789 Complaint Handling Jobs - Page 29

Role & responsibilities Providing Necessary Technical Leadership at Account level Driving and Implementing Changes - Ensuring Process Improvements (Re-engineering) Setting Goals/ KRAs for The Process and for Resources Analyzing and Forecasting Business Trends Followed by Planning for The Same Defining and Understanding Client Requirements and Aligning Processes to Fulfil the Same Handling Client Calls - Daily/ Weekly or as Needed Collecting Data for Billing Purposes - Number of Transactions, Production Man Hours Etc. Reviewing and Analyzing Process Metrics for All Processes In The Account Creating and Presenting SMRs Every Month Creating and Sending Monthly Reports to Senior Management Signing Off Daily Dashboards Resource Estimation/ Planning On a Regular Basis Developing Retention Strategies Conducting Skip Level Meetings Ensuring QMS Compliance for All Processes Handled - Following of Quality Processes Thoroughly - Checklists, Standards Etc. Coordinating Billing Activities with Finance Department Creating And Updating The Process Plan Preferred candidate profile Minimum 10 years of industry experience Hands-on experience with ORM (Online reputation Management) Minimum 2+years experience of leading a Complaints Management Desk / L3 in an International Contact Centre Demonstrated ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost Should have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit. Proven demonstration of ability to work with diverse team members and manage multiple and competing priorities Experience required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model. Perks and benefits GLIP, Mediclaim

Process name - JFL Dominos Minimum 12th pass Experience: fresher are ok Good Communication Fresher: 18k in hand Exp: 21k CTC Required Candidate profile Qualification :- HSC Pass To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mayuresh:- 9822643973 (Call and What's app) Perks and benefits Centralized pickup/drop & incentives

Role & responsibilities Provide prompt and courteous customer support through various channels, including phone, email, and chat. • Address customer inquiries, concerns, and issues in a timely and effective manner. • Assist customers with product information, order processing, and issue resolution. • Collaborate with other departments to ensure a seamless customer experience. • Maintain accurate records of customer interactions and transactions. • Stay up-to-date with product knowledge and company information to provide accurate and relevant information to customers. • Identify and escalate priority issues to the appropriate department or individual. • Proactively identify opportunities to improve customer satisfaction and recommend process enhancements. • Follow established procedures for handling different types of customer queries. • Meet individual and team targets for customer satisfaction and response times. • Worked on ticketing system zohodesk, Freshdesk.

Join us for a Direct Walk-in Drive in the Medical Devices sector, focusing on PMS & Complaint Handling at Hyderabad on May 23rd, 24th & 25th, 2025, from 9:00 AM to 2:00 PM. This event could lead to your next career opportunity! Job Details: - Job Position: PMS Service Medical Devices Complaints Handling - Experience: 6 months -3 years in the Medical domain - Job Location: Hyderabad - Educational Qualification: B.E./B. Tech (Mechanical) Job Description: Manage customer complaints related to medical devices, ensuring regulatory compliance and operational efficiency. Roles and Responsibilities: - Conduct thorough evaluation and investigation of complaints - Collaborate effectively with cross-functional teams - Maintain regulatory compliance standards - Provide detailed reports and ensure clear communication Skills Required: - 6 months to 3 years of experience in Medical Devices complaints handling or PMS - Knowledge of global medical device regulations - Strong mechanical problem analysis abilities - Excellent written and verbal communication skills - Familiarity with tools like Trackwise, Salesforce, ServiceMax Interested candidates can attend the interview and treat this as a call letter. Contact Person: Laveena Deenadayalan (laveena.deenadayalan@hcltech.com) Venue: HCLTech H01B, Cafeteria No. 30, 34, Avinash Hitech City 2 Society, Plot H08, 35 & 38, Gachibowli, Serilingampalle (M), Hyderabad, Telangana 500081 Important Guidelines: - Focus on candidates with an immediate to 30-day notice period - Candidates must bring a printout of the LinkedIn/Naukri postings - Ensure candidates carry their Photo ID proof for security gate verification

Virtual Drive - 24th May 2025 and 25th May 2025 Job Position: PMS Service Medical Devices Complaints Handling Job Description: To handle medical device customer allegations in complaints management system . Candidate with knowledge on Medical devices usage, Complaint Evaluation, Investigation, Medical devices reporting including post-market surveillance (PMS) and CAPA. Roles and Responsibilities: To work on Complaint handling Process Evaluation, Regulatory Assessment, Investigation Work with lead in completing daily assignation. Organize and manage daily work allocation Complaints remediation using work instruction, compliance to process To drive efficiency and compliance. Collaborate with of cross function team (CFT) such as Intake, MDR, Investigation to execute the project and initiative. Daily status to lead associate Skills: 1 to 8 years of experience in Medical devices complaints handling or any PMS activities Working knowledge of appropriate global medical device regulations, requirements, and standards such as: CFR Parts 803, 806 and 820, ISO 13485, ISO 14971, EU Medical Device Directives/Regulations including MEDDEV Guidelines For Complaint Investigation Mechanical problem analysis skill needed An excellent communicator, both written and verbal Adopt to cross cultural differences Ability to work in a timeline driven environment Proficiency using tools such as Trackwise, Sales force, Service Max Educational Qualification: B.E./B.Tech (Bio-Medical, Mechanical), B.Pharm, BSc Bio Science If you are Interested Kindly Contact - 8421688139 - Shrutika

-Answer incoming calls and respond to Trainers emails -Management and resolve customer & Trainers complaints -Identify and Resolve issues of existing candidates -Plan and schedule batches Oversee batch and classes quality control and improvement Required Candidate profile -Strong verbal and written English communication -Ability to efficiently manage schedule batched and coordinate -Comfortable with Rotational Week Off -Familiarity with relevant tools (zoom, portals) Perks and benefits Timing: 12pm-8:30pm or 2PM-10:30pm

Profile- inbound Process Voice ,handle customer issues over the call and mail, resolve customer quires Fresher Experience work from office immediate joiner Salary : 20000 to 25000 in hand + Incentive HR Connect - Ms. Sangeeta - 824 024 5399 Required Candidate profile Qualification - 12th Pass/ Any graduate / Drop Out / UG Good communication skills in English Male & Female both can apply Interview mode - Walking Rotational shift Good convincing skills Good Luck

Job Purpose: Primary responsibility includes managing complaints escalated to Senior Management, social media, National Consumer Helpline, and Nodal Officers across all ABFL lending verticals. Ensure timely acknowledgment, regulatory compliance, and SLA adherence. Maintain a fair, customer-centric approach while protecting organizational interests. Ensure effective CRM usage, regular MIS reporting to stakeholders, and root cause analysis (RCA) of complaints with process improvement suggestions. Implement and monitor the Grievance Redressal Framework within the team for continued effectiveness. Key Responsibility: Respond to customer complaints Strictly adhere to the Grievance Framework designed for the team. Resolve and respond to customer complaints, escalated to Senior Management, Regulators, National consumer helpline, Nodal officers and FRC from RBI. Documentation of Customer Complaint which is fairly and efficiently executed in CRM Ensure end to end closure of complaint and zero recurrence. Respond to complaints received on the regulators portal and ensure redressal within timelines. Monitor & Analyze complaint types Monitor the types of complaints received and analyze reasons, trends and share observations. Identify gaps basis nature of complaints received, suggest improvement measures to the SH- Grievance Redressal and Service Head and liaise with stake holders for process enhancement. Stakeholder Management Maintain effective relationships with all internal stakeholders involved in resolving customer escalations. Effectively liaise with other support functions and external agencies to ensure smooth functioning of daily events. MIS and Dashboard for Senior Management Maintain a detailed MIS on complaints and escalations Circulate weekly, monthly and quarterly MIS to the Senior Management on customer escalations and complaints. Root Cause analysis of complaints received Conduct detailed Root Cause analysis for complaints received by the Escalation team and Publish observations in a structured manner to relevant stake holders on a timely manner. Audits Responsible for maintaining required data/MIS/evidences which may be required during audits. Participate in statutory, internal and external audits when required. Location : Goregaon or Thane (Ghodbunder)

Paint Process Inbound Domestic Process Skills: Eng+ Hin+ Any Regional language - Customer Care Executive-Inbound Service Voice process Qualification: Graduates/ Undergraduates Salary: Exp: Upto 3.5LPA/ 25000 Take home Fresher: Upro 2.5LPA/16000 Take Home Experience: Fresher 1year BPO Experience(Graduate) 2 Years BPO Experience (UG) Benefits: PF, ESIC, Shifts - Day Rotational Age - 28 Max HR Priyanka 6200504922

SBM BANK (INDIA) LIMITED is looking for Retail Liabilities Sales Professional to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

SBM BANK (INDIA) LIMITED is looking for Retail Liabilities Sales Professional to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Roles: Communicate with current and potential customer via telephone, email and online chat. (inbound & Outbound) Responsibilities: Handling complaints to building strategies for improving the overall customer experience and fostering loyalty. Troubleshooting tech problems Processing orders and transactions Answering questions about a company s products or services Developing and documenting knowledge into helpful content Quali cations & Skills: Undergraduate engineering degree in Mechanical / Automobile / Electronics is must. Prior experience working in call centers or MNCs as a customer service agent. Pro ciency with basic computer applications, such as Microsoft Windows, Word, and Excel Excellent verbal and written communication skills Ability to remain calm and composed in a fast-paced, high-pressure environment. Good empathy and listening skills to de-escalate situations and identify the underlying issues of a problem. Ability to stand or sit for extended periods of time. (OTs) Familiarity with Automatic Call Distribution Phone System (ACD), caller ID, and auto-dialing systems Experience: Minimum 1-3yrs years of experience is required

> Inbound Customer Support >> Salary Up to 18K CTC >> Leading Pan India company >>Location - Vadodara >> Immediate joining >> Freshers & Experienced Both Can apply

* 3 years Bond Agreement Mandatory Roles and Responsibilities Manage contract labour management, ensuring compliance with company policies and industry regulations. Oversee Workers attendance management systems to maintain accurate records and minimize absenteeism. Ensure timely billing assurance for contractors' services rendered by verifying invoices against agreed rates. Handle complaints from employees or contractors in a fair and efficient manner, resolving issues promptly where possible. Coordinate with internal stakeholders to resolve any operational issues related to contract labour.

Provide guests with an excellent dining experience and handle complaints Take ordersWe are looking for enthusiastic and customer-oriented stewards to join our team. The ideal candidate should be well-groomed, punctual.

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Approx. Salary = Between 16,000 Up to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Roles and Responsibilities Provide accurate information on product usage, side effects, and precautions. Handle customer queries related to medicines, products, and services. Assist customers in selecting appropriate medications based on their health conditions and needs. Maintain a clean and organized store environment by ensuring proper inventory management and stock control. Resolve customer complaints promptly and professionally.

HCLTech MegaDrive for MechanicalEngineers with Fresher to 1YearsExperience in HyderabadLocation on 23rd ,24th and 25th May 2025. Friday / Saturday / sunday ( Domain : PMSAnalyst or complaintHandling ), 2025 passed out is not considered Join Our Team! If you ready to take your career to the next level in the medical devices industry? Were looking for passionate Mechanical Graduates to join our amazing team. With openings in Hyderabad Location , this is your chance to make a real difference in healthcare while growing your skills! VenueDate : 23rd , 24th and 25th May 2025 Drive time:10 AM-4 PM (23rd May ) / 9.30 AM 3.30 PM ( on 24th and 25th May) VenueLocation : HCLTech H01B Cafeteria No. 30, 34, Avinash HitechCity 2 Society, Plot H08, 35 & 38, Gachibowli, Serilingampalle (M), Hyderabad, Telangana 500081 Apply : https://lnkd.in/gGp8jXir Role Type: Fulltime JobLocation : Hyderabad Madhapur Should join Immediate ,or within 15Days , 30Days (Degree Certificate is mandatory) ContactPerson : Katherine Sylvia What We're Looking For: Your Background: Qualification : B .E./ B.Tech Mechanical is Mandatory Job Description: Responsible for managing customer complaints regarding medical devices, ensuring adherence to regulations and operational efficiency. Roles and Responsibilities: - Conduct thorough evaluation and investigation of complaints - Collaborate effectively with cross-functional teams - Maintain regulatory compliance standards - Provide daily reports and ensure clear communication Skills Required: - Fresher (2025 passed out is not considered ) ,6 months to 3 years In Mechanical with Excellent written and verbal communication skills -Prefered experience in Medical devices complaints handling or PMS - Strong mechanical problem analysis abilities Intrested Can fill the above form and share the updated CV to Katherinesylvia.k@hcltech.com Role & responsibilities

Support a leading digital wealth platform by handling customer queries via calls and chats. Deliver accurate info, resolve issues efficiently, and ensure a great customer experience. 5-day workweek, rotational shifts, no cab, flexible support role.

seeking a organized Service Coordinator to join our team. The ideal candidate will be responsible for managing customer service requests, coordinating with field service engineers, and ensuring timely resolution of service-related issues.

About this role Focuses on the critical interfaces between supply chain planning, customer service, product quality, regulatory, sales and logistics/ITO, with and end-to-end focus and a customer view point. Includes both short term operational troubleshooting as well as the longer term view of designing and building a reliable, cost effective and sustainable supply chain in the Area of scope. Promotes a customer focused Integrated Supply Chain quality culture by acting as the voice of the customer” within the Business and the voice of the Business Supply Chain in front of the customers. In this role, you will require conceptual knowledge of theories, practices, and procedures as well as having general business knowledge developed through education or prior experience related to your discipline and functional area. You will need to have the ability to exchange straightforward information with others and ask questions to check for understanding. It is your responsibility to use established procedures and practice to analyze and resolve standard problems. You will be accountable for assigned contributions with no direct supervisory responsibilities. Your performance impacts your own work with limited impact on your team. You will need to use established procedures and practices to achieve objectives and meet deadlines. Responsibilities – Duties, projects, tasks, and activities you would be responsible for in this role Represents the business ISC in front of the Area Commercial teams and in front of the customers Accountable for his/her personal contributions towards the delivery of the target service levels in the Area of scope, including Get it Right, OTD, Order Automation/touches, SMI, supply chain cost to serve, Service QNs and days to close Champions Customer Success Teams in the Area, thus creating/maintaining a culture in the businesses where every employee is generating value for the customers and for Dow Accountable to implement the defined plans and actions in support of business needs Works closely with leveraged support functions (in particular Customer Service, Logistics including outplants, Procurement) to ensure the business requirements are most effectively met Leads collaboration projects with strategic customers to reduce waste in the E2E Supply Chain and enhance customer and supplier collaboration Networks with other Supply Chain Quality Leaders to optimize operations and leverage best practices globally Works with Quality, Regulatory and Logistic functions to develop a supply chain strategy to implement applicable quality/regulatory management systems (e.g. ISO 9001, TS 16949, ISO 22000, GMP, GDP, etc.) for all aspects of supply chain operations. Where appropriate, facilitate external systems certifications/audits (e.g. ISO 9001, FDA, etc.) Ensures effective design, implementation, and deployment of the cross functional CAMP work process for the business in the Area of scope and ensure effective RCIs and minimizes rework on customer complaints Qualifications 1-2 years of relevant experience preferred. University Degree, preferably in Supply Chain Management, Business, Engineering or other Sciences NA only: relevant military experience of an E6 ranking or higher The critical competencies required for success are: interpersonal effectiveness, understanding customer needs, team work, taking initiative, problem solving skills, technical proficiency in use of computer applications and analytical skills and Dow policies and procedures, disciplined and good at implementation

Experience: 2 Years Education: Graduate B.COM Job Type: Full-Time Department: Customer Support / Operations Key Responsibilities: Handle and resolve customer complaints through email, phone, and chat channels within defined Service Level Agreements (SLAs) . Utilize MS Office Suite (Word, Excel, Outlook) for documentation, communication, and reporting. Maintain accurate documentation and reports related to customer queries, complaints, and resolutions. Prepare and share periodic reports highlighting trends, issues, and resolution status with relevant stakeholders. Continuously update the internal knowledge base with common issues and standardized responses. Ensure strict adherence to company policies , quality standards, and customer service protocols. Required Skills: Strong communication and interpersonal skills Attention to detail and strong documentation/reporting abilities Ability to work independently and collaboratively in a team Interested candidates are requested to share their CVs at Ravina.devalia@aarvaglobal.in

This role includes pure customer support *Client - Department coordination for claims settlement, correction in Policy papers if required & more 9 hrs rotational shifts between 8 am to 9 pm 6 rotational week offs *Note: This is not a back office role Required Candidate profile HSC/Graduate/Post Graduate - Work on insurance co. Payroll Fresher/Exp in any Voice support can apply Fluent English is a must Call 9082104424 Sanika email-hyflyhr9@gmail.com www.hyfly.in Perks and benefits Incentives, Annual bonus, Mediclaim, transport

JOB DESCRIPTION Job Title: Customer Care Manager Complaints Desk Management Location: Bengaluru Department: Customer Care-Tanishq Reports To: Head-Customer Care Level: L5/L6 Job Overview: We are looking for a proactive Customer Care Manager - Complaints Desk to lead the eicient handling and resolution of customer complaints. This role involves overseeing workload distribution, improving turnaround times (TAT), ensuring high-quality complaint resolution, and implementing preventive measures. You will be responsible for maintaining performance standards and administering incentives to optimize team productivity. The ideal candidate would have demonstrated experience in managing large teams or call centres to ensure resolution of complaints within stipulated time and within quality standards. Key Responsibilities: ¢ ¢ ¢ ¢ Load Assessment and Capacity Planning: o Evaluate complaint volumes and manage capacity planning to ensure the team can eectively handle the workload. Incentive Administration: Develop and administer incentive programs that align with performance goals, o motivating the team to achieve optimal results. TAT (Turnaround Time) Optimization: o Continuously monitor and enhance complaint resolution processes to improve turnaround times while maintaining quality standards. Quality Assessment: Conduct regular quality assessments of the complaint-handling process to o ensure consistent, high-standard responses and resolutions. Schemes Refund Prevention: o Develop strategies to minimize refunds by identifying root causes of issues and proactively addressing them. Preventive Action Identication: o Analyze complaint trends and identify preventive actions that can be implemented to reduce future complaints and improve overall customer experience. ¢ Training and Development: Sensi¢vity: Internal o Oversee the continuous training and development of the complaints desk team to ensure they are equipped with the necessary skills and knowledge to deliver high-quality service. Qualications: ¢ ¢ Bachelors degree in Business Administration, Customer Service, or a related eld. 5+ years of experience in customer care or complaint resolution, with at least 2 years in a leadership role. ¢ ¢ ¢ ¢ Strong analytical skills and experience in data-driven decision-making. Excellent communication and interpersonal skills. Ability to manage and motivate a team to achieve performance goals. Experience in process optimization and capacity planning is a plus. Sensi¢vity: Internal

Urgent Requirement- Profile- Call Coordinator Experience- 1-3yrs Location- Andheri East Mumbai We are seeking a detail-oriented and proactive Call Coordinator with 13 years of experience to manage incoming and outgoing calls, coordinate with internal teams, and ensure smooth communication and documentation processes. The ideal candidate will have excellent communication skills, a professional demeanor, and the ability to multitask in a fast-paced environment. Key Responsibilities: Handle and coordinate all incoming and outgoing calls in a professional manner. Log and track calls in the system and escalate issues as necessary. Schedule, confirm, and coordinate appointments or service calls with clients and technicians. Maintain and update call records and databases accurately. Liaise between departments to ensure timely resolution of issues and service delivery. Follow up on pending tasks and ensure timely communication with stakeholders. Provide administrative support to the operations or customer service team as needed. Prepare reports and summaries on call activity and performance metrics. Required Skills & Qualifications: Bachelor’s degree or equivalent preferred. 1–3 years of experience in a similar role (call coordination, customer service, or administrative support). Excellent verbal and written communication skills. Strong organizational and time-management abilities. Proficiency in MS Office (Word, Excel, Outlook) and call management software. Ability to remain calm under pressure and handle challenging situations professionally. Can share resume - akriti.jaiswal@lrsservices.in