1475 Complaint Handling Jobs - Page 40

AttachedMicrosoft Word - JD Customer Relatioship Manager Current Designation: Customer Service Executive Proposed Designation Customer Service Executive Department/Group: All Department Occupied by Location: Mumbai Kandivali Position Type: Full-Time Reports to: Manager Positions Supervised None Internal Relation: Data Management Executive, Dispatch, CRM, BDM, Runners External Relation: Insurance Companies, Customers Mandatory Skills: 1. Proactive 2. Persuasive 3. Empathy 4. Customer-centric 5. Keen to learn 6. Target Driven 7. Good Communication & networking skills 1. Identify the customer s product/plan requirement 2. Identify/understand customer problems and areas of concern 3. Abreast with various insurance plans & policies available 4. Understand the current product portfolio 5. Knows all lines of authority and respects Job Description Role and Responsibilities: Attending incoming calls and transferring them to the respective department Understand customer requirements and suggest appropriate solutions Handling complaints calls specially related to operations Build & develop own database of potential customers Maintaining daily call reports and weekly call reports of all department Daily call listening maintaining MIS, Giving feedback to managers Outcall for Google review Education: Minimum Graduate Experience: 2Years & above Language Skill: Well Versed in English

The Tele-Caller (Service & Spares) will be responsible for managing customer service inquiries related to vehicle servicing and spare parts. This role involves scheduling service appointments, following up on service feedback, informing customers about service campaigns, and assisting with spare parts inquiries, ensuring high levels of customer satisfaction and retention.Key Responsibilities:Service Appointment Scheduling: Make outbound calls to remind customers about upcoming service due dates, inform them about ongoing service campaigns, and proactively schedule service appointments.Inbound Query Handling: Respond promptly and professionally to inbound calls from customers regarding service bookings, vehicle status, general service inquiries, and spare parts availability.Customer Follow-up: Conduct post-service follow-up calls to gather feedback on service quality, address any concerns, and ensure customer satisfaction.Information Dissemination: Inform customers about new service packages, special offers on parts, warranty information, and other relevant after-sales services.Spare Parts Assistance: Provide basic information about genuine Mahindra spare parts, check availability (by coordinating with the Parts department), and guide customers on how to purchase.Database Management: Accurately update and maintain customer service records, call logs, and communication details in the Customer Relationship Management (CRM) system.Coordination: Liaise effectively with Service Advisors, Technicians, and the Parts team to ensure accurate information flow and timely resolution of customer queries.Complaint Handling: Graciously handle initial customer complaints, escalating complex issues to the Service Manager as needed, and ensure a satisfactory resolution.Reporting: Prepare and submit daily/weekly reports on call volumes, appointments scheduled, customer feedback, and other relevant metrics. Exp. - Proven experience (0 City - Krishnanagar,Kalyani,Baharampur Qualification - Minimum 10th or 12th pass. Graduates preferred.

On-site assessment and selection of target trainees and hospitals to ensure the selections result in optimal quantity and quality of trainees and Phaco conversion rates for the Phaco Development Program. Onsite (Operating Room) and wet lab instruction and consultation of trainees in the entire process of converting from ECCE and SICS to Phaco. This includes working with designated outside-Alcon consultants (course instructors and on-site proctors) to ensure effective trainee Phaco conversion rates and high quality surgical results Demonstrate product and procedural excellence to best technical model and coach trainees and affiliated personnel how to achieve optimal surgical and patient results with selected Alcon products while consulting in the OR, hospital and wet lab. Support specified Alcon Phaco Development training events, patient education programs, professional congresses, symposiums and special Alcon events Complete documentation of; target assessment, pre-course preparation, and surgical observation, post-course Phaco cases (quantity and surgical results). Compliance with all Alcon administrative and reporting procedures. This includes weekly, monthly and expense reporting. Responsible for adverse event and product complaint handling related activities at a local level including the collection, intake and forwarding the information to the Local Vigilance Representative). Adherence to all corporate compliance guidelines & corporate programs Key Requirements/Minimum Qualifications: Science Bachelor Degree/Diploma /Technical Course. Medically related Specialty Training (Surgical/Medical Technologist) from a recognized institution . Minimum one year sales, marketing experience for a recognized organization or experience in OR doing related work assisting surgeons or in the field of applications. Proficient in English

Roles and Responsibilities Manage customer escalations, complaints, and queries to ensure timely resolution and high levels of customer satisfaction. Develop and implement effective strategies for improving customer experience, loyalty, and retention. Collaborate with cross-functional teams to resolve complex issues related to loan processing, Loan services, NBFC operations, etc. Analyze data to identify trends and areas for improvement in query resolution rates, first-call resolution rates, etc. Ensure compliance with regulatory requirements while maintaining a focus on delivering exceptional customer service.

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. A Day in the Life Responsibilities may include the following and other duties may be assigned: Analyze returned products to identify failure modes and root causes. Conduct detailed assessments of device performance, including physical inspection and functional testing. Document investigation findings in the complaint handling system, ensuring accuracy and completeness. Review complaint data for trends and recurring issues. Identify opportunities for streamlining failure analysis workflows to improve efficiency and accuracy. Contribute to the development and implementation of standardized investigation procedures and tools. Support automation initiatives to reduce manual effort in complaint handling Ensure all complaint investigations comply with regulatory requirements (e.g., MDR, FDA). Maintain detailed and accurate records for audits and inspections. Support internal and external audits by providing investigation data and process documentation. Serve as a subject matter expert (SME) for failure analysis techniques and tools. Stay updated on industry standards and best practices for complaint handling and failure analysis. Train and mentor junior team members in complaint investigation and analysis methods. Monitor and report on key performance indicators (KPIs) related to complaint handling (e.g., FTQ, OCT). Drive improvements to meet or exceed quality and timeliness targets. Required knowledge, experience & skills : Bachelors degree in Engineering, Science, or Technical Discipline required and Minimum of 4 to 8 years of quality systems experience. Strong communication skills, both oral and written. Ability to understand the functionality / intended use of complex medical devices Computer literate with skills in Word, Excel, Access, PowerPoint and database trending analysis Comfortable working with international and multi-cultural department and groups in different time zones Accurate and delivers quality work, with a sense of urgency. Ability to work well under pressure and maintain positive, enthusiastic attitude. Ability to work in a fast-paced environment .Eagerness to learn and expand responsibilities & accountability . Skills - Nice to have : Knowledge of medical devices, their development and quality control. Knowledge of FDA, MEDDEV, Canadian Regulations. Technical Writing experience. Good interpersonal skills. Ability to work effectively in a team environment and build strong working relationships. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Benefits & Compensation Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. About Medtronic We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission to alleviate pain, restore health, and extend life unites a global team of 95,000+ passionate people. We are engineers at heart putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. Learn more about our business, mission, and our commitment to diversity here

* candidates must be good in communication skills. * candidates freshers also welcome 2025 passed out also . * General shift timings. * Rotational week off . Contact person - Haritharani HR Contact number - 6383508351 Required Candidate profile Qualification - Any Degree ( 2021, 2022, 2023, 2024, 2025) Mode Of Work - Work From Office Male and Female Preferred Immediate Joiners Preferable

The Room Service Order Taker promptly and courteously receives and processes guest orders for food and beverages. They ensure accurate order entry, provide menu knowledge and suggestive selling, and communicate effectively with kitchen staff.

Domain: International Customer Support Experience: Minimum 1 Year Qualification: Graduate (Mandatory) CTC: Up to 5.75 LPA Location: Bangalore Notice Period: Immediate Joiners Only Shifts: 24/7 Rotational (US Shifts) Contact - Divyanshi(8905115503) Perks and benefits 2 ways CAB Allowances and Incentives

Role and Responsibilities: Developinga business plan that covers sales, revenue, and achieve planned sales goals. Conductmarket research to identify selling possibilities and evaluate customer needs Set upmeetings with potential clients and deliver appropriate presentations onproducts and services Createweekly sales reports, fieldwork reports on a daily basis & status of salesagainst the submitted monthly plan. Negotiate/closedeals and handle complaints or any objections Collaboratewith team members to achieve better results Gatherfeedback from customers or prospects and share it with internal teams Requirements: 1+ Yearsof Work Experience (Smart Freshers with chemistry Background can be considered) Bachelorsdegree in Chemistry - Required [ Must ] Preferredfrom Lab and Research Chemicals Domain [ Must] Proficiencyin local language in respective locations as mentioned Thoroughunderstanding of marketing and negotiating techniques Fastlearner and passion for sales Self-motivatedwith a results-driven approach Hands-onexperience with ERP software is a plus

*Rotational Shifts, including night shifts *Rotational weekly offs Understand and address the consumer queries effectively and actively on social media platforms. Identify the need to assign the case to social out calling team or CR team basis the sensitivity of the case. Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments. Pacify the customers/social audience by giving proper resolution in line with policies and empowerment. Actively draft and publish communication for pro-active social care for customers. Flag off and report perceived threat on social media to the larger social group and stay prepared with media statement. Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with sensitive cases. Tag/Categorize the cases as per the respective departments. Share feedback with the respective departments/Airport wherever required. Build brand love and drive positive engagement on social media platforms. Manages social media volume with consistency and to manage their own quality of responses. Develops engaging, creative, innovative content/ideas for regularly scheduled posts, which enlighten audiences and promote brand-focused messages. Note - Should be comfortable with rotational shifts and rotational offs. Qualification/Experience: Bachelor's or Master's Degree 2+ yrs of experience. Relevant experience in Customer Services, Complaints Handling, Online Reputation Management - ORM is Preferred. "At IndiGo, we believe in the innate strength of an energetic, diverse, and inclusive workforce, where the viewpoints and life experiences of our employees help us foster strong connections with all our customers. Our diversity equity and inclusion efforts are designed to attract, nurture, and advance the lives of our employees and customers irrespective of their but not limited to - gender, race, color, religion, caste, creed, ethnicity, origin, language, social and economic status, sexual orientation, differently-abled status, marital status, nationality, age, family status, and maternity status"

Capable of handling customers service requests. Coordinate with insurance company and workshop for accident management. Provide Customers with technical information for the upkeep of the vehicle. Responsible for maintaining healthy relation.

Croma Campus is looking for Sales Executive & Manager to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Role & responsibilities Fill out customer technical questionaries vendor registration forms,Raw materials,Product space Preferred candidate profile coordinate with QA/ QC production and warehouse for COA MSDS labeling etc

Roles and Responsibilities Handle customer complaints and grievances in a professional manner. Resolve customer queries and concerns through effective communication. Upsell products or services to customers based on their needs and preferences. Manage multiple tasks simultaneously with accuracy and efficiency. Maintain accurate records of all interactions with customers.

Company Name: Investors Clinic Infratech Pvt. Ltd. Company Profile: INVESTORS CLINIC is a real estate consulting company serving all over the globe. It has earned a strong reputation in the real estate industry as we strongly work for the satisfaction of our customers. It's our efficient and effective solution that has given us domestic and global giants as satisfied clients. Position: Customer Relationship Manager Job Description : -Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession -Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements - Responsible in maintaining MIS and closely work for Preparation of Final work Report. - Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's. - Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation. - Responsible for handling customers of Lawns & Beyond project contains entire customer data base. - Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process. - Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call. - Managing post booking customer services till delivery /possession stage. - Collection of payment dues, against demands generated with construction progress - Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document Job Specification : 1. Minimum Graduate(Any graduate) 2. 5+ years of experience in CRM(Real estate Preferred) 3. Good communication, Good Presence and negotiation skills. Job Type : Full-time Salary : 7.5 lpa to 12 lpa Schedule : Day shift Location: Greater Noida & Gurgaon Mail me @ sharma.rituhr@investors-clinic.com & Contact @ 9899516117 Thanks & Regards *Ritu Sharma Corporate HR Contact No. : 9899516117 sharma.rituhr@investors-clinic.com "Carry your updated Resume

Virtual interviews Hiring for BPO International process 5 Days rotational shifts 2 days rotational offs Excellent communication mandatory Contact drop cv on 8826770027 - Shivam 7428370506 - Ritu

Administer and perform all activities in line with the company procedures regarding service department. Administer check list, service requests, contracts, instructions, warrantees and schedules to ensure service personnel comply with established service procedures. Maintain inventory of spare parts for service Centre. Developed new business and maintain long term relationship for future business prospects Leading training and motivating team ensuring optimum performance. Motivating & Keeping the team spirit high ensuring minimum attrition. Financial Analysis and ensure the control of after sales cost. Optimize and implement cost control measures. Manage customer complaints and ensure the TAT targets at all the branch levels. Ensure the service SLAS and KPIs are met as per the business requirement. Warranty Analysis of the products and failure Mode Analysis for feedback to factory to factory and technical team for product improvements.

ManipalCigna Health insurance is looking for Senior Executive - Sales Strategy and Support to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

ManipalCigna Health insurance is looking for Executive - Sales Strategy to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Riviera Tours and Travel is looking for Sr. Executive Sales to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Express Hotels is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Royal Realtors is looking for Sales Executive to join our dynamic team and embark on a rewarding career journey Conduct market research to identify selling possibilities and evaluate customer needs Actively seek out new sales opportunities through cold calling, networking and social media Set up meetings with potential clients and listen to their wishes and concerns Prepare and deliver appropriate presentations on products and services Create frequent reviews and reports with sales and financial data Ensure the availability of stock for sales and demonstrations Participate on behalf of the company in exhibitions or conferences Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results Gather feedback from customers or prospects and share with internal teams

Responsibilities: * Manage warranty claims & customer complaints * Ensure timely after sales support * Oversee service coordination & operations * Handle follow-ups with customers & vendors CONTACT US ON 8112775454

About Burgundy Private Burgundy Private is a private banking platform that caters to the high and ultra-high net-worth customer segments. The proposition offers personalized wealth management advisory and solutions research based investment advisory, estate planning, real estate and tax advisory for for HNIs/ ultra HNIs clients About the Role The role of a Service Partner is to support the team of Burgundy Private bankers and Managing Partners to onboard new clients and to service the existing clients Key Responsibilities Provide High quality of sales support to the team of RM mainly focused on getting appointments for RM and supporting RM for serving their clients Handle clients query related to RM s portfolio in a positive, timely and appropriate manner. The aim is to resolve customer s query at the first point of contact and minimize referrals to the RM for routine transaction Adhere to all process and controls to identify and mitigate risk and ensures timely escalation /of control issues Responsible for improving the credit card and debit card funding of accounts true rate and ensuring NTBs with atleast 3 PPCs Comply with local regulations in all aspects of strategy sales process, client correspondence, financial promotion, administration, and complaint handling Zero discrepancy in documentation for new accounts. Ensure mobile registration with minimum 4 PPCs on ETB accounts and ensuring every migrated Accounts has a burgundy debit card. Achieve the operational standards for the business and work within agreed procedures and guidelines displaying high level of integrity at all times Qualifications Optimal qualification for success on the job is: Graduation/ Post-Graduation from a recognized institute Role Proficiencies For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"

About Burgundy Private Burgundy Private is a private banking platform that caters to the high and ultra-high net-worth customer segments. The proposition offers personalized wealth management advisory and solutions research based investment advisory, estate planning, real estate and tax advisory for for HNIs/ ultra HNIs clients About the Role The role of a Service Partner is to support the team of Burgundy Private bankers and Managing Partners to onboard new clients and to service the existing clients Key Responsibilities Provide High quality of sales support to the team of RM mainly focused on getting appointments for RM and supporting RM for serving their clients Handle clients query related to RM s portfolio in a positive, timely and appropriate manner. The aim is to resolve customer s query at the first point of contact and minimize referrals to the RM for routine transaction Adhere to all process and controls to identify and mitigate risk and ensures timely escalation /of control issues Responsible for improving the credit card and debit card funding of accounts true rate and ensuring NTBs with atleast 3 PPCs Comply with local regulations in all aspects of strategy sales process, client correspondence, financial promotion, administration, and complaint handling Zero discrepancy in documentation for new accounts. Ensure mobile registration with minimum 4 PPCs on ETB accounts and ensuring every migrated Accounts has a burgundy debit card. Achieve the operational standards for the business and work within agreed procedures and guidelines displaying high level of integrity at all times Qualifications Optimal qualification for success on the job is: Graduation/ Post-Graduation from a recognized institute Role Proficiencies For successful execution of the job, the candidate should possess the following: Knowledge of banking products and services Ability to manage complex client situations Good communication (both verbal and written) skill in both English and the local language Ability to handle pressure and meet deadlines Good networking and relationship building skills #ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"