Customer Service Representative

Job Title: Customer Support Agent – Premium Chat Process
Job Type- Work from Office

Location-Kolkata
Employment Type: Full-Time
Shift: Rotational (24x7)
Salary: ₹18,000 to ₹25,000 per month

Eligibility Criteria:

• Graduate in any discipline from a recognized institution
• Minimum 1 year of experience in a premium chat support process
• Proficient in written and spoken English
• Must successfully clear the Versant Level 6 Assessment (Language and Communication Test)
• Strong typing skills (minimum 25 WPM with high accuracy)
• Familiarity with CRM tools and chat support platforms
• Ability to work effectively under pressure in a fast-paced, customer-centric environment

Key Responsibilities:

• Provide prompt and efficient real-time chat support to customers, assisting with:
• Order status and tracking
• Delivery issues
• Cancellations and refunds
• General inquiries and account-related concerns
• Collaborate with delivery partners, restaurants, and store teams to ensure timely resolution of issues
• Demonstrate empathy, professionalism, and a solution-oriented approach in every interaction
• Maintain high levels of customer satisfaction and build trust through effective communication
• Adhere to internal quality standards, response time metrics, and performance KPIs
• Keep detailed and accurate records of customer interactions in the CRM system
• Stay updated with product knowledge, company policies, and service updates

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Paid time off

Schedule:

• Day shift
• Rotational shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Shift allowance

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person

Expected Start Date: 25/06/2025