, services Interested candidate may share CV on hr2@eecindia.com

Our Backstory Reach is a global SaaS platform powering the next generation of network-based services. Companies use our end-to-end platform to launch, operate, and scale innovative wireless, broadband, and IoT services in record time The position we have: Associate Customer Success Representative for a full-service, next generation Customer Care team that specializes in world-class experiences for agents and customers. A Day in the Life: Assisting our awesome customers via phone calls, emails, texts and Live Chat. Its important to add a personal, human touch to each interaction. Were a Customer Care team that genuinely cares about people. Multi-tasking to deliver amazing customer care across various inbound channels, often simultaneously. The Customer Success Rep must stay collected and prioritize most pressing needs first Troubleshooting questions such as How do I activate my service? and How do I get a better signal? and When will my payment be processed?. You'll resolve issues thoughtfully and efficiently because your time and the customers time is valuable! Staying in the know about various digital tools and keeping up to date on technology that our customers may be using. You'll also have access to amazing technology that makes doing your job easier and more enjoyable Our Ideal Candidate : Communication comes easy to you in all forms. Customer service is your passion, and you love the bragging rights. Meeting new people has always been a breeze and helping is even easier. Awesome organizational skills with the talent to juggle multiple priorities. Learning new things and growing is something you cant get enough of. You thrive in a fast-paced environment and can keep your cool under pressure. Avid technology user and a great problem solver. Honest, trustworthy and people know they can rely on you Requirements: High School diploma or above • At least 3 years of work experience in a customer-facing role Fluent English speaker; bilingual Spanish speaker is a plus Expected Hours: This requirement is for US day time as India team supports US operations 24/7. This means the shift timing would be between 6:30 pm IST (or 7:30 pm IST when daylight savings are on in US) to 6:30 am IST (or 7:30 am IST during US daylight savings) for a budgeted 40 hours per week, with approximately 8 hours each day on an average. The person should be flexible to work during these hours, with possibilities of working even between 12 am IST (midnight) to 7:30 am IST. The shift timing can change on a day to day basis, as per the schedules and requirements of the Company. About Reach Care: Not your average call center by a long stretch, the Reach Care team delivers world-class experiences for agents and customers. We believe the key to amazing customer service is empowering our agents with a positive, fulfilling workplace and world-class technology.

Standard Operating Procedure (SOP) for Field Quality Executive Objectives To define the standard procedures and responsibilities of a Field Quality Executive in ensuring product and process quality compliance at field locations, including customer sites, distribution points, and service areas. Scope The scope of the Quality Executive includes overseeing & inspections or assessments are required the management of cold rooms and deep freezers, maintaining push carts, and collaborating with other departments to optimize operational efficiency and quality compliance. Covers tasks from product verification, defect analysis, customer feedback resolution, and reporting. Responsibilities Field Quality Executive, Procedure Daily Planning Review inspection schedules and customer visit plans. Coordinate with field service teams. Ensure availability of required the test equipment, and documentation (e.g. Scissors, Tape roll, Temperature thermometer & Log Sheets. On-Site Inspection Verify conditions of the vehicles, handling, and usage practices. Inspect product quality and packaging integrity. Check compliance against SOPs, product specifications, and customer expectations. Record findings with photographic evidence and data logs from process improvement point of view. Customer Complaint Handling Visit the site within defined response time. Gather complaint details and inspect the product in question. Conduct root cause analysis (RCA). Provide immediate resolution where applicable, otherwise, escalate to concerned with senior management. Non-Conformity Reporting Fill out Non-Conformance Report (NCR) with complete details. Submit report to Head of the Quality Assurance & Head of the Sales department. Documentation and Reporting Maintain daily reports of site visits, issues observed, and actions taken. Submit daily summaries report to the Head of the Quality Assurance & Head of the Sales department. Document feedback and improvement suggestions from the field. Training & Communication Train field teams or vendors / Distributors on basic quality requirements of product checks and handling. Share recurring issue trends and giving solutions with internal teams. Participate in regular review & updation. Field operation Concerns- Cold Room Standards Ensure, when a vehicle arrives at any depot, unloading must take place in a designated ante room, not in open areas. Material must be transferred to the cold room immediately after unloading, without any delay. Ensure the Product Temperature maintains a temperature of -18C or below. The cold room must be free from unhygienic conditions. All crates should be positioned at least 1.5 feet away from the walls. Stacking crates should not exceed the height of the cooling unit to ensure proper air circulation around all products. Limit the number of times the cold room door is opened and ensure it closes promptly to maintain temperature. Install air curtains at the entrance to reduce temperature loss when doors are opened. Deep Freezer Standards The area around deep freezers must be clean, with no dirt or debris. Avoid overloading deep freezers, as this can prevent them from maintaining the correct temperature, leading to product melting, sogginess, deformation, or other defects. There should be no ice formation within the deep freezer. Deep freezers should be cleaned and defrosted regularly as per the maintenance schedule. Train staff to load and unload materials quickly to minimize exposure time. Ensure there is no ice formation on the push carts. Records: Inspection Checklist for Field by Quality Executive

Role & responsibilities: : Respond to customer first contact resolution mails received at designated NRI ID and liabilities ID as per agreed business TAT • Responsible to identify NFTR cases and follow up with the concern business unit for adequate resolution • To ensure adherence to all laid down process while responding to customer mails • Responsible to provide complete and accurate resolution to customers, to achieve the overall objective of Customer satisfaction. • To identify & review request received from customer for charges waiver and raise request in Branch Waiver system as per EMT grid. • To identify business opportunity by post resolution customer calling • To call customers for lead generation and follow up for lead closure We are conducting walk-in-drive on 8th July to 9 July 2025, from 10 .30 AM-3 .30 PM @ porur , chennai Refer your friends for the below mentioned role. EMT officer NRI EMT Officer Liabilities Interview location: porur Commerzone , Chennai

HSSEQ Global is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Role & responsibilities Greet guest warmly and professionally upon arrival Address guest queries and concerns promptly with positive attitude Coordinate with the other department Monitor guest satisfaction and ensure all hospitality standard are met Handle complains and escalate issues when necessary Preferred candidate profile Female candidate are preferred minimum 4 - 7 years in hospitality sector Graduate + Hotel management course is mandatory

Analysis of defective Part (Why- Why Analysis) A3/5W/8D Knowledge ,Customer Handling Process Audit , IATF/VSA Knowledge Rejection Analysis ,Customer Complains , Customer Audit,Warranty

Receive & review warranty claims submitted by customers. claims based on warranty policies product service specifications. Claims resolution: product & resolve warranty claims, Policy enforcement warranty policies, guideline, Customer Complaints Required Candidate profile Warranty claims statistics share insights with relevant stakeholders & Customer Satisfaction. manufacturing issues contributing to warranty claims. Data analysis warranty claim trends & improvement.

Job Title: Administrator BXT (L3) (Work from Home with limited VCC Locations) Locations Available: Andhra Pradesh, Telangana, Karnataka, Tamilnadu, Maharashtra, Uttar Pradesh, Delhi, Punjab, Rajasthan, Kerala, West Bengal This is work from Home based, for 06 months contract on Amazon payroll About Amazon India Development Centers : Amazon India Development Center (AIDC) started in Bangalore in 2004 followed by centers in Bangalore (2005) and Chennai (2006). The vision was to utilize the top talent available in India to drive our global business growth. Today, AIDC builds, supports, tests and manages technology, products & services which support millions of Amazon customers worldwide. Join Amazon's Benefits Experience & Technology Team (BXT), and help make a difference for all Amazonians! The BXT My HR Benefits Team provides Benefits specific assistance to Amazon employees in the form of accurate, consistent, and timely responses to inquiries from various contact channels via phone, My HR Case and My HR Chat. The Benefits Team primarily exists to connect employees with content and data not available through intuitive self-service, and to intake process defects and workflow these to relevant resolution teams. We are currently looking for an Benefits Administrator to join our Benefits Center team. The Benefits Administrator is a subject matter expert who specializes in benefits which includes H&W, additional life benefits (life insurance, additional Amazon sponsored benefits), retirement and stock. Responsible for assisting internal customers (employees). They have the highest level of specialized knowledge within these areas. The Benefits Administrator demonstrates ownership by ensuring all benefit inquiries are resolved on first contact and escalate unresolved inquires in a timely fashion to our Tier 2 team when necessary. Key job responsibilities In this role, successful candidates will demonstrate: Excellent organizational and time management skills Strong customer service focus Excellent verbal and written communication skills required Ability to understand benefit terms and programs Disciplined problem-solving skills and ability to execute solutions The ability to prioritize quality and customer experience Quick to take action to address an issue, and demonstrate strong judgement/decision making Experience with rapid and complex changing work environment Basic qualifications 0-10+ years experience in contact center, customer service, human resources or equivalent experience. Bachelors Degree or advanced college education in a related field Experience working within a global organization Schedule flexibility (support a 24x7 operations). Internet connection before joining date with a speed range of 50-100 Mbps Very good command and knowledge of English. Preferred qualifications Detail oriented with ability to analyze, problem solve, organize and manage multiple priorities. Experience in providing consultation and guidance on human resources, benefits, or complex employee matters. Bachelor's degree or advanced college education in a related field included but not limited to; Human Resources, Business Administration or Organization Development. Experience dealing with customers and exceptional use of empathy skills. Ability to manage confidential and sensitive employee information and adhere to strict data privacy standard. Domestic Relocation Provided: No Shifts: Rotational (it is a 24*7 shift environment and shifts are rotational, changes every 3-4 months) Weekly Off: Rotational two consecutive day off (it is a 5-day working week with 2 consecutive days off. The off days may change every 3-4 months) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Responsible for all development activities from RFQ to till SOP. Interaction with customers & suppliers related to project timeline & issue. project milestone meet during development. take care for the PPAP documents like MCP plan, PFD, FMEA.

Role & responsibilities Person should be of BE - Mech/ Diploma in Mechanical/ Instrumentation Person having hands-on knowledge of customer service support to pharma tooling/ pharma consumables, and industrial products Swiftly address and resolve any technical issues related to the pharma tooling customer Collect all relevant technical machine information for providing quotations. Attend trials for supplied pharma toolings and ensure the smooth running of the machine. Technically sound knowledge with quick resolution and conclusion of queries at the customer end. Connect well with cross-functional team members to ensure smooth coordination with the customer. Ensure yearly targets are achieved for the Gujarat region.

We are looking for a dedicated and customer-focused individual to join our team as a Customer Support Executive for both voice and non-voice processes. The ideal candidate will handle customer queries via calls, emails, chat, and other communication channels, ensuring prompt and effective resolution. Key Responsibilities: Handle inbound and outbound calls to resolve customer issues and queries. Respond to customer inquiries via email and chat in a professional manner. Provide accurate information about products/services. Escalate unresolved issues to the appropriate internal teams. Maintain customer records by updating account information. Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction. Adhere to company policies and procedures. Requirements: Excellent communication skills (verbal and written). Strong problem-solving skills and attention to detail. Basic computer knowledge and typing skills. Ability to work in a team and adapt to a fast-paced environment. Previous experience in a BPO or customer support role is a plus. Willingness to work in rotational shifts including weekends and holidays. Preferred Qualifications: Any Graduate Familiarity with CRM systems and practices. Should be comfortable in taking Chat and calls both.