Department: Bodyshop Reporting To: Bodyshop Manager / GM - Service Location: Hyundai Authorized Workshop Primary Role: To ensure excellent customer handling and satisfaction in the Bodyshop section by maintaining smooth coordination between customers, insurance companies, and internal teams while ensuring timely delivery and quality repairs. Key Responsibilities: Customer Interaction & Satisfaction Greet and attend walk-in customers for accident repairs and insurance claims. Understand customer concerns and ensure proper documentation of job cards. Explain estimated repair time, cost, insurance procedures, and coverage clearly to customers. Regularly update customers on repair status and ensure timely delivery. Insurance Coordination Assist customers in claim filing and guide them through the insurance process. Coordinate with surveyors and insurance companies for approvals and settlements. Maintain proper documentation of all insurance-related claims and approvals. Bodyshop Workflow Management Coordinate with Bodyshop Advisors, Estimators, Technicians, and Paint staff for job progress. Monitor each vehicle’s repair timeline to avoid delays. Ensure correct parts are ordered and used as per the job requirement. Quality & Delivery Assurance Perform final quality checks before delivery to ensure workmanship meets Hyundai standards. Arrange customer delivery with full satisfaction and proper briefing of work done. Customer Feedback & Complaint Handling Take regular feedback post-delivery and ensure any dissatisfaction is resolved promptly. Maintain a record of feedback and complaints to work on service improvements. Reporting & Documentation Maintain daily records of job cards, insurance claims, delivery status, and pending work. Share daily MIS reports with Bodyshop Manager and GM-Service. Customer Retention & CSI Score Focus on improving Customer Satisfaction Index (CSI) and customer retention in the Bodyshop. Implement proactive measures for long-term customer relationship. Skills & Competencies Required: Strong communication and interpersonal skills Good knowledge of accident repair and insurance processes Problem-solving attitude and customer-centric approach Basic understanding of automotive repair and estimation Proficiency in MS Office and DMS (Dealer Management System) Interested Persons may call or whats app to +91-9230999721 Job Type: Full-time Pay: ₹13,000.00 - ₹22,000.00 per month Benefits: Cell phone reimbursement Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Performance bonus Yearly bonus Education: Higher Secondary(12th Pass) (Preferred) Language: Hindi (Required) Bengali (Required) English (Required) Work Location: In person
The Service Advisor role involves acting as the intermediary between customers and the workshop. Your primary responsibilities will include comprehending customer vehicle issues, effectively communicating them to the technical team, and ensuring that repairs and maintenance are completed efficiently and to the satisfaction of the customer. You will be expected to warmly greet customers and assess their service requirements in a professional manner. Opening job cards with accurate details of customer complaints and necessary services will be part of your routine. It will also be essential for you to explain required repair and maintenance tasks on vehicles using simple, non-technical language to ensure clear understanding by the customers. Providing cost estimates, obtaining necessary approvals before commencing work, and coordinating with technicians to ensure timely progress and delivery of vehicles are crucial aspects of this role. Your role will also involve keeping customers updated on the status of their vehicles throughout the service process and conducting a final inspection to guarantee work quality and customer satisfaction. As a Service Advisor, you will also play a role in promoting and upselling additional services or products when relevant, maintaining service records, ensuring proper documentation, addressing customer complaints or concerns professionally, and resolving them effectively. It is imperative to adhere to all safety, cleanliness, and regulatory standards in this position. This is a full-time position that includes benefits such as cell phone reimbursement, health insurance, and paid time off. The working schedule is during the day shift, and there are additional perks like performance bonuses and yearly bonuses available. The work location is in Howrah, West Bengal, and reliable commuting or planning to relocate before starting work is required.,