Customer Service Representative

What You'll Do

• Handle customer queries across phone, email, chat, and other support channels
• Resolve issues, complaints, and service requests promptly and professionally
• Maintain accurate records of all customer interactions and follow-ups
• Escalate complex cases to the relevant internal teams when needed
• Meet daily and weekly communication and quality targets
• Stay updated on product knowledge, company processes, and policies
• Follow communication guidelines and response time standards consistently
• Collaborate with other teams to ensure excellent customer experience
  

What We're Looking For

Required:

• 1–2 years of customer service experience
• Excellent communication skills in

  Hindi and English

  (both spoken and written)
• Strong problem-solving abilities and customer-handling skills
• Ability to stay calm and solution-focused during challenging situations
• Basic computer skills and familiarity with customer management software
• Good multitasking and time-management abilities
• Patience, empathy, and a genuine desire to help customers

Good to Have:

• Experience in e-commerce or retail customer service
• Familiarity with common support tools and ticketing systems
  

What We Offer

Competitive salary

Paid leaves

Best-in-class work culture

Career growth opportunity

Comprehensive training

Work with a national brand

Why Join Us?

• Be part of India's fastest-growing cubing community
• Work in one of Raipur's most dynamic and employee-friendly workplaces
• Develop valuable customer service and e-commerce skills
• Clear path for career advancement based on performance