Job Title: Customer Support Agent – Premium Chat Process Job Type- Work from Office Location- Lucknow Employment Type: Full-Time Shift: Rotational (24x7) Salary: ₹18,000 to ₹35,000 per month Eligibility Criteria: Graduate in any discipline from a recognized institution Minimum 1 year of experience in a premium chat support process Proficient in written and spoken English Must successfully clear the Versant Level 6 Assessment (Language and Communication Test) Strong typing skills (minimum 25 WPM with high accuracy) Familiarity with CRM tools and chat support platforms Ability to work effectively under pressure in a fast-paced, customer-centric environment Key Responsibilities: Provide prompt and efficient real-time chat support to customers, assisting with: Order status and tracking Delivery issues Cancellations and refunds General inquiries and account-related concerns Collaborate with delivery partners , restaurants , and store teams to ensure timely resolution of issues Demonstrate empathy , professionalism , and a solution-oriented approach in every interaction Maintain high levels of customer satisfaction and build trust through effective communication Adhere to internal quality standards , response time metrics , and performance KPIs Keep detailed and accurate records of customer interactions in the CRM system Stay updated with product knowledge, company policies, and service updates Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid time off Schedule: Day shift Rotational shift Supplemental Pay: Commission pay Performance bonus Shift allowance Language: English (Required) Hindi (Preferred) Work Location: In person Speak with the employer +91 9136626418 Expected Start Date: 15/05/2025
Job Title: Customer Support Executive Location: Lucknow (Onsite) Job Type: Full-time Working Days: 6 days a week Salary: ₹10,000 – ₹15,000/month Experience: 0–2 years Job Description: We are looking for a Customer Support Executive to join our team in Lucknow. The ideal candidate should have basic communication skills in English and Hindi, and a customer-first attitude. Key Responsibilities: Handle customer queries and concerns professionally Provide accurate information and resolve issues efficiently Maintain customer satisfaction and build good relationships Requirements: 0 to 2 years of experience in a customer-facing role Basic English and Hindi communication skills Good interpersonal skills and a positive attitude Willingness to work onsite, 6 days a week Job Type: Full-time Language: English (Preferred) Hindi (Preferred) Work Location: In person
Job Title: Customer Support Executive Location: Lucknow (Onsite) Job Type: Full-time Working Days: 6 days a week Salary: ₹10,000 – ₹15,000/month Experience: 0–2 years Job Description: We are looking for a Customer Support Executive to join our team in Lucknow. The ideal candidate should have basic communication skills in English and Hindi, and a customer-first attitude. Key Responsibilities: Handle customer queries and concerns professionally Provide accurate information and resolve issues efficiently Maintain customer satisfaction and build good relationships Requirements: 0 to 2 years of experience in a customer-facing role Basic English and Hindi communication skills Good interpersonal skills and a positive attitude Willingness to work onsite, 6 days a week Job Type: Full-time Language: English (Preferred) Hindi (Preferred) Work Location: In person
Job Title: Customer Support Agent – Premium Chat Process Job Type- Work from Office Location- Kolkata Employment Type: Full-Time Shift: Rotational (24x7) Salary: ₹18,000 to ₹25,000 per month Eligibility Criteria: Graduate in any discipline from a recognized institution Minimum 1 year of experience in a premium chat support process Proficient in written and spoken English Must successfully clear the Versant Level 6 Assessment (Language and Communication Test) Strong typing skills (minimum 25 WPM with high accuracy) Familiarity with CRM tools and chat support platforms Ability to work effectively under pressure in a fast-paced, customer-centric environment Key Responsibilities: Provide prompt and efficient real-time chat support to customers, assisting with: Order status and tracking Delivery issues Cancellations and refunds General inquiries and account-related concerns Collaborate with delivery partners , restaurants , and store teams to ensure timely resolution of issues Demonstrate empathy , professionalism , and a solution-oriented approach in every interaction Maintain high levels of customer satisfaction and build trust through effective communication Adhere to internal quality standards , response time metrics , and performance KPIs Keep detailed and accurate records of customer interactions in the CRM system Stay updated with product knowledge, company policies, and service updates Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid time off Schedule: Day shift Rotational shift Supplemental Pay: Commission pay Performance bonus Shift allowance Language: English (Required) Hindi (Preferred) Work Location: In person Expected Start Date: 25/06/2025
Job Title: Customer Support Agent – Premium Chat Process Job Type- Work from Office Location- Kolkata Employment Type: Full-Time Shift: Rotational (24x7) Salary: ₹18,000 to ₹25,000 per month Eligibility Criteria: Graduate in any discipline from a recognized institution Minimum 1 year of experience in a premium chat support process Proficient in written and spoken English Must successfully clear the Versant Level 6 Assessment (Language and Communication Test) Strong typing skills (minimum 25 WPM with high accuracy) Familiarity with CRM tools and chat support platforms Ability to work effectively under pressure in a fast-paced, customer-centric environment Key Responsibilities: Provide prompt and efficient real-time chat support to customers, assisting with: Order status and tracking Delivery issues Cancellations and refunds General inquiries and account-related concerns Collaborate with delivery partners , restaurants , and store teams to ensure timely resolution of issues Demonstrate empathy , professionalism , and a solution-oriented approach in every interaction Maintain high levels of customer satisfaction and build trust through effective communication Adhere to internal quality standards , response time metrics , and performance KPIs Keep detailed and accurate records of customer interactions in the CRM system Stay updated with product knowledge, company policies, and service updates Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid time off Schedule: Day shift Rotational shift Supplemental Pay: Commission pay Performance bonus Shift allowance Language: English (Required) Hindi (Preferred) Work Location: In person Expected Start Date: 25/06/2025
Location: Lucknow Job Type : Work from Office Employment Type : Full-Time Shift: Fixed shift Eligibility Criteria: · 12th Pass or Graduate in any discipline · Minimum 1 year of experience in training delivery (preferably in BPO/Customer Support) · Fluent in English (written and verbal), Hindi or any of the regional languages with excellent facilitation and presentation skills · Experience in both voice and chat training modules · Must clear internal assessments on language, process knowledge, and communication Key Responsibilities: · Conduct process training, soft skills, and communication workshops for new hires and existing staff · Deliver mock call/chat simulations to enhance trainee readiness · Assess learning effectiveness through quizzes, role plays, and feedback · Create and update training content, manuals, and e-learning tools · Track batch performance and maintain attendance and evaluation records · Partner with QA/Operations to identify and address learning gaps · Conduct refresher and cross-skill training as required Skills Required: · Strong classroom/virtual delivery skills · Patience and adaptability, especially with freshers · Ability to engage, coach, and motivate learners · Proficiency in creating content and reporting tools (PPT, Excel) Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid time off Schedule: Day shift Fixed shift Morning shift Language: English (Required) Work Location: In person
Location : Kolkata Job Type : Work from Office Employment Type : Full-Time Shift: Fixed Shift Eligibility Criteria: · Graduate in any discipline · Minimum 2-3 years of relevant experience in Training and/or Quality · Strong communication and coordination skills · Proven ability to lead teams and projects independently · Hands-on experience in reporting, RCA, and training execution Key Responsibilities: · Supervise daily activities of Trainers and QAs; ensure timely deliverables · Support in rollout and monitoring of training and quality initiatives · Prepare performance dashboards and share insights with management · Conduct one-on-one coaching, feedback sessions, and audits · Align training schedules with recruitment, Ops, and HR · Ensure all SOPs, trackers, and documentation are maintained properly · Participate in calibration, RCA-CAPA discussions, and client updates Skills Required: · Team management and mentoring abilities · Knowledge of customer support metrics, QA scorecards, and TNI/TNA · Strong organizational, analytical, and decision-making skills · Comfortable working in dynamic, target-driven environments Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid time off Schedule: Fixed shift Language: English (Required) Work Location: In person
Location : Lucknow Job Type : Work from Office Employment Type : Full-Time Shift: Fixed Eligibility Criteria: · 12th Pass or Graduate in any discipline; PG or certifications in training/quality preferred · Minimum 4-5 years of experience in training and quality, with at least 2 years in a managerial role · Proficient in English (written and verbal), Hindi or any of the regional languages · Expertise in TNI/TNA, RCA, MIS reporting, and SOP documentation · Advanced knowledge of training methods and QA processes Key Responsibilities: · Lead the Training & Quality team across locations and processes · Design and implement end-to-end training programs (induction, process, refreshers) · Develop, audit, and update quality assurance frameworks · Ensure consistent delivery standards across training and QA · Liaise with Operations and Clients for process alignment and feedback · Prepare dashboards, reports, and performance improvement plans · Conduct internal audits and drive RCA-CAPA initiatives Skills Required: · Strong team leadership and people management skills · Strategic thinking with problem-solving abilities · Stakeholder management and cross-functional collaboration · Excellent analytical, communication, and presentation skills Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid time off Schedule: Day shift Fixed shift Morning shift Language: English (Required) Work Location: In person
Location : Lucknow Job Type : Work from Office Employment Type: Full-Time Shift: Fixed Shift Eligibility Criteria: · 12th Pass or Graduate in any discipline from a recognized institution · Minimum 1 year of experience in quality auditing within BPO/chat support · Proficient in written and spoken English, Hindi or any of the regional languages · Must successfully clear internal language and communication assessments · Familiarity with QA scorecards, CRM tools, and chat platforms · Strong analytical and observation skills, attention to details Key Responsibilities: · Monitor live and recorded interactions to evaluate performance against quality parameters · Provide actionable and constructive feedback to agents and team leaders · Identify patterns, errors, and areas for process improvement · Maintain updated QA scorecards and ensure timely documentation of audits · Prepare QA performance reports, trend analysis, and RCA · Collaborate with trainers and team leaders to address performance gaps · Participate in internal and external calibration sessions Skills Required: · Detail-oriented with strong analytical abilities · Excellent communication and documentation skills · Sound knowledge of CSAT, SLA, and other customer service KPIs · Ability to work independently in a fast-paced environment Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid time off Schedule: Day shift Fixed shift Morning shift Language: English (Required) Work Location: In person
Location: Lucknow Job Type : Work from Office Employment Type : Full-Time Shift: Fixed shift Eligibility Criteria: · 12th Pass or Graduate in any discipline · Minimum 1 year of experience in training delivery (preferably in BPO/Customer Support) · Fluent in English (written and verbal), Hindi or any of the regional languages with excellent facilitation and presentation skills · Experience in both voice and chat training modules · Must clear internal assessments on language, process knowledge, and communication Key Responsibilities: · Conduct process training, soft skills, and communication workshops for new hires and existing staff · Deliver mock call/chat simulations to enhance trainee readiness · Assess learning effectiveness through quizzes, role plays, and feedback · Create and update training content, manuals, and e-learning tools · Track batch performance and maintain attendance and evaluation records · Partner with QA/Operations to identify and address learning gaps · Conduct refresher and cross-skill training as required Skills Required: · Strong classroom/virtual delivery skills · Patience and adaptability, especially with freshers · Ability to engage, coach, and motivate learners · Proficiency in creating content and reporting tools (PPT, Excel) Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid time off Schedule: Day shift Fixed shift Morning shift Language: English (Required) Work Location: In person
As an ESG Research Analyst based in Varanasi, you will be responsible for evaluating a company's performance in Environmental, Social, and Governance (ESG) metrics. Your daily tasks will involve collecting, analyzing, and reviewing company documents such as sustainability reports, annual reports, and proxy filings. Your role will require processing qualitative and quantitative information in alignment with the client's methodology and framework. Your responsibilities will include conducting thorough research based on the ESG methodology, quickly learning and consistently applying research processes, meeting individual and team targets, and suggesting new data collection methods for process enhancements. To excel in this role, you should possess excellent English communication, reading, writing, and content interpretation skills. Proficiency in MS Office Suite, particularly MS Excel, along with strong research and analytical abilities, problem-solving skills, attention to detail, and the capability to meet deadlines are essential. An interest in ESG, responsible investment, and sustainability would be advantageous. Candidates with a Masters degree in any discipline, both freshers and those with up to 2 years of experience in ESG ratings research, are eligible to apply for this full-time, permanent position. The initial posting location is Varanasi, and candidates outside the city can also apply; however, they will be required to work in Varanasi for the first 3 months. In return, you will receive benefits such as health insurance, paid time off, and work in a day shift with a fixed morning schedule. Proficiency in English is a requirement for this in-person position.,
Job Title: Medical Representative – Derma Segment Location: Ahmedabad Employment Type: Full-time, Permanent Job Overview: We are hiring Medical Representatives for our Derma Division , launched a year ago and expanding rapidly across India. This is an excellent opportunity for experienced pharma sales professionals to be part of a promising therapeutic segment with long-term growth potential. Key Responsibilities: Promote dermatology products to dermatologists and clinics in the assigned territory Build and maintain strong relationships with doctors and chemists Achieve monthly and quarterly sales targets Conduct market analysis and regular field activities Organize CMEs and product awareness initiatives Submit timely reports to the reporting manager (ABM/RBM) Candidate Requirements: 2–3 years of experience in pharmaceutical sales (Derma experience preferred) Strong communication and interpersonal skills Must own a two-wheeler for fieldwork Graduate (Science or Pharma background preferred) Self-driven and result-oriented Compensation & Benefits: CTC: ₹3.5 – 4 LPA (Negotiable based on experience) Allowances, incentives, and other benefits as per company policy Why Join Us? Be part of a fast-growing Derma division with nationwide presence Transparent, performance-driven culture Strong backend support and structured growth opportunities Job Types: Full-time, Permanent Pay: ₹350,000.00 - ₹400,000.00 per year Benefits: Cell phone reimbursement Commuter assistance Health insurance Paid time off Language: English, Hindi or Gujrati? (Preferred) Work Location: In person
Location : Kolkata Job Type : Work from Office Employment Type: Full-Time Shift: Fixed Shift Eligibility Criteria: · 12th Pass or Graduate in any discipline from a recognized institution · Minimum 1 year of experience in quality auditing within BPO/chat support · Proficient in written and spoken English, Hindi or any of the regional languages · Must successfully clear internal language and communication assessments · Familiarity with QA scorecards, CRM tools, and chat platforms · Strong analytical and observation skills, attention to details Key Responsibilities: · Monitor live and recorded interactions to evaluate performance against quality parameters · Provide actionable and constructive feedback to agents and team leaders · Identify patterns, errors, and areas for process improvement · Maintain updated QA scorecards and ensure timely documentation of audits · Prepare QA performance reports, trend analysis, and RCA · Collaborate with trainers and team leaders to address performance gaps · Participate in internal and external calibration sessions Skills Required: · Detail-oriented with strong analytical abilities · Excellent communication and documentation skills · Sound knowledge of CSAT, SLA, and other customer service KPIs · Ability to work independently in a fast-paced environment Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Benefits: Health insurance Paid time off Language: English (Required) Work Location: In person
Job Title- Quality Analyst- Malalayam Location- Bellary, Karnataka Shift Type- Day Shift (10 AM to 7 PM), Work from office, 6 days Working Conduct quality audits on customer interactions (calls, chats, emails) and identify improvement areas. Collaborate with operations and training teams to drive quality excellence across the floor. Prepare and analyze daily/weekly/monthly quality reports and share actionable insights. Facilitate quality calibration sessions and feedback sessions with agents and stakeholders. Create and maintain knowledge documents, SOPs, and e-learning modules for internal use. Assist in content development for refresher trainings and new hire programs. Monitor training metrics like TNI (Training Need Identification), training effectiveness, and performance improvement post-training. Required Skills · Minimum 1 year of experience in a Quality Analyst role, preferably in an e-commerce BPO process. · For Salem - Must know Malayalam Salary Range · INR 25,000/ - INR 30,000/- per month Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Health insurance Paid time off Language: English and Malayalam (Required) Work Location: In person
You are invited to join as a Medical Representative in the Derma Segment based in Ahmedabad on a Full-time, Permanent basis. Our Derma Division, established a year ago, is rapidly expanding throughout India, presenting a promising therapeutic segment with significant long-term growth prospects. Your primary responsibilities will include promoting dermatology products to dermatologists and clinics within your designated territory. Building and nurturing strong relationships with doctors and chemists, achieving monthly and quarterly sales targets, conducting market analysis, and engaging in regular field activities are essential aspects of this role. Additionally, you will be responsible for organizing CMEs and product awareness initiatives, as well as submitting timely reports to the reporting manager (ABM/RBM). To excel in this role, you should possess at least 2-3 years of experience in pharmaceutical sales, preferably with a background in the Derma segment. Strong communication and interpersonal skills are crucial, along with the ownership of a two-wheeler for fieldwork. A graduation degree, particularly in Science or Pharma, is preferred. Being self-driven and result-oriented will be key to your success in this position. In return for your contributions, you can expect a competitive CTC ranging from 3.5 to 4 LPA, with negotiable options based on your experience. Additionally, you will receive allowances, incentives, and other benefits in accordance with company policies. Joining our team means becoming a part of a rapidly growing Derma division with a nationwide presence. You will thrive in a transparent, performance-driven culture and benefit from strong backend support and structured growth opportunities. This Full-time, Permanent role offers benefits such as cell phone reimbursement, commuter assistance, health insurance, and paid time off. Fluency in English, Hindi, or Gujarati is preferred for effective communication. If you are seeking a rewarding opportunity to contribute to the success of our Derma Division, we look forward to your application.,
Job Title: Bank Relationship Manager Location: Gurgaon Experience: 1+ years About the Role As a Bank Relationship Manager , you will build and maintain strong relationships with bankers to ensure smooth and efficient home loan processing. Your responsibilities will span the entire loan lifecycle—from document collection to coordination with banks and internal teams—ensuring timely approvals and enhanced customer experiences. This role is part of a mission-driven fintech focused on simplifying home financing in India by offering fast, transparent, and tech-enabled solutions. With operations across North India, Karnataka, Maharashtra, and Telangana, the organization is expanding rapidly and seeking professionals who can contribute to its high-growth journey. Key Responsibilities Act as the key liaison between the sales team and banking partners. Coordinate and compile loan applications for accurate and timely submissions. Liaise with banks/NBFCs to ensure quick loan approvals and resolve process bottlenecks. Schedule meetings and assist in driving higher application volumes. Communicate with customers and sales teams to resolve queries. Address banker concerns professionally to maintain operational efficiency. What We Offer Be a founding enabler in redefining home financing in India. Drive impact in a fast-growing, VC-backed fintech environment. Work closely with visionary leadership and contribute to strategy from the ground up. Opportunity to disrupt traditional lending processes and make a meaningful impact. Who Should Apply 1–2 years of experience in sales coordination, support, or service roles. Prior experience in Home Loan/LAP sales, ideally through DSA channels in fintechs, banks, or NBFCs. Excellent communication and interpersonal skills. High attention to detail with strong documentation and data entry accuracy. Agile and adaptable in a fast-paced environment. A proactive attitude with a strong willingness to learn and grow. Job Types: Full-time, Permanent Pay: ₹400,000.00 per year Benefits: Cell phone reimbursement Health insurance Paid time off Provident Fund Language: English (Required) Work Location: In person Speak with the employer +91 9136626418
Quality Analyst (QA) Location : Gorakhpur Job Type : Work from Office Employment Type: Full-Time Eligibility Criteria: · 12th Pass or Graduate in any discipline from a recognized institution · Minimum 1 year of experience in quality auditing within BPO/chat support · Proficient in written and spoken English, Hindi or any of the regional languages · Must successfully clear internal language and communication assessments · Familiarity with QA scorecards, CRM tools, and chat platforms · Strong analytical and observation skills, attention to details Key Responsibilities: · Monitor live and recorded interactions to evaluate performance against quality parameters · Provide actionable and constructive feedback to agents and team leaders · Identify patterns, errors, and areas for process improvement · Maintain updated QA scorecards and ensure timely documentation of audits · Prepare QA performance reports, trend analysis, and RCA · Collaborate with trainers and team leaders to address performance gaps · Participate in internal and external calibration sessions Skills Required: · Detail-oriented with strong analytical abilities · Excellent communication and documentation skills · Sound knowledge of CSAT, SLA, and other customer service KPIs · Ability to work independently in a fast-paced environment Job Types: Full-time, Permanent Pay: ₹28,000.00 - ₹35,000.00 per month Language: English (Required) Work Location: In person Speak with the employer +91 9136626418
About Role – This role would be responsible for the execution of Internal Audit, Optimize the audit coverage in line with organization internal policies and external/regulatory requirements. Responsibilities: · Plan and execution of internal audits of all activities within organization. · Coordination with the internal Auditors firms. · Provide oversight to management of Control lapses. · Preparation of reports for the Management and Board. · Ensuring compliance to the action on the internal Audit observations. · Monitor and adherence to timelines for Audit completion . · Evaluation of controls over operations, financial reporting, and compliance with applicable rules, laws, and regulations. · Designing SOPs. · Updating RCM’s and Performing ICOFR testing · Maintain and expand knowledge base in area of expertise. · Provide extensive, in-depth knowledge of field to others. · Identification of Risks. Successful candidates will have: · CA qualified or prior experience in Risk Advisory. · 3-5 years of experience of Internal Audit and experience required (either within the Banking industry or within a Professional Services Firm). · Must be able to operate independently from time to time. · Demonstrated leadership and management skills. · Demonstrated time management skills. · Strong writing, presentation, communication and interpersonal skills. · Strong organizational and analytical skills. · Microsoft Office experience. · Knowledge of risks and internal controls. Job Type: Full-time Pay: ₹100,000.00 - ₹1,250,000.00 per month Benefits: Health insurance Leave encashment Life insurance Paid sick time Paid time off Provident Fund Work Location: In person
Role: We are looking for Relationship Managers – Tele Sales who believe in and maintain long-term relationship with Micro, Medium and Small Enterprise customers and go an extra mile in on-boarding new customers and retaining old ones. Key Tasks: To work as part of the team engaged in loan processing of applications received through channel partners. Own and manage end to end loan origination process from sourcing to disbursal. Understand client requirements, gather relevant information, and process the application. Keep client experience paramount. Be prompt in connecting with the customer, be responsive during the processing of a case. Appraisal of loan application on various parameters. Ensure quality of business i.e. all credit parameters to be met while loan processing. Work within the laid down framework and ensure 100% compliance. Coordinate with documentation executives for relevant documentation and acknowledgement. The role involves regular coordination with Credit Risk, Quality check and Operations team in the journey of loan application from sourcing to disbursal. Calling the customer and letting them understand the loan procedure from lead to disbursal Timely completion of tasks assigned for the day. Meet the TAT benchmarks on loan processing. Be an advisor to the client. Great Fit: Fresher with excellent communication skills and from finance background (Masters in Finance/B. Com) 6 months to 1 year of experience from financial services (Banks/NBFC) in sales, managing the entire journey of the customer from lead generation till disbursement. Hands-on selling services to customers. Maintain regular and reliable work attendance Excited to earn incentives. Job Types: Full-time, Fresher Pay: ₹20,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Language: Hindi (Preferred) English (Preferred) Work Location: In person
The QMS Manager is responsible for planning, implementing, and maintaining the Quality Management System to meet ISO 9001 and industry-specific standards (such as FSSC 22000, ISO 22000, BRC, or HACCP, if applicable). The role ensures consistent product quality in compliance with customer requirements and regulatory standards, while also driving continuous improvement across FIBC manufacturing operations. Job Type: Full-time Pay: ₹800,000.00 - ₹1,200,000.00 per year Benefits: Flexible schedule Education: Master's (Preferred) Language: English (Preferred) Work Location: In person