Customer Service Representative

Job Description

Job Title: Customer Support Agent – Premium Chat Process Job Type- Work from Office Location- Kolkata Employment Type: Full-Time Shift: Rotational (24x7) Salary: ₹18,000 to ₹25,000 per month Eligibility Criteria: Graduate in any discipline from a recognized institution Minimum 1 year of experience in a premium chat support process Proficient in written and spoken English Must successfully clear the Versant Level 6 Assessment (Language and Communication Test) Strong typing skills (minimum 25 WPM with high accuracy) Familiarity with CRM tools and chat support platforms Ability to work effectively under pressure in a fast-paced, customer-centric environment Key Responsibilities: Provide prompt and efficient real-time chat support to customers, assisting with: Order status and tracking Delivery issues Cancellations and refunds General inquiries and account-related concerns Collaborate with delivery partners , restaurants , and store teams to ensure timely resolution of issues Demonstrate empathy , professionalism , and a solution-oriented approach in every interaction Maintain high levels of customer satisfaction and build trust through effective communication Adhere to internal quality standards , response time metrics , and performance KPIs Keep detailed and accurate records of customer interactions in the CRM system Stay updated with product knowledge, company policies, and service updates Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹25,000.00 per month Benefits: Health insurance Paid time off Schedule: Day shift Rotational shift Supplemental Pay: Commission pay Performance bonus Shift allowance Language: English (Required) Hindi (Preferred) Work Location: In person Expected Start Date: 25/06/2025