Executive - Customer Service

Roles & Responsibilities:

• Manage Voice Process Activity Inbound or Outbound
• Greet and direct customers
• Answer customers questions about specific products/services.
• Handle escalations and irritable customers.
• Provide excellent customer service and to promote customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth. Take ownership of customers issues and follow problems through to resolution.
• Liaising with various stakeholders in the organization to ensure that customer complaints are resolved quickly and effectively. Improving brand image on complaints.

Required Experience:

• Minimum 1.5 to 3 years into Customer Service/Call centre background

Education Background:

• Minimum Graduate qualification preferred.

Shifts:

• Rotational shits and Rotational Week offs

Offered Salary:

• Salary Budget 17000/- Take Home

Criteria:

• Any qualified graduate having all certificates in hand
• Insurance back ground would be an added advantage
• Excellent written and verbal communication skills
• Language Proficiency- English, Hindi and Telugu
• Proven skills in handling customers with tact through different modes of communication e-mail / telephonic Should be able to handle inbound calls resolving customer queries
• Open on rotational shifts and weekoffs