1473 Complaint Handling Jobs - Page 36

Tandem Allied Services Pvt. Ltd is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Cybernob Technologies is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

"Hiring: Voice Process Customer Support (BPO)" Require Min. 1 Year experience into Customer support Should have fluency in English and Hindi Location: Bangalore (Work from Office) CTC: Up to 3.2 LPA Shift: Day 2 way cab facility Working Days: 6 days working | 1 day rotational off Notice Period: Immediate Joiners Only Qualification: Any Graduates About the Role We are hiring Customer Support Executives (Voice Process) for a leading BPO. This role involves handling customer queries through calls, ensuring excellent customer satisfaction. CONTACT: Archana- 9332827358

Role & responsibilities Receive customer complaints & get it registered in Service Desk and in CRM wherever applicable. Proactive communication with customers on its status & closure by co-ordinating with service team Send daily updates to field team on daily basis on complaints and pursue with team to close the customer complaints. Assign visit to Engrs- Monitor Daily/Weekly visit plan vs completion Drive Engrs. to close customer complaints in Service Desk mobile app daily Collect FSR , Testimonials, CSSR etc & collate and maintain files in the branch Team daily attendance to HR Daily dash board report on customer visits Prepare monthly QCM Report , maintain order receipt & live offer bank register Sending weekly, monthly productivity report To call 5 customers per day and take feedback and report Generate enquiries from above calls Call customers 30 days in advance for AMC / O&M accounts which expiries & ensure renewal Joining formalities for new joinees Follow up of PI payment & o/s for services vs collection target vide telephone & mail Manage and monitor O&M sites and address customer queries. Achieve O&M, AMC renewal order no. target through field team Achieve payment, FSR, CSSR's & Testimonials target through field team Plan and monitor AMC visit schedule vs completion weekly & monthly and report Get clearance of service billing from customers and field team- O&M based on attendance Daily service order booking and billing as per customer PO Submit service bills to customer and take acknowledgement within a week of raising bills. Prepare quotes to customers and Engrs. for spares, consumables and services Prepare monthly customer O&M, KAM AMC visit reports Provide above report updates to HO time to time Preferred candidate profile Good Communication skill along with working knowledge of Computer (PPT Excel & Word). Capable of making report.

,Roles and Responsibilities: Handle customer queries via phone calls, emails, or chats to resolve their issues in a timely and professional manner. Collaborate with internal teams to resolve complex customer complaints. Desired Candidate Profile: 0-3 years of experience in a BPO/Call Centre environment handling domestic processes. Excellent communication skills in Hindi and English; ability to handle multiple conversations simultaneously. Preferred Candidate Profiles Education - PUC / Any Graduate Fresher / Experience Language - English + Hindi 6 days working (Any 9 hours Login) - 24/7 shift Salary - CTC 21000/- System Confirigation: Required Own System Minimum 8GB RAM WIFI Connection (min - 45wps) Windows 10/11 Headphones (Mandatory) Interested Candidates, please share your resume with the below-mentioned Mail ID: Jennifer.J@startek.com D.Mary@startek.com

Role Details: Designation : Associate Mode: Work from Office (6 Days working) Location- Plot No. 317-P, 319-P, Jigani-Bommasandra link Road, Jigani, Anekal Taluk, Bengaluru Urban, Karnataka, 562106 Job Description: The Client Service Associate at Delhivery will be responsible to provide exceptional service and support to customers, ensuring their satisfaction with Delhivery's products and services. You will handle inquiries, complaints, and requests through various communication channels, including phone, email, and chat. Your role involves understanding customer needs, resolving issues, and delivering accurate and timely information. Key Responsibilities: Providing assistance with shipment tracking and delivery inquiries and drive regular engagement/quick response Resolving issues related to shipments (missing or damaged packages, customs delays, or deliveryexceptions) CS Engagement via Ticketing module, getting timely response; Keep active track of timely closure of tickets Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions) information on payment options Providing support for shipping services and delivery options available, regulatory compliance, documentation requirements, claim monitoring Analyze and support with insights to improve the process and internal operations and service levels Handling customer escalations-preparing RCA / CAPA and providing the solution Collaborate with internal stakeholders to maintain and increase performance of client accounts Designing SOP, mapping and freezing requirements, client NPS management and providing best solutions to the business Required Skills and competencies Excellent communication skills: You should possess strong verbal and written communication abilities to effectively interact with customers and convey information clearly and concisely. Resolving issues related to shipments (missing or damaged packages, customs delays, or delivery exceptions) issue is a fast paced and complex environment Problem-solving skills: You must be adept at analyzing customer issues, identifying root causes, and providing appropriate solutions or escalating matters as needed. Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, andmeet deadlines is essential for efficient customer service delivery. Time management: The ability to prioritize tasks, manage multiple inquiries simultaneously, and meet deadlines is essential for efficient customer service delivery. Require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction. Familiarity with customer-relationship management (CRM) software programs Problem-solving and critical thinking: You will encounter complex customer issues that require effective problem-solving skills and the ability to think critically. You should be able to analyze situations, evaluate available options, and propose viable solutions to ensure customer satisfaction.

We are looking for a highly skilled and experienced Customer Service Executive to join our team in Gurgaon, Sector 14. The ideal candidate will have between 1 to 6 years of experience in customer service. Roles and Responsibility Perform tasks under the guidance of the Supervisor/Manager. Identify potential business customers with the help of the Supervisor/Manager. Collect and validate customer documents according to organizational norms. Log cases in the system as per SOP and follow the disbursement process. Fulfill the sanction ratio as per organizational requirements. Meet customer needs and cross-sell multiple products under the guidance of the Supervisor/Manager. Empanel new vendors and develop relationships with them. Ensure compliance with all Audit/RBI regulations. Job Minimum 1 year of experience in customer service or a related field. Strong knowledge of banking and financial services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Strong analytical and problem-solving skills. Experience in handling customer complaints and resolving issues. Educational qualificationsAny Graduate or Postgraduate degree. About Company TATA CAPITAL LIMITED is a leading player in the banking and financial services industry, providing excellent customer service and support to its clients.

Customer service Female Handling calls , order processing, manage customer relationship Location - Gurgaon sec74 Salary - 15-18 k Time - 9 to 5 pm Send cv 8860047805 Unnati

Short Description for Internal Candidates Senior Executive - Contact Center, Social Media Description for Internal Candidates Customer Centricity 1. Ensure wing to wing resolution of social media cases with utmost accuracy and deliver best in class service, Final resolution to be communication to customers 2. Ensure Real Time Response on social media platform basis customer sentiments and ensure business reputation is maintained 3. Raise red flags for high aging cases and Highlight intra and inter dept errors for resolution 4. To be sensitive towards complaints and the stricter timelines, should co-ordinate with cross functions to get necessary resolution, requires follow-ups and influencing decisions 5. Liaison with Sales, marketing, Risk, Product, pricing, and collection for the deviations, Service Nos and change/improvement in process to drive Customer Centricity 6. Work proactively on probable escalation/Early Warning Signal triggers as per defined process 7. Identify continuing issue in system and drive for closure via Root Cause analysis 8. Enabling Growth 9. Ensure monthly Customer Retention is @ 75% 10.Operational Excellence Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Ensuring daily productivity is met with 100% quality and adherence to the process TAT Ensure Process TAT is met without fail being a critical portfolio. Day to day task like writing social comments, answering questions from followers and replying to comments on social channels Measures of Success(Define the Outcomes expected of the role) FRT (First Response Time) Real time Resolution speed with 2 days -95% Quality, Productivity with accuracy, Adherence to Process TATs, Zero Avoidable Escalation Wing to Wing Resolution Customer Satisfaction Skills Sets Required Excellent communication, interpersonal skills with evidence of team work and collaboration Ability to work under pressure, strict deadlines and efficient in multi-tasking Strong Product and Process knowledge Must be able to build positive, productive relationships with customers, team members and cross function. Excellent voice modulation, professional phone etiquettes and communication skills interpersonal, verbal, and written with the goal of influencing outcomes.

Greetings from Foundever. Hiring Only for Candidates from Mumbai Location. Company Name: Foundever. Location - Andheri East (Chandivali) Work Mode: Work from Office Role: Customer Service Representative. Process: Voice / Chat. Requirement: HSC + 6 Months of experience / Graduate freshers can apply. Job Summary: We are seeking a friendly and efficient Customer Service Representative to join our team. The ideal candidate will provide exceptional support to our customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. Key Responsibilities: Respond promptly and professionally to customer inquiries via phone, email, chat. Assist customers with product or service questions, order processing, and troubleshooting. Resolve customer complaints and issues with patience and empathy. Maintain accurate customer records and document interactions in the CRM system. Collaborate with other departments to ensure timely resolution of customer concerns. Provide product information, updates, and recommendations when appropriate. Follow company policies and procedures to maintain quality standards. Identify opportunities to improve the customer experience and suggest process enhancements. Skill: Excellent Communication Skills (Spoken and Written). Customer Service Skills. Shift Timings: 6am to Midnight 12 (Any 9 hours rotational shift) Working Days: 6 Days Working with one rotational weekly off. Candidate should be comfortable working in night shifts Age Eligibility: 20 years to 39 years. Candidates should be available for immediate joining. Fixed Salary = Between 16,000 to 18,000 + Performance Incentives. Depending Upon the HR Round Salary Will be offered. Transport Facility: Centralized Pick Up and Drop from Andheri Station and Ghatkopar Station. One way Pickup OR Drop from your Doorstep depending upon the shift timings. Candidates those who are interested to apply. Hiring for Immediate Joiners Connect on call with HR Manali Pawar 9324290301. OR Kindly drop your resume on below mail ID manali.pawar@foundever.com

Client onboarding (managing Welcome meet, welcome calls and sending welcome emails) Follow up on collections & stamp duty payments Capture daily follow up on excel Executing stamp duty & registration formalities Following up on Loan docs, sanction & disbursement by co-ordinating with customers & bankers Escalation management Interested candidates can send your updated resume to swarna.murthy@anarock.com

Handle escalation cases (RBI, cyber-crime, grievances), resolve customer issues via calls/emails, maintain records, coordinate with internal teams, and manage social media responses while ensuring professionalism in all interactions.

JOB DESCRIPTION FOR EXECUTIVE WEB SUPPORT Designation : Executive Web Support Job Location: Magarpatta, Pune - HO Work Experience: 1+ years PFB the JD in brief Must be technically sound with Computer operation Good knowledge of MS Office Good knowledge of Excel, report preparation Email etiquette Good in interpersonal skill Must be an active team player Must be willing to work in rotational shifts (including night shifts) Please note that this profile is related to Web Application Support. It is nowhere related to development or networking. Required Candidate profile Must have completed Graduation. Must have good knowledge about various technology / mobile usage Ready to work in shifts (including night shift) Decent communication in English, Hindi & local language Ready to work for 6 days in a week Candidate need to manage traveling on his own.

Assist customers in Hindi+Marathi/Gujarati+Marathi Address service-related queries & concerns Provide product/service information professionally Ensure customer satisfaction & timely follow-ups 20K In-Hand + PF + Incentives 2 rotational offs Required Candidate profile HSC + 1yr customer service experience required excellent communication skills

Answer incoming calls & address customer queries Provide product/service information clearly Record call details &maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus Perks and benefits Yearly Bonus

Respond to customer queries via phone, email, or chat Provide product/service information and support Resolve issues promptly and professionally Maintain accurate customer interaction records Meet service quality and response time targets Required Candidate profile Collaborate with teams to improve customer experience Perks and benefits slary+attractives incetives & bonus

Handle customer inquiries via phone, email, or chat Resolve complaints and provide effective solutions Maintain accurate customer records Ensure high customer satisfaction Follow up on customer issues promptly Meet performance & quality targets Required Candidate profile Support team in achieving service goals Soft spoken excellent comms

Handle inbound/outbound customer calls and queries Resolve issues promptly and professionally Maintain customer records and follow up as needed Ensure high levels of customer satisfaction Meet daily service targets and KPIs Required Candidate profile HSC Pass Previous experience in a customer support role preferred. Excellent verbal and written communication skills.

Process- Blinkit (WFO) Blended (Chat + Voice) Qualification- UG/Grad can apply | 15 Days Training CTC- 30K PM (Freshers), 34K PM (Experienced) Working - 6 days | Day shift (Girls), Rotational (Boys) Coms.- Strong English Comms| Versant 5 required

Answer incoming calls & address customer queries Provide product/service information clearly Record call details & maintain customer records Resolve complaints or escalate them when needed Ensure a positive customer experience on every call Required Candidate profile Good communication skills in [language(s)] Basic computer knowledge Ability to handle calls with patience and professionalism Previous experience in a call center/inbound process is a plus

Evaluate complaints, maintain records, follow up for details, analyze trends, determine reportability, and document categories. Write investigation summaries. Proficient in MS Office, strong communication, multitasking, and proactive problem-solving.

Role & responsibilities Prescription Reading Medicine Dispense Billing Counselling Following SOPs Preferred candidate profile

Phoneo is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Piramal Pharmasolutions is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

SBM BANK (INDIA) LIMITED is looking for Retail Liability Sales Professional to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams