Posted:2 weeks ago|
Platform:
Work from Office
Full Time
JOB DESCRIPTION POSITION 8: TEAM LEADER ACCOUNT MANAGEMENT / RELATIONSHIP PERSONNEL PURPOSE OF ROLE: Ensure smooth claims processing for customers. Lead a team of helpdesk personnel including implants, semi-implants, account management and document pickup team.
Management Level Industry Type Mid Management Insurance, Service Industry Visit customers place as per the schedule
Monitor the team members activity in terms of volumes (documents collected)
Review the queries received from the customer and the responses from the team members
Help team members in resolving escalations from customers
Review the reports sent by the team members and take necessary actions (issues with respect to claim registrations) based on the report. Coordinate with front end team and help in getting the claims registered
Conduct weekly/monthly one on one review with the team members to understand their concerns and help simplify the process
Review the claims dump along with front end team and take necessary action for IR raised, reopening the claims, dummy claims as appropriate
Review the feedback received from the customers. Rework on the low ratings and identify the areas of improvement and implement process improvements
Team management
Preferably experience in customer service in Health Insurance & TPA Industry 4-6 years of overall experience in service industry Relevant Experience
Demonstrated abilities if any Technical Competencies Process knowledge MS Office Medi Buddy Portals Behavioral competencies Problem Sloving Active listening People Management Excellent Communication
Medi Assist
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