Bodyshop CCM(Customer Care Manager) FEMALE ONLY

Department: Bodyshop
Reporting To: Bodyshop Manager / GM - Service
Location: Hyundai Authorized Workshop

Primary Role:

To ensure excellent customer handling and satisfaction in the Bodyshop section by maintaining smooth coordination between customers, insurance companies, and internal teams while ensuring timely delivery and quality repairs.

Key Responsibilities:

• Customer Interaction & Satisfaction
• Greet and attend walk-in customers for accident repairs and insurance claims.
• Understand customer concerns and ensure proper documentation of job cards.
• Explain estimated repair time, cost, insurance procedures, and coverage clearly to customers.
• Regularly update customers on repair status and ensure timely delivery.
• Insurance Coordination
• Assist customers in claim filing and guide them through the insurance process.
• Coordinate with surveyors and insurance companies for approvals and settlements.
• Maintain proper documentation of all insurance-related claims and approvals.
• Bodyshop Workflow Management
• Coordinate with Bodyshop Advisors, Estimators, Technicians, and Paint staff for job progress.
• Monitor each vehicle’s repair timeline to avoid delays.
• Ensure correct parts are ordered and used as per the job requirement.
• Quality & Delivery Assurance
• Perform final quality checks before delivery to ensure workmanship meets Hyundai standards.
• Arrange customer delivery with full satisfaction and proper briefing of work done.
• Customer Feedback & Complaint Handling
• Take regular feedback post-delivery and ensure any dissatisfaction is resolved promptly.
• Maintain a record of feedback and complaints to work on service improvements.
• Reporting & Documentation
• Maintain daily records of job cards, insurance claims, delivery status, and pending work.
• Share daily MIS reports with Bodyshop Manager and GM-Service.
• Customer Retention & CSI Score
• Focus on improving Customer Satisfaction Index (CSI) and customer retention in the Bodyshop.
• Implement proactive measures for long-term customer relationship.

Skills & Competencies Required:

• Strong communication and interpersonal skills
• Good knowledge of accident repair and insurance processes
• Problem-solving attitude and customer-centric approach
• Basic understanding of automotive repair and estimation
• Proficiency in MS Office and DMS (Dealer Management System)

Interested Persons may call or whats app to +91-9230999721

Job Type: Full-time

Pay: ₹13,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Language:

• Hindi (Required)
• Bengali (Required)
• English (Required)

Work Location: In person