2123 Complaint Handling Jobs - Page 32

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process an...

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement...

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement ...

Role & responsibilities Act as the primary quality contact between customers and internal teams for all product quality concerns. Monitor and evaluate customer feedback, complaints, and returns ; drive timely resolution. Conduct root cause analysis (RCA) and implement corrective & preventive actions (CAPA) using quality tools (8D, 5 Why, Ishikawa, etc.). Ensure assembly line quality assurance through in-process audits, defect analysis, and corrective actions. Inspect, validate, and support development of plastic parts and assemblies to meet customer requirements and specifications. Support PPAP (Production Part Approval Process), APQP, FMEA, MSA, and SPC documentation for customer projects. ...

NTT DATA - Hiring for Customer Service Investigator - French in Gurgaon Interested candidates may share your CV on whatsapp @ 8881551615 Position Title: Customer Service Investigator Status: Full-Time, Permanent- Both side cabs Shift: 5 Days Working - 2 Week-Offs Hours: Rotational Shift Banking Operation Position Overview: The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/Presidents Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure ...

Hi, Greeting from career guideline . We are Hiring Customer Service Profile for Voice, Blended and Chat Process - travel process/ medical billing/ collection/ csr/ sales / Location : Mumbai Experience: Fresher & Experienced both can apply. Education: HSC & Graduates Salary: 10k to 45k (depends on last drawn) Age - up to 45(depends company to company) Must Have Excellent Communication skills. Interested Candidates send Resumes on my Email id (Naina@careerguideline.com) or What'sapp ( 8976002234) me on my mobile number. Received your active CV from job portal . Thanks and regards. Sr Hr Naina 8976002234 Career guideline Help me with your reference if you have looking for job or job change

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to em...

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to em...

About Info Edge InfoEdges mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. We always delight our customers by delivering superior value through enhanced offerings on the internet and other platforms. Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our various teams tirelessly work together to solve problems, innovate, and create something to em...

Must have Experience in a customer support role, email process, and complaint handling.

JD:- Responsible for coordinating and assisting for ensuring the reply / resolution of the complaints lodged before the RBI/ Banking Ombudsman/CPGRAMS complaints This includes a) Analyse the complaint on merits; ii) Coordinating with the respective branch team and ensure that reply / reverts are received immediately. iii) Preparing the draft reply on merits based on feed-back received from location; iv) Arranging reply, documents for the re-open cases. v) Assist in ensuring compliance of the Advisory/Orders passed by the Authority. vi) Updating the status in Modules. Mandatory Requirement- a) Excellent drafting and communication skills b)Language proficiency- English & Hindi must.

Hi Dear, We are hiring for Senior Customer Service Specialist role for Gurgaon Sector 48 Location. 5 days Work from office Night shift- ( 7 PM to 4 AM and 10 PM to 7 AM ) 2 way cab facility available in hiring zone Year of experience required- 5 to 8 Year If interested please share your resume to skakkar@peoplescout.com or 8077360738 Below are roles and responsibilities: 1. Ensure timely and accurate service delivery as per client standards 2. Ensure consistent productivity & and accuracy performance as per team requirements 3. Prompt response to queries from Internal or External stakeholders 4. Taking ownership of reporting work in the process 5. Review and suggest updates for Standard Oper...

You will be joining a Leading Manufacturing Firm in Ahmedabad, taking on the role of Regional Business Development Manager Technical Services. In this position, you will be crucial in managing technical services, ensuring quality control, and driving operational efficiency across projects. Your responsibilities will include handling customer complaints, maintaining quality standards, and ensuring compliance of selected work partners (SWPs & CWPs) in various cities. Your key responsibilities will involve addressing and resolving technical complaints related to products and applications in a timely manner. You will also be responsible for ensuring product and service quality compliance across ...

Responsibilities: * Manage customer queries via phone, email & chat * Resolve complaints promptly * Maintain high NPS score through excellent service * Collaborate with teams on process improvements

We are hiring only freshers under the NAPS (National Apprenticeship Promotion Scheme). This program is specially designed for young candidates who want to start their career and gain practical work experience. Job Role: Compliance Program: NAPS (Apprenticeship Training) Apprenticeship Training Duration - 360 Days Salary/Stipend: Up to 17,000 per month (as per company policy) Benefits: You will get hands-on training, industry exposure, and a chance to learn while working. After successful completion, you may also get an opportunity for a regular position in the company (based on performance and company requirement). This is a good opportunity for freshers to start their career journey with Re...

Responsibilities: Manage customer relationships through CRM software Maximize client satisfaction & retention Drive customer acquisition & growth Ensure timely complaint resolution Work from home Over time allowance Annual bonus Performance bonus Referral bonus Mobile bill reimbursements Job/soft skill training Flexi working Capability building program

We are seeking a competitive and reliable Marketing Executive to support our business operations. As a Marketing Executive, your primary responsibilities will involve identifying new sales opportunities, engaging with potential clients, and ensuring customer satisfaction. If you possess strong communication abilities and are comfortable connecting with prospective customers via email and phone to showcase our services and products, we are interested in meeting you. Your role will play a crucial part in helping us exceed business objectives and enhance our company's rapid and sustainable expansion. Your duties will include conducting market research to recognize potential sales prospects and ...

The ideal candidate for this position will excel at creating and closing new opportunities. Utilizing a consultative approach to selling, you will leverage your expertise to identify and qualify leads, ultimately leading to sales opportunities with both new and existing customers. Your responsibilities will include: Prospecting and Lead Generation: - Generating and qualifying sales leads through networking, client meetings, cold-calling, and converting prospects into customers by tracking and visiting construction sites. - Developing effective engagement by providing solutions and technical qualifications. - Conducting market research regularly to gain market intelligence, assess selling pos...

Act as first point of contact for ass assign clients. Address employee & HR queries. Attend emergency cashless calls. Support clients with Wellness activities. Maintain EB portal- client assure for assigned clients.

Job Responsibilities: Lead and manage the customer service function for PTL Express operations at Bhiwandi. Act as the key point of contact for customers, ensuring prompt resolution of queries and complaints. Monitor service performance, manage escalations, and ensure SLA adherence. Coordinate with operations, sales, and other teams to ensure smooth execution of shipments. Build and maintain strong customer relationships, driving customer satisfaction and retention. Analyze service data and generate reports to identify trends and improvement areas. Train, guide, and manage the customer service team to deliver excellence. Preferred candidate profile An immediate joiner will be preferred for a...

Yashada Realty Group is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections C...

• Greet visitors/clients in a warm, courteous & professional manner ensuring a seamless first impression • Maintain visitor details in database • Manage meeting & Event room calendars • Oversee housekeeping & pantry staff • Keep the reception clean Required Candidate profile • Excellent communication & interpersonal skills • Customer-oriented with a friendly & positive attitude • Ability to stay calm • Ability to multitask, work as part of a team & detail FEMALE ONLY Perks and benefits Based on Experience. Lot of Growth Opportunity