Executive - Customer Service

Cloud Dhobi is looking for a proactive and customer-focused CRM Executive who can manage customer interactions, handle service queries, and drive sales conversions. This role is ideal for someone who enjoys speaking with customers, understands service-based operations, and can convert leads into steady business.

You can also share your resume at hr@clouddhobi.com

Key Responsibilities

Customer Relationship Management

• Handle inbound and outbound customer calls with professionalism and empathy.
• Resolve service-related queries, coordinate with operations, and ensure timely updates to customers.
• Maintain accurate customer records and service history in the CRM system.
• Monitor customer satisfaction and follow up for feedback or repeat business.

Sales & Lead Conversion

• Follow up on new leads generated through calls, walk-ins, website enquiries, and social media.
• Explain Cloud Dhobi’s service offerings, pricing, and plans to potential customers.
• Convert enquiries into confirmed orders or subscription packages.
• Identify upselling and cross-selling opportunities (e.g., premium care, bulk washes, subscription plans).

Coordination & Follow-ups

• Coordinate with logistics/operations for pickup & delivery updates.
• Track order status and proactively inform customers about delays or special instructions.
• Support promotional campaigns, membership drives, and festive offers.

Reporting & Documentation

• Maintain daily call logs, sales conversion reports, and customer issue reports.
• Share weekly performance updates with the Team Lead.

Skills & Qualifications

• 1–3 years of experience in CRM, customer service, telecalling, or inside sales.
• Strong communication skills (English & Hindi).
• Good understanding of sales fundamentals and customer handling.
• Ability to multitask, stay organized, and handle pressure professionally.
• Basic computer/CRM software knowledge.