Service Advisor

The Service Advisor role involves acting as the intermediary between customers and the workshop. Your primary responsibilities will include comprehending customer vehicle issues, effectively communicating them to the technical team, and ensuring that repairs and maintenance are completed efficiently and to the satisfaction of the customer. You will be expected to warmly greet customers and assess their service requirements in a professional manner. Opening job cards with accurate details of customer complaints and necessary services will be part of your routine. It will also be essential for you to explain required repair and maintenance tasks on vehicles using simple, non-technical language to ensure clear understanding by the customers. Providing cost estimates, obtaining necessary approvals before commencing work, and coordinating with technicians to ensure timely progress and delivery of vehicles are crucial aspects of this role. Your role will also involve keeping customers updated on the status of their vehicles throughout the service process and conducting a final inspection to guarantee work quality and customer satisfaction. As a Service Advisor, you will also play a role in promoting and upselling additional services or products when relevant, maintaining service records, ensuring proper documentation, addressing customer complaints or concerns professionally, and resolving them effectively. It is imperative to adhere to all safety, cleanliness, and regulatory standards in this position. This is a full-time position that includes benefits such as cell phone reimbursement, health insurance, and paid time off. The working schedule is during the day shift, and there are additional perks like performance bonuses and yearly bonuses available. The work location is in Howrah, West Bengal, and reliable commuting or planning to relocate before starting work is required.,